Exam 1 (Chs 1-4)
Ben, a production plant manager, reports to Dan, a general manager. Ben and Dan are ________. A. Top managers B. First-line managers C. Middle managers D. Supervisors
C. Middle managers
All employees must be at their workstations and ready to work by the time the buzzer sounds". This is an example of ___________. A. A rule B. A procedure C. A policy D. A practice
A. A rule
Carla has been identified several possible sources for an unusual grain for her artisan bread. Now she is comparing their prices , quality and delivery times. At what step is she in the decision making process? A. Analyze alternatives B. Select an alternative C. Implement the alternative D. Develop alternatives
A. Analyze alternatives
Nonprogrammed decisions ________. A. Are unique and nonrecurring B. Are associated with clear and specific goals C. Involve standardized solutions D. Are usually made by lower-level managers
A. Are unique and nonrecurring
It is time for Jane to order aluminum tubing again. She typically orders from one of three vendors. She knows the price, delivery time, and quality of each vendor. In this situation, Jane has _____. A. Certainty B. Risk C. Uncertainty D. Structure
A. Certainty
________ resulted in the shifting of organizational boundaries. A. Digitization has B. Changing security threats have C. Increased emphasis on organizational ethics has D. Increased competitiveness has
A. Digitization has
Dylan must choose among four candidates to fill his open accounting clerk position. If Dylan uses rational decision making, he will _________. A. Disregard the fact that one of the candidates is the owner's nephew B. Select the candidate who attended the college of his best worker C. Use his extensive experience and accumulated judgment to make his decision D. Rely on his initial impressions of the candidates to make this decision
A. Disregard the fact that one of the candidates is the owner's nephew
Which of the following statements is true concerning problem identification? A. Effectively identifying problems is not easy B. Generally, what is a problem for one manager is a problem for all other managers C. Involve standardized solutions D. Are usually made by lower-level managers
A. Effectively identifying problems is not easy
In decision- making process, while ____________, the decision maker plus the decision into action by conveying it in those affected by it and getting their commitment to it. A. Implementing an alternative B. Selecting an alternative C. Analyzing alternatives D. Evaluating a decision's effectiveness
A. Implementing an alternative
When the mayor officiates at the ribbon-cutting ceremony for the new bridge, he is performing one of Mintzberg's ________ roles. A. Interpersonal B. Organizing C. Decisional D. Informational
A. Interpersonal
Intuitive decision making _________. A. Is the process of making decisions based on experience, feelings, and accumulated judgment B. Is the systematic use of the best available evidence to improve decision making practice C. Generally results in poor decisions and hence managers should learn to ignore their gut feelings D. Complements rational decision making but not bounded rational decision making
A. Is the process of making decisions based on experience, feelings, and accumulated judgment
The ________ role (as Mintzberg defined it) is more important for lower-level managers than it is for either middle- or top-level managers. A. Leader B. Negotiator C. Disseminator D. Figurehead
A. Leader
What is the connection between managers and customers? A. Managers must create a customer-responsive organization in order to survive successfully in today's environment B. Today, managers are expected to interact regularly with customers C. Managers in service industries are expected to deliver customer service but managers in manufacturing are not D. There is no connection between managers and customers
