EXAM 1
Because Walmart's retail approach is big stores with a large selection of merchandise at discount prices, in which country should Walmart experience the most success?
A country that values material goods at discount prices
Disney invested approximately $4 billion to construct a Disney theme park and resort near Shanghai, China. What considerations were important to Disney in choosing its approach to international business? Check all that apply.
Access to foreign markets Control
Meet legal and ethical obligations and do more on a case by case basis.
Accommodative
A high premium on material possessions and money
Aggressive goal behavior
Classical management remains relevant to contemporary managers. In which of the following current situations is the relevance of classical management apparent?
Amazon.com's business model emphasizes efficiency.
Which entity relies upon political action committees as a tool of influence?
Business
English mathematician; focused on efficiencies of production; division of labor father of modern management theory by taking human and scientific aspect into account. His primary contribution was his book On the Economy of Machinery and Manufactures.; applied mathematics to solve the efficient use of facilities and materials
Charles Babbage
father of modern management
Charles Babbage
The National Football League focused on an anti-domestic violence initiative as part of its social responsibility efforts. If you were the manager leading the initiative, how would you most thoroughly evaluate its effectiveness?
Conduct a social audit to identify what was accomplished.
In companies that strive to be first to market with new technology, the risk that employees may divulge trade secrets is great.
Employee's Treatment of Organization
Which entity relies upon consumer protection legislation as a tool of influence?
Government
Manipulating illumination for one group of workers and comparing their subsequent productivity with the productivity of another group whose illumination was not changed. Conclude that human behavior was much more important in the workplace than had been previously believed.
Hawthorne Studies
What premise of ethical leadership is supported by the Siemens story?
Leaders serve as role models for others.
Kirin Brewery, Japan's largest producer of beer, allows the Eagle Brewery in England to manufacture beer to Kirin's specifications and market the beer as Kirin Beer. Kirin Brewery earns a royalty on the beer sold in England. Which approach to international business is Kirin Brewery using?
Licensing
Include products, services, or both (tangible and intangible); profits, losses, or both (even not-for-profit organizations must operate within their budgets); employee behaviors; and information.
Output
The global economy is dominated by three mature market systems, which include North America, Europe, and
Pacific Asia
Theory X Assumptions
People do not like work and try to avoid it. People do not like work, so managers have to control, direct, coerce, and threaten employees to get them to work toward organizational goals. People prefer to be directed, to avoid responsibility, and to want security; they have little ambition.
Theory Y Assumptions
People do not naturally dislike work; work is a natural part of their lives. People are internally motivated to reach objectives to which they are committed. People are committed to goals to the degree that they receive personal rewards when they reach their objectives. People will both seek and accept responsibility under favorable conditions. People have the capacity to be innovative in solving organizational problems. People are bright, but under most organizational conditions their potential is underutilized.
In the table below, identify the characteristics of decisions that are most associated with the science of management and the art of management. Systematic Dynamic Logical
Science Art Science
Types of Classical Management Perspectives:
Scientific Management and Administrative Management
Develop a science for each element of the job to replace old rule-of-thumb methods.
Step 1
Continue to plan the work, but use workers to get the work done.
Step 4
What was the major stimulus to international trade following World War II?
The General Agreement on Tariffs and Trade (GATT)
Corporate leaders may face a variety of ethical dilemmas. Which ethical concern is addressed by the Sarbanes-Oxley Act?
The accuracy of corporate financial disclosures
As a manager, if you evaluate an ethical concern by asking, "Is it consistent with responsibility to care?" you are applying the norm of
caring
Do not interact with their environment
closed system
written statements of the values and ethical standards that guide the firms' actions.
code of ethics
The nature of the competitive relationship between dominant firms in the industry.
competitive rivalry
Other oil companies increasing their market share while BP focused its resources on addressing the oil spill
competitors
Verizon claims to have the largest and most reliable mobile network in the country.
competitors
what is in the task environment
competitors, customers, suppliers, regulators, and strategic partners
the establishment of laws and rules that dictate what organizations can and cannot do To implement the laws, the government generally creates special agencies to monitor and control certain aspects of business activity.
direct regulation
Who developed Theory X and Y
douglas mcgregor
Particularly important economic factors for business are general economic growth, inflation, interest rates, and unemployment.
