exam 2 lei3360
Which of the following is technically NOT a beer?
Pilsner
A craft brewery is defined as one that produces less than __________. a. 6 million barrels a year b. 8 million barrels a year c. 10 million barrels a year d. 12 million barrels a year
a. 6 million barrels a year
Among table games, which has become the most popular nationally? a. Blackjack b. Baccarat c. Craps d. Roulette
a. Blackjack
After the main meeting, the meeting planner would like attendees to attend smaller breakout sessions designed to provide more detailed instructions about the company's products, and participants will be taking extensive notes. What type of meeting room setup would you suggest? a. Classroom b. Theater style c. Board room d. Hollow square
a. Classroom
Which type of event would include annual meetings, sales meetings, workshops, training meetings, and an awards ceremony? a. Corporate event b. Association event c. Charity or fundraising event d. Social event
a. Corporate event
Six Flags has a licensing agreement with __________, which allows characters such as Superman and Bugs Bunny to wander through the park and interact with guests. a. DC Comics and Warner Bros. b. Marvel Comics and Disney c. DC Comics and Disney d. Marvel Comics and Warner Bros.
a. DC Comics and Warner Bros.
Which type of event is often themed to the celebration's purpose (for example, Mardi Gras, which celebrates the beginning of Lent)? a. Festival b. Fair c. Wedding d. Sports
a. Festival
Meeting planners and conventioneers have recognized the __________ Convention Center as the most desirable convention destination in the world. a. Hawai'i b. Las Vegas c. San Francisco d. New York City
a. Hawai'i
According to Event Solutions Black Book, which is the most popular event site used by meeting planners? a. Hotel/Resort b. Club c. Banquet hall d. Convention center
a. Hotel/Resort
The largest independent theme park in the United States is __________. a. Knott's Berry Farm b. Walt Disney World c. Kings Island d. Sea World
a. Knott's Berry Farm
The biggest public festival in the world is __________. a. Munich Oktoberfest b. Sundance Film Festival c. Carnival in Rio de Janeiro d. Mardi Gras in New Orleans
a. Munich Oktoberfest
Which of the following is NOT a venue found in leisure/recreation operations? a. Nightclubs b. National parks c. Zoos d. Rock concert
a. Nightclubs
Which of the following is not true of a special event? a. Occurs spontaneously b. Always arouses expectations c. Are planned d. Are usually motivated by a reason for celebration
a. Occurs spontaneously
The client has hired you as their special event coordinator. You are working with the corporate team to plan the budget, select the event site, and negotiate the entertainment contracts. What phase of the meeting planning process are you involved in? a. Planning b. Coordination c. Research d. Evaluation
a. Planning
Sodexho, a leading food and facilities management services company in North America, deals primarily in which areas of serving? a. Schools, restaurants, and hospitals b. Quick service restaurants only c. Airport terminal kiosks d. Independently owned commercial operations
a. Schools, restaurants, and hospitals
Why are chain restaurants eager to introduce fast food to children in schools? a. They want to build brand loyalty. b. Profits are generous. c. The meals are very nutritious and healthy. d. The chains have a young audience to introduce new menu items.
a. They want to build brand loyalty.
