final exam

You are asked to help change some settings on an older smartphone. When you examine the phone, you find it doesn't have a slot for a SIM card. What type of technology can you confidently say this phone is not using? (Choose all that apply.) 4G 5G CDMA with 3G GSM with 3G

4G 5G GSM with 3G

A desktop computer with a hybrid processor has four memory slots. However, it only has two DIMMs installed; the size of each DIMM is 4 GB. How large is the data path of each DIMM? 32-bit 64-bit 128-bit 16-bit

64-bit

Jessica wants to purchase a new hard drive. She wants a drive that has fast access because she will use it to edit videos on her PC. She also needs a lot of storage and wants to have at least 4 TB available to save her videos. Jessica wants to keep the cost down as much as possible.What type of hard drive should Jessica purchase? 7200 RPM magnetic HDD 5400 RPM magnetic HDD USB HDD SSD HDD

7200 RPM magnetic HDD

Sometimes an expansion board may have an extra PCIe power connector. This connector comes in what two different pin configurations? 4-pin 8+1-pin 8-pin 6-pin

8-pin 6-pin

Kiera is building a new computer and wants to make sure she has an adequate power supply for all the new components she is purchasing. She will be installing three HDDs, with each using 25 watts. The processor she is using will need 125 watts. The motherboard will use 80 watts. RAM will require 3 watts for each of the four DDR3 DIMM modules. Her video card will need 400 watts to run at the maximum level. She wants to keep the cost as low as possible for the power supply. Which power supply would you recommend? 800W power supply 900W power supply 600W power supply 700W power supply

900W power supply

Makani is participating in an on-the-job training program at work. He is learning how to configure computers in a network. He is told to use private IP addresses because all organizations could use them without conflict since they are not routable. If the addresses are not routable, he wonders, how will the computers have internet access? The DNS server will resolve the IP address to a public domain A NAT router will translate a private address to a public one A proxy server will temporarily change the address on the host It is private network so they will not have internet access

A NAT router will translate a private address to a public one

Orlando's company is upgrading their networking equipment and gave him an older enterprise grade router. He wants to configure it using an old computer he found in his garage. What type of serial cable will most likely fit his old computer? A cable that will plug into the 6-Pin port A cable that will plug into the DB15 port A cable that will plug into the 25-Pin port A cable that will plug into the DB9 port

A cable that will plug into the DB9 port

What is the difference between a power surge and a power sag? A sag and a surge are temporary voltage decreases. A sag and a surge are temporary voltage increases. A surge is a temporary voltage increase, and a sag is a temporary voltage decrease. A sag is a temporary voltage increase, and a surge is a temporary voltage decrease.

A surge is a temporary voltage increase, and a sag is a temporary voltage decrease.

For maximum efficiency and performance, a highly tuned and specialized application needs to run on a system capable of handling exactly 16 threads at the same time from the operating system. Which two of the following will best meet the specified requirement? A system board with two quad-core processors A motherboard with four dual-core processors A system board with four quad-core processors A motherboard with two 8-core processors A system with a 64-bit operating system installed

A system board with two quad-core processors A motherboard with four dual-core processors

Jorge has asked you to explain to him how a touch pen can work with his Android tablet. Which of the following are true statements about touch pens? (Choose all that apply.) A touch pen might use a Bluetooth connection to write on a tablet. A touch pen is made of material that can touch the screen without damaging it. A touch pen might need charging. A touch pen does not use a Wi-Fi connection.

A touch pen might use a Bluetooth connection to write on a tablet. A touch pen is made of material that can touch the screen without damaging it. A touch pen might need charging. A touch pen does not use a Wi-Fi connection.

