Final Exam

Task roles include contractor, creator, and

completer

Going along with proposed changes with little enthusiasm is ___________.

compliance

A good strategy to eliminate bias in language is to

focus on clear, factual, and goal-oriented communication.

A ___________ program indoctrinates new employees to the company culture, as well as introduces them to their new jobs and colleagues.

formal orientation

Information-rich channels convey more

nonverbal information.

Research on mentoring suggests

mentor training enhances program outcomes.

Tuckman's five-stage group evolution model asks which question in the performing stage?

Are we using appropriate information on this task?

___________ is a communication barrier where information is withheld or distorted to manage a person's reactions.

Filtering

In completing a Big 5 personality inventory, Landon was found to have high openness to experience. He would be most likely attracted to an organization like

Google, with a laid-back, innovative culture.

Name three dimensions of culture used in the organizational culture profile (OCP) typology and provide an example which demonstrates each type.

Team Oriented Cultures, Aggressive Cultures, People Oriented Cultures

The most negative reaction to a proposed change attempt is

active resistance.

What is the first step in increasing the chances of success in effecting a cultural change?

creating a sense of urgency

Tactical decisions are generally made by

managers

The ideal composition of a team should be first determined based on

the nature of the team's goals.

The board of directors of Galaxy Industries must select a new CEO for the firm. As they anticipate having many qualified candidates to choose from, the board's goal is to make an optimum choice for company future growth. Which decision-making model should the board utilize?

the rational decision-making model

Shared principles, standards and goals are

values

Which statement regarding the bargaining phase of negotiation is correct?

A key to the bargaining phase is asking questions.

Learning organizations use which approach to acquire knowledge that they can use to change behavior?

All of the above

What is an external force that is creating change for organizations?

All of the above

Which statement is accurate regarding self-managed teams?

Employees on self-managed teams have higher job satisfaction.

Which statement regarding communication and ethics is true?

Ethical, forthright communication by an organization should occur internally as well as externally.

You've just accepted a position as a team leader at work. What factors will determine the cohesion of your team? Discuss why it will benefit your team to be more cohesive.

Factors that will determine the cohesion of my team will be the size of my group, how similar the group members are, if the team members feel supported or not, and how satisfied the members are with other members' performance. Cohesive groups will work better together and have more confidence.

Which statement regarding power distance and teams is correct?

People in high power distance countries expect unequal power distribution in the social, political, and economic areas.

Which statement regarding reasons employees resist change is correct?

People resist change that negatively impacts their influence and power in the firm.

__________ decisions occur frequently and have automated responses developed for them, while ___________ decisions are unique and require conscious thinking, information gathering, and careful alternative generation.

Programmed; nonprogrammed

What strategy can most effectively accelerate employees' emotional identification with the company?

adding in repetitive activities, like weekly meetings opened with calisthenics

The first step to an integrative approach to negotiation is

adopting a cooperative stance.

An organization that eliminates traditional barriers between departments as well as barriers between the organization and the external environment is a

boundaryless organization.

"People are generally dishonest" is an example of a

cultural assumption.

Escalation of commitment bias often occurs because

decision makers do not want to admit they were wrong.

A pharmaceutical company with medical devices, consumer products, baby care, and health supplements as its departments is organized as a ___________ structure.

divisional

What characterizes a strong organizational culture?

embraces change

Kendall texted his mother, "Ur never going 2 believe this. That prof gave me no credit for my paper. I h8 him." (with emoticons included). When his mother received the message, it took her quite some time to decipher it. Kendall should have considered his audience when he ___________ the message.

encoded

In the communication process model, the task of translating an idea into words is called

encoding.

The Delphi Technique is a decision-making process used to

guarantee representational fairness.

Nataliya's work team was asked to create a marketing campaign for the new line of herbal-flavored sparkling water. This is an example of a(n) __________ task in Hackman's classification.

idea-generation

If psychological safety can be established for a team, the benefits will include

improved performance.

Communication channels high in ___________, such as face-to-face conversations and videoconferencing, convey more nonverbal information and tend to be used by effective managers.

information richness

If both parties involved in a budget negotiation seek to expand the overall budget so that each party gets more, this is an example of which kind of negotiation strategy?

integrative approach

Role ambiguity and role conflict are examples of

intrapersonal conflict

Organizational communication helps retain top-performing employees when firms

keep employees informed about matters that affect them.

When money, time, and equipment are scarce, this often causes competition between departments. The root cause of this conflict is ___________.

limited resources

The communication ___________ can include email, phone, in person, or text message.

medium

Miguel is part of an organizational behavior project group. The group decided on the overall theme of its project and individual members are now completing specific sections. Miguel has been emailing Betsy almost every day asking her opinion on various parts of his section. The group tends to sit together in class, and they have decided to go out for coffee after class next Tuesday. What phase of group development is Miguel's group in?

performing

What is an example of external communication?

press release

The __________ model is a cyclical theory that suggests that change in groups occurs in radical spurts rather than incrementally over time.

punctuated equilibrium

Moore's law references a need for organizational change by highlighting

rapid developments in technology.

NorthStar Manufacturing has a large sign posted in the firm's parking area that keeps count of the number of days since the last accident in the firm. Currently, the number stands at 150. The count is changed every day in somewhat of a "ceremony," and when 50 days go by without an accident, the firm provides a free lunch to all employees. Posters throughout the plant remind workers to wear protective clothing including earplugs, safety hats and glasses, and hard-toed shoes. NorthStar works hard to maintain a

safety culture.