Fraternal clubs include __________. a. Veterans of Foreign Wars, Elks, and Shriners b. facilities for non-commissioned officers and enlisted officers c, tennis courts, running tracks, and restaurants d. university clubs
a. Veterans of Foreign Wars, Elks, and Shriners
A person that contracts out their services to (or work for) associations and corporations and plan meetings down to the last detail is __________. a. a meeting planner b. a convention specialist c. an event coordinator d. a sales manager
a. a meeting planner
Theme park employees that take care of the wildlife attractions are __________. a. biologists and zoologists b. scientists c. mechanics d. safety inspectors
a. biologists and zoologists
Fortified wines have had __________ added. a. brandy or wine alcohol b. sugar c. carbon dioxide d. color
a. brandy or wine alcohol
In addition to providing educational opportunities, SeaWorld Parks and Entertainment Corporation is also active with __________. a. conservation, research, and wildlife assistance worldwide b. building additional theme parks around the world with an animal focus c. promoting Internet videos about animal rights d. hosting a weekly show on cable television regarding endangered species
a. conservation, research, and wildlife assistance worldwide
A service organization within the visitor industry that offers a host of programs and services to meet clients' needs is known as a __________. a. destination management company b. convention and visitors' bureau c. convention and exposition center d. service contractor
a. destination management company
In an effort to increase cash sales and to manage profitability, managers of healthcare operations have become more resourceful by __________. a. developing concepts like medical malls with retail shops, bakeries, catering, and restaurants b. decreasing portion sizes of meals served to staff and patients in medical care facilities c. charging more for cafeteria food and eliminating staff discounts d. adding an extra charge to service users not affiliated with the medical facility
a. developing concepts like medical malls with retail shops, bakeries, catering, and restaurants
The golf course manager is responsible for all of the following except __________. a. food service at the greens and fairways b. maintaining the greens and fairways c. working with the greens committee and golf committee to ensure club goals are met d. any additional items specifically related to the golf course, equipment, and golf staff
a. food service at the greens and fairways
With country clubs, the type of membership that enables members to use all the facilities all the time is a(n) __________. a. full membership b. monthly membership c. social membership d. entitlement membership
a. full membership
Associations date back many centuries, and their roots can be found in the __________ of the Middle Ages. a. guilds b. restaurants c. king's court d. farm markets
a. guilds
Still wines are those that __________. a. have no carbonation b. have added carbon dioxide c. contain a high amount of tannins d. are aging in bottles
a. have no carbonation
Managed services include all of the following except __________. a. hotels, restaurants, coffee shops, and room service b. colleges, universities, and secondary and elementary schools c. airports and national parks d. military and healthcare facilities
a. hotels, restaurants, coffee shops, and room service
A key factor in Universal Studios' success is __________. a. its ability to adapt movies into thrill rides b. its location near Disney c. its tie-ins to restaurant promotions d. its affordability
a. its ability to adapt movies into thrill rides
Gin is considered one of the white spirits and is made with __________. a. juniper berries b. potato starch c. corn d. grapes
a. juniper berries
Self-operators are companies that __________. a. own and operate their foodservice operations b. operate foodservice for the client on a contractual basis c. contract their services only to commercial operations d. create new concepts for generating cash sales
a. own and operate their foodservice operations
Places where members gather for social, recreational, professional, or fraternal reasons are called __________. a. private clubs b. nightclubs c. meeting rooms d. conference centers
a. private clubs
The use of flow charts and graphs for scheduling, clearly defined work setup and breakdown, statements used to guide the decision-making process, and fulfilling commitments are examples of __________. a. project management b. budgeting management c. human resources management d. negotiation
a. project management
Clubs that are owned by corporations or individuals are __________. a. proprietary b. university c. military d. fraternal
a. proprietary
A popular trend in military foodservice that offers alternatives to its personnel is __________. a. quick service restaurants such as McDonald's and Burger King on military bases b. more vegetarian options for the MREs c. a wider selection of meal choices and menu items d. MREs that can be cooked in a variety of ways including grilled and broiled
a. quick service restaurants such as McDonald's and Burger King on military bases
A professional wedding planner assists with all of the following except __________. a. supervising the baking of the wedding cake b. providing ideas to the couple that they might not have considered c. planning and organizing the event so it goes off perfectly d. providing resources at the drop of a hat in case something goes awry
a. supervising the baking of the wedding cake
Airlines may choose to eliminate or cut back on in-flight foodservice in order to __________. a. support lower fares b. increase business for the airport restaurants c. decrease their carbon footprint d. provide better safety onboard
a. support lower fares
A key skill that an event planner who wants to work with charity or fundraising events must have is __________. a. the ability to plan the event based on a set and limited budget b. the ability to create extravagant and expensive themed events c. the ability to market the event online d. certification as an event planner
a. the ability to plan the event based on a set and limited budget
When joining a country club, a potential member may be required to pay __________, which may be refundable when the member resigns. a monthly fee a member fee an initiation fee a founder's fee
an initiation fee
Military foodservice budgets exceed $__________ billion per year. a. 3 b. 6 c. 8 d. 10
b. 6
Universal Studios' theme parks are located in all of the following countries except __________. a. Japan b. Brazil c. China d. Spain
b. Brazil
The incentive market continues to grow, and the most popular destination for incentive meetings is __________. a. the Caribbean b. Europe c. Florida d. Alaska
b. Europe
The annual meeting has ended, and you are at the post-convention meeting with members of the hotel staff, the host company, and your special events team. Together you are reviewing the successes and challenges of the event. Which stage of the event planning process are you involved in? a. Planning b. Evaluation c. Coordination d. Research
b. Evaluation
The two major themes of Epcot Center are __________. a. Tomorrowland and Neverneverland b. Future World and World Showcase c. Fantasyland and Adventureland d. Frontierland and Main Street, U.S.A.
