Exam 1

Which of the following is a condition that will facilitate a cultural change? The organization has a long existence. A stable leadership exists. The organization has a strong culture. A dramatic crisis occurs.

A dramatic crisis occurs.

Which of the following is a favorable condition that will facilitate a cultural change? A dramatic crisis occurs. A stable leadership exists. The organization has a long existence. The organization has a strong culture.

A dramatic crisis occurs.

Which one of the following is true of the impact of formal planning on organizational performance? The amount of planning done is more important to high performance than the quality of planning and implementation. Companies can start seeing the impact of formal planning on performance about a year after starting the planning process. Formal planning is associated with positive financial results. Organizations that formally plan underperform those that don't plan.

Formal planning is associated with positive financial results.

What period in American history lead to changes in how employees are managed? The Progressive Era The Colonial Settlement The Reconstruction Era The Industrial Revolution

Industrial revolution

What study first led management researchers to focus more on the actions of people at work and less on processes and productivity? The Hawthorne Studies The Grey Studies The General Studies The Ohio State Studie

The Hawthorne Studies

Which of the following, if true, represents a demographic change that will affect decisions future managers make? More job candidates are likely to have tattoos and body piercings. The unemployment rate is likely to continue to fall. More jobs will be performed by robots. The percentage of Hispanics in the candidate pool will increase.

The percentage of Hispanics in the candidate pool will increase.

________ is a term that describes a person's tendency or preference toward a particular perspective or ideology that occurs outside of one's awareness Unconscious Bias Bias Impartiality Prejudice

Unconscious Bias

Angela has found it rather hard to move up in her managerial career at her workplace especially when compared to how fellow Tri-Valley graduate, Adam Watson, has managed to become the regional manager of sales in the company. This suggests the presence of ________ in Li's organization. goldbricking a self-serving bias stereotyping a glass ceiling

a glass ceiling

Miller's Multivitamins uses only organically grown fruits and vegetables in its vitamins. It purifies any water used in its processes before releasing it back into the environment and exceeds the EPA requirements for cleaning particulates from the air it uses. Which approach to green management does Miller's Multivitamins use? activist market legal stakeholder

activist

Diversity training programs work better when they ________. are combined with punishments for noncompliance occur every five or six years to reinforce beliefs are used primarily for new hires and not current employees are reinforced by top management commitment to diversity

are reinforced by top management commitment to diversity

First-line managers are typically those who ________. are typically involved with producing the organization's products or providing its service are the first person's new hires meet perform the same work as the people they manage but earn more money are at the top of the organizational chart

are typically involved with producing the organization's products or providing its service

Transnational organizations are also known as ________. polycentric organizations borderless organizations multidomestic organizations ethnocentric organizations

borderless organizations

When managers make decisions that are rational but limited by their ability to process the information, they are following the concept of ________. escalation of commitment bounded rationality intuitive decision making cognitive decision making

bounded rationality

Business had been humming along just fine until the Great Recession hit. Benton Industries adjusted by laying off employees until the recession ended then hired them back. Then it was back to business as usual. This is an example of the ________ metaphor. falling water white-water rapids calm waters shallow water

calm waters

In organizations, people who act as catalysts and assume the responsibility for managing the change process are called ________. change masters change generators change agents change champions

change agents

A problem associated with traditional goal setting is that ________. it promotes the growth of a flatter organizational structure and threatens organizational efficiency the high degree of reliance on employees for developing goals is not suited to many situations clarity is lost as the goals make their way down from the top of the organization to lower levels the narrowly defined goals inhibit a manager's ability to interpret them

clarity is lost as the goals make their way down from the top of the organization to lower levels

Well-written goals are ________. written in terms of actions rather than outcomes clear as to a time frame just out of reach easily achieved

clear as to a time frame

Shelly was the most senior employee in the department and knew just about everything about everyone else's job. If all employees in the department were cross-trained, Shelly would no longer have an advantage that brought with it special privileges. Shelly's resistance to change came from her ________. fear that she would be forced out of her habit concern over personal loss belief that the changes would harm the organization belief that uncertainty would increase

concern over personal loss

Beth hired Tom, trained him, coached him, and expected he would be her eventual replacement. She noted each of his accomplishments with pride but wrote off comments from Tom's co-workers that he was making too many mistakes as just gossip. Beth is experiencing the ________. framing bias anchoring effect selective perception bias confirmation bias