A. Managers must create a customer-responsive organization in order to survive successfully in today's environment.
A(n) ____________ decision is repetitive decision that can be handled by a routine approach. A. Programmed B. Structured C. Nonprogrammed D. Unstructured
A. Programmed
Julie is keen on joining Columbia to pursue a masters degree in economics. However after 3 months of applying and waiting for an acceptance letter, she finally decides to attend NYU, which was one of her backup colleges. This is an example of __________. A. Satisficing B. Neutralizing C. Minimizing D. Maximizing
A. Satisficing
Conceptual skills involve ____________. A. Thinking about abstract and complex situations B. Managing employees who use tools to produce the organization's products C. Inspiring enthusiasm and trust among employees D. Communicating with customers
A. Thinking about abstract and complex situations
________ are responsible for making organization-wide decisions and establishing the plans and goals that affect the entire organization. A. Top managers B. Middle managers C. Research managers D. Production managers
A. Top managers
A manager must coordinate and oversee the work of other people so that organizational goals can be accomplished. A. True B. False
A. True
A programmed decision is a repetitive decision that can be handled by a routine approach. A. True B. False
A. True
According to Robert L. Katz, managers need to have technical, interpersonal, and conceptual skills. A. True B. False
A. True
Figurehead, leader, and liaison are all interpersonal managerial roles according to Mintzberg. A. True B. False
A. True
Management s universally needed in all organizations. A. True B. False
A. True
Risk is the condition in which a decision maker is able to estimate the likelihood of certain outcomes. A. True B. False
A. True
The anchoring effect describes when decision makers fixate on initial information as a starting point and then, once set, fail to adequately adjust for subsequent information. A. True B. False
A. True
The four contemporary functions of management are planning, organizing, leading, and controlling. A. True B. False
A. True
The phenomenon of escalation of commitment refers to an increased commitment to a previous decision despite evidence that it may have been wrong. A. True B. False
A. True
The sunk costs error occurs when decisions makers forget that current choices cannot correct the past. A. True B. False
A. True
Today's managers are just as likely to be women has they are men. A. True B. False
A. True
"We expect to maintain the highest standards of quality in our workmanship." This is an example of ____________. A. A rule B. A policy C. A procedure D. A practice
B. A policy
Bryan must select a new supplier for lighting fixtures for his company's mobile homes. He has decided quality is more important than price but price is more important than lead sometimes. Bryan will use these priorities to _________. A. Develop alternatives B. Allocate weights to the criteria C. Set his decision criteria D. Analyze alternatives
B. Allocate weights to the criteria
After identifying the decision criteria that are important or relevant to resolving a problem, the next step in the decision-making process is _____. A. Analyzing the alternatives to solving the problem B. Allocating weights to the criteria C. Implementing the alternative D. Reducing the number of criteria through the process of elimination
B. Allocating weights to the criteria
Ralph's search for new technologies that can be used in the production processes of his plant is an example of which type of management skill? A. Monitor B. Conceptual C. Communication D. Effectiveness
B. Conceptual
If Fiona accomplishes her projects with high-quality results, but takes more time than other managers in the process, as a manager she is ________. A. Project-oriented, but not effective B. Effective, but inefficient C. A leader, but not a top manager D. Efficient, but ineffective
B. Effective, but inefficient
Farrah has called together her management team to review information about customer satisfaction gathered by an external research company. Farrah is engaging in _____. A. Perfect rationality B. Evidence-based management C. Bounded rationality D. Relationship management
B. Evidence-based management
A manager's job is all about personal achievement. A. True B. False
B. False
Determining who reports to whom is part of the controlling function of management. A. True B. False
B. False
Directing and motivating are part of the controlling function of management. A. True B. False
B. False
Disturbance handler is one of Mintzberg's interpersonal roles. A. True B. False
B. False
Effectiveness refers to getting the most output from the least amount of input. A. True B. False
B. False
Implementing an alternative refers to the process of choosing the best alternative. A. True B. False
B. False
Innovation is confined to high-tech and other technologically sophisticated organizations. A. True B. False
B. False