economic dimension
Normal process that leads to system decline. When an organization does not monitor feedback from its environment and make appropriate adjustments, it may fail.
entropy
Eliminating landfill waste
environment
People start to form ----- as children, in response to their perceptions of their parents' and other adults' behaviors and in response to the behaviors they are allowed to choose.
ethical standards
making the product in the firm's domestic marketplace and selling it in another country, can involve both merchandise and services.
exporting
Everything outside an organization's boundaries that might affect it. Consists of the general environment and the task environment.
external environment
Managerial staff at the Dairy Queen make decisions about how to reinvest profits, how to improve profit margins, and how to manage tax liabilities, all of which are ---- resources.
financial
The set of broad dimensions and forces in its surroundings that create its overall context. These dimensions and forces are not necessarily associated with other specific organizations.
general environment
one that transcends national boundaries and is not committed to a single home country. Although no business has truly achieved this level of internationalization, a few are edging closer and closer.
global business
Lou is a supervisor at the Dairy Queen, where he focuses on setting employee schedules and training new employees. Lou's management role deals primarily with ------ resources.
human
Because you will be exporting Malbec wine, you won't be subject to Argentinian -----, which are taxes levied on goods coming into the country.
import tariffs
What will most motivate employees of different cultural backgrounds?
lead
Scott Thompson stepped down from his role as CEO. Had he not resigned, the board of directors would have faced an ethical issue in
leadership
motivating members of the org to work in the best interests of the org influences what people think and feel
leading
Lowest Degree of Social Responsibility
obstructionist
Systems that interact with their environment
open system
Focuses more directly on the application of management science to organizations. Helping the organization produce its products or services more efficiently and can be applied to a wide range of problems. Techniques include queuing theory, break-even analysis, and simulation. All of these techniques and procedures apply directly to operations, but they are also helpful in such areas as finance, marketing, and human resource management
operations management
Focused on employees within organizations and on ways to improve their productivity. Classical management perspective that was advocated by Frederick Taylor. played a major role in the development of mass-production assembly-line technologies.
scientific management
what does organizational justice consist of
procedural justice, informational justice, interpersonal justice, and distributive justice
What is the physical resource?
raw materials, office and production facilities, and equipment
A requirement by U.S. Occupational Safety and Health Administration (OSHA) that workers engaged in environmental cleanup be protected from heat, fatigue, and other hazards
regulators
As a manager, if you evaluate an ethical concern by asking, "Does it respect the rights of those involved?" you are applying the norm of
rights
what system is this:
scientific management
Deshane is reviewing blueprints for his company's latest building as he plans a long-term strategy for where the company should build in the next 10 years. If these skills make up a majority of the skills Deshane uses on the job, he is most likely a ---
senior manager
The Walmart Foundation and Walmart exceeded $1 billion in charitable contributions worldwide.
social welfare
Walmart and the Walmart Foundation are providing career opportunities for nearly 1 million women and 100,000 U.S. veterans.
social welfare
Includes the customs, mores, values, and demographic characteristics of the society in which the organization functions. This processes are important because they determine the products, services, and standards of conduct that the society is likely to value.
sociocultural dimension
United Airlines and Continental Airlines decided to merge, in part because the companies had little overlap in their domestic routes and hubs. This is an example of
synergy
By viewing an organization as a -----, we can identify four basic elements: inputs, transformation processes, outputs, and feedback.
system
What are these examples of?
task environment
The skills necessary to accomplish or understand the specific kind of work being done in an organization. Important for first line managers. These managers spend much time training and answering questions so they must know how to perform tasks assigned to those they supervise to be effective.
technical skills
For a public university, the pool of new PhD graduates seeking jobs as professors
Task environment
Development of new methods to measure oil pressure in deep-sea wells after existing mechanisms had failed
Technological
According to most management researchers, the modern study of management originated in which century?
The 19th century
People are internally motivated to reach goals.
Theory Y
You've worked for several years in a department where most employees had recently graduated from college. Tomorrow, however, you start a new position, and most of your coworkers will be nearing retirement age. Based on research findings about people of the Baby Boomer generation, what attitudes can you expect your new colleagues to hold? Check all that apply.
They tend to place work at the center of their lives. They tend to feel loyalty to the organization. They tend to believe that hard work and sacrifice should be rewarded.
