Exam 3- 17 10
Interpersonal relations
Hua spends the majority of the day responding to email, in conferences, and meeting with clients. Which managerial skills does Hua spend most of his time on?
wandering around
Ahmed is a new senior manager at Lock, Stock, and Barrel, a 100-year-old gun manufacturer. He has a different management style from his predecessor, Charlie. Charlie rarely interacted directly with his subordinates. Almost all of his communication was done through email messaging. Ahmed engages frequently with everyone in the office. He is often seen talking with employees at their desks, on walks through the office, out in the parking lot, and at company events. Ahmed uses a particular type of informal communication style known as management by _____.
Noise
Anna has an important announcement to make to her team of 12 sales representatives. To ensure that each of them receives the exact same message at the same time, Anna has typed up the announcement, along with all key details, and emailed it to her team. One member of the team, Steve, did not receive the email because his computer crashed. Which feature of the communication process is taking place between Anna and Steve?
Decoding
Apoorva has sent her team a message on the new customer specifications. When her staff reads and interprets her message, which part of the communication process is occurring?
Vertical
Apoorva is conducting performance reviews with each of her team members. She will meet with each individually to share areas they do well in, and areas that need improvement, and listen to their plans and goals. Which flow of communication is Apoorva using?
Body language
As a new manager, Yui wears a dress skirt, blouse, and jacket to work every day. She wants to convey authority and leadership to her staff, customers, and other leaders in the organization. Which element of nonverbal communication is Yui using to indicate her professionalism?
Organizational
At Crane Cyber Security (CCS), investigators frequently miss deadlines. They complain about information processing delays caused by the intranet system, but their managers think the investigators spend too much time on unnecessary tasks. Communication between the investigator and management levels at CCS is weak because of which type of barrier?
Semantics ý nghĩa học
At the quarterly company meeting, the CEO spoke repeatedly about the importance of return on investment. His purpose was to underscore smart budget decisions, wise investments, and taking advantage of opportunities to grow the business in a way that would reward all employees. However, the employees understood the term to mean that budget would be cut and resources reduced to increase profits for shareholders and senior management. This scenario illustrates what organizational barrier to communication?
They should look for common ground
Avec and Raphael work well together and have a great deal of respect for the work of the other, but really have little to talk about other than the job they are doing. How can Avec and Raphael help the work relationship evolve into a more positive interaction?
Cluster chain
Ben learned that the upcoming company reorganization is likely to impact his department, meaning changes of duties for some of them. Of the eight people on Ben's team, he is closest with Linda and Roberto. He shares this news with the two of them. Linda keeps it to herself, but Roberto tells Davida. This is an example of which type of grapevine?
Product departmentalization
Butterfly Wings, a women's lifestyle store, decides to departmentalize. Liam, the manager of the store, selects the following divisions: dresses, accessories, T-shirts, and footwear. Which of the following methods of departmentalization does Liam use?
digital coordination
Email, a tool that makes it easier for people to communicate with each other, is a type of _____ .
A teleconference
Jin has managers located in seven countries, and he feels it is important to maintain weekly communication with each of them. What can Jin use to maintain this regular communication?
Positive interpersonal dynamics
Jinhoon and Aviva have worked together on several projects, and have enjoyed working together. On occasion, they get together with their spouses and all of them spend time socializing on weekends. Which of the following does this relationship describe?
The channel
Junhua needed to share new and sensitive information with his staff. He decided the most effective way to share this information was to hold a meeting. In the context of the communication process, what will the meeting be considered as?
Kamiya is sounding out potential reactions before making decisions.
Kamiya has been asked to determine how to best manage the cost of benefits for her organization. She asks three of her employees, Jewel, Darian, and Ahmed, to offer suggestions on this issue to her. She chose these three specifically because she knows they are key people in the grapevine. How is Kamiya using the grapevine to her advantage?
overload
Lupita is spearheading an important project for her firm. Every day she receives countless emails from her direct supervisor, the managers of three other departments, and numerous colleagues with suggestions and guidelines regarding features the project must include, budget requirements, and scheduling needs. Lupita is not certain which information is critical to the project and what is just opinions or advice that does not need to be followed. Lupita is experiencing the organizational communication barrier of _____.
reluctance
Mark is facing a crucial deadline. The work is more than he can handle in the amount of time, but he has not told his manager. He does not think his manager will assign any more resources to the project but will just tell Mark to work more hours to get it done. Mark is exhibiting the individual communication barrier of
He could call attention to the fact that he is being asked to do too many things at once.