confirmation bias

Amanda is looking for a new job. Considering that she has two school-aged children, she is particularly keen on finding an employer who can provide her with alternative work arrangements such as flexible work hours and telecommuting. In terms of the decision-making process, these represent Amanda's ________. decision criteria problems heuristics alternatives

decision criteria

Max is planning to go away to college next year and is currently trying to figure out to which colleges he should apply. He would like to major in English Literature at an accredited liberal arts college, but is also looking for a university that offers financial aid. In terms of the decision-making process, these represent Max's ________. problems alternatives (options) decision criteria heuristics

decision criteria

The ________ component of an organization's external environment is concerned with trends in population characteristics such as age, race, gender, education level, geographic location, income, and family composition. economic political demographic sociocultural

demographic

Organizing includes ________. setting organizational goals motivating organizational members hiring organizational members determining who does what tasks

determining who does what tasks

Part of Jose's company's business plan involves setting up a foreign subsidiary. This arrangement involves ________. Jose's company giving the foreign company the right to use its brand name minimum global investment directly investing in opening a factory in a foreign country making products domestically and selling them abroad

directly investing in opening a factory in a foreign country

Social obligation is the obligation of a business to meet its ________. economic and social responsibilities economic and legal responsibilities social and legal responsibilities social and economic responsibilities

economic and legal responsibilities

Whereas ________ is concerned with the means of getting things done, ________ is concerned with the ends, or attainment of organizational goals. efficiency; effectiveness effectiveness; efficiency efficiency; experience effort; efficiency

efficiency; effectiveness

If your team quickly painted the wall but discovered afterward it was the wrong wall, your team would be ________. neither effective nor efficient effective but inefficient efficient and effective efficient but ineffective

efficient but ineffective

A manager's analysis of the external environment can be improved by ________, which involves screening information to detect emerging trends. critical path analysis environmental scanning environmental activism social screening

environmental scanning

An organization is in the process of goal setting. It has finished reviewing the organization's mission. What should it do next? review results and whether goals are being met evaluate available resources determine the goals individually or with input from others write down the goals and communicate them to all who need to know

evaluate available resources

The final step in the decision-making process is to ________. analyze the process of allocating weights to the decision criteria implement the chosen alternative evaluate the outcome of the decision determine the criteria for the next decision

evaluate the outcome of the decision

Goals are different from plans because ________. goals are important only for small companies, and plans are important only for large companies goals identify specific steps that the organization needs to achieve, and plans identify the overall mission of the organization goals are desired outcomes, and plans describe how those outcomes will be accomplished goals describe financial objectives, and plans describe objectives related to social responsibility

goals are desired outcomes, and plans describe how those outcomes will be accomplished

Which one of the following is a disadvantage of having a strong organizational culture? low loyalty towards the organization high employee turnover decreased organizational performance inability to respond to changing conditions

inability to respond to changing conditions

The ________ decentralizes its management and other decisions to the local country. global company borderless organization multidomestic corporation transnational organization

multidomestic corporation (polycentric)

Carla has determined that one beef supplier has shorter delivery times, yet another has lower prices. To analyze the alternatives, Carla should ________. rely on customer reviews to guide her decision multiply her ratings for each criteria by the weight for the criteria then sum the scores check with the Better Business Bureau for customer complaints order a small quantity from each supplier for comparison

multiply her ratings for each criteria by the weight for the criteria then sum the scores

Lucas always seems to "know" exactly what to do in any given situation. At least that's what he'll tell you. But his ideas don't always work and his overall performance as scored by his supervisor isn't nearly as great as he thinks it is. Lucas is exhibiting the ________. overconfidence bias self-serving bias selective perception bias the anchoring effect

overconfidence bias

Samanex Corporation maintains production facilities in 13 different countries on three continents. Each facility is managed by a native of the country where it is located. This practice is indicative of a(n) ________ attitude. ethnocentric polycentric geocentric multicentric

polycentric

In the United States a company that meets, but does not exceed, federal pollution control standards and does not discriminate in hiring, promotion, and pay is generally meeting its ________. social screening requirements social responsibility green management requirements social obligation

social obligation

When PETA supporters protested Avon products because of its use of animals in the testing of its cosmetics, Avon changed its practices and stopped testing on animals. In this situation, Avon exercised ________. social responsiveness social engineering classical responsibility social obligation

