Exam 1

Bank of America is hiring new tellers. Because tellers often find themselves in nerve-wracking situations when dealing with customers, what form of interview will Bank of America most likely use to interview for this position?

A stress interview to test applicants' reactions during nerve-wracking situations

Shondra will graduate from college soon and is beginning the job search process. What should she do first?

Analyze her interests and goals and evaluate her qualifications.

Select the correct statement about polishing and proofreading your résumé

Because it's probably the most important message you'll ever write, your résumé must be perfect.

The best opening for a solicited cover message is

Beneva Schulte of your accounting department suggested that I apply for the payroll manager position that is currently vacant.

If an interviewer says Tell me about yourself, what is the best way to respond?

Briefly discuss educational, professional, or business-related strengths.

What is the best advice for answering interview questions?

Clarify vague questions when necessary.

Select the statement that most accurately describes employment references

Do not include personal or character references.

Faith is trying to decide what type of career she should pursue. Where should she look for career data?

Faith should use all of these sources.

Which of the following statements is most accurate regarding the opening in a cover message for an unsolicited job?

If you are unsure whether a position exists, use a more persuasive opening.

Which is the best statement to include in the body of a cover message?

In my certificate program, I have learned the listening, conflict resolution, and communication skills that will make me immediately effective as one of your customer service reps.

Select the statement that best describes the summary of qualifications portion of a résumé.

Include a summary of qualifications to make your résumé easier to read

Amos is developing a list of references for his job search. Whom should he include on this list?

Instructors, Colleagues and subordinates, and Current and previous employers

Dennis wants to use social media in his job search for a professional position. What will likely be his best tool?

LinkedIn.com

During the job interview, you are asked What is your greatest weakness? What is the best way for you to respond?

Mention a previous weakness and demonstrate how you have corrected it or have learned from it.

Which of the following statements about the education section of a résumé is most accurate?

Once you have attended college, you can omit high school information.

In today's digital age, what are the primary tools for hunting for a job?

Personal networking and referrals

Ildiko is starting a new job search. What is the best advice you can give her about preparing her résumé?

Prepare a customized résumé to fit each company and position.

Which of the following job duty statements will be most effective on a résumé?

Reconciled general ledger accounts daily with 100 percent accuracy

Evani will be using online job boards during her job search and wants to make sure her search is safe and effective. What should she do?

Remove all posted résumés at the end of her job search.

If you didn't get a position that you really wanted, what should you do?

Send a rejection follow-up letter that says you're disappointed but still interested

Franav will be graduating soon and wants to use the Web to conduct his job search. What will probably be his best source for finding a job online?

Specific corporate websites

Narantuya has decided to add a bulleted list of her most impressive qualifications to her résumé. What is this list called?

Summary of qualifications

Which of the following is the best advice for a cover message that accompanies a résumé sent via e-mail

Take the time to prepare a professional cover message to accompany your résumé sent electronically.

Which of the following is an example of a behavioral interview question

Tell me about a time when you showed initiative and took the lead

Thomas has an interview with a large company in his hometown, and he knows that one of the most important steps in effective interviewing is gathering detailed information about a prospective employer. What information should he locate about the company before his interview?

Thomas should find out all of this information about the prospective employer.

You are asked on a job application why you left your previous position. What is the best response to this question?

To accept a position with more responsibility

Yasmin knows that nonverbal messages can create powerful impressions on people during a job interview. What should she do to ensure that her nonverbal behavior impresses her interviewer?

Turn off her cell phone before the interview.

What should you do after the interview?

Write a thank-you letter immediately.

What is the best answer to the interview question Why do you want to work for us?

Your high-quality products and your commitment to our community are impressive, and I would like to be a part of helping you meet your goals.

Which of the following is an example of an inappropriate, and potentially illegal, interview question?

a. Are you a U.S. citizen? b. Are you available to work on weekends and holidays?c. Do you have adequate child-care arrangements?

Shaun is creating a career e-portfolio for his job search. What should he include in his e-portfolio?

a. Commendations for special achievements, awards, and certificates b. Copies of his résumé and reference letters d. Work samples

Dale has decided to prepare a video résumé. What is the best advice you can give him?

a. Remember that video résumés are not appropriate for all career fields. b. Dress professionally in business attire, just as he would for an in-person interview. c. Keep his video to three minutes or less.

Before Puya's job interview, she wants clean up any digital dirt that an employer might locate about her through a Google or social media search. What should she do?

a. Remove any questionable online content that would make her look unprofessional b. Set up a professional networking page on a social networking site such as Facebook c. Be selective about who is on her list of friends

Personal branding involves

a. deciding what makes you special and desirable in the job market. b. coming up with a tagline that describes what you do and who you are. d. preparing a professional-looking business card and an elevator speech.

The "hidden" job market

accounts for up to 80 percent of all positions available at any given time.

Natalie sent a follow-up e-mail message to her interviewer five days after the interview. Several weeks later, Natalie has still not heard from the employer. What action should Natalie take now?

assume she didn't get the job and move on with her job search

Which of the following statements about screening interviews is most accurate?

companies save time and money by eliminating less-qualified candidates before scheduling face-to-face interviews.

Hannah has been offered a retail management position and will now be negotiating for her salary. What advice would you give her?

consider the entire compensation package

If the interviewer begins a question with Tell me about a time when you ..., you should

describe a situation or task, tell what action you took, and emphasize a positive result.

Tanisha is actively looking for a job and knows that she may soon receive phone calls from prospective employers. What is the best advice you can give her so that she'll make a good first impression?

if caught off guard by a call, ask whether she can call back in a few minutes

Most job seekers start looking for a position

in the open job market.

Kathleen wants to make a good first impression when she arrives at her interview. What should she do?

initiate a handshake with the interviewer

What should you do immediately after leaving the interview?

make notes of what was said in case you are called back for a second interview

If an interviewer asks if you have any questions at the end of an interview, which of the following would not be an appropriate response?

no, i have no questions

What is the most common type of hiring/placement interview?

one on one interviews

Ged was interviewed by a team of five people for a management position. What type of hiring/placement interview is this?

panel interview

More jobs today are found through referrals and person-to-person contacts than through any other method. That's because

people trust what they know and want to hire known quantities

Of the following, which is probably the best source for learning about a company's day-to-day culture and gaining inside information?

reading blogs written by company employees

One of the best ways to use LinkedIn is to

search for a company in which you are interested.

A former supervisor has already agreed to be one of your references. What should you do after a job interview?

write an email message to your former supervisor telling them about the job