Mark is spearheading an important project for his firm. Every day he receives countless emails from his direct supervisor, the managers of three other departments, and numerous colleagues with suggestions and guidelines regarding features the project must include, budget requirements, and scheduling needs. What can Mark do to regulate the information flow and reduce the overload he is experiencing?
noise
Michelle and Chuck were reviewing the layout of the new ad campaign when Chuck diverted his attention to read and respond to a text message. In terms of Michelle and Chuck's communication, this is an example of _____.
Scalar principle
Mikel has set up his company so that there is an unbroken line of authority with him at the top. This extends to every position in the organization. This makes Mikel ultimately responsible for everything that goes on in his company. What did Mikel use to set up this chain of authority?
Gossip chain
Montazar learned some interesting news about Dezmon, a colleague in another department. Montazar shared the information with his work team at their morning break, and with other work friends at lunch. Some of these people shared the information with others, while some did not. This is an example of which type of grapevine?
By clearly and openly explaining that no one will lose their jobs
Nour learned that the upcoming company reorganization is likely to impact her department, meaning changes of duties for some of them. Nour quickly shared this information with the members of her team, and by the end of the day, word was spreading that many of them were going to be let go. Word got back to Rene, the department manager. While it is true that a reorganization is in the works, there are no plans to eliminate any positions. How can Rene minimize the damage that the grapevine does?
Having preconceptions about topics định kiến
Olesia is trying to improve her listening skills so she can become a more effective listening. Which of the following will inhibit her ability to listen effectively?
Telecommuting
Paramita does all her work from her home office, and she submits everything electronically. Which of the following describes Paramita's work activities?
Specialization
Payal runs the shipping department and has broken down jobs to include reviews, packages, labels, and dispatch of products. The shipping department structures job tasks into small, simple activities. Each employee has become very proficient at his or her assigned tasks, and transfer time between tasks is an average of only 15 seconds. Which approach to running the shipping department does Payal use?
synergy
People who support one another and who work well together can accomplish much more than people who do not support one another and who do not work well together. This is an example of _____.
View the news as a challenge that must be overcome
Petra has heard through the grapevine that one of her employees is in danger of not making a deadline, but this employee is reluctant to tell her. What can Petra do to overcome reluctance on the part of her staff?
Active listening
Petra often asks questions of her staff in staff meetings, and works to engage them in dialogue instead of just sharing information with them. She feels when her staff is engaged gắn bó, they will understand and retain more information. What is Petra working to encourage during her meetings?
Promoting a strong sense of culture
Polani knows that employees talk about work even when they are not working. Every quarter, Polani arranges an offsite event for her employees. They relax, socialize, talk about what is happening around town, and even work on occasion. What is Polani hoping to promote by including employees in social gatherings?
Operative
Ralph C. Davis suggested two different kinds of spans, which depend on the position in the organization. Which type of span did he suggest for lower-level managers?
Functional
Raphael is the human resource manager at a large bottle manufacturing company. Ten years ago, when the business moved to its current location, the company structured operations by grouping together jobs that involved the same or similar activities. Which type of departmentalization structure is this?
Meeting
Teresita set up a meeting with Bhavik to review details of a new project. She outlined the customer needs, due dates, and format for the project. She shared examples of formats and reporting processes. In this scenario, which channel did Teresita use for her message?
Chain of command
What is the clear and distinct line of authority among the positions in an organization?
Administrative intensity
What is the degree to which managerial positions are concentrated in staff positions?
Being a good listener
What is the single most important individual skill for improving communication effectiveness?
Its use increases when organizations move to suburbs.
What is true of the grapevine as an informal communications tool?
management by wandering around
When United Airlines CEO Scott Kirby travels, he makes a point of talking to flight attendants and other passengers to gain continuous insights into running the business more effectively. This is an example of _____.
Understanding the richness of media
When a manager chooses to deliver particularly complicated or disappointing information in a personal meeting in order to be able to explain the situation and answer any questions, the manager is exhibiting which organizational communication skill?
When the work is routine
When are rules and procedures most effective?
Knowledge of the situation and receiver Kiến thức về tình huống và người nhận
When determining the best way to encode a message, what should the sender base his or her choice on?
