Exam 2 Chapter 5
Workforce planning
x
ratio analysis
x
Which employment field is especially effective at workforce planning? A) electrical utilities B) automotive C) higher education D) banking
A
Which of the following factors plays the greatest role in determining the best medium for a job advertisement? A) skills needed for the job B) job compensation and salary C) time allowed to fill the position D) graphics used in the advertisement
A
33) What is the first step in succession planning? A) creating an applicant pool B) identifying and analyzing key needs C) selecting who will fill key positions D) developing the strengths of current employees
B
39) The ________ run by the U.S. Department of Labor enables public employment agency counselors to advise applicants about local and national job openings. A) U.S. Career Center B) National Job Bank C) National Employment Agency D) Equal Employment Opportunity Commission
B
13) A ________ is a graphical method used to help identify the relationship between two variables. A) trend analysis B) ratio analysis C) scatter plot D) productivity chart
C
20) What mathematical process do employers use to forecast availability of internal job candidates that shows the probabilities of feeder positions in a chain will be filled? A) trend analysis B) access analysis C) Markov analysis D) workforce analysis
C
A Markov analysis is primarily used to ________. A) predict the long-term employment needs in an industry B) assess the productivity and tenure of a job applicant C) forecast the availability of internal job candidates D) analyze the effectiveness of recruitment sources
C
A ________ is used to calculate the number of applicants a firm must generate to hire the required number of new employees. A) trend analysis B) ratio analysis C) recruiting yield pyramid D) scatter plot
C
A small software firm is seeking several permanent employees with experience in the semiconductor industry and advanced degrees in computer science. The firm is a small one and cannot afford to pay a traditional recruiting firm a fee of 30% per each hire's salary. Instead, this firm should consider using a(n) ________. A) contingency-based recruiter B) temporary staffing agency C) outsourcing staffing service D) on-demand recruiting service
D
All of the following are methods used by firms to develop high-potential candidates for future positions EXCEPT ________. A) providing internal training B) implementing job rotation C) offering global assignments D) developing skills inventories
D
Celeste spends most of her time at work establishing goals for her staff of fifty employees and developing procedures for various tasks. In which function of the management process does Celeste spend most of her time? A) leading B) controlling C) organizing D) planning
D
Which of the following would be the best option for a business that needs to attract local applicants for hourly jobs? A) employee referral campaigns B) on-demand recruiting services C) college recruiting D) walk-ins
D
Newton Building Supplies hopes to generate an extra $4 million in sales next year. A salesperson traditionally generates $800,000 in sales each year. Using ratio analysis, how many new salespeople should Newton hire?
5 (4M/800,000)
18) Qualifications inventories can be tracked and maintained by using all of the following EXCEPT a ________. A) ratio analysis matrix B) personnel replacement chart C) position replacement card D) skills inventory software
A
The ongoing process of systematically identifying, assessing, and developing organizational leadership to enhance performance is known as ________. A) employee mentoring B) succession planning C) work sampling D) employee recruiting
B
What is an advantage of using employee referral campaigns? A) Local, hourly workers can be recruited quickly. B) Applicants have received realistic job previews. C) Rewards and incentives are eliminated. D) Applicants have community ties.
B
When constructing a job advertisement, all of the following are aspects of the AIDA guide EXCEPT ________. A) attracting attention to the ad B) implying long-term benefits C) prompting applicant action D) developing interest in the job
B
Which of the following has improved the ability of executive recruiters to find potential candidates? A) mobility premiums B) Internet databases C) corporate intranets D) broad banding
B
Which of the following is NOT a tool used by firms to recruit outside candidates? A) newspaper advertising B) intranet job postings C) employment agencies D) online job boards
B
Which of the following is most likely a true statement about mandatory alternative dispute resolution agreements? A) Most federal courts have found the documents unenforceable. B) Judicial appeals and reconsideration are available if legal errors occur. C) Employees absorb most of the costs associated with the arbitration process. D) Job applicants are typically more interested in firms that require arbitration.
B
Which of the following motivates most employees over 65 to work? A) overtime payments B) schedule flexibility C) supportive work environments D) additional sick days
B
12) When using either a trend analysis or a ratio analysis, it is assumed that ________ will remain the same. A) staffing levels B) currency rates C) productivity levels D) recruitment plans
C
22) Marie Boyd has been hired by Barnum Hotels to manage staffing for the regional hotel chain. Barnum intends to open two new hotels within the next three years and will have many job positions to fill. Historically, employee turnover is high at Barnum as employees remain with the company for one or two years before quitting. Marie realizes that Barnum needs to make significant changes in its personnel strategy in order to meet the company's goals for the future and improve employee retention rates. Which of the following, if true, best supports the argument that Marie should implement a computerized skills inventory database? A) Barnum offers its employees the opportunities to participate in job rotation and job expansion experiences. B) Barnum's recruiting yield pyramid indicates that the firm should generate 1,000 leads in order to fill 100 positions. C) Barnum executives would like to transfer the firm's most qualified employees to the new hotels to fill supervisory positions. D) HR managers at Barnum frequently receive discrimination complaints that must be investigated by the EEOC.
C
What is the primary purpose of an applicant tracking system? A) sorting resumes based on an applicant's years of work experience B) generating advertisements for attracting and gathering applicants C) assisting employers in attracting, screening, and managing applicants D) assisting recruiters with locating internal applicants for key positions
C
Which of the following is a service that provides short-term specialized recruiting to support specific projects without the expense of retaining traditional search firms? A) top-executive searches B) contingent-based searches C) on-demand recruiting services D) just-in-time recruiting services
C
14) Which of the following is most frequently used by retailers to estimate short-term personnel needs? A) recruiting yield pyramids B) position replacement cards C) personnel replacement charts D) computerized forecasting programs
D
17) Which of the following refers to company records showing present performance and promotability of inside candidates for a firm's top positions? A) yield pyramids B) trend analysis charts C) succession planning tools D) personnel replacement charts
D
23) Marie Boyd has been hired by Barnum Hotels to manage staffing for the regional hotel chain. Barnum intends to open two new hotels within the next three years and will have many job positions to fill. Historically, employee turnover is high at Barnum as employees remain with the company for one or two years before quitting. Marie realizes that Barnum needs to make significant changes in its personnel strategy in order to meet the company's goals for the future and improve employee retention rates. Which of the following, if true, best supports Marie's plan to centralize Barnum's recruitment efforts? A) Online screening tests are given to all Barnum recruits to assess skills and future potential. B) Barnum's high turnover rate is most likely due to inadequate training requirements. C) Barnum enforces a strict policy about hiring employees' family members. D) Barnum has 20 separate local recruiting Web sites.
D
46) Which of the following best explains why firms are using temporary workers more frequently? A) low cost when hired through agencies B) workers' desires for flexible schedules C) high cost of workers' compensation insurance D) weak economic confidence among employers
D
An in-house temporary employee is a highly skilled worker, such as an engineer or software designer, who is supplied for long-term projects under contract from an outside technical services firm.
FALSE
In most cases, it is more cost effective for firms to hire contingent workers through a temp agency than to hire comparable permanent employees.
FALSE
Offshoring means having outside vendors supply services that a firm's own employees previously did in-house, while outsourcing means having overseas outside vendors provide services once performed in-house.
FALSE
Older workers usually have higher absenteeism rates compared to younger workers due to illness.
FALSE
A question on an employment application form that requests the dates of attendance and graduation from various schools may be illegal as it could reflect an applicant's age.
TRUE
Retained executive recruiters are paid whether or not they eventually fill the client's vacant position.
TRUE
A trend analysis is limited in its usefulness because it
overlooks changes in workforce demographics