b. Future World and World Showcase
Which theme park is the official home of the Peanuts© characters? a. Six Flags b. Knott's Berry Farm c. Disney d. Universal Studios
b. Knott's Berry Farm
In terms of gambling, which activity is the most popular in the country? a. Casino b. Lottery c. Racetrack d. Poker
b. Lottery
Casinos track patron play (gambling) through the use of what? a. Spotters b. Loyalty programs c. Dealers d. Pit bosses
b. Loyalty programs
A festival celebrating Fat Tuesday is __________. a. Carnival in Rio de Janeiro b. Mardi Gras c. State Fairs d. Oktoberfest
b. Mardi Gras
Which of the following events would not be considered a special event? a. Charity ball b. Monthly sales meetings c. Festival d. Wedding
b. Monthly sales meetings
The sales manager is meeting with the meeting planner for a large convention, and the meeting planner would like for the audience to be able to see the main stage but does not feel that note taking by participants will be a requirement. What type of meeting room setup would you suggest? a. Classroom b. Theater style c. Board room d. Banquet
b. Theater style
One of the oldest and greenest amusement parks in the world is __________. a. Sea World b. Tivoli Gardens c. Six Flags over Texas d. Disney World
b. Tivoli Gardens
The conference event order includes all of the following except __________. a. Details of the room setups b. Weather conditions for the event c. Details about each meeting (start time, meals, etc.) d. Cost of items for billing purposes
b. Weather conditions for the event
Nevada legalized nearly all forms of gambling in 1931 primarily as a means to __________. a. increase tourism to the state b. aid its economic recovery during the Great Depression c. raise money for improved education d. fund the building of highways in the state
b. aid its economic recovery during the Great Depression
The internal management structure of a club is governed by the __________. a. ways and means committee b. articles of incorporation and by-laws c. social committee d. grounds committee
b. articles of incorporation and by-laws
The best known sparkling wine is __________. a. chardonnay b. champagne c. cabernet sauvignon d. riunite
b. champagne
Legislation that governs the sale of alcoholic beverages is known as __________. a. liquor license conditions b. dram shop legislation c. federal liquor laws d. National Highway Traffic Safety Administration legislation
b. dram shop legislation
The International Festivals and Events Association provides festival management and training that can lead to certification as __________. a. a meeting planner b. festival and event executive c. club manager d. special events professional
b. festival and event executive
The Royal and Ancient Golf Club of St. Andrews, Scotland, founded in 1758 is recognized as the __________. a. first city club b. first golf club c. first business club d. first fraternal club
b. first golf club
In casino hotels, the __________ takes precedence over the __________. a. security division; food and beverage division b. gaming operation; hotel operation c. accounting department; marketing and sales department d. hotel operation; gaming operation
b. gaming operation; hotel operation
Wine is the fermented juice of freshly gathered ripe __________. a. grains b. grapes c. potatoes d. malt
b. grapes
The rationale behind the enactment of the National School Lunch Act of 1946 was __________. a. students could be trained like military recruits b. if students received good meals, they would make healthier recruits for the military c. farmers could avoid growing surplus foods d. fast-food opportunities at schools could increase
b. if students received good meals, they would make healthier recruits for the military
Cocktails are usually __________. a. served shaken, not stirred b. made by mixing two or more ingredients (at least one is alcohol) to create a pleasant tasting beverage c. served after dinner d. made with three or more spirits
b. made by mixing two or more ingredients (at least one is alcohol) to create a pleasant tasting beverage
In college campus foodservice, the daily rate refers to the amount of __________. a. food needed to prepare each day b. money required per day from each person/student to pay for foodservice c. student and faculty necessary to realize a profit each week, based on the number of weeks in a semester d. number of meal plans offered to students who live on campus
b. money required per day from each person/student to pay for foodservice
In a major convention city, convention delegates spend __________. a. about the same as vacation travelers b. more than twice as much as vacation travelers c. about half that of vacation travelers d. only on room and food
b. more than twice as much as vacation travelers
The process of reaching an agreement on the terms and conditions that will govern an event or relationship between a client and vendor is known as __________. a. delegation b. negotiation c. communication d. budgeting
b. negotiation
Red wine gets its color from __________. a. dye added during the fermentation process b. pigment in the grape skins c. the color of the juice d. the tannin in the oak casks used for aging
b. pigment in the grape skins
By providing training on the responsible service of alcoholic beverages to servers and bartenders a business owner can __________. a. reduce bar profits due to fewer drinks being served b. potentially lower liability insurance rates c. increase sales by lowering alcohol consumption d. limit wine sales to half a bottle only
b. potentially lower liability insurance rates
Founded in 1957, Dallas-based ClubCorp is the world leader in delivering __________. a. high-quality meals in fraternal clubs b. premier golf, private club, and resort experiences c. city club golf memberships d. athletic club meal plans
b. premier golf, private club, and resort experiences
The primary function of a trade association is to __________. a. further a particular profession b. promote the industry through PR activities c. further develop their faith d. provide continuing education opportunities to its members
b. promote the industry through PR activities
The purpose of the Indian Gaming Regulatory Act of 1988 was to __________. a. allow private businesses to open casinos on Indian Lands b. promote tribal economic development c. promote harmony among the diverse Native Indian community d. None of the other answers are correct.
