Exam 2 ( Quiz 5,6,7)

Which management skill would enable a manager to effectively identify a problem or​ opportunity, evaluate alternative courses of​ action, and select the most appropriate​ one?

A. ​Decision-making skills

What is the relationship between organizational structure and organization​ charts?

An organization chart clarifies organizational structure.

Due to a slump in the​ economy, a manufacturer of microwave​ ovens, gas and electric​ ranges, and outdoor grills has seen sales steadily decline. During the planning​ phase, which major operational category should be addressed​ first?

Capacity

In​ Stan's role as marketing​ manager, he is constantly considering new ways to promote his​ company's image and products. Which management skills is Stan using MOST for this​ purpose?

Conceptual skills

Which of the following tries to identify how the company will respond to unexpected​ change?

Contingency planning

Which of the management functions can serve as a basis for establishing financial rewards for​ employees?

Controlling

Which of the following has become increasingly important for companies because of the increase of violent acts in the​ workplace?

Crisis management

Which of the following would be an example of an informal​ group?

Employees at Hawkeye Products get together during the lunch break each Friday for a book club.

Top managers in an organization would likely be involved in which of the following​ functions?

Establishment of general policies and formulation of strategies

In his role with the​ company, Jason is often required to entertain diplomats and to attend ceremonies. Jason serves what management role in his​ company?

Figurehead

​Jessica, the director of the local humane​ shelter, gives the keynote speech at a national conference on animal welfare. Which managerial role does this BEST​ describe?

Figurehead

Dielectric Communications builds antennas for TV stations. These antennae are often as large as several football fields laid​ back-to-back. Which type of layout would this company likely​ use?

Fixed position

DetroitLocal is a small jewelry making business. One of the goals of DetroitLocal is to teach skills to women in the local​ community, helping them to achieve independence. Most pieces are designed and made using local​ graffiti, by the woman creating the​ piece, allowing her to gain confidence and expression as a designer. The line is now carried in several small boutiques in the​ area, in addition to some larger chain stores.​ Galleries, boutiques, and chain stores often order less than 10 pieces at a​ time, and occasionally order a custom piece at the request of a customer. This small enterprise uses a production model that achieves the​ firm's larger business strategy in the most efficient way possible. What strategy for attracting customers is being used by​ DetroitLocal?

Flexibility

Magnetic​ Microprocessors, Inc. uses raw materials and the skill and effort of its​ employees, to produce goods and services for its customers. What is Magnetic Microprocessors​ creating?

Form utility

In a​ custom-product layout, people are grouped according to which of the​ following?

Function

​Mary's department has had a great deal of turnover in the last few​ months, and her employees seem to be unhappy in their work. Mary needs to develop which of her management​ skills?

Human relations skills

Contingency plans accomplish which of the​ following?

Identify an​ organization's strategies for responding to change

Sizeable​ Solutions, Inc has become so large that management fears it will lose its ability to develop unique products. They have created a team that is encouraged to pursue products and markets that the many company policies and procedures have made impossible until now. Sizeable​ Solutions, Inc. is encouraging which of the​ following?

Intrapreneuring

Which of the following planning tools affects the costs of​ production, ease of​ transportation, and access to skilled​ workers?

Location planning

At a discount grocery​ store, customers may not find the best selection of​ goods, and the store may not always have adequate stock of items or have the most attractive​ displays, but its prices are the best in town. Based on this​ description, which business strategy does the company use for attracting​ customers?

Low price

At the Disney Store Personalization​ Shop, you choose the item you wish to​ buy, such as a​ t-shirt or tote​ bag, then personalize it with a Disney​ character, color, and name so that your product is truly​ one-of-a-kind. This BEST describes which production​ process?

Make-to-order operations

In her role as Director of Human​ Resources, Leslie reports to both the Vice President of Human Resources and the Vice President of the business unit that she supports. Which of the following form of organizational structure does​ Leslie's company​ follow?

Matrix

Sal Khan is the founder of Khan​ Academy, an international adaptive learning system that provides free education to anyone with Web access. If Sal Khan were to attach a label to the role of​ management, what would that label​ be?

Mentors

Ted is the production​ supervisor, and he is being challenged to have his group increase their output by​ 10% each month. This is an example of which of the​ following?

Operational plans

What is the special ability that a company does well to outperform the​ competition?