Intuitive decision making complements rational decision making but not bounded rational decision making. A. True B. False
B. False
Middle managers are responsible for making organization-wide decisions and establishing the plans and goals that affect the entire organization. A. True B. False
B. False
Not programmed decision making relies on procedures, rules, and policies. A. True B. False
B. False
Once the alternatives to solving a problem has been identified, the next step in the decision making process is selecting one of these alternatives. A. True B. False
B. False
One assumption of rational decision maker is not aware of all possible alternatives and consequences A. True B. False
B. False
The availability bias describes the actions of decision makers who try to create meaning out of random events. A. True B. False
B. False
Managers with good ________ know how to communicate, motivate and lead to get the best out of their people. A. Conceptual skills B. Interpersonal skills C. Technical skills D. Empirical skills
B. Interpersonal skills
A procedure _____. A. Is subject to the interpretation of the decision maker B. Is a series of sequential steps a manager uses to respond to a structured problem C. Is an explicit statement that tells a manager what can or cannot be done D. Is used mainly for unstructured, rather than structured, problems
B. Is a series of sequential steps a manager uses to respond to a structured problem
Motivating subordinates is primarily associated with the management function of ________. A. Organizing B. Leading C. Planning D. Directing
B. Leading
When Fred tells the employees that he is sure they can fulfill the schedule because they are good and skilled employees, he is performing which of the following management functions? A. Controlling B. Leading C. Delegating D. Negotiating
B. Leading
James has calculated the possible profits from 3 different scenarios for the expansion of his recreation park, each for a different amount of advertising and promotion. He has chosen to implement the scenario that offers the greatest profit James has decided to _________. A. Minimax B. Maximax C. Minimin D. Maximin
B. Maximax
Managers with titles such as regional manager, project leader, or division manager are ________. A. Top managers B. Middle managers C. Production managers D. First-line managers
B. Middle managers
The human resources manager is meeting with the production manager to write job descriptions and to decide how to group jobs for a new production line. These two are engaged in ________. A. Leading B. Organizing C. Planning D. Controlling
B. Organizing
Lucas always seems to "know" exactly what to do in any given situation. At least that's what hell tell you. But his ideas don't always work and his overall performance as scored by his supervisor isn't nearly as great as he thinks it is. Lucas is exhibiting the _________. A. The anchoring effect B. Overconfidence bias C. Selective perception bias D. Self-serving bias
B. Overconfidence bias
Structured problems align well with which type of decision? A. Organic B. Programmed C. Analogous D. Nonlinear
B. Programmed
Lower-level managers typically confront _________. A. New and unusual problems B. Programmed decisions C. Unstructured problems D. Nonprogrammed decisions
B. Programmed decisions
Which of the following is an example of an efficient manufacturing technique? A. Increasing the amount of time to manufacture products B. Reducing product costs C. Meeting customers' rigorous demand D. Increasing product reject rates
B. Reducing product costs
The premier of Transylvania prefers darkened rooms, flinches in bright light, and has usually long incisors. His political opponents claim he is a vampire. This is an example of ____________. A. Selective perception bias B. Representation bias C. Confirmation bias D. Randomness bias
B. Representation bias
" We can't stop now. We've already invested $100,000 in the project" Thos speaker is acting on the _________. A. Representation bias B. Sunk costs error C. Anchoring effect D. Availability bias
B. Sunk costs error
Unstructured problems _____. A. Are generally solved using procedures, rules, and policies B. Refer to the usual problems faces by organizations C. Are accompanied by ambiguous or incomplete information D. Do not require the decision maker to go through an involved decision process
C. Are accompanied by ambiguous or incomplete information
It hasn't rained in several days; therefore it is unlikely to rain today. This is the example of ___________. A. Randomness bias B. Self-serving bias C. Availability bias D. Representation bias
C. Availability bias
________ developed a categorization scheme for defining what managers do, consisting of ten different but highly interrelated roles. A. Abraham Maslow B. Peter Drucker C. Henry Mintzberg D. Henri Fayol
C. Henry Mintzberg