b. promote tribal economic development
The challenge of healthcare managed services is to __________. a. control costs due to lower Medicare payments b. provide many special meal requirements to patients with specific dietary needs c. generate creative advertising to bring more guests into the cafeteria d. insure that trays are picked up from the rooms in a timely manner
b. provide many special meal requirements to patients with specific dietary needs
The two most important qualities to consider when choosing an appropriate wine to pair with a dish are __________. a. price and country of origin b. richness and lightness c. color and flavor d. richness and price
b. richness and lightness
The oldest social club in America is thought to be __________. a. the Lawyers Club in New York City b. the Fish House in Philadelphia c. St. Andrew's Golf Club d. the Friars Club
b. the Fish House in Philadelphia
An example of a professional club would be __________. a. the Pebble Beach Golf Club b. the National Press Club c. the U.S. Open Tennis Club d. the Moose Lodge
b. the National Press Club
Managed foodservice differs from commercial foodservices in that with managed foodservice __________. a. guests have many other food options available to them b. the main challenge is to please both the guest and the client c. food is produced for guests one order at a time d. the volume of business fluctuates greatly and therefore is more difficult to predict
b. the main challenge is to please both the guest and the client
The making of a good wine is dependent on all of the following except __________. a. quality of the grape variety b. the shape of the fermentation vessel c. type of soil d. method of wine making
b. the shape of the fermentation vessel
All of the following are challenges presented by changing technology as it relates to the special events field except __________. a. the need to continually master new software programs and applications b. the static nature of technology c. the ease of facilitating events provided by technology d. the ability to manage much of the coordination of an event from a smartphone
b. the static nature of technology
The core product of any __________ remains parades, stage shows, atmosphere events, character meet-and-greets, bands, and rides. a. fair b. theme park c. festival d. attraction
b. theme park
A FAM trip is designed __________. a. to provide a relaxing time for a meeting planner after a trade show has concluded b. to familiarize a meeting planner with the site prior to booking an event c. to reward meeting planners for their business d. for spouses attending a conference who have free time during meetings
b. to familiarize a meeting planner with the site prior to booking an event
An event that brings together sellers of products and services, where they can show their wares to a group of attendees, is known as a __________. a. convention b. trade show or exposition c. symposium d. clinic
b. trade show or exposition
Advantages to a career in leisure and recreation could include all of the following except __________. a. the opportunity to see professional and amateur sporting events or concerts on a regular basis b. working with very large crowds over a short period of time c. enjoying the great outdoors d. having a set work schedule
b. working with very large crowds over a short period of time
A small group led by a facilitator or trainer that generally includes exercises to enhance skills or develop knowledge of a specific topic is known as a __________. a. clinic b. workshop c. forum d. seminar
b. workshop
Coffee sales annually exceed __________. a. $2.5 billion b. $3 billion c. $4 billion d. $8 billion
c. $4 billion
The cost for the average in-flight meal is approximately __________. a. $8.00 to $10.00 b. $2.00 to $4.00 c. $6.00 to $7.00 d. $1.00 to $2.00
c. $6.00 to $7.00
If foodservice expenses for one semester of 101 days amount to $695,000 for an operation with 1100 students eating, the daily rate would be __________. a. $7.65 b. $5.52 c. $6.26 d. $8.97
c. $6.26
The event market is made up of approximately what percent of corporate events? a. 50 b. 75 c. 80 d. 95
c. 80
Las Vegas and which other city are the most popular gaming entertainment resort cities in the United States? a. Miami b. San Diego c. Atlantic City d. New Orleans
c. Atlantic City
A client wishes to hold a meeting where there will be a small number of people, all of whom will be taking notes and will need to be seated at a block rectangular table. What type of meeting room setup would you suggest? a. Classroom b. Theater style c. Boardroom d. Banquet
c. Boardroom
Meeting Planners International provides professional development certification in two areas. Those who successfully meet the requirements for __________ may earn up to $10,000 per year more than their non-certified counterparts. a. CMM b. CFBE c. CMP d. CSEP
c. CMP
Which of the following positions would be the least likely member of a destination management company? a. Audio-visual specialist b. Account manager c. Chef d. Operations manager
c. Chef
Offering free goods and services to casino patrons in return for their business known as? a. Guest satisfaction b. Gratis c. Comps d. On-the-house
c. Comps
