Exam 2 Human Resources
Refer to 7.1. Which of the following recruiting techniques would be MOST likely to help Brilliance hire staff with better high0tech skills?
PRIVATE EMPLOYMENT AGENCIES
Refer to Scenario 7.1. Which of the following techniques would be MOST likely to help Walker and his staff reduce the volume of applicants for consultants positions, while not reducing the quality?
PRIVATE EMPLOYMENT AGENCIES
Which of the following would be considered an important organizational goal in recruiting efforts?
OPTIMIZE THE SIZE OF THE POOL QUALIFIED APPLICANTS
Allison often stays at work after hours to help fellow coworkers with their training and tasks; this known as
ORGANIZATIONAL CITIZENSHIP BEHAVIOR
Which of the following disciplinary problems is MOST likely to lead to immediate termination?
PHYSICALLY FIGHTING ANOTHER COWORKER
Refer to Scenario 5.1. Which job analysis method BEST suits CyberRocket's needs?
POSITION ANALYSIS QUESTIONNAIRE
A truck driving certification is an example of which of the following basic selection criteria?
EDUCATION
A national hotel chain established a plan that describes how top managers will promoted throughout the organization over time. This is called
EXECUTIVE SUCCESSION
The number years spent working in profession is an example of which of the following basic selection criteria?
EXPERIENCE
_____ are believed to be justified by the fact that the best employees are assumed to be more productive and that the added benefit will bind the employee more tightly to the firm, thus reducing turnover.
EFFICIENCY WAGES
On the FBIs employment page, you read: "To qualify as an FBI agent, you must be a U.S. citizen at least 23 and not more than 37 years old, have vision not worse than 20/40, pass a color vision and hearing test, have a valid's driver's license, be in excellent physical condition, and possess a four-year college degree." What are you reading?
A JOB SPECIFICATION
Sally's boss Kim had to choose which workers to lay off. Sally felt that Kim did not handle the situation professionally because she announced who would be laid off in front of all the employees in a meeting, which embarrassed some workers. In this situation, Sally perceives
A LACK OF INTERACTIONAL JUSTICE
Anuj looks at a job analysis that reports scores on various items, organized into areas called "Information inputs," "Mental processes," "Relationships with other people," and so on. The scales tell how frequently those areas are used in the job, how important they are to the job, and other measures. Anuj is looking at a job analysis that was based on
A POSITION ANALYSIS QUESTIONNAIRE
What is involved in the Fleischman job analysis system of conducting work assessments?
A TAXONOMY OF FIFTY-TWO ABILITIES THAT EFFECTIVELY CAPTURES VARIATIONS IN JOB PERFORMANCE, WHICH ARE RATED BY JOB INCUMBENTS
Which of the following would be included in a job specification for an administrative assistant?
ABILITY TO USE SPREADSHEETS
Which of the following would be a competency, as described in the text?
ADAPTABILITY
In addition to job satisfaction, what other factors are thought to play a role in job turnover?
ALL OF THESE
Job satisfaction is often based on a person's
ALL OF THESE
Realistics information during the merger or acquisition process can
ALL OF THESE
The merger of ______ was considered an utter failure
AOL/TIME WARNERS
An advantage of seeking to retain effective employees is
AVOIDING THE EXPENSE INVOLVED IN REPLACING EMPLOYEES
Voluntary turnover occurs when
EMPLOYEES CHOOSE TO LEAVE THE ORGANIZATION FOR A VARIETY OF REASONS
What is the term for the ability of an employee to terminate an employment relationship at any time?
EMPLOYMENT-AT-WILL
Refer to Scenario 6.1. The process Bambino tried is considered
ETHICAL
Today, there is a severe shortage of nurses in some medical specialities, and hospitals are working hard to retain their current nursing staff. What would be MOST effective in retaining nurses?
BETTER WORKING CONDITIONS
Ruth has been put in charge of assessing her firm's training and development needs. Which activity would NOT be a part of Ruth's job?
CHOOSING TO CONDUCT TRAINING IN-HOUSE OR THROUGH OUTSOURCING
The ________ approach to job analysis requires the specification of effective and ineffective performance.
CRITICAL INCIDENTS
An individual's beliefs about right and wrong are considered to be part of individual
ETHICS
The second step in the selection process is to
EVALUATE THE QUALIFICATIONS OF EACH APPLICANT
The first step in job analysis involves
DETERMINING INFORMATION NEEDS
The third step in job analysis involves
DETERMINING WHO IS RESPONSIBLE FOR COLLECTING DATA
Andy tried to be fair to his employees but does not tolerate lateness. Will, one of his employees, reported to work late one day because he had a car wreck, the first tardy since he was hired over a year ago. Andy decided to give Will a written warning to make an example for the other employees. Will felt that he did NOT receive _______ justice
DISTRIBUTIVE
Which of the following statements is MOST accurate in describing the outcomes of downsizing?
DOWNSIZING USUALLY DOES NOT INCREASE PROFITS IN THE LONG RUN
Organizations try to develop job ______ when planning for human resources, which are groups of jobs that are similar
FAMILIES
Which of the following errors is related tot eh initial meeting that occurs between an interviewer and interviewee?
FIRST IMPRESSION
Which external recruitment technique is typically targeted toward higher-level positions?
HEADHUNTERS
After the Obama administration reduced NASA's budget, many highly trained scientist were unemployed in Florida. A business that relocated to Florida did so because of the availability of
HUMAN CAPITAL
A ____ can often facilitate the forecasting of the supply of human resources.
HUMAN RESOURCE INFORMATION SYSTEM
______ enable recruiters to utilize both internal and external perspectives
INTERNSHIPS
Which of the following would be considered an advantage of external recruiting?