At what point during the motherboard installation should you install the motherboard drivers? After the POST successfully completes After Windows successfully boots without errors Only if you get a blue screen of death when Windows boots Before applying power for the first time

After Windows successfully boots without errors

Oliver is replacing a processor that fits into an LGA1700 socket. The motherboard into which the processor is being installed must be compatible with what generation of processor and chipset? Coffee Lake Comet Lake Rocket Lake Coffee Lake Refresh Alder Lake

Alder Lake

Yesterday you installed a new game on your computer. When you ran the computer, you noticed that the application was running very slow. After you exited the game and restarted it (the game), you received an error message saying, "Insufficient memory or disk space." You checked the hard drive, and it has more than 250GB of free space. What should you check next in Task Manager? Programs that are running. Amount of processor being used. Amount of RAM available. Amount of disk space being used by the application.

Amount of RAM available.

Li, a helpdesk technician, is troubleshooting a system. Based on experience, Li has narrowed down the problem and believes it is related to either the motherboard, processor, or RAM.Which symptoms would have allowed Li to narrow down the problem? Select three. An error message is displayed while booting. A loud whining noise as the system is booting. An error message says there is no operating system. The system begins to boot but then powers down. The system reports less memory than is installed.

An error message is displayed while booting. The system begins to boot but then powers down. The system reports less memory than is installed.

Android and iOS both offer a quick swipe to get to some basic settings such as those that allow you to turn on Bluetooth and adjust brightness. What are these tools called? Android Notifications and iOS Control Center Android Settings app and iOS Notifications Android Control Center and iOS Notifications Android Notifications and iOS Notifications

Android Notifications and iOS Control Center

Your friend has compiled a moderate collection of movies they have bought over the years. They all reside on a media server they assembled with remote access capabilities. They would like to have a physical copy of each movie on optical media for off-site storage. Most of the movies consume between 60 and 120 GB of storage. What type of optical storage media should they use to back up the movies? Select two. BD-R QL DVD+RW DL BD-R TL DVD-RW DL BD-RE DL

BD-R TL BD-R QL

You install a virtual machine app such as VMware or Virtual Box. However, when you try to create a virtual machine, they system issues a message implying that virtualization is not supported. How/where could you potentially fix the problem? BIOS/UEFI Windows Control Panel TPM chip Virtualization Jumper

BIOS/UEFI

Your computer has recently started to generate a few S.M.A.R.T messages. What is the most favorable thing you could do? Replace the CD/DVD recorder Backup your data immediately Delete files to create more space Disable S.M.A.R.T in UEFI/BIOS

Backup your data immediately

Cathy is planning to purchase a new audio and video editing workstation to make computer training videos at work. In addition, she wants the ability to back up her large video files relatively quickly but not over the network to help preserve bandwidth. She does not exactly know or understand the type of devices she needs. What types of components would you recommend? (Select all that apply.) eSATA storage device Blu-ray burner Two 4TB SATA 3 Drives High-end sound card High-end 3D video card 32 GB of DDR 4 RAM

Blu-ray burner High-end sound card eSATA storage device 32 GB of DDR 4 RAM Two 4TB SATA 3 Drives

You have a computer that is running low on storage, so you decide to install a second hard drive to store your files. You would like to partition the drive you just installed and end up with two volumes. In addition, you want to keep the original hard drive intact, which is where the Windows operating system resides.What process would allow you to meet your objective? Boot Windows and use Disk Management to prepare the new drive. Ensure the new drive is identical to the drive containing the Windows OS. Boot from the Windows setup DVD or USB to prepare the new drive. Use the BIOS/UEFI setup screen to partition and format the new drive.

Boot Windows and use Disk Management to prepare the new drive.

You are reviewing new RAM to purchase for a gaming computer and find three different RAM modules that are the same except for their CL rating.The memory with which rating will work best? CL18 CL20 CL15 They will all perform at the same speed.

