exam 3 OB
compromise
A middle-ground style in which individuals have some desire to express their own concerns and get their way but still respect the other person's goals.
Which of the following statements is true?
A need for power can have an altruistic form.
Which of the following statements regarding leader-member exchange relationships is INCORRECT?
All employees would like to have a positive relationship with their leader.
Which of the following statements regarding antecedents of political behavior is INCORRECT?
Authoritarian decision making leads to more political behavior in the organization.
If there is conflict between two members of a team and the underlying reason for the conflict is personality differences, what is a viable way of managing the organizational conflict?
Change the composition of the team by separating the individuals at odds.
Which of the following statements is true about the manner in which managers can influence the perceptions of expectancy theory?
Conduct employee surveys periodically to ascertain what they consider to be rewards for performance and integrate that in some manner into the performance evaluation program.
Analyzing Trader Joe's success using Herzberg's two-factor theory of motivation would suggest that
Contextual, content, and growth needs factors all help to contribute to Trader Joe's success.
Which of the following statements regarding overcoming resistance to your proposals is INCORRECT?
Do not listen to naysayers.
In comparing Maslow's hierarchy of needs theory to Alderfer's ERG theory
ERG theory recognizes more than one need may operate at one time.
Which of the following is a need based theory of motivation?
ERG theory.
Research on decision-making styles finds
Employees care more about the overall participativeness of the organizational climate than involvement in every single decision.
Which of the following statements related to the unfreezing stage of planned change is INCORRECT?
Get everyone on board as soon as the change is initiated.
Which of the following is an INCORRECT statement about leader-member exchange (LMX) theory?
High LMX relationships involve an active dislike between the leader and member.
Which of the following statements regarding House's path-goal theory of leadership is INCORRECT?
House's path-goal theory of motivation is based upon the equity theory of motivation.
Research indicates which of the following findings regarding negotiations is correct?
Individuals who were unable to negotiate a deal in previous negotiation situations tended to have lower outcomes in subsequent negotiations than those who had initially negotiated deals in the past.
Which of the following statements regarding self-esteem and leadership is INCORRECT?
Leaders with high self esteem punish their subordinates less effectively, when such punishment is due, than do leaders with lower self esteem.
Which of the following statements regarding factors of change in the organization is INCORRECT?
Manufacturing jobs have been outsourced, but knowledge-based jobs are largely safe from such movement.
Which of the following need-based theories has received the greatest amount of support?
McClelland's acquired needs theory
Which of the following statements regarding performance and organizational change is INCORRECT?
More successful firms find it easier to change than those performing poorly.
Which of the following statements regarding intelligence is INCORRECT?
One's intelligence is the strongest predictor of leadership performance.
Which of the following statements regarding change is INCORRECT?
Organizational change takes only a few forms.
_______________ power is more effective than formal power bases and is positively related to employee performance and organizational commitment.
Referent
Which of the following statements regarding the Zimbardo study is correct?
The Zimbardo study was ended early due to the participant's deep entrenchment of the roles.
In which of the following scenarios are you most likely to experience conflict?
The firm just instituted a matrix structure
collaboration
The objective is to find a win-win solution to the problem in which both parties get what they want.
Which of the following statements regarding the Milgram experiment on conformity to authority is correct?
The researcher/experimenter's role was very important in obtaining group compliance with the experiment procedures/guidelines
Which of the statements regarding research on House's path-goal theory is correct?
The theory's greatest contribution is the importance of the leader's ability to change styles depending on the circumstances.
Which of the following is NOT a key characteristic of authentic leaders?
They have no set priorities
___________ leaders lead employees by aligning employee goals with the leader's goals.
Transformational
Which of the following statements regarding the final stage of planned change is INCORRECT?
Which of the following statements regarding the final stage of planned change is INCORRECT?
All of the following statements are correct with regard to determining your BATNA EXCEPT
You must determine your own BATNA but there is little you can do with regard to the BATNA of the party with whom you are negotiating
External communication about a client's product or service created for specific receivers is
a press release
Intrapersonal conflict is
a type of conflict that arises when a person is uncertain about what is expected or wanted or has a sense of being inadequate to the task.
The most negative reaction to a proposed change attempt is
active resistance.
Research has found all of the Big 5 personality traits to be related to leader emergence and leader effectiveness EXCEPT
agreeableness.
An external communication that combines the look of an article with the focused message of an ad is
an advertorial
Downward influence is best achieved through
an inspiring vision.
Which of the following is NOT a stage of Lewin's model of planned change?
assess
The trait approach to leadership examines all of the following factors EXCEPT
behaviors.
When a target agrees to a request and actively supports it, the target's response is
commitment.