Operations capability

Which type of manager is responsible for​ production, inventory, and quality​ control?

Operations manager

Which of the following defines the way a company specifies the jobs that need to be done within the organization and the way those jobs relate to one​ another?

Organizational structure

Morgan is developing charts that show how the different jobs in her company relate to one another. Which function of management is Morgan​ addressing?

Organizing

Which of the following scheduling tools is a graphical illustration of a​ project's schedule, showing the sequence of tasks to be performed in completing the​ project?

PERT chart

​Golfer's Paradise is the ultimate​ one-stop shop for golfers. The store has everything a person wants or needs to play golf dash such as golf​ clubs, shoes,​ bags, balls, and apparel dash under one roof. Which form of utility does this​ represent?

Place

Management of Superior Sales is developing their strategy for achieving the​ company's goals. Which managerial function is Superior Sales​ addressing?

Planning

You can go online now and order a MINI Cooper customized to your particular specifications based on a menu of options. It is then assembled and shipped to you from Europe. If you were part of the MINI layout planning​ team, which is the MOST LIKELY layout​ alternative?

Process

Your consulting client produces one​ product, the French​ calisson, a cookie made from a paste of ground​ almonds, candied​ melon, and orange peel on a thin layer of​ wafer, all covered with bright icing. The ten employees float as needed among a mixing​ department, a baking and icing​ department, and a packing and shipping department. The company has hired you to help formalize the organizational structure. Which would be the MOST LOGICAL way to departmentalize this​ company?

Process departmentalization

Which intrapreneurial role may have only limited technical understanding of the​ innovation, but is helpful in promoting the idea throughout the organization and gaining​ support?

Product champion

What is another term for​ operations?

Production

Julie is deciding how to best use the limited amount of chemicals currently available to get the most production for the short term. In which management role is Julie​ serving?

Resource allocator

The layout of a PERT chart uses arrows to show which of the​ following?

Sequence of activities

Julian works in the service sector as a manager for a local steakhouse.​ Julian's primary concern should be for which element of​ operations?

The human element

As you establish your new​ business, you want to​ capture, in a few​ short, clear​ sentences, the essence of your​ business's goals and the philosophies to provide​ high-level guidance to your entire organization. Your BEST choice would be to craft​ ____________.

a mission statement

As an​ entry-level employee in a large financial services​ firm, you notice that some of the other new employees are arriving to work late and leaving early. The BEST course of action would be to​ _____________.

discuss the issue with your​ first-line manager

A company that produces only textbooks is involved in​ ________.

goods operations

An assembly line is an example of​ _______.

goods operations

A movie theatre is considered a​ ________ operation.

high-contact

​Karl, Lucas, and Stephanie always go out for happy hour after work. They are members of​ a(n) ________.

informal group

The management function that encompasses development of an​ organization's goals along with a strategy and tactics for achieving those goals is​ _______.

planning

In successful​ companies, operations must be designed to support the​ company's ________.

business strategy

Johanna is responsible for ensuring that she has adequate nursing coverage on all shifts in a large rehabilitation and healthcare center. This task would require that Johanna complete a​ _______.

staffing schedule

Fred often works​ side-by-side with the employees he​ supervises, in addition to creating reports and providing analysis for his manager. Which level of management is​ Fred's position?

​First-line management

Julia owns a shop that makes wedding dresses for​ brides-to-be. Julia knows that each bride has a specific style and needs the dress to be exactly what she​ imagines, so Julia designs and produces every wedding gown individually. Which of the following BEST describes​ Julia's operations​ process?

​Make-to-order

Contingency planning seeks to identify the important aspects of a business or its market that​ ________.

might change

As a consultant for the federal government tasked with coming up with education and business incentives to decrease​ unemployment, the BEST place to focus your efforts would be the​ ____________ sector.

service

In the United​ States, _______ generate more of the​ private-sector national income than any other sector.

services

The informal communication network within an organization is known as​ _______.

the grapevine

​Magnum, Inc. has put together a​ "game plan" outlining which products need to be​ produced, and​ when, over the next several months. What has Magnum​ developed?

A master schedule

New construction requires the coordination of timing among numerous activities. Which type of schedule is BEST suited for this​ activity?

A project schedule

Program Evaluation and Review Technique​ (PERT) is often used for which of the​ following?