social responsiveness

Which is the most critical factor in determining whether a person makes an ethical vs. unethical decision? stage of moral development locus of control organizational culture ego strength

stage of moral development

Judging a person on the basis of one's perception of a group to which he or she belongs is known as ________. integration prejudice stereotyping assimilation

stereotyping

Top executives are mainly involved in ________ planning. strategic departmental operational functional

strategic

Adam has been hired by an organization that has a partnership with a foreign company. Both the partners share resources and knowledge while developing new products. Adam's organization has formed a ________. strategic alliance licensing company franchising company foreign subsidiary

strategic alliance

Changes in work processes, methods, and equipment are a part of ________ changes. structural design financial technological structural component

technological

Bettina likes to know the end from the beginning. She gathers as much information as possible before making a decision. Bettina likely lives in a culture with high ________. power distance future orientation performance orientation uncertainty avoidance

uncertainty avoidance

When problems are ________, managers must rely on ________ in order to develop unique solutions. unstructured; nonprogrammed decision making structured; pure intuition structured; nonprogrammed decision making unstructured; programmed decision making

unstructured; nonprogrammed decision making

The ways in which people in an organization are different from and similar to one another is known as ________. organizational democracy work culture workplace diversity business etiquette

workplace diversity

Alfredo believes that the CEO is no better than the janitor of the organization and neither should receive preferential treatment. What can we infer about Alfredo's culture? Alfredo's culture is high in assertiveness. Alfredo's culture is low in low in future orientation. Alfredo's culture is low in power distance. Alfredo's culture is high in power distance.

Alfredo's culture is low in power distance.

Which of the following are the two dimensions of environmental uncertainty? Degree of complexity and degree of impact Degree of change and degree of complexity Degree of change and degree of volume Degree of impact and degree of timing

Degree of change and degree of complexity

Fred's Donuts is installing new equipment in its bakery. Many employees feel they will not be able to operate it. Which one of the following courses of actions is best for Fred to use to overcome this employee resistance? Educate employees and communicate with them Present distorted facts to the employees Threaten the employees who resist the change Terminate employees who resist the change

Educate employees and communicate with them

Which one of the following is an example of a material artifact or symbol? Students are well aware of the story of the university's founding. Every student can identity the main library on campus. All new students participate in a ceremony when they are pinned with a univeristy lapel pin. All schools and colleges have nicknames.

Every student can identity the main library on campus.

Which of the following most accurately reflects the symbolic view of management? Managers are directly responsible for an organization's success or failure. External forces are responsible for an organization's success or failure. Employees are directly responsible for an organization's success or failure. Managers have to ensure that every obstacle is overcome on the way to achieving the organization's goals.

External forces are responsible for an organization's success or failure.

In which of the following approaches of going green does the organization exhibit the least environmental sensitivity? Market approach Dark green approach Legal (light green) approach Stakeholder approach

Legal (light green) approach

Which one of the following acts changed the statute of limitations on pay discrimination to 180 days from each pay check? Civil Rights Act, Title VII Family Medical Leave Act Equal Pay Act Lily Ledbetter Fair Pay Act

Lily Ledbetter Fair Pay Act

Which one of the following would make Mary realize that the company where she works has a strong culture? Shared values and behaviors are not connected. Most employees are aware of the company history. Upper management sends contradictory messages about what is important. Values are limited to the top management.

Most employees are aware of the company history.

________ has been described as the shared values, principles, traditions, and ways of doing things that influence the way organization members act. Business configuration Organization culture Industrial psychology Corporate hierarchy

Organization culture

Which one of the following is the best indicator of an organization's real goals? Mission statement Annual reports Organizational members' actions Stock valuation

Organizational members' actions

Differences arising from which one of the following factors becomes more important to people over time as they get to know each other? Gender Personality Race Ethnicity

Personality

Norman is a stickler for following the rules because he is sure he will be caught and punished if he doesn't. What is Norman's level of moral development? Conventional Principled Preconventional Post-conventional

Preconventional

Melanie would like to become a part of the global retail community. Which of the following options should Melanie consider as her first step? She should develop strategic alliances with foreign companies. She should engage in franchising. She should engage in licensing. She should engage in global sourcing.

She should engage in global sourcing.

The Advancement Project receives donations from the sales of Ben & Jerry's ice cream flavor, Justice Remix'd. This one example of Ben & Jerry's engaging in ____________. Social responsibility Social screening Values-based management Social obligation

Social responsibility