Martie had arranged for a high-profile speaker to deliver the keynote address at her college's annual function. However due to unforeseen circumstances, the speaker was forced to drop out at the last moment. Martie reacts to the news by saying, " I knew all along that this would happen." This is an example of __________. A. Availability bias B. Self-serving bias C. Hindsight bias D. Anchoring effect
C. Hindsight bias
Abby listened to the weather to the weather report this morning before work. As a result she drove her car and carried an umbrella instead of riding her motorcycle to work. Whether she realized it or not, Abby __________. A. Evaluated a decision B. Assigned weights to criteria C. Implemented a decision D. Analyzed criteria
C. Implemented a decision
Increased accountability of employees is typically caused by ________. A. Security threats to the organization B. Increased digitization C. Increased emphasis on organizational ethics D. Discrimination concerns
C. Increased emphasis on organizational ethics
The ________ roles involve collecting, receiving, and disseminating information, according to Mintzberg's managerial roles. A. Interpersonal B. Decisional C. Informational D. Technical
C. Informational
Which of the following is true concerning the three managerial skills? A. Technical skills increase and conceptual skills decrease in importance as a manager climbs the organizational chart B. Conceptual skills are most important for lower-level managers C. Interpersonal skills remain equally important to all levels of management D. Technical skills tend to be most important for middle-level managers
C. Interpersonal skills remain equally important to all levels of management
To make effective decisions in today's fast-moving world, managers need to ____________. A. Ignore cultural differences B. Build organizations that shun complexity C. Know when it is time to call it quits D. Build organizations that rely on their past successes
C. Know when it is time to call it quits
The _______ thinking style is characterized by a preference for internal sources of information and processing this information with internal insights, feelings, and hunches to guide decisions and actions. A. Non-programmed B. Linear C. Nonlinear D. Programmed
C. Nonlinear
Managers are assumed to use ____ if they make logical and consistent choices to maximize value. A. Intuitive decision making B. Evidence-based making C. Rational decision making D. Bounded rationality
C. Rational decision making
The manager of an apparel store estimates how much to order for the current spring season based on last spring's sales figures. The store manager is operating under which of the following decision-making conditions? A. Certainty B. Uncertainty C. Risk D. Structure
C. Risk
________ skills tend to be more important for first-line managers since they manage employees who produce the organization's product. A. Human B. Conceptual C. Technical D. Empirical
C. Technical
Kenneth is a vice president of operations. His position would be regarded as a ________. A. First-line manager B. Middle manager C. Top manager D. Supervisor
C. Top manager
Management is needed in all types and sizes of organizations, at all organizational levels and in all organizational work areas, and in all organizations, no matter where they are located. This principle is known as the ________. A. Neutrality of management B. Reality of management C. Universality of management D. Impartiality of management
C. Universality of management
Harriet's machine has stopped working again. She consulted the operator's manual troubleshooting guide to find a solution. Harriet used A. A non-structured decision B. A non-programmed decision C. A structured decision D. A programmed decision
D. A programmed decision
The universality of management means that ______________. A. Any manager can work in an organization and perform any management function B. All managers in all organizations perform managerial functions in similar ways C. All managers in all organizations perform the same quantity of managerial functions D. All managers in all organizations perform the four management functions
D. All managers in all organizations perform the four management functions
Which of the following is important in effectively implementing the chosen alternative in the decision-making process? A. Ignoring criticism concerning your chosen alternative B. Evaluating each alternative by using the established criteria C. Being creative while implementing the alternatives D. Allowing those impacted by the outcome to participate in the process
D. Allowing those impacted by the outcome to participate in the process
After nearly 30 years of growth, sales at Ida's company has begun to decline. None of the managers have been able to determine the cause. Some say the entire economy is in recession; others blame a charge in suppliers; still others say the work ethic among employees just isn't what it used to be. This is an example of ______________. A. A programmed problem B. A non-programmed problem C. A structured problem D. An unstructured problem
D. An unstructured problem