CL15

You install a new video adapter and update the drivers, but notice the icons have a distorted geometry. What could you do to fix the problem? Change resolution Modify refresh rate Adjust font size Enable ClearType

Change resolution

You log in to a wireless router with administrative privileges and change the SSID. What exactly have you done? You cannot change the SSID Changed the subnet mask Changed the network name Changed the IP address Changed the MAC address

Changed the network name

You have just installed a new sound card in your system, and Windows says the card installed with no errors. When you plug in the speakers and try to play music, you hear no sound. What is the first and second thing you should do? (select two answer) Check the volume controls on the speaker amplifier and in Windows. Use Device Manager to update the sound card drivers. Identify your sound card by opening the case and looking on the card for the manufacturer and model. Use Device Manager to uninstall the sound card. Check Device Manager to see if the sound card is recognized and has no errors.

Check Device Manager to see if the sound card is recognized and has no errors. Check the volume controls on the speaker amplifier and in Windows.

What is the best method for disposal for empty inkjet printer cartridges and empty toner cartridges? Check with local environmental officials in your area for proper disposal of these items. Flush each cartridge with water and recycle with office recycling service. Flush each empty cartridge with water, wrap in plastic, and place in trash. Place cartridges in plastic trash bags and dispose with company trash service.

Check with local environmental officials in your area for proper disposal of these items.

Which of the following fire extinguisher classifications should be used on an electrical fire? Class A Class B Class D Class C

Class C

What should you do if an inkjet printer prints with missing dots or lines on the page? Change the toner cartridge. Clean the heating element. Replace the image drum. Clean the inkjet nozzles.

Clean the inkjet nozzles

A small company has a few users that are spending too much time on specific social media web sites; this is affecting their productivity at work. The manager asks if it is possible to limit access to those sites. Which of the following will satisfy the request while not limiting access to other websites? Configure a proxy server as an internet appliance to limit access to the web sites. Configure a firewall and add the web sites the users are visiting to the whitelist. Configure a firewall with content filtering on the PCs of users who visit the sites. Implement MAC filtering on the router for the PCs that are accessing the sites.

Configure a proxy server as an internet appliance to limit access to the web sites.

Ana buys a computer from a surplus sale event at a local university. When she boots it up, it asks for a password even before the operating system loads. How can she overcome this problem? Reinstall the operating system and reboot the system. Configure jumpers to clear the BIOS/UEFI settings. Insert a bootable USB flash drive and restart the system. Access the BIOS/UEFI and clear the user password.

Configure jumpers to clear the BIOS/UEFI settings.

Ana buys a computer from a surplus sale event at a local university. When she boots it up, it asks for a password even before the operating system loads. How can she overcome this problem? Reinstall the operating system and reboot the system. Insert a bootable USB flash drive and restart the system. Access the BIOS/UEFI and clear the user password. Configure jumpers to clear the BIOS/UEFI settings.

Configure jumpers to clear the BIOS/UEFI settings.

You are troubleshooting a serious issue for a friend because their computer does not boot up properly. What method should be employed to ensure the user's data is protected? Use Windows Explorer to copy the data to another storage media on the local system. Ask the user if they backed up the data. If they say yes, you can proceed with caution. Use a professional data recovery service to copy the data to another storage media. Connect the drive to another computer and copy the data to another storage media.

Connect the drive to another computer and copy the data to another storage media.

Dyane asks for your help to understand why her corporate email is not working as she expects on her tablet. The tablet has no cellular capability, but she connects to Wi-Fi when at work and at home. When she's at a customer site and needs to find a particular email about the customer, she finds that email is not available. What can you tell Dyane about the situation? Most likely, the email app is corrupted, and she needs to uninstall and install it again. Corporate policies don't allow email to be stored on her device. ActiveSync is enabled. She needs to download all her email while she's connected to Wi-Fi.

Corporate policies don't allow email to be stored on her device.

