exam 2 2107 ch 7 emotions & comm

framing

"Memorial Day parades are patriotic, yet sad events," is an example of a(n) ________ rule.​

speaking in generalities

A common form of expressing feelings INEFFECTIVELY is:​

false

A person who controls outward expression of his or her feelings but does not control the inner feelings is engaging in deep acting.​

external event

According to the cognitive labeling view of emotions, what occurs first?​

interpreted emotion

According to the perceptual view of emotions, what occurs right before the response?​

false

Recently, scholars' tracking of adolescent girls' bullying shows that many young girls engage in social aggression toward other boys, and they do so using distinctly feminine rules for expressing aggression.​

true

The interactive view of emotions rests on three key concepts: framing rules, feeling rules, and emotion work.​

true

The organismic view regards emotions as instinctual responses to physiological arousal caused by external stimuli.​

​think what we are feeling is inappropriate.

We are most likely to engage in emotion work when we:

surface acting

changes the expression of emotion, not the feeling

deep acting

changing internal feelings to match display rules

true

it is common to feel multiple feelings at once

organismic view of emotions

we can experience emotion when external stimuli cause physiological change in us stimulus -> physiological response -> emotion

feeling rules

what we have the right to feel or what we are expected to feel in particular situations ex. some cultures see anger as healthy but others see it as bad luck & try to avoid it

false

​Some researchers assert that humans experience only one kind of emotions which are based in biology and thus instinctual and universal.

true

Before we can communicate emotions effectively, we must first identify what we feel.​

false

The cognitive labeling view of emotions regards emotions as instinctual responses to external stimuli.​

​Use paraphrasing to show that you understand how the other person feels.

Which statement provides good advice for listening supportively to someone who is sharing emotions?

emotional intelligence

ability to recognize feelings & tell what is appropriate in various situations & communicate feelings effectively may be influenced by parenting skills

perception of event

According to the perceptual view of emotions, what occurs second?​

​We are more likely to communicate socially inappropriate feelings when we are anonymous online.

Which statement about social media and expressing emotions is correct?​

framing rules

define the emotional meaning of situations how we should feel ex. funerals = sad in the west, festive for Irish

emotions

our experience and interpretation of internal sensations as they are shaped by physiology, perceptions, language, and social experiences

cognitive labeling view of emotions

our labels for our physiological responses influence how we interpret those responses external event -> physiological response -> label for response -> emotion

interactive view of emotions

social rules and understandings shape what people feel and how they do or don't express their feelings framing rules -> feeling rules -> felt emotion -> emotion work -> felt emotion -> emotional expression

Perceptual view of emotions (appraisal theory)

subjective perceptions shape what external phenomena mean to us external event -> perception of event -> interpreted emotion -> response

true

​According to Goleman (1995a, 1995b, 1998; Goleman et al., 2002), people who have high emotional intelligence quotients (EQs) are more likely than people with lower EQs to create satisfying relationships, to be comfortable with themselves, and to work effectively with others.