Belinda wants to introduce a new model to the product line. Three models are being developed. Belinda can choose only one. She has decided to focus on target market size, production costs, and net profits. These are Belinda's __________. A. Criterion weights B. Alternatives C. Problems D. Decision criteria
D. Decision criteria
Organizing includes ______________. A. Setting organizational goals B. Motivating organizational members C. Hiring organizational members D. Determining who does what tasks
D. Determining who does what tasks
Effectiveness is associated with ________. A. Reducing inventory B. Doing things right C. Decreasing production time D. Doing the right things
D. Doing the right things
Whereas __________ is concerned with the means of getting things done, ___________ is concerned with the ends, or attainment of organizational goals. A. Effort; efficiency B. Efficiency; experience C. Effectiveness; efficiency D. Efficiency; effectiveness
D. Efficiency; effectiveness
Edgar hired a graduate from his alma mater, thinking he would be successful first line supervisor. Unfortunately the new hire hasn't worked out as well as hoped. Edgar decided to invest time and money in training for the new hire but saw little improvement. Next he assigned a successful supervisor to mentor the young employee. The problem persisted. Edgar is displaying _________. A. Irrational behavior B. Poor judgment C. Bounded rationality D. Escalation of commitment
D. Escalation of commitment
Supervisor is another name for ________. A. Team leader B. Top manager C. Middle manager D. First-line manager
D. First-line manager
An effective- decision-making process __________. A. Avoids subjective and intuitive thinking B. Focuses on consistency more than logic C. Is complex but reliable D. Focuses on matters of importance
D. Focuses on matters of importance
The _____ occurs when decision makers select and highlight certain aspects of a situation while excluding others. A. Representation bias B. Availability bias C. Confirmation bias D. Framing bias
D. Framing Bias
An automobile manufacturer increased the total number of cars produced while keeping the production costs the same. The manufacturer ________. A. Increased its equity B. Increased its effort C. Increased its effectiveness D. Increased its efficiency
D. Increased its efficiency
According to Mintzberg's managerial roles, the ________ roles are ones that involve people and other duties that are ceremonial and symbolic in nature. A. Technical B. Interpersonal C. Decisional D. Informational
D. Interpersonal
The ________ thinking style is characterized by a person's preference for using external data and facts and processing this information through rational, logical thinking to guide decisions and actions. A. Programmed B. Non-Linear C. Non-Programmed D. Linear
D. Linear
As part of the orientation for her internship, Rebecca was informed that ________ are the people who direct the activities of others in an organization. A. Subordinates B. Line workers C. Directors D. Managers
D. Managers
Tom is responsible for project managers who supervise others who perform manual work. He reports to a vice president on another continent. Tom is a ________. A. Top manager B. First-line manager C. Nonmanager D. Middle manager
D. Middle manager
Establishing strategies for achieving organizational goals is a part of the ______________ function. A. Organizing B. Leading C. Coordinating D. Planning
D. Planning
Which of the following represents one of the rewards of being a manager? A. Motivating workers in chaotic situations B. Performing duties that are more clerical than managerial C. Operating with limited resources D. Receiving recognition in the organization
D. Receiving recognition in the organization
"Smoking and the consumption of alcohol are strictly prohibited inside the work premises." This is most likely an example of a(n) _____. A. Policy B. Objective C. Procedure D. Rule
D. Rule
Alice is responsible for getting work done through others. Alice is a ________. A. Consultant B. Top manager C. Middle manager D. Supervisor
D. Supervisor
From a business perspective, a company's ability to achieve its business goals and increase long-term shareholder value by integrating economic, environmental, and social opportunities into its business strategies is known as ________. A. Accountability B. Equitability C. Universality D. Sustainability
D. Sustainability
When Calvin helps one of his employees troubleshoot a machine problem, he is using his ______________ skills. A. Negotiator B. Conceptual C. Interpersonal D. Technical
D. Technical
A policy ________. A. Is a series of sequential steps a manager uses to respond to a structured problem B. Is used when dealing with unstructured problems and non-programmed decisions C. Specifically states what should or should not be done D. Typically serves as a guideline for decision making by setting general parameters
D. Typically serves as a guideline for decision making by setting general parameters
A policy is an explicit statement that tells a manager what can and cannot be done. A. True B. False
False