A client contacted you to request your help in researching and supplying the hardware necessary to implement a SOHO solution at his new home-based business. Which of the following SOHO router features will simplify IP address configuration on the private network for both wired and wireless clients? DHCP server Multi-port switch Wireless access point Firewall FTP server

DHCP server

You are setting up your Windows computer to connect to the Internet. When you type www.microsoft.com, the issues an error message indicating the site cannot be reached. What network setting should you check to see the address of the server being used to resolve the domain name you entered in the browser? DNS Gateway Subnet mask IP address

DNS

Brandon purchased a new processor online for an upgrade. When he purchased the processor, he made sure that it used the same socket his computer's motherboard used. But he did not check to see whether the motherboard chipset was compatible. What will happen if you install a processor on a motherboard that can fit the socket but is the wrong chipset? The computer will work fine. You will not be able install the processor in the wrong motherboard. Damage to both the processor and the motherboard. The computer will power on but will fail POST.

Damage to both the processor and the motherboard.

You install a new peripheral, but it does not work. Then you remember about the drivers. Where can check to see if they were installed automatically? Device Manager Control Panel Programs and Features Peripheral Manager

Device Manager

Four years ago Faleka bought a custom computer with a mid-tier motherboard and a basic configuration option. During the last three months he has noticed the video quality seems to be gradually degrading. To troubleshoot, he uses a known-good replacement monitor and video cable, but the problem persists. What would be a reasonable course of action for Faleka to take? A wireless router is too close to the monitor causing interference. Disable the onboard video port and install a new graphics card. Four years is a long time, so the video drivers need to be updated. Remove the existing onboard video card and install a new one.

Disable the onboard video port and install a new graphics card.

You are researching RAM for a computer you are building for a friend who will be using the system as a home office server for a small business. She wants the added protection so the computer will not crash due to a memory error. What type of RAM should you consider purchasing? Registered Unbuffered ECC Buffered

ECC

Which of the following is a static control device used to dissipate the static charge on the workbench? ESD mat ESD strap UPS Surge suppressor

ESD mat

Place the following information in the correct fields in Figure 9-48 to add an email account to a smartphone using port 143 for the incoming mail server and port 25 for the outgoing mail server (not all information will be used): imap-mail.sample.com p@ssw0rd pop-mail.sample.com [email protected] smtp-mail.sample.com Mary Jones

Email - [email protected] Password - p@ssw0rd incoming mail server - imap-mail.sample.com Outgoing mail server - smtp-mail.sample.com

A technician is configuring a new SOHO multifunction router at a customer site to provide network access to several wireless devices. The technician is required to protect the internal network from unauthorized access while performing the initial router setup as well as during normal operation after the configuration is completed. Which of the following is the best step for the technician to take in securing the router to meet this requirement? Disable the radio transmitter in the wireless router. Enable DHCP on the router and configure IP address reservations for the wireless clients. Configure MAC filtering on the router and allow access to only the technician's computer. Change the default administrative password on the router.

Enable DHCP on the router and configure IP address reservations for the wireless clients.

Kai needs to compile information on the motherboard brand and model for a few computers running important applications. He does not have the motherboard manuals. How can he obtain the information with relative ease? Power down, open the case, and take a picture Enter the msinfo32.exe command in Windows Open the Control Panel then Device Manager Access the BIOS/UEFI and print a summary report

Enter the msinfo32.exe command in Windows

Ramah is preparing a presentation on networking terminology. She wants to ensure everyone understands the difference between a node and a host. How should she define these terms? Select three. Every host is a node, but not every node is a host. A smart thermostat is an example of a node. A host has an IP address a node has a MAC address. A node is not used to run a variety of applications. A host can be either a client or a server, but not both.

Every host is a node, but not every node is a host. A node is not used to run a variety of applications. A smart thermostat is an example of a node.

Which type of boot authentication is more secure? Drive password. Windows password Power-on password or supervisor password. Incorrect: Full disk encryption is the most secure option because it secures the entire drive, it cannot be reset by jumpers on the motherboard, and the encryption stays with the drive even if it is moved to a different computer. Full disk encryption.