A project schedule

Mayte has recently opened a​ small, highly specialized​ bakery, offering​ high-end desserts for​ small, private parties. Every item is made fresh the day of the event. She accepts commissions on a referral basis only. Mayte knows she must keep her business small to maintain exclusivity and high levels of customer satisfaction. Which of the following is the key reason why items must be made the day of the​ event?

Unstorability

Melissa works in the computer support industry. She is one of only 3 regular​ employees, so the company often hires temporary workers or outsources projects when the workload increases. Melissa is often seeking consultants with particular IT​ skills, and sometimes rents offices for the temporary employees and consultants to work in. Which form of organizational structure does this​ describe?

Virtual

Mallow Counseling provides counseling for adolescents and deals specifically with anxiety issues and eating disorders. This is an example of​ _______.

a service operation

On an average​ day, Elena's Ice Cream Delights can produce products​ for, and serve 300 customers. This is known as the​ store's ________.

capacity

Solid lines on an organizational chart denote​ _______________.

chain of command

In April​ 2017, passengers on United Express flight 3411 recorded security officials dragging a paying passenger from his seat. The video accounts went viral and the resulting global public relations disaster caused United Airlines stock to lose​ $1 billion in value. This loss in value may have been more limited if the company had done a better job at​ ____________.

crisis management

​Randy's Carpet Company has been in the local community for more than 20 years. One of the things that makes​ Randy's so successful is the clear and consistent use of the science of management principles. Randy also recognizes that the art of management is equally as important in the service​ industry, and feels that the art of management is what keeps customers satisfied. How can Randy practice the art of management when at a customer site installing​ carpet?

A. Making decisions based on​ intuition, experience,​ instinct, and personal insights

As CEO of a major manufacturing​ company, you are tasked with designing a tactical plan with your operations manager. Your​ mission, and therefore your strategic​ plan, are based on providing high quality merchandise to boutique resellers. Which of the following strategies would be the BEST focus for the tactical​ plan?

A. Making sure operations personnel are experts on continuous improvement of​ product, work​ methods, and materials

The chief operating officer​ (COO) of a firm would be categorized as a​ _______ manager in the organization.

B. top

Which of the following terms refers to the reporting relationships within the​ company; i.e., who reports to​ whom?

Chain of command

_______ planning identifies alternative courses of action that an organization can utilize if its original plans do not achieve intended objectives.

Contingency

What is an important factor that differentiates services from physical​ goods?

Customers are often satisfied through the intangible value they receive with a service.

Don is leading a new venture for his company. He is being asked to determine in advance what to do if the anticipated goals are not reached in the first year. He must determine now at what point the company will wait and see what​ happens, invest more in​ marketing, or abandon the venture altogether. Don is developing which of the​ following?

D. Contingency plan

As you look to be promoted in your​ firm, you find that although you enjoy monitoring developments in your industry and sending out informational memos about new​ initiatives, you are uncomfortable negotiating agreements and resolving internal and external conflicts. In deciding upon a professional development​ plan, which category of management roles should you focus​ on?

Decisional

Tower Accounting has just moved their offices from the city center to the suburbs. The manager has noticed a sharp increase in the amount of information that is being spread among​ employees, and not all of the information is true. For​ example, there was much speculation among employees about the potential for​ lay-offs, when in​ fact, the firm was preparing to hire even more employees. The firm is also considering improving the benefits package offered to employees as well as other human resource policy changes. How can the human resource manager use the grapevine to his advantage before presenting these policy and benefit​ changes?

Determine who the key people in the grapevine are and use them to sound out employee reactions to the new ideas.

Companies such as​ 3M, that emphasize new product development in a constantly changing line of​ products, often use which strategy for attracting customers in their​ industries?

Flexibility

As part of the operations planning​ team, your boss has asked you to help find ways to reduce waste and inefficiency in the manufacturing​ process, so you observe the production floor​ carefully, identifying each step in the process and the specific methods for performing it. Which would be the BEST choice to communicate your​ findings?

Flowchart

A small real estate development firm has a sales manager with three​ employees, a​ two-person finance department that manages financial​ transactions, and five project​ managers, including the owner of the​ company, who hire subcontractors and oversee the actual building of the homes. What is the MOST LIKELY form of organizational​ structure?

Functional

As a project manager responsible for bringing a​ time-sensitive new product to​ market, your BEST choice for staying on track would be a​ _______.