IT CAN ENHANCE ORGANIZATIONAL VITALITY AND INNOVATION
A ___ provides an overview of the duties and tasks required to effectively perform a particular job or line of work.
JOB DESCRIPTION
Refer to Scenario 5.1. The two top executive feel that newly hired astrophysicists will work independently, with little oversight or control by top management. The information would likely appear in the
JOB DESCRIPTION
Bob has worked for a local hotel for nearly three years and is interested in advancing his career in the organization. He notices one day on the bulletin board that a promotion opportunity in his work group is available, so he decides to apply for the position. What type of recruiting method was used?
JOB POSTING
What is probably the MOST common method organizations use for internal recruiting?
JOB POSTING
Which of the following is an accurate statement?
JOB SPECIFICATIONS INDICATE THE KNOWLEDGE AND SKILLS NEEDED TO PERFORM WORK
Julie fired Annette. Which of the following circumstances would most improve the chances of Annette getting her job back?
JULIE DID NOT DOCUMENT ANNETTE'S POOR PERFORMANCE IN WRITING
Which of the following is a disadvantage of internal recruiting?
MAY FORCE STAGNATION
Which is the following is a disadvantage of external recruiting?
MAY HURT MOTIVATION
Ethical behavior and legal behavior are
NOT ALWAYS THE SAME
Futurekids is a Los Angeles-based educational technology firm that provides professional development training for teachers. What is a benefit that Futurekids' clients are likely to experience?
PROFESSIONAL TRAINERS ARE SKILLED AND HIGHLY QUALIFIED, PROVIDING A HIGH-QUALITY PRODUCT
Kraft Foods, which makes and distributes grocery products, uses online recruiting for sales personnel. On its websites, Kraft says, "A Sales Representative distributes, sells, and promotes Kraft products. You are the primary link with retail customers and consumers. You execute company promotions, meet inventory needs, and monitor the competition within your region. Most of your time is spent problem solving with your customer to create a win-win solution. Which of the following goals of recruiting is Kraft trying to meet with this statement?
PROVIDING AN HONEST ASSESSMENT OF THE JOB
Judd is a human resource manager responsible for creating a pool of qualified applicants from which his employer can choose. Judd is involved in human resource
RECRUITING
John often gets into heated arguments with his bosses over his job responsibilities. He is likely to be dissatisfied with his job due to
RELATIONSHIPS WITH SUPERVISORS
When an organization seeks to keep qualified workers, this is called
RETENTION
All of the following are reasons the average age of the U.S. workforce is gradually increasing EXCEPT
RETIREES ARE GOING BACK TO WORK BECAUSE OF THE NEW HEALTHCARE PROGRAM
A shock, or profund event, can sometimes cause turnover is the
SHOCK CAUSES THE WORKER TO REEXAMINE HIS OR HER FIT WITH THE FIRM
An organizational recruiter tells prospective recruits that her company is active in environmental affairs.
SIGNALING ORGANIZATIONAL VALUES TO IMPROVE FIT
Which selection criteria more directly relate to specific qualifications and capabilities of an individual to perform a specific job?
SKILLS AND ABILITIES
What is involved in the task analysis inventory method?
SMEs generating a list of tasks, and a job incumbents evaluating each task on several dimensions
Refer to Scenario 5.1. The job analysis information about what the new workers must be able to do, rather than about what the job entails, is likely to provide more information for the job
SPECIFICATIONS
A ___ strategy may be the easiest fir the HR manager to implement because the organization presumably must do what it has been doing all along.
STABILITY
The evaluation of applicant qualifications is part of which step of the selection process?
STEP 2
When Hank needed to write a job analysis for a reporter, he used the O*NET online database. One section of the information stated, "Court reporters ask speakers to clarify statements, file a legible transcript of records, verify accurate transcripts and record depositions." This information is part of the job's
TASKS
When being interviewed during the gathering of job analysis data, which type of individual may provide exaggerated information about a job's complexity or importance?
THE JOB INCUMBENT
Refer to Scenario 7.1. If Walker decides to use online recruiting for the consulting positions, which of the following is NOT a likely outcome?
THE NUMBER OF APPLICANTS WILL BE REDUCED
Refer to Scenario 5.1. In this situation, who will be the BEST source of information for job analysis?
THE SMEs
Which of the following is NOT a common legal issue in job analysis and design?
THE USE OF THE JOB CHARACTERISTICS MODEL OF JOB DESIGN
John, a job analyst, was asked to prepare an analysis of the KSAs necessary to be waiter at a local restaurant. Which of the following would NOT appear in his analysis?
THE WAITER WILL HAVE A COMPREHENSIVE HEALTH COVERAGE PLAN
An organization will naturally experience a certain amount of attrition in its employee ranks each year. Some people will leave for each of the following reasons EXCEPT
TOO MUCH JOB SECURITY
Alan frequently attends professional presentations and training seminars at his work location. At one of these presentations, it was announced that a new supervisory position in Alan's department was about to be created and that here would be a formal external search. Which recruiting method was used?
WORD OF MOUTH
Which of the following is NOT a critical dimension of procedural justice?
WORK AUTONOMY
If an organization wants to assess whether an applicant can actually perform a particular job, which selection technique would BEST provide this assessment?
WORK SIMULATION
Following a bankruptcy in 2003, Air Canada laid off thousands of employees-approximately 10 percent of its workforce. Which of the following is NOT one of the likely outcomes for Air Canada?
WORKERS WHO WERE NOT LAID OFF WILL BE SATISFIED AND HAPPY
Which of the following would be MOST appropriate as part of a realistic job preview for the job of restaurant waiter?
YOU WILL SPEND MUCH OF YOUR WORK DAY ON YOUR FEET
Refer to Scenario 6.1. What was the SECOND
reduction strategy that Bambino tried?