Full disk encryption

You're responding to a troubleshooting ticket about a laser printer in HR that isn't working. According to the ticket, the printer runs the print job and successfully sends the paper through with the text printed correctly. However, the toner smudges easily and sticks to other papers, equipment, and clothes. Which part in the printer probably needs replacing? Fuser assembly Imaging drum Transfer roller Toner cartridge

Fuser assembly

Dakota uses a power supply tester to examine the power supply on a friend's desktop computer that is exhibiting problems. The tester measured a 7 V reading from the +12 V output.Which devices are most likely to be affected by this deficiency? Select two. Graphics cards CPU Keyboard and mouse USB Ports SATA Drives

Graphics cards SATA Drives

Which statements are true regarding motherboards? (Select two) Has eSATA ports for internal SSDs Has slots for DIMMs Has a CPU socket Also called a daughter card Has a heat sink on the PCIe slots

Has slots for DIMMs Has a CPU socket

A user called to inform you that the laptop she purchased yesterday is malfunctioning and will not connect to her wireless network. You personally checked to verify that the wireless worked properly before the user left your office. The user states she rebooted the computer several times but the problem still persists. Which of the following is the first step you should take to assist the user in resolving this issue? Have the user press the appropriate function key combination to enable the wireless radio and then attempt to connect to the wireless network. Ask the user to turn on the laptop's airplane mode and attempt to reconnect to the wireless network. Inform the user she will need to return the laptop so you can replace the internal Wi-Fi card and verify wireless functionality. Instruct the user on how to reseat the internal mini-PCIe wireless adapter and try to connect to the wireless network.

Have the user press the appropriate function key combination to enable the wireless radio and then attempt to connect to the wireless network.

Dumas, who has excellent mechanical aptitude, owns a computer with two hard drives. One drive is used for the operating system and the other drive is used for his personal files. He decides to install a third disk in a RAID 1 configuration to protect the disk with his files against data loss. He is not too concerned about data loss on the disk with the operating system because he could easily reinstall the OS, so that disk is not included in the RAID configuration. When he is done, he powers up his computer, no error messages are displayed, yet he is distraught because all his data is lost. Why would this happen? Since the new drive had no data, and RAID 1 mirrors data, it erased the data on the original. He didn't back up his data. When RAID is configured all data on participating drives is lost. The new drive was smaller than the original drive so the data from the original did not fit. The RAID expansion card is not seated properly so the RAID drives are not being detected.

He didn't back up his data. When RAID is configured all data on participating drives is lost.

A geospatial company uses LRFW networks because it allows them to transmit signals across large distances that can sometimes exceed 100 miles. What features of LRFW enable this capability? Select two. High frequency transmission Highly directional antennas High bandwidth transmitter High orbital geospatial satellite High power transmission

High power transmission Highly directional antennas

Which of the following is most likely to damage a hard drive installed and running inside a computer in a business environment? ESD Electrical fire Humidity High temperature

Humidity

Gulliver is trying to determine why one of the computers at work cannot connect to the network. He thinks it might be DHCP related but wants to rule out the computer itself as being the problem. Gulliver manually configures the network settings that will allow the computer to connect to the network. What three values does he configure? Select three. Port number MAC address Subnet Mask IP address Default Gateway

IP address Subnet Mask Default Gateway

Leroy buys three identical 2 TB SSDs to implement a fault tolerant RAID configuration. He configures RAID 1 using the three disks, and later discover that the total storage is only 2 TB. What alternative, if any, does Leroy have? He has no alternative Implement RAID 10 Implement RAID 5 Implement RAID 01 Implement RAID 0

Implement RAID 5

You are tasked with securing a network for a client that requires a spam gateway, VPN, anti-malware as well as an end-point management system. Which of the following would best help you meet the requirements of the client? Implement identity-based ACLs. Implement an IDS. Implement a firewall. Implement an IPS. Implement a UTM appliance.

Implement a UTM appliance.

