Exam 1 Practice Questions

Ali and Horatio have been great colleagues since they were placed on a special project for TelCorp. They've had the opportunity to work with other people of the same ethnic background. Ali is excited to work with other people who share her values, but Horatio is concerned that their project team will be unable to effect change in their organization. Ali dismisses Horatio's concerns, citing that traditionally, people of ethnic backgrounds have been expected to work together. Horatio strongly believes that change is important and necessary to improve the conditions of others. Their disagreement leads both Ali and Horatio to feel mad and resentful. Ali suggests they take a break and speak again after each of them has cooled down, but Horatio angrily demands they finish this argument now. Which strategy most likely represents TelCorp's diversity strategy? a. Isolation b. Tolerance c. Building relationships d. Denial e. None of the above Ali and Horatio's team was likely arranged according to: a. Deep-level diversity b. Surface-level diversity c. Differing personalities d. Conflicting values e. All of the above Ali and Horatio likely disagree because of: a. Deep-level diversity b. Surface-level diversity c. Differing personalities d. Conflicting values e. All of the above 15. Ali's response to the disagreement most likely represents: a. Ali possesses strong emotional intelligence b. Ali's felt and displayed emotions match c. Ali fully rejects TelCorp's display norms d. Ali believes in positive deviance e. None of the above

a, b, d, a

"Different people may perceive similar situations in different ways and similar people may perceive different situations in the same way." This represents the ________ perspective. A) problem-solving B) interactional C) contingency D) individualistic E) ethical

b

Ethan observes that his subordinate, Nate, is performing and acting like the other members of the unit. He is observing A) distinctiveness. B) consensus. C) implicit factors. D) consistency. E) explicit factors.

b

Cue Company's Research & Development team has developed a new malaria treatment, and the company anticipates large profits over the next five years. Cue will supply 15 percent of the drug free of charge to people in poor countries. In addition, the company will sponsor employee volunteer teams to help build medical clinics in identified areas, with no loss of vacation time or pay. What system is Cue Company practicing? A) corporate deviance B) shareholder responsibility C) conscious capitalism D) positive deviance E) attentional hyperactivity

c

John received a poor performance evaluation from his boss. On the weekend, he talks with his neighbor Faisal about his situation. Faisal asks him questions about his work and the evaluation, and as a result John develops a plan of action for improving his productivity. Faisal has provided A) social companionship. B) esteem support. C) informational support. D) instrumental support. E) achievement support.

c

Sally doesn't complain to a man smoking in the nonsmoking section of a restaurant because it doesn't bother her. This lack of irritation reflects the ________ component of her attitude. She is neutral toward people smoking in restaurants. A) behavioral B) intellectual C) affective D) normative E) cognitive

c

Mario is setting up an after-school program for inner city youth. The population is a mix of white, African-American and Latino, with Latinos comprising the majority of participants. Which of the following would help the group overcome stereotypes? A) Prevent any discussion of stereotypes. B) Ask the Latino student to be "nice" to the minority groups. C) Ignore stereotypes and the students will do the same. D) Create project opportunities using a mix of populations with equal status. E) Treat the minority factions differently from the Latinos.

d

Petra made a large mistake on a report she submitted to her boss, and it ended up costing the company a significant amount of money. When asked why this had occurred, she blamed one of her coworkers for giving her erroneous information for the report. Petra is expressing A) low emotional stability. B) low agreeableness. C) counterproductive work behavior. D) an external locus of control. E) organizational citizenship behavior.

d

Mason is highly satisfied with his job. He receives consistently strong evaluations and volunteers to train new employees. Mason exhibits positive job performance and A) withdrawal cognitions. B) genetic components. C) personal motivation. D) community involvement. E) organizational citizenship behaviors.

e

Nathan is dependable, responsible, and achievement-oriented, while Martin is relaxed and unworried. Nathan is likely to score high on A) openness to experience. B) introversion. C) internal locus of control. D) agreeableness. E) conscientiousness.

e

The components of attitudes include A) personal and workplace. B) public and personal. C) values, beliefs, and emotions. D) perceived and real. E) affective, cognitive, and behavioral.

e

Waco Company monitors employees' perceptions of fairness by quarterly surveys and occasional focus groups. Management is following the ________ model. A) need fulfillment B) met expectations C) value attainment D) dispositional components E) equity

e