Mason wants to run a marathon in less than 3 hours. He made a schedule that should allow him to spend the minimum amount of time training while still improving his speed and endurance. Mason is following his plan, but his running time is not improving. Mason is -----
efficient but not effective
The "11 people who supervise management" constitute which aspect of the internal environment?
board of directors
Lowe's Home Improvement sells to its customers about 50% of the spray paint Rust-Oleum manufactures.
buyers
An organization's culture often begins with the company's
founder
Though generally managers are thought to plan, organize, lead, and control across four types of organizational resources, managers may specialize in one specific resource area. For instance, ------- primarily manage employees and decisions related to employee efficiency and effectiveness.
human resource managers
People who pursue careers in management can expect their jobs to include the planning, controlling, leading, and organizing of organizational resources. By definition, the types of resources managers manage include ------ resources.
human, physical, financial, and information
A manifestation of Southwest Airlines' ---- is the way in which it allows passengers to choose their own seat.
culture
When the scenario mentions "service, expertise, and integrity," which aspect of the organization's internal environment is it referring to?
culture
Providing conveniences at service stations (such as banking machines and fresh coffee) to encourage motorists to patronize BP stations, even after the oil spill
customers
What factors have increased the diversity in organizations?
desire to increase workforce quality
When a person pursues an MBA degree in order to gain managerial skills, they are seeking to advance their career through ---
education
Jenna bakes beautiful wedding cakes. The cakes are very expensive because, for every cake sold, she throws away three cakes that aren't just right. Jenna is
effective, but not efficient
An organization that seeks a competitive advantage will work to establish a workforce
with a variety of family structures, abilities, and ethnic backgrounds
Imagine that you are the manager of a restaurant that sells sandwiches. Match each item in the table below with the corresponding element of the systems perspective of management. Garbage
Output
Imagine that you are the manager of a restaurant that sells sandwiches. Match each item in the table below with the corresponding element of the systems perspective of management. Sandwiches
Output
Scientifically select employees and then train them to do the job as described
Step 2
Supervise employees to make sure they follow the prescribed methods for performing their jobs.
Step 3
Arguments for Social Responsibility
1. Business creates problems and should therefore help solve them. 2. Corporations are citizens in our society. 3. Business often has the resources necessary to solve problems. 4. Business is a partner in our society, along with the government and general population.
Arguments against Social Responsibility
1. Business lacks expertise in social programs 2. Involvement gives businesses more power. 3. There may be conflicts of interest. 4. Business exists to generate profit for the owners.
Which of the following statements about culture are true? Check all that apply.
Culture can be maintained by rewarding and promoting people whose behaviors are desired. A major way to shape culture is by bringing outsiders into important leadership positions. Cultural problems can arise when two companies with different cultures merge.
Do only what is legally required
Defensive
Who conducted the Hawthorne Studies?
Elton Mayo sponsored by General Electric.
Walmart's leadership team wants your advice on how to be more successful in Brazil. What management function do you recommend Walmart focus on?
Focus on the management function of control. Control will provide the benefit of operational efficiency, which will enable Walmart to be the low cost leader in the Brazilian market.
Focused on efficiency and contributed to scientific management. After studying bricklayers at work, he developed several procedures for doing the job more efficiently. Cheaper by the dozen.
Frank Gilbreth
Best known contributor to scientific management. First job- foreman at Steel company. Discovered soldiering. Studied worker behavior and paid employees more who exceeded the calculated efficiency he came up with. Introduced rest periods to reduce fatigue, and implemented a piecework pay system.
Frederick Taylor
father of scientific management
Frederick Taylor
who said this "Hardly a competent workman can be found who does not devote a considerable amount of time to studying just how slowly he can work and still convince his employer that he is going at a good pace."
Frederick Taylor
Which scientist was primarily associated with the development of administrative management?
Henri Fayol
French industrialist, wrote General and Industrial Management, Was the first to identify the managerial functions of planning, organizing, leading, and controlling.
Henry Fayol
Types of Behavioral Management Perspectives:
Human Relations Movement and Organizational Behavior Movement
Which country could best be described as a high-potential/high-growth economy?
India
The cultural belief that a person comes before the group
Individualism
Material, human, financial, and information resources the organization gets from its environment.