A club house, golf course, banquet facilities, swimming pool, bars, and restaurants are characteristic of which type of club? a. City club b. Fraternal club c. Country club d. Professional club
c. Country club
The person who conducts the table games at a casino is known as what? a. Casino manager b. Floor boss c. Croupier d. Gaming supervisor
c. Croupier
Many of the most well-known parks in the United States are located in __________. a. California b. Texas c. Florida d. Pennsylvania
c. Florida
What is the primary responsibility of the convention and visitors' bureau? a. Develop an infrastructure for the city b. Increase government involvement in the hospitality industry c. Generate and increase revenue in the city d. Plan meetings for visiting groups
c. Generate and increase revenue in the city
Which company originally opened its theme park for employees to relax and have fun when they were not on the job? a. Disney b. Busch Gardens c. Hershey's d. Six Flags
c. Hershey's
Today's field troops receive their food portions in plastic and foil pouches that are known as __________. a. MTO (meals to go) b. OTR (on the run) c. MRE (meals ready to eat) d. K-rations
c. MRE (meals ready to eat)
Theme park safety is very important, and all safety inspectors must be certified through the __________. a. National Association of Theme Park Professionals b. National Institute for Standards and Technology c. National Association of Amusement Ride Safety Officials d. International Association of Amusement Parks and Attractions
c. National Association of Amusement Ride Safety Officials
In the hospitality industry, the two largest expositions are the American Hotel & Lodging Association conference and the __________ annual exposition. a. International Hotel/Motel & Restaurant Show b. Food Safety Executives c. National Restaurant Association d. Hospitality Design Expo
c. National Restaurant Association
Dollywood is a regional theme park that opened in 1961 and is located in __________. a. Lynchburg, Tennessee b. Orange County, Florida c. Pigeon Forge, Tennessee d. Loretto, Kentucky
c. Pigeon Forge, Tennessee
You have been approached by a client to provide a proposal for their annual corporate recognition event. In order to prepare your proposal you will need information about the following: event location, event focus, and event outcomes. What phase of the meeting planning process would you be involved in? a. Design b. Planning c. Research d. Evaluation
c. Research
Which of the following would not be considered a mega-event? a. The Olympics b. The Super Bowl c. The Christmas parade d. The World Cup
c. The Christmas parade
The largest movie studio and theme park is __________. a. Disney's MGM b. Universal Studios Orlando c. Universal Studios Hollywood d. Hulu Studios
c. Universal Studios Hollywood
Which of the following is NOT a Disney theme park? a. Animal Kingdom b. Magic Kingdom c. Wild Kingdom d. Epcot
c. Wild Kingdom
With regard to country clubs, the type of membership that allows members to use all of the facilities except the golf course is __________. a. a full membership b. a monthly membership c. a social membership d. an annual membership
c. a social membership
One purpose of the Club Manager's Association of America is to __________. a. develop golf courses and clubs in north America b. provide guidance to potential members c. advance club management through professional development d. develop clubs in city locations in the United States
c. advance club management through professional development
A new feature being offered in some athletic clubs is __________. a. a rooftop tennis court b. a juice bar c. an executive workout d. racketball courts
c. an executive workout
Airlines regard in-flight foodservice as __________. a. a major profit center for their business b. a way to promote business in the airport restaurants c. an expense that needs to be controlled d. a way to test new menu items and co-brand with partner restaurants
c. an expense that needs to be controlled
The type of club that is predominantly business oriented is a __________. a. professional club b. social club c. city club d. military club
c. city club
The club member or official who is the leader in policy making is the __________. a. chief financial officer b. director of food and beverage c. club president d. club secretary
c. club president
Wines are often first classified by __________. a. varietal b. growing region c. color d. aroma
c. color
By law, champagne may only __________. a. come from a vineyard that makes sparkling wine b. be prepared using the Charmont method c. come from the Champagne region of France d. come from the Armagnac region of France
c. come from the Champagne region of France
Sodexho's mission is to __________. a. provide job opportunities for graduates of hospitality management programs b. become the dominant leader in the managed services segment c. create and offer services that contribute to a more pleasant way of life for people wherever and whenever they come together d. become the market leader in food and beverage services for colleges and universities
c. create and offer services that contribute to a more pleasant way of life for people wherever and whenever they come together
