Exam 1
General forces of the Environment include?
Economy, demographics, sociocultural, technological, political/legal and international
Corporate Governance?
Separation of ownership and control and Board of Directors
Skills needed (there are three)?
Technical skills, Conceptual skills, and Human Skills
According to Mintzberg, what are the informational roles of a manager? Monitor Disseminator Spokesperson Liaison Entrepreneur
Monitor Disseminator Spokesperson
What motivates people?
The #1 reason is the pressure to meet goals and deadlines
plan?
The document that details how a company's goals are to be met
Effectiveness?
The ends, To achieve results, to make the right decisions, and to successfully carry them out so that they achieve the organization's goals
Efficiency?
The means, To use resources - people, money, raw materials, and the like - wisely and cost effectively
commonweal organizations?
Nonprofit organizations that offer services to all clients within their jurisdiction (e.g. government agencies)
Nonprofit?
Offer services to some, but not to make a profit
For-profit?
Organizations are formed to make money by offering products or services
Management?
The pursuit of organizational goals efficiently and effectively (by integrating the work of people through planning, organizing, leading, and controlling the organization's resource)
Conceptual skills?
Think analytically, visualize an organization, as a whole, understand how the parts work together
Conventional?
People are conformist, generally adhering to the expectations of others
Postconventional?
People are guided by internal values
Society demands ethics?
People expect others to act properly and 1991 US sentencing commission guidelines for organizations
(Managers behave ethically) Influence?
People look up to their managers in terms of ethics
Preconventional?
People tend to follow rules and to obey authority
social responsibility?
Philanthropy and Sustainability
what do managers do?
Plan, Organize, Lead, and Control
The Four Principle Functions POLC of managers?
Planning, Organizing, Leading, and Controlling
Kohlberg's Stages of Moral Development?
Preconventional, Conventional, and Postconventional
Mutual benefit?
Voluntary collections of members created to advance members' interests
Which of these organizations is considered for-profit? a social-welfare agency a labor union a local police department a retail clothing store
a retail clothing store
What is Ethics?
a set of moral principles or values that defines right and wrong, Are standards of right and wrong that influence behavior
According to Mintzberg, ______ of the tasks completed by managers take more than an hour. about half about one-quarter about one-tenth all
about one-tenth
discretionary responsibility?
be a good corporate citizen
ethical responsibility?
be ethical
economic responsibility?
be profitable
The ability to think analytically, visualize an organization as a whole, and understand how the parts work together are examples of _______ skills. soft conceptual decisional technical
conceptual
A company's strategy can best be described as a(n)?
educated guess about what long-term goals or direction to pursue for the survival or prosperity of the organization
It is bad to strive for efficiency without being?
effective
Types of Organizations?
for-profit, nonprofit, mutual-benefit
Which employee is the best example of a functional manager? Multiple choice question. Miguel, who is responsible for the company's warehouse, production, and product source lines. Brett, who is the manager of the company's accounting department. Rachel, who is a supervisor and is responsible for the activities of three employees at the company. Mallory, who became the CEO after working for the company for 12 years.
Brett, who is the manager of the company's accounting department.
Which are elements of successful teams? (Choose every correct answer.) Multiple select question. Direction Support Secrecy Structure
Direction Support Structure
Ethical Dilemmas?
Do the right thing vs act in own self-interest
The Triple Bottom Line?
is a measurement of a organization's social environmental and financial performance
Alesha is looking for her first job as a marketing manager for a retailing company. When a recruiter asks her whether she has the technical skills for the job, what is he referring to? a college degree in management contacts with suppliers and customers in retailing any work experience in retailing job-specific knowledge for the position in retailing
job-specific knowledge for the position in retailing
A labor union is an example of a ______ organization. mutual-benefit nonprofit for-profit commonweal
mutual-benefit
The _______ process helps us to cope with uncertainty by formulating future courses of action designed to help achieve specified results. assessment planning management strategy
planning
Which of the following are management activities? (Choose every correct answer.) pursing organizational goals performing assigned tasks controlling the organization's resources distributing product and services integrating the work of people
pursing organizational goals controlling the organization's resources integrating the work of people
A functional manager is?
responsible for just one organizational activity
Corporate Responsibility Pyramid from top to bottom?
social responsibility, discretionary responsibility, ethical responsibility, legal responsibility, and economic responsibility
Why should managers Behave Ethically?
society demands ethics and influence
external stakeholders include?
suppliers, society, government, creditors, shareholders, customers
Team Leader?
the managers that help teams achieve their goals, a manager who is responsible for facilitating team activities toward achieving key results
What are examples of commonweal organizations? (Choose every correct answer.) a state college the military the Red Cross a local fire department the U.S. Postal Service
the military a local fire department the U.S. Postal Service
organizations value managers because of?
the multiplier effect
As a result of the "interrupt-driven day," a major challenge managers face is ______. time and task management allocation of company resources maintaining technical expertise maintaining control of decision making
time and task management
A mutual-benefit organization's purpose is?
to advance members' interests (i.e. political parties, farm cooperatives, labor unions, trade associations, clubs)
A for-profit organization's purpose is?
to make money by offering products or services
A nonprofit organization's purpose is?
to offer services to some clients, can operate in the private sector
Kurt is responsible for establishing organization-wide policies and strategies, and making long-term decisions that affect the organization as a whole. Kurt would be characterized as a _______ manager. Multiple choice question. first-line top middle nonsupervisory
top
For which level of management are conceptual skills particularly important? Multiple choice question. middle managers top managers first-line managers team leaders
top managers
The Three Level Pyramid Power of managers?
top managers, middle managers, and first-line managers
The Triple Bottom Line Divided into 3 Pillars?