55 percent
When information transmitted through the grapevine is based on fact rather than speculation, how accurate is it likely to be?
Staff positions
When there is a surplus, which type of position represents a drain on an organization's cash and an inefficient use of resources?
When media richness is most important
When would oral communication be the most effective form of communication?
Job characteristics
Which approach to job design takes into account the work system and employee preferences by considering the core dimensions of skill variety, task identity, task significance, autonomy, and feedback?
Task significance
Which dimension of the job characteristics approach deals with the perceived importance of the task?
Written
Which form of communication is most appropriate if you need to keep a permanent record of the exchange?
Job enrichment
Which of the following attempts to increase both the number of tasks a worker does and the control the worker has over the job?
One manager is placed in charge of interdependent departments or units.
Which of the following best describes the technique of hierarchy as a structural coordination technique?
Reciprocal interdependence
Which of the following exists when activities flow both ways between units?
More nonsupervisory work in a manager's job
Which of the following factors favors a narrow span of management?
Communication
Which of the following have managers around the world agreed on, as one of their most important tasks?
Administrative costs are increased.
Which of the following is a disadvantage of product departmentalization?
Phone call
Which of the following is a medium for transmitting an oral message?
Language differences
Which of the following is an organizational barrier to communication?
Open minded
Which of the following is the hallmark of an effective listener?
It involves moving employees from one job to another.
Which of the following is true of job rotation?
It encompasses designing jobs in an organization.
Which of the following is true of organizational structure?
It involves a superior and a subordinate.
Which of the following is true of vertical communication?
Communication network
Which of the following refers to a pattern through which the members of a group communicate?
All-channel
Which pattern of communication is the most decentralized pattern of communication?
Line authority
Which type of authority is considered the formal or legitimate authority created by the organizational hierarchy?
Functional
Which type of authority is considered to be one of the most important and is the formal authority over activities related to the staff member's specialty?
Less supportive atmosphere of trust and cooperativeness
Woojin's company is considering allowing all employees to work from home, but he is concerned about the long-term effect on the strong culture of the organization. Which of the following is a potential outcome when digital communication replaces face-to-face communications?
Information systems
_____ provide daily reports, schedules, plans, and budgets.
Grapevine
Which type of communication network can permeate an entire organization and follow a variety of communication patterns?
They are a source of satisfaction for many Họ là một nguồn hài lòng cho nhiều người
Why are positive interpersonal relations in an organization important?
Lag time
Why does written communication inhibit feedback and exchange?
Most departments are interdependent.
Why is coordination important for organizations when working to perform effectively?
There is a variety of immediate feedback.
Why is oral communication considered to be a "rich" communication tool?
Oral
Willa has a sensitive announcement to make to her team of 12 sales representatives. She wants to meet with each of them independently so that she can discreetly address any of their individual concerns. Which form of interpersonal communication is Willa using?
a manager's one-to-one relationship with each subordinate
According to Graicunas, direct interactions refer to _____.
Cross
According to Graicunas, which type of interaction is between subordinates only?
The recent increase in merger, acquisition, and takeover activity
According to researchers, why is informal communication in the form of the grapevine increasing in organizations?
Group
Amina has three employees who are working with two of Jolanta's employees to fix a flaw in the design of a new product. According to Graicunas, which type of interaction do these five employees have?
Wheel
Anna is the sales manager for Wheelright Glass Products. She has a sensitive announcement to make to her team of 12 sales representatives. She wants to meet with each of them independently so that she can discreetly address any of their individual concerns. Anna has outlined the points that she needs to convey so that the message is consistent and useful when presented to each employee. To prevent the message from being communicated to members of her team with whom she has not yet spoken, which type of communication network pattern does Anna need to maintain?
Transmission of information from one person to another
At its most basic level, how can we define communication?
A grapevine tin vịt
Dajhia heard rumors about an upcoming merger that she knew, as a person on the team looking into the potential merger, were incorrect. She decided to write a memo to her employees dispelling the rumors. Which of the following types of communication was Dajhia responding to?
Noise
During class today, Zereth's professor is talking about the upcoming exam, but Zereth is having a hard time paying attention because she has a bad cold. What is causing the failure of communication between Zereth and her professor?
