Exam3 C
How could a firm best satisfy an employee's safety needs?
Create a job security clause in the employment contract.
Resistance to change is never a positive force for an organization. True/False
False
_______________ power is more effective than formal power bases and is positively related to employee performance and organizational commitment.
Referent
All of the following statements are correct with regard to determining your BATNA EXCEPT
You must determine your own BATNA but there is little you can do with regard to the BATNA of the party with whom you are negotiating.
The ability to attract others, win their admiration, and hold them spellbound is
charisma.
When a target agrees to a request and actively supports it, the target's response is
commitment.
All of the following are aspects of crucial conversations EXCEPT
communications experts suggest using "but" not "and" in crucial conversations.
Being organized, systematic, punctual, achievement-oriented and dependable are characteristics of the personality trait
conscientiousness.
Alderfer's growth needs correspond to Maslow's
esteem needs.
Power that comes from knowledge and skill is
expert power.
In situations of medium favorableness,
high LPC leaders are effective.
Positive reinforcement
increases the desired behavior.
Task-oriented behaviors are also called
initiating structure
Conflict between two individuals such as coworkers is
interpersonal conflict.
A piece rate system
is a program where employees are paid on the basis of individual output produced.
Coercive power
is the ability to take something away or punish someone for noncompliance.
The value of the resource is
its importance.
Power that comes from one's organizational role or position is
legitimate power.
Situational favorableness includes all of the following conditions EXCEPT
motivation level.
Being disturbed by changes without voicing your opinion is
passive resistance.
Which of the following statements regarding reasons employees resist change is correct?
people resist change that negatively impacts their influence and power in the firm.
All of the following are actions those who perceive inequity can undertake to "balance the scales" EXCEPT
produce higher quality work.
One way to satisfy self-actualization needs is to
pursue a master's degree through a company's tuition reimbursement program.
According to surveys, the most frequently used influence tactic is
rational persuasion.
A communication receiver who is preparing his comment or answer and not really listening to the sender is
rehearsing.
The ability to grant an increase in pay, a perk, or an attractive job assignment is ___________ power.
reward
Referent power
stems from the personal characteristics of the person such as the degree to which we respect and want to be like them.
Recent surveys indicate that managers spend a majority of their time communicating with what group?
subordinates
If jobs are boring and repetitive or tasks are stressful, the ________ style of leadership is most effective.
supportive
All of the statements regarding workplace demographics and their impact on change are correct EXCEPT an older workforce
will likely cause flexible work hours and job sharing to diminish as older people like the structure of set hours of work.
If you dislike working with a person and do not care for them on a personal level either,
you would have a low least preferred coworker score.