Input
Results of Hawthorne Studies
Lighting - the results were attributed to the fact that both groups received special attention and sympathetic supervision for perhaps the first time.
Types of quantitative management perspectives:
Management Science and Operations Management
Which of the following statements is true?
Management science is focused on developing mathematical models.
Monsanto, a division of Bayer, is a chemical and biotechnology company that provides seeds, fertilizers, and herbicides to farmers around the world. The company is based in St. Louis, Missouri, but has administrative and sales offices, manufacturing plants, seed production facilities, and research centers around the world. What level of international activity best describes Monsanto?
Multinational business
Which aspect of Argentina's economic environment are international businesses most likely to perceive as attractive?
Natural resources
Do as little as possible to solve social or environmental problems.
Obstructionist
Top Dog Academy is a dog day care provider. Which issues are part of its general environment? Check all that apply.
PetCube is a technological innovation that provides dogs with a safe environment for play at home even when owners are away. People increasingly acknowledge the role of pets as part of the family. As consumer confidence improves, people feel they have more discretionary income.
Seek opportunities to contribute to society.
Proactive
In your role as manager of the quality assurance program, you observe that one of the products manufactured by your company has a safety feature with a high rate of malfunction. What should your first step be?
Report the issue to your supervisor.
Results of Hawthorne Studies
The incentive pay plans did not work because wage incentives were less important to the individual workers than was social acceptance in determining output.
Which aspect of Argentina's political/legal environment most concerns you?
The potential risk of nationalization
Relatively pessimistic and negative view of workers and is consistent with the views of scientific management
Theory X
More positive and represents the assumptions that human relations advocates make. More appropriate philosophy for managers to adhere to
Theory Y
What is a time motion study
Time study developed in the direction of establishing standard times, while motion study evolved into a technique for improving work methods. determines the most time efficient way to accomplish the task at hand
An affinity for change and new opportunities
Uncertainty acceptance
What does it mean to become an efficient manager
Using resources wisely and in a cost-effective way.
what is the diagram showing
advantages and disadvantages to different approaches of internationalization
The Kiwanis Club asks you to make a presentation on corporate social responsibility. Which story will help you explain the concept of philanthropic giving in your presentation? Check all that apply.
Walmart donated products valued at a total of $755,868,381 to several charities. Walmart donated 4.5% of its pre-tax profits, amounting to $311,607,280, which helped support about 50,000 different charities.
Congratulations! You just graduated with a degree in management. As you reflect on your school experience, you make a list of the reasons you were so efficient with your studies. Which of the following statements relate specifically to your efficiency? Check all that apply.
When registration opened for each term, you immediately registered for the classes you needed, especially the ones that fill up quickly. Last year, you reviewed the course schedule to ensure you knew when to enroll in certain electives that are offered only once per year.
Congratulations! You received an A+ on the final exam in your Principles of Management class. You were busy this semester and had to be very efficient with your study time. So you can perform similarly next semester, you made a list detailing why you were so efficient with your study time. Which of the following statements relate specifically to your efficiency? Check all that apply.
You made flash cards with the key terms for each chapter so you could study for a few minutes while waiting for the bus or standing in line at the store. After reading each chapter, you completed a set of multiple choice questions to distinguish the topics you needed to study more carefully from those you already knew fairly well. You woke up 30 minutes early each morning and got in the habit of reading at least 10 pages in the textbook every day.
What is the diagram
a guide for ethical decision making
If the objective of your job is to influence government representatives and government bodies on regulatory issues that affect a corporation, you are
a lobbyist
What is decision making?
a part of the planning process, involves selecting a course of action from a set of alternatives.
Which approach to social responsibility is best explained by the statement, Meet legal and ethical obligations and do more on a case by case basis.?
accommodative
Focuses on managing the total organization and how to make it more efficient and effective. Henry Fayol, Max Weber, Lyndall Urwick, Chester Barnard are primary contributor.
administrative management
Not associated with any particular management specialty. Tend to be generalists; they have some basic familiarity with all functional areas of management rather than specialized training in any one area.
administrative/general manager
Can we expect for deadlines to be respected?
control
At a research lab, the manager allows scientists the freedom to explore their research interests, but still checks to make sure that their results add to the company's bottom line.
