Exam 22-24

Hospital patients record can be made available when:

Another caregiver involved in the patient's care requires it.

In dealing with a complaint of sexual harassment from one of your employees:

Ask the accuser to put the complaint in writing, citing details of time, place, nature, witnesses, etc.

The first major legislation to significantly address individual privacy was:

Civil Rights Act of 1964

The most frequently cited reason for employees leaving their jobs relate largely to:

Quality of supervision

A reasonably stable workforce is essential to long-term organizational _________.

Success

Because loyalty locks people in place it follows that _______ can be powerful forces in any retention strategy.

Team building

An employee's personnel file can be directly assessed by:

A department manager considering a specific transfer candidate.

Implementation of the HIPAA privacy rule in a provider organization can involve: -The health information management medical records department -The information technology department -Various ancillary or supporting services

All of these

Which of the following is not to be reckoned as part of controllable turnover?

An employee retires.

In the debate between employee privacy and the right to know, the controversy usually boils down to a matter of an individual rights versus ______ needs.

Business

A formal appeal or grievance, conscientiously pursued to a conclusion:

Can and often does head off what might otherwise become a lawsuit or other externally filed complaint

Frequent turnover of employees who fail to pass a probationary period or fail to meet minimum standards of job performance may be owing to: A) Lax recruiting practices. B) Poor orientation or inadequate training in job requirements. C) Weak or inattentive supervision. D) all of the above

D. All of the above

Many pay-for-performance strategies exacerbate ________ about salary.

Dissatisfaction

It is considered an ________ violation to reveal patient information to an external entity without express written authorization.

Ethical

Several _______ requirements are still being addressed but it remains clear that it's essential requirements are here to stay in one form or another.

HIPAA

Means of addressing salary complaints from employees include:

Know exactly how pay increases are determined know how to explain this to employees.

When a supervisor receives a complaint, one of the first steps to be taken is deciding whether the complaint is________.

Legitimate

Weak documentation is the most common cause of management _________ of a dispute when taken to the level of formal grievance.

Loss

Favorable personnel retention translates into improved employee ___________.

Morale

Internal to the organization sharing of a patient's personal medical information is done only on a ___________ basis.

Need to know

In addition to causing ill feelings and possible monetary loss, sexual-harassment is doubly serious because it indicates management has been ________ in protecting its employees and others.

Negligent

For strengthening employee loyalty, supervisors can consider:

Practicing honest participative management.

Organizations that base their _______ initiatives on compensation find themselves in bidding wars with competitors.

Retention

If there were fewer employee complaints to address, healthcare might legitimately need fewer ________.

Supervisors

Rapidly advancing _________ is simplifying the collection, storage, retrieval, and dissemination of information.

Technology

The skillful ________ of the new hires has a powerful positive bearing on employee retention.

Orientation

The conditions of the HIPAA Privacy Rule do not apply to:

Individual patients' handling of their own personal information.

When unemployment rates are low and there is a restricted pool of talent to draw from:

It becomes difficult to attract and retain the right people.