Ensure accurate and honest representation of facts
Eamon was asked to conduct a cost analysis for a new product line. As a junior employee in the organization, he has very little experience with this, and wants to be sure he, and his work, is viewed as a credible source of information. How can Eamon help to ensure creditably?
sending a message in such a way that the message received is as close in meaning as possible to the message intended gửi một tin nhắn theo cách mà tin nhắn nhận được càng gần về mặt ý nghĩa với thông điệp dự định
Effective communication is the process of _____.
noise
Eli is spearheading an important project for his firm. He was waiting on an email with critical information from a co-worker, but he never received it. The firm's intranet went down, and there has been no email transmission today. Eli is experiencing the organizational communication barrier of _____.
Y
Geert asked his two top managers, Payal and Aisha, to meet with employees and explain the upcoming merger. Which communication network did Geert use to share this information with his entire staff?
encourage a two-way communication process
In order to improve communication effectiveness, managers should _____.
needs satisfaction
Interpersonal relations in an organization can act as a primary source of _____.
Following up
Juan sent a memo to his staff the new procedures for ordering new equipment. Later in the week, he checked in with individual staff members to ensure that they received the memo and to find out if they had any questions or concerns. What organizational skill is Juan demonstrating?
informal không trang trọng
Julius and his coworkers have been anxious for the past week. Senior managers at their firm have been holding many meetings behind closed doors. The content of the meetings has not been revealed to the employees, but the mood is grim. Yesterday, as the top management team left the conference room, Julius's manager glanced his way. Even though he gave Julius a friendly nod, Julius's concerns rose. The managers' looks of defeat and exhaustion have only elevated the anxiety being experienced by Julius and his coworkers. Julius's anxiety is being fueled by _____ communication.
Individual
Lionel has had difficulty establishing credibility in his investigative role at Crane Cyber Security. His background is in finance, so the engineers at the firm do not perceive him to have enough knowledge about the technological systems needed to investigate malware protection issues. Which type of barrier to communication is Lionel's lack of credibility?
Nonverbal communication
Nila set up a meeting with her employee Arayla to explain why Arayla did not get the promotion she applied for. During the meeting, Arayla sat back in her chair with her arms crossed, with a look of anger on her face. When Nila asked if Arayla had any questions, Arayla responded with "No, this is just fine." Nila knew Arayla was mad! What did Arayla use to communicate her feelings about being passed over for promotion?
Pooled interdependence
Nita runs her organization as a series of separate departments, each with their own profit and loss center. Typically, a problem in one will not affect the outcomes of another. Which type of coordination does Nita use?
Employees have a narrow focus on their own unit, not the total system.
Ozlem's organization has experienced tremendous growth over the last three years. She uses functional departmentalization. Why might this become a disadvantage for her?
Customer group
Rabeya has been doing business with the same bank for years. She knows that when she needs a car loan, she needs to see L'Meese. When she needs advice about investments, she sees Sushil, and when she has questions about her checking and savings accounts, she sees Tariq. How has Rabeya's bank set up its departmentalization process?
Job enrichment
Simon is a professional basketball player. Even though he loves his job, he sometimes feels that practice games are monotonous. In order to keep Simon engaged in the sport, his coach has asked him to coach junior members of the team. Which of the following methods of job design has Simon's coach implemented?
encode the meaning into a form appropriate to the situation mã hóa ý nghĩa thành một hình thức phù hợp với hoàn cảnh
The communication process begins when a sender wants to transmit a fact, idea, opinion, or other information to a receiver. The next step is to _____.
task force
The planning committee of a school has a meeting concerning its annual sports event. It decides to temporarily form a committee comprising one representative from each grade. The responsibility of these representatives will be to coordinate different activities in sports for their grades in accordance with certain school guidelines. The committee of representatives used to maintain coordination is an example of a(n) _____.
compulsory advice
The principal of a school has the responsibility of finalizing the school curriculum for the new academic year. A council of teachers advises the principal on matters that should be included in the school curriculum. It is the principal's duty to hear what the council recommends. The principal has the liberty to heed it or ignore it. In this scenario, the council is an example of a form of staff authority called _____.
effectively managing the number of messages sent
The sender or receiver can take steps to ensure that overload does not occur by _____.
inhibit feedback and interchange
Traditional forms of written communication _____.
Departments can be staffed by experts.
What is the advantage of the functional departmentalization approach for a small organization?
Consistency of meaning Nhất quán về ý nghĩa
What is the basis of effective communication?