1. People, 2. Planet, and 3. Profit
Approximately what percentage of a manager's work time is typically devoted to communicating face-to-face? 10% 60% 25% 100%
60%
Which should be included in a firm's business model? (Choose every correct answer.) The firm's standards for measuring success A description of the industry the firm is entering The firm's strategy for achieving its goals The firm's expected revenues and expenses How the firm will market to customers
A description of the industry the firm is entering The firm's expected revenues and expenses How the firm will market to customers
a business plan is?
A document that outlines a proposed firm's goals, its strategy for achieving those goals, and the standards for measuring success
What are primary skills that companies seek in top managers? (Choose every correct answer.) Eagerness to please others A high level of energy The ability to communicate The ability to motivate and engage others
A high level of energy The ability to communicate The ability to motivate and engage others
Task forces of the Environment include?
Customers, Competitors, and Suppliers
Sanjay is a manager at Ridgeway Appliance Corp. and is responsible for helping the company reach its goal of purchasing a manufacturing facility. He created a plan to guide the company in the purchasing process and the company successfully carried it out and bought the new facility. Which aspect of management did Sanjay demonstrate? Efficiency Ambiguity Leniency Effectiveness
Effectiveness
Nonmanagerial employees?
Either work alone on tasks or with others on a variety of teams
What modern forms of communication have begun to replace talking on the telephone for 21st century managers? (Choose every correct answer.) Email Social media Face-to-face Texting
Email Social media Texting
Critical Thinking errors?
Entitlement, SUDs(Seemingly Unimportant decisions), Rationalization, and Situational Ethics
Which decisional role of a manager is used when Alexander encourages change and innovation in his department? Resource allocator Disturbance handler Negotiator Entrepreneur
Entrepreneur
According to Mintzberg, what are two of the decision-making roles of a manager? Figurehead Disseminator Entrepreneur Negotiator
Entrepreneur Negotiator
Forces of the Environment include?
General and task
Corporate Governance - Board of Directors?
Have a legal responsibility to protect the interests of corporate owners and other stakeholders
Middle managers?
Implement the policies and plans of their superiors and Supervise and coordinate the activities of the managers below them
Organizing?
Is arranging tasks, people, and other resources to accomplish the work
Ethical Behavior?
Is behavior that is accepted as "right" as opposed to "wrong" according to those standards
Controlling?
Is monitoring performance, comparing goals, and taking corrective action as needed
Leading?
Is motivating, directing, and otherwise influencing people to work hard to achieve the organization's goals
Planning?
Is setting goals and deciding how to achieve them
Technical skills?
Job-specific knowledge needed to perform well in a specialized field
Which managerial roles were identified by Mintzberg as interpersonal roles? (Choose every correct answer.) Leader Figurehead Spokesperson Disseminator Liaison
Leader Figurehead Liaison
top managers?
Make long term decisions about the overall direction of the organization, Establish the objectives, policies, and strategies for it, and Coordinate activities of the managers below them
In the strategic management process, the organization's strategies and strategic goals are formulated and implemented using?
Managers from all parts of the organization
general managers?
Managers who are responsible for several organizational activities rather than just one
Human Skills?
Work well in cooperation with other people in order to get things done
A firm's business model should include?
a description of the need the firm will fill, the operations of the business, its components and functions, and the expected revenues and expenses
strategic management process?
a process that involves managers from all parts of the organization in the formulation and implementation of strategies and strategic goals
A business plan is a document that outlines?
a proposed firm's goals, strategy for achieving them, and standards for measuring success
The company president meets with senior managers to determine what is causing a problem with the company's best-selling computer microchip. They discuss whether the cause might be a modification that was made in the manufacturing process. Which management function is the group performing? Multiple choice question. Leading Planning Organizing Controlling
controlling
Middle managers are said to have "high-touch" jobs because they _____. Multiple choice question. make long-term planning decisions deal directly with people direct the daily tasks of nonmanagerial personnel interact frequently with computer screens
deal directly with people
In a manager's _______ role, he or she is expected to evaluate alternatives and make choices to solve problems or take advantage of opportunities. informational interpersonal liaison decisional
decisional
internal stakeholders include?
employees, managers, owners
In a manager's decisional role he or she is?
expected to evaluate alternatives and make choices to solve problems or take advantage of opportunities
The social responsibility of a company is to make profits" Otherwise it will become distracted and fail to provide?
goods and services that benefit the stakeholders
Kenneth is admired as a manager because of his ability to work well with others to get things done. Which type of skill is Kenneth displaying? decisional human technical conceptual
human
Cassie, her company's public relations spokesperson, schedules a meeting with company stockholders to inform them of an upcoming dividend release. What type of managerial role is Cassie demonstrating? inspirational informational interpersonal decisional
informational
Mintzberg characterized managers' interaction with people both inside and outside of their work units as their _______ roles. interpersonal informational decisional promotional
interpersonal
First-line managers?
make short-term operating decisions and Direct the daily tasks of nonmanagerial personnel
interpersonal roles?
managers interact with people inside and outside their work units
Which informational role of a manager is used when Suzanne notices an article in the local newspaper that misrepresents her company? Multiple choice question. spokesperson negotiator disseminator monitor
monitor
legal responsibility?
obey the law
Moral principles and values are formed through?
one's life
In the new department she is setting up, Shondra decides that top managers will report to her and that everyone else will report to the head of human resources. Which of the management functions is Shondra performing when she makes this decision? Multiple choice question. planning controlling organizing leading
organizing
The multiplier effect?
our influence on the organization is multiplied far beyond the results that can be achieved by just one person acting alone