The theme of the Sea World parks is based on __________. a. thrill rides and safari experiences b. water rides c. creatures of the sea d. inspiring self-confidence in children
c. creatures of the sea
You train your employees and give them the necessary information to do their job. This is called __________. a. departmental meetings b. instructional exercises c. empowerment d. job description standards
c. empowerment
Schools that participate in the National School Lunch Program are able to take advantage of __________. a. a direct line of contact and reduced cost with fast-food restaurants b. a higher quality of food product, similar to that served in restaurants c. federal funding in the amount of approximately $2.76 per meal, per student d. higher profits for each school and more nutritious food for students
c. federal funding in the amount of approximately $2.76 per meal, per student
Event tourism is a relatively new term defined as the systematic planning, development, and marketing of __________. a. parades b. circuses c. festivals d. new theme parks
c. festivals
Aromatic wines are fortified and flavored with __________. a. madeira and marsala b. port, sherry, or food coloring c. herbs, flowers, bark, and roots d. natural and organic vegetable extracts
c. herbs, flowers, bark, and roots
The best California wines are produced __________. a. in the great central valley region b. in the Southern California region c. in the North and Central coastal region d. in the desert
c. in the North and Central coastal region
All of the following are basic sustainable golf course practices except __________. a. reducing energy use, especially during peak times b. recycling c. installing high-wattage lighting on the driving range d. holding departments accountable for energy usage
c. installing high-wattage lighting on the driving range
The two most important social skills a meeting planner can have are communication and __________. a. being able to multitask b. being able to connect via web tools c. listening d. delegating
c. listening
When choosing a location for an association meeting, all of the following are important considerations except __________. a. availability of hotel facilities b. distance attendees must travel c. local language spoken d. food and beverage
c. local language spoken
Event planners are responsible for __________. a. transportation for all event attendees b. knowing how to work every position for the function c. planning the event from start to finish d. making restaurant suggestions for their boss
c. planning the event from start to finish
The treasurer of the club is responsible for __________. a. leading meetings and creating agendas for the meetings b. setting menu prices for catering and banquet menus c. providing advice on financial matters and preparing budgets and control systems d. recording minutes of meetings and taking care of club-related correspondence
c. providing advice on financial matters and preparing budgets and control systems
A lecture and a dialog that allows participants to share experiences in a particular field is a __________. a. clinic b. workshop c. seminar d. symposium
c. seminar
The leisure and recreation segment of managed services includes __________. a. business and industry b. secondary schools and colleges c. stadiums, arenas, and parks d. chain and fast-food contract services
c. stadiums, arenas, and parks
A key element in planning for theme park management is __________. a. analyzing labor costs b. using a "fast pass" at a Disney park c. staffing d. deciding on a new ride
c. staffing
All of the following are key elements of an enforceable contract except __________. a. the offer b. consideration c. the RFP d. the acceptance
c. the RFP
The main difference between club management and hotel management is __________. a. the salary and wages are greater in hotels b. the working conditions are better in a club atmosphere c. the emotional attachment of the club guests is much stronger than that of hotel guests, and club guests feel as if they are part owners d. club guests pay dues and can demand special treatment
c. the emotional attachment of the club guests is much stronger than that of hotel guests, and club guests feel as if they are part owners
The main focus of hospital foodservice is __________. a. speed of service b. uniform standards c. tray line d. compliance with USDA nutritional regulations
c. tray line
Proof is __________. a. age of the product b. the type of grape, grain, or fruit used in a spirit c. twice the percentage of alcohol by volume in the beverage d. what a guest must provide in order to establish that they are of legal drinking age
c. twice the percentage of alcohol by volume in the beverage
Whiskey refers to a spirit that __________. a. is distilled between 40% and 50% alcohol by volume (abv) b. contains no grains or hops c. was first distilled in Scotland and Ireland centuries ago d. is only made in Kentucky or Tennessee
c. was first distilled in Scotland and Ireland centuries ago
Walt Disney World, in Florida, is composed of how many major theme parks? a. 6 b. 2 c. 5 d. 4
d. 4
Gaming entertainment is depending less on casino revenue and more on which of the following? a. Rooms b. Food and beverage c. Retail and entertainment d. All of these answers are correct.