controlling
monitor activities and make corrections
controlling
monitoring and correcting ongoing activities to facilitate goal attainment
controlling
Formal and thorough analysis of the effectiveness of a firm's social performance. Is usually conducted by a task force of high-level managers from within the firm. It requires that the organization clearly define all of its social goals, analyze the resources it devotes to each goal, determine how well it is achieving the various goals, and make recommendations about which areas need additional attention.
corporate social audit
Monique specializes in making invitations for children's parties. Because she is using an old, worn-out printer, about half of the invitations must be thrown away due to smeared ink. It is fortunate that Monique can still fulfill her orders, because she cannot afford to buy a new printer for at least 6 months. Monique is
effective, but not efficient
In there decisional role The voluntary initiator of change.
entrepreneur
bringing a good, service, or capital into a firm's home country from abroad. advantages: it is the easiest way of entering a market with a small outlay of capital. Because the products are usually sold "as is," there is no need to adapt the product to the local conditions, and little risk is involved. disadvantages: subject to taxes, tariffs, and higher transportation expenses. Because the products are not adapted to local conditions, they may miss the needs of a large segment of the market. Some products may be restricted as well to other countries
importing
the government can influence the social responsibility of organizations through its tax codes. In effect, the government can influence how organizations spend their social responsibility dollars by providing greater or lesser tax incentives.
indirect regulation
Imagine you are the communications manager for the local CBS network affiliate. You organize news reports and press releases as they come in. Your role is focused on the management of ------ resources.
information
Consists of its schools, hospitals, power plants, railroads, highways, shipping ports, communication systems, airfields, commercial distribution systems, and so forth. In the economic environment
infrastructure
The presence or absence of power plants, railroads, highways, communication systems, and ports—a country's----—is a major concern to businesses.
infrastructure
Consists of conditions and forces within the organization.
internal environment
based primarily in a single country but acquires some meaningful share of its resources or revenues (or both) from other countries.
international business
special type of strategic alliance in which the partners actually share ownership of a new enterprise. In most cases, each party provides a portion of the equity or the equivalent in physical plant, raw materials, cash, or other assets. The proportion of the investment then determines the percentage of ownership
joint venture
As a manager, if you evaluate an ethical concern by asking, "Is it consistent with what is fair?" you are applying the norm of
justice
An arrangement whereby a firm allows another company to use its brand name, trademark, technology, patent, copyright, or other assets. advantages: increased profitability and extended profitability. disadvantages: inflexibility and they can take the knowledge and skill to which they have been given access for a foreign market and exploit them in the licensing firm's home market.
licensing
The Defensive approach is--- the Proactive approach in degree of social responsibility.
lower than
One important area of ----- is the treatment of employees by the organization. This area includes policies such as hiring and firing, wages and working conditions, and employee privacy and respect.
managerial ethics
Standards of behavior that guide individual managers in their work
managerial ethics
has a worldwide marketplace from which it buys raw materials, borrows money, where it manufactures its products, and to which it subsequently sells its products.
multinational business
A local freight company frequently dispatches trucks that are half full and the crates are often missing their address labels. The company is------
neither effective nor efficient
What is this an example of: Inventory management is concerned with specific inventory problems, such as balancing carrying costs and ordering costs and determining the optimal order quantity.
operations management
Concerned with creating and managing the systems that create an organization's products and services. In charge of taking inputs and ensuring they are made into correct outputs. Responsibilities include production control, inventory control, quality control, plant layout, and site selection.
operations manager
How much authority and span of control should we give our local managers in each country facility?
organize
A marketing manager at a soft drink company works with an advertising agency in France. The goal is to reduce advertising costs by creating a YouTube video that goes viral.
organizing
determining how best to group activities and resources distribute resources and delegate tasks influences what people do
organizing
what is in the internal environment
owners, board of directors, employees, culture, and physical environment
Because Monsanto's board members have worked for the EPA, advised the U.S. Department of Agriculture (USDA), and served on the president's Advisory Committee for Trade Policy and Negotiations, it is well positioned to use----as a source of influence
personal contacts
Should we invest in our own manufacturing facility in an emerging market?
plan
setting the orgs goals and deciding how best to achieve them
planning and decision making
What are the various functions of management?