Gantt chart

Which form of departmentalization divides organizations according to the areas of the country they​ serve?

Geographic

​BassBoats, Inc. has grown from a​ small, innovative manufacturer to a​ multi-million-dollar firm in the last 20​ years, but suffered a steady decline in sales over the past five years due to increased competition in the bass boat industry.​ Now, as the economy​ recovers, sales remain stagnant. Which critical organizational concept would you recommend that the leadership of the company focus​ on?

Intrapreneuring

What does an organizational structure​ reflect?

Jobs to be performed in the organization and the relationships among them

Decentralizing decision making is part of which managerial​ function?

Leading

Leading Technologies knows how important it is to provide superior quality and continuously improve its product. Company management believes the best way to do this is to upgrade the​ talent, skills, and knowledge of its employees. Leading Technologies employs which form of organizational​ structure?

Learning

Which type of manager implements the strategy for reaching corporate​ goals?

Middle management

​___________ is a major factor in determining the BEST structure for an organization.

Mission

Your small soap manufacturing company with ten employees just produced a video that has gone​ viral, boosting orders by 1000 percent. Your current manufacturing process​ can't handle the volume. Which of the following possible management positions would be BEST to add immediately to your​ organization?

Operations manager

As a new member of the management team of a growing​ business, your​ boss, the CEO of the​ company, has asked you to help her clarify the current organizational structure. Which of the following tools would BEST suit this​ task?

Organization chart

Which of the following are the four basic functions of​ management?

Planning, organizing,​ leading, and controlling

A manufacturing company prides itself on the fact that all assembly is to​ specification, that its products have the highest reliability in the​ industry, and that its products are​ defect- and​ blemish-free when they leave the manufacturing floor. Based on this​ description, which business strategy does the company use for attracting​ customers?

Quality

An organizational analysis is a critical part of which of the​ following?

SWOT analysis

The leadership of an engineering firm is considering expanding its scope by developing a specialization in sink hole repairs. They have carefully considered the environmental opportunities and the skills of current engineers. They have also identified areas where they will need to provide additional training to the current workforce and studied other firms working in this area. What type of strategy formulation is the firm working​ on?

SWOT analysis

​_______ plans are typically established by a​ firm's top management team and reflect​ long-term goals or initiatives of the organization in terms of resource allocation and company priorities.

Strategic

Pete heard from his coworker that the company might have to eliminate some jobs. Pete shared that information with his buddies in another department. Pete is participating in which of the​ following?

The grapevine

Companies such as UPS and FedEx that deliver packages to households and businesses often follow​ a(n) ________ strategy.

dependability

To monitor a​ firm's performance toward goal​ achievement, a manager should first​ __________.

establish performance standards

Employees at Hoosier Products are organized into departments according to their specialized skills and the tasks that they​ perform, such as​ production, marketing, human​ resources, IT, and accounting. This approach BEST describes a​ _______ structure.

functional

In an organization that uses​ _______ departmentalization, groups of employees are segregated based upon the tasks or activities they perform.

functional

​"Decrease the time it takes to move product from the production line to the shipping​ area" is an example of a​ ______________

functional strategy

Accomplishments that a business intends and plans to achieve are referred to as​ _______.

goals

Strategic goals are derived from the​ _____________.

mission statement

After managing through a difficult​ recession, Elle has found that the organization is now more dynamic and rapidly growing. She is now hiring and taking on larger accounts and wants to give employees more control in day to day activities. What should Elle build in to her new organizational structure to prepare for these​ changes?

A structure that allows the company to respond quickly to changes in the environment

Julian works for Enormous​ Enterprises, a company that produces and sells many different products. In​ Julian's role as Vice​ President, he is responsible for all parts of the business associated with the​ company's computer-related products. Which of the following forms of organizational structure does​ Julian's company​ follow?

Divisional

An appliance manager has separate business units for microwave​ ovens, gas and electric​ ranges, and outdoor grills. Each of these business units markets and produces its own products. Which organizational structure would this​ reflect?

Divisional structure

Incredible​ Industries, Inc. has separated its manufacturing into three different departments based on the type of manufacturing required to produce the product. Which type of departmentalization is Incredible Industries​ using?

Process departmentalization

Setting general corporate policies is a function of which level of​ management?

Top management