d. All of these answers are correct.
There are three elements involved to be considered as gambling. Which one of the following is considered? a. Placing a wager or bet b. An unknown outcome c. A payoff d. All of these answers are correct.
d. All of these answers are correct.
The Magic Kingdom has seven lands for guests to explore. Which of the following is not one of those seven lands? a. Main Street, U.S.A. b. Frontierland c. Adventureland d. Animal Kingdom
d. Animal Kingdom
Coffee originated from __________. a. Brazil b. Europe c. Central America d. Ethiopia and Mocha
d. Ethiopia and Mocha
Which of the following is not true of a casino hotel? a. VP of gaming operations and VP of hotel operations both report to President of the hotel b. Hotel operations are subordinate to gaming operations c. In many big properties, VP of hotel runs rooms, F&B, and amenities only d. Food and beverage is not very important
d. Food and beverage is not very important
A theme park designed to focus on Florida's animals in their native habitat is __________. a. Wet 'n Wild b. Sea World c. Discovery Cove d. Gatorland
d. Gatorland
What is the total amount wagered in gambling called? a. Wager b. Win c. Bet d. Handle
d. Handle
Which two States still outlaw all forms of gaming? a. Colorado & Hawaii b. Hawaii & Arizona c. Utah & New Mexico d. Hawaii & Utah
d. Hawaii & Utah
While the gaming entertainment industry is a global industry, there are five types of legal gambling in the United States. Which one is not part of this? a. Commercial casinos b. Lotteries c. Native American gaming d. Inter-state gaming
d. Inter-state gaming
The largest airline catering company is __________. a. Aramark b. Sodexho c. Southwest Chefs d. LSG Sky Chefs
d. LSG Sky Chefs
Las Vegas is the gambling capital of the world. Casino owners have invested and continue to develop casinos hotels in a destination in Southeast Asia. In fact, this destination has superseded Vegas in terms of gambling revenues. What is the name of this destination? a. Hong Kong b. Singapore c. Seoul d. Macau
d. Macau
Gaming legislation usually does not dictate which of the following casino features? a. Size of the casino b. Marketing activities c. Types of games d. Number of employees
d. Number of employees
SMERF events fall under which category of special events? a. Charity and fundraising b. Association c. Corporate d. Social
d. Social
Which of the following is NOT one of the primary responsibilities of the CVB? a. To enhance the image of tourism in the local city/area b. To market the local area and encourage people to stay longer c. To encourage tourists to partake in the historic, recreational, and other opportunities the city offers d. To provide meeting planning services for all association meetings held in the city
d. To provide meeting planning services for all association meetings held in the city
Which region of the country has the largest percentage of casino visitors? a. Southern region b. Eastern region c. Mid-western region d. Western region
d. Western region
Aromatic wines are known as __________ and are generally consumed before meals as a digestive stimulant. a. sparkling wines b. fortified wines c. palette cleansers d. apertifs
d. apertifs
SMERF groups __________. a. are able to hold meetings only during peak times b. must hold annual meetings to maintain their membership status c. are run by salaried professionals d. are generally price conscious since the individuals must pay their own way
d. are generally price conscious since the individuals must pay their own way
Some of the driving forces and trends with college campus foodservice are __________. a. students pay one fee for all meals each day, whether they eat them or not b. McDonald's and Burger King branded Visa bank cards c. programs similar to the National School Lunch program d. branded concepts, privatization, campus cards, and computer use
d. branded concepts, privatization, campus cards, and computer use
By improving its image and creating interesting menus, one of the most dynamic segments of the managed services industry is __________. a. healthcare b.campus and college foodservice c. military d. business and industry
d. business and industry
Betting against the "house" is __________ gambling. a. resort b. mixed c. social d. commercial
d. commercial
A large meeting that includes some type of exposition or trade show would be a(n) __________. a. symposium b. exposition c. clinic d. convention
d. convention
Large facilities where meetings and expositions are held, usually in city centers, are known as __________. a. conference centers b. convention and visitors' bureaus c. destination centers d. convention centers
d. convention centers
A service contractor is hired by the __________. a. convention and visitors' bureau b. sales manager c. meeting planner d. exposition show manager