planning, controlling, organizing, and leading
Refers to government regulation of business and the relationship between business and government Partially defines what an organization can and cannot do. Pro- or antibusiness sentiment in government influences business activity. Political stability has ramifications for planning. No business wants to set up shop in another country unless trade relationships with that country are relatively well defined and stable.
political legal dimension
Stuff the government can do to ruin/help your business. ex: Juul going under because the gov banned their products
political/legal dimension
Respect for the right of someone to hold power
power respect
highest degree of social responsibility
proactive
employees deliberately working at a pace slower than their capabilities
soldiering
two or more firms jointly cooperate for mutual gain. example: target and starbucks advantage: can allow quick entry into a market by taking advantage of the existing strengths of participants. Effective way to gain access to technology or raw materials. And they allow the firms to share the risk and cost of the new venture. disadvantage: it also limits the control and return that each firm can enjoy.Another is political interference or intrusion in countries where the government plays an active role in international joint ventures
strategic alliance
BP providing funding and data to companies developing new technologies for deepwater drilling
strategic partners
Organizational units (or subsystems) may often be more successful working together than working alone. The Walt Disney Company, for example, benefits greatly from this
synergy
A new method for assembling and providing products to customers more quickly would be part of the------ of the general environment.
technological dimension
refers to the methods available for converting resources into products or services.
technological dimension
What is in the general environment
the economic, technological, sociocultural, international and political/legal dimensions
The extent to which new competitors can easily enter a market or market segment.
threat of new entrants
Porter's Five Forces
threat of new entrants, threat of substitute, supplier power, buyer power, and competitive rivalry
extent to which alternative products or services may supplant or diminish the need for existing products or services.
threat of substitute
Stockmann, a Finnish company, is planning to transfer internal data records on Russian citizens to facilities in Russia. The action is necessary for Stockmann------now that Russia has implemented legislation requiring that companies doing business in Russia must house all data about Russian citizens on local soil and protected by Russian encryption.
to ensure legal compliance
If you know that Juanna holds the highlighted position in the organizational chart shown here, she is probably a----manager. A job title associated with that level of management is-----
top; CEO
As a manager, if you evaluate an ethical concern by asking, "Does it optimize the best for all?" you are applying the norm of
utility
Your friend who is a human resources manager suggests that you give a presentation on changing employment practices. Some organizations examine job applicants' social media accounts before hiring them, and many have a policy that management can access all communications that flow across the organization's technology infrastructure. As a result, employees are increasingly concerned about---
workplace privacy
A reminder to employees that business-casual attire is permitted only on Fridays
Internal environment
High job-satisfaction ratings from current employees
Internal environment
At Zappos, managers are committed to making workers happy.
Organization's Treatment of Employees
Globalization has meant that disasters, rather than staying localized, may have severe worldwide effects. As you think about your own career resilience, which of the following ideas is important to keep in mind?
During a recovery from an economic downturn, some entire categories of jobs may not come back.
Congratulations! You and two classmates received an A+ on your group project. As you reflect on the process, you make a list detailing why you worked together so effectively. Which of the following statements relate specifically to the effectiveness of your group? Check all that apply.
Early in the semester, the group met with the professor to ensure that your proposed topic would meet all of the requirements for the project.
Low investor confidence in oil companies after the explosion
Economic
Nina waits tables, and a large part of her earnings comes from tips, which depend on how large the bill is. She falsely tells customers who order less expensive dishes that the kitchen is sold out of those items so that they are limited to more expensive choices.
Employee's or Organization's Treatment of Others
Target has posted a job description for the following open position: Responsibilities of the job include collating, preparing and interpreting reports, budgets, accounts, commentaries, and financial statements; controlling income, cash flow, and expenditure; managing budgets; developing and managing financial systems/models. Which type of organizational resource will this job manage?
Financial
Increased regulation of banks and mortgage lenders regarding the loans they issue
General environment
The introduction of tablet computers
General environment
Target has posted a job description for the following open position: Selecting prospective employees from submitted résumés and job applications; supervising staff; serving as liaison with managerial staff and other colleagues. Which type of organizational resource will this job manage?
Human
Which branch of psychology is strongly linked to the behavioral management perspective of management?
Industrial psychology
An established process for determining whether oil companies are responsible for oil spills and a requirement that guilty companies pay large fines
Politcal/Legal
If a manager measures which location has the most traffic and includes that information in a model to predict store profits by location, which management perspective is she using?