All of the following are aspects of crucial conversations EXCEPT
communications experts suggest using "but" not "and" in crucial conversations.
People-oriented behaviors are also called
consideration
To influence instrumentality, managers can
consistently reward high performers.
The influence tactic that works most effectively in organizations that value democratic decision making is
consultation.
When reinforcers follow all examples of positive behavior you are using a __________ ___________ of reinforcement.
continuous schedule
Maslow's theory of motivation suggests
employee needs are ordered.
Research on employee perception of organizational politics finds all of the following if employees think that their organization is overly driven by politics, EXCEPT
employees have lower job satisfaction, but are no less committed to the organization.
Research on performance incentives suggest all of the following EXCEPT
employees report lower levels of pay satisfaction under pay-for-performance systems.
In the communication process model, the task of translating an idea into words is called
encoding
Alderfer's growth needs correspond to Maslow's
esteem needs
All of the following are organizational antecedents of political behavior EXCEPT
expectations of success.
Access to specific knowledge or skills is _______________ power.
expert
Power that comes from knowledge and skill is
expert power
The Big 5 personality trait ___________ has the strongest relationship to both leader emergence and leader effectiveness.
extraversion
Research findings of leader behaviors suggest
extremely high levels of leader task-oriented behaviors may lead to burnout in employees.
Resistance to change is never a positive force for an organization.
false
All of the following are rules for active listening EXCEPT
find areas of agreement with the speaker.
Negative reinforcement
increases the desired behavior.
Which of the following is not an aspect of the verbal strategy of impression management?
intent of your speech
Conflict between two individuals such as coworkers is
interpersonal conflict.
A piece rate system
is a program where employees are paid on the basis of individual output produced.
Research suggests all of the following are outcomes of impression management EXCEPT impression management
is less influential in unstructured interviews than structured interviews.
Coercive power
is the ability to take something away or punish someone for noncompliance.
Research on procedural justice suggests
it is best to be consistent in the manner in which employees are disciplined for violating company policy for situations like cell phone usage.
The leadership decision tree
leads to the determination of how much involvement leaders should seek in making decisions.
Situational favorableness includes all of the following conditions EXCEPT
motivation level.
Information-rich channels convey more
nonverbal information
Intergroup conflict
occurs between two departments.
Communication usually travels diagonally to
other departments.
Leaders who ensure their employees take part in decision making have a(n) _________________ leadership style.
participative
Which of the following statements regarding reasons employees resist change is correct?
people resist change that negatively impacts their influence and power in the firm.
The ability to influence the behavior of others to get what you want is
power
During which phase of the negotiation process does an individual assemble the information gathered in such a manner that his position is supported?
presentation
One way to satisfy self-actualization needs is to
pursue a master's degree through a company's tuition reimbursement program.
Political behaviors in organizations include all of the following EXCEPT
rational decision making.
According to surveys, the most frequently used influence tactic is
rational persuasion.
Ensuring that change becomes permanent and the new procedures become the norm is what stage of Lewin's model of planned change?
refreeze
A communication receiver who is preparing his comment or answer and not really listening to the sender is
rehearsing
Maslow's theory of motivation is criticized because
research does not support the argument that satisfied needs no longer motivate behavior.
All of the following are examples of intrapersonal conflict EXCEPT
role reversal
Alderfer's existence needs correspond to Maslow's
safety needs
Which of the following is a hygiene factor in Herzberg's theory of motivation?
salary
With the scorecard and strategy map in hand, managers break broad goals down into
strategies
If jobs are boring and repetitive or tasks are stressful, the ________ style of leadership is most effective.
supportive
In expectancy theory, valence is
the anticipated satisfaction that will result from an outcome
The earliest approach to the study of leadership was
the trait approach.
Research on equity theory suggests
those who feel over-rewarded experience little distress over the situation.
Research on transformational and transactional leadership shows all of the following EXCEPT
transactional leaders increase the intrinsic motivation of their followers.
Most research on leadership has been conducted on which of the following contingency theories of leadership?
transformational leadership theory
Making sure that organizational members are ready for and receptive to change is what step of the Lewin model?
unfreeze
employee needs are ordered.
unfreeze
All of the following statements regarding resistance to change are correct EXCEPT
when people react negatively to change, they experience negative emotions, but are no more likely to leave the firm than they would be in a firm that was not undergoing organizational change.
All of the statements regarding workplace demographics and their impact on change are correct EXCEPT an older workforce
will likely cause flexible work hours and job sharing to diminish as older people like the structure of set hours of work.
If you dislike working with a person and do not care for them on a personal level either,
you would have a low least preferred coworker score.