d. exposition show manager
Feeding military personnel includes __________. a. off-premise catering to meet non-military needs b. feeding ground troops only c. full-service upscale foodservice wherever the military exists d. feeding troops, officers in clubs, dining halls, and military hospitals
d. feeding troops, officers in clubs, dining halls, and military hospitals
In the United States, premium wines are named after the __________. a. vineyard b. estate owner c. viticultural area where grown d. grape variety
d. grape variety
The casino sets the odds on casino games to ensure a profit over a period of time. This is known as __________. a. yield b. proceeds c. benefit d. house edge
d. house edge
Cognac is regarded as the best brandy in the world and is made __________. a. from grapes that have been allowed to ripen on the vine until they are dried like raisins b. using the méthode champenoise c. from wines that are considered vintage and grown in specific areas of California d. in the Cognac region of France where the climate is humid and the soil is chalky
d. in the Cognac region of France where the climate is humid and the soil is chalky
The number one skill that a successful event manager must possess is __________. a. networking b. patience c. communication d. leadership
d. leadership
The core competencies of the general manager of a club include all of the following except __________. a. proficient in club operations and management b. mastering the skills of asset management c. preserving and fostering the culture of the club d. maintaining membership in the local chamber of commerce
d. maintaining membership in the local chamber of commerce
Securing sponsorship for an event is helpful because sponsors provide __________. a. free tickets for future events b. discount parking passes c. extra employees to work the event d. money or in-kind contributions in exchange for recognition
d. money or in-kind contributions in exchange for recognition
Crucial to the successful operation of a campus cafeteria is __________. a. building brand loyalty b. profitability c. vegetarian options d. offering a menu with a good price/value
d. offering a menu with a good price/value
Typical fortified wines include __________. a. chardonnay and chablis b. cabernet sauvignon and zinfandel c. riesling and chianti d. port, sherry, and madeira
d. port, sherry, and madeira
Clubs that operate on a for-profit basis are known as __________. a. profit clubs b. non-commercial clubs c. fraternal clubs d. proprietary clubs
d. proprietary clubs
The primary functions of the convention and visitors' bureau include all of the following except __________. a. encourage groups to hold meetings in the city or area it represents b. assist those groups with meeting preparations and during the event c. encourage tourists to visit the historic, recreational, and cultural opportunities of the area d. provide direct meeting planning services for organizations visiting the city or area
d. provide direct meeting planning services for organizations visiting the city or area
Budgeting is easier with on-campus college foodservice because __________. a. all the food is very inexpensive b. students do not expect great food, so costs can be lowered to accommodate that trend c. there are few venues that provide foodservice on the college campus d. students have prepaid for their meals, and numbers are easier to forecast
d. students have prepaid for their meals, and numbers are easier to forecast
A good rule of thumb when pairing wine and food is that __________. a. red wine pairs well with lightly flavored foods b. white wine should only be consumed with red meats that have been grilled to order c. champagne is only consumed after a meal, with chocolate for dessert d. the heavier the food, the heavier and more robust the wine should be
d. the heavier the food, the heavier and more robust the wine should be
Beer is made up mostly of: a. malt b. hops c. barley d. water
d. water
The International Festivals and Events Association provides festival management and training that can lead to certification as
festival and event executive
Typical fortified wines include
port, sherry, and madeira
The secretary of the club is responsible for leading meetings and creating agendas for the meetings setting menu prices for catering and banquet menus providing advice on financial matters and preparing budgets and control systems recording minutes of meetings and taking care of club-related correspondence
recording minutes of meetings and taking care of club-related correspondence
The most important wine-making grape variety is __________. vitis vinifera vitis gerulaitis botrytis cinerea clostridium botulinum
vitis vinifera