Quantitative management
Which of the following activities is most likely part of a typical work day for Juanna as a CEO?
Reinforcing the values and culture of the organization through her actions
If you decide to give a presentation on quality, which topics might you include? Check all that apply.
The competitive advantage offered by quality products and services The positive relationship between quality and productivity The tendency for quality improvements to lower costs
What reason was given for the surprising outcome of the Hawthorne studies?
The results were attributed to the presence of special attention and supervision among both the control and experimental groups.
Managers must coerce employees.
Theory X
People do not like to work.
Theory X
Imagine that you are the manager of a restaurant that sells sandwiches. Match each item in the table below with the corresponding element of the systems perspective of management. Baking
Transformative Process
Imagine that you are the manager of a restaurant that sells sandwiches. Match each item in the table below with the corresponding element of the systems perspective of management. Vegetable prep
Transformative Process
When will Google have achieved gender parity in hiring?
When women hold approximately 50 percent of all positions, including technical and management jobs
The most important reason for today's managers to study the history of management is so they can
avoid the mistakes of the past
A family that wants pizza for dinner can order from a delivery restaurant, make their own pizza from scratch at home, or buy a frozen pizza in the grocery store.
competitors
A manager who is considering entry to a new market must carefully consider all aspects of the environment as it relates to that market, including any obstacles posed by ---- who already have established relationships with suppliers and customers.
competitors
Financial services firm Morgan Stanley acquired E*Trade.
competitors
Deshane is reviewing blueprints for his company's latest building as he plans a long-term strategy for where the company should build in the next 10 years. Deshane is using ---- skills to complete this task.
conceptual
Tyler developed a schedule so he can spend the minimum amount of time studying for school and still get good grades. Tyler is following the schedule, but is not getting the desired grades. Tyler is
efficient, but not effective
When a company starts a new division and recruits people to do the work, which aspect of its internal environment is it most directly changing?
employees
When the scenario refers to "new workers," it is referring to which aspect of the internal environment?
employees
Blackberry was once a dominant brand in the mobile phone market, but now holds little market share compared to Samsung and Apple. Blackberry appears to be experiencing
entropy
George Steinbrenner shared his passion for winning to everyone in the New York Yankees organization. He is quoted as having said, "Winning is the most important thing in my life, after breathing. Breathing first, winning next."
leading
use influence to motivate employees
leading
You deliver pizzas for a local restaurant. At least once or twice per evening, the person taking phone orders writes down the delivery address incorrectly. Frequently, you are sent to make just one delivery, even on busy days. Last night, after you arrived more than an hour late, a customer told you to "take the pizza back" because it was no longer hot. The pizza restaurant is
neither effective nor efficient
The vast size of the population in India and the anticipated increase in smartphone adoption makes it an attractive target for additional smartphone providers.
new entrants
What role do the shareholders play in Northern Trust's internal environment?
owners
Walmart has posted a job description for an open position focused on the following responsibilities: managing the merchandising of new products in the appropriate store areas; selecting appropriate shelving and display materials throughout the store; identifying needed store repairs. Which type of organizational resource will this job manage?
physical
If an employee commutes to an office building to work, the office is part of the organization's
physical work environment
A wedding organizer sets a budget for a wedding with the engaged couple.
planning
Management can be defined as a set of activities including----- directed at an organization's resources, with the aim of achieving organizational goals in an efficient and effective manner.
planning, controlling, organizing, and leading
As scientific management developed, employee performance was primarily measured in terms of
productivity
In an experiment examining the effect of lighting on productivity, researchers in the Hawthorne Studies found that
productivity increased regardless of whether the employees had high or low lighting
The ----- management perspective is valuable for automobile manufacturers that use computer simulations and modeling to study outcomes like fuel efficiency and collision damage.
quantitative
Recognizing the rapid growth in sales of milk substitutes like almond milk, dairy-milk processors developed a $50 million ad campaign to promote the protein benefits of cow milk.
substitutes
A BP contractor changing its practices to satisfy the environmental and ethical requirements set by BP
suppliers
Airlines charge a premium for flights around Thanksgiving, the busiest travel holiday of the year.
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Firms can sign long-term contracts to stabilize prices for orders over time.
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