Your company is experiencing an increase in malware incidents. Your manager is asking for advice on how best to verify that company-owned workstations are up-to-date with security patches, anti-malware requirements, and software application updates. The manager is also concerned that employee-owned devices connecting to the corporate LAN have the same level of security as the company devices. Which of the following protections and services should you recommend? Implement an intrusion prevention system. Implement an endpoint management server appliance. Implement an intrusion detection system appliance. Implement a firewall with packet inspection.

Implement an endpoint management server appliance.

Which of the following is a scenario in which an IT support technician would most likely be required to implement the alternate IP configuration method on a network host? When a workstation requires that more than two different DNS server IP addresses be configured for a specific network interface. In the event a DHCP server is unavailable, the workstation will have a valid IP address on the subnet. To assign a secondary DNS server IP address to a specific network interface on the workstation. To ensure a workstation receives the same IP address from the DHCP server each time the workstation is booted.

In the event a DHCP server is unavailable, the workstation will have a valid IP address on the subnet.

Ron is using an older computer with only one RAM module to experiment with the installation of various Windows operating systems. After the first installation he checks the Device Manager and notices a yellow triangle next to the entry labeled SM Bus Controller. What should Ron do to fix this problem? Ensure the CPU and RAM are properly seated. Install the chipset drivers for the motherboard. Flash the BIOS/UEFI with the latest version. Reboot the computer after installing the OS.

Install the chipset drivers for the motherboard.

Mr. Sales knocks on your door and tries to sell you a faucet with the ability to notify you through your cell phone if it springs a leak. What technology enables this capability? SDN SCADA IoT PoE

IoT

Your computer has three drives in a RAID 5 configuration. One of the drives fails so you replace it right away. Immediately upon replacing the drive you notice that the overall performance seems to have been degraded. You research the issue and conclude that this is the expected behavior. How can you rationalize this behavior? The new drive was not detected so the system continues to use RAID 5, but in a degraded mode. You can't rationalize this behavior. It is a false statement. Performance should not be degraded. It takes time to rebuild the data on the new drive. During this time performance is degraded. When a RAID 5 drive fails, the data is temporarily written to pagefile.sys which is slower than RAID 5.

It takes time to rebuild the data on the new drive. During this time performance is degraded.

Johan is a hard drive performance engineer working at a major storage device manufacturer. He needs to measure, record, and analyze the throughput, IOPS, and the latency of the different models of drives the company produces. What is the difference between these three parameters? Select three. IOPS is the amount of data flow through a point in the data path in one second. Latency measures the time required to process a data request or a transaction. Throughput is the amount of data flow through a point in the data path in one second. Throughput measures the time required to process a data request or a transaction. Latency measures the amount of read write operations performed in one second. IOPS measures the number of read or write operations performed in one second.

Latency measures the time required to process a data request or a transaction. IOPS measures the number of read or write operations performed in one second. Throughput is the amount of data flow through a point in the data path in one second.

Johan is a hard drive performance engineer working at a major storage device manufacturer. He needs to measure, record, and analyze the throughput, IOPS, and the latency of the different models of drives the company produces. What is the difference between these three parameters? Select three. Throughput is the amount of data flow through a point in the data path in one second. Latency measures the time required to process a data request or a transaction. Latency measures the amount of read write operations performed in one second. IOPS is the amount of data flow through a point in the data path in one second. IOPS measures the number of read or write operations performed in one second. Throughput measures the time required to process a data request or a transaction.

Latency measures the time required to process a data request or a transaction. IOPS measures the number of read or write operations performed in one second. Throughput is the amount of data flow through a point in the data path in one second.

What type of processor memory is located on the processor chip (processor die)? Level 3 cache Level 2 cache Level 0 cache Level 1 cache

Level 1 cache

You're at the store to buy a car charger for your dad's iPhone. There are several options, with many different types of connectors. Which of these connectors should you choose? USB-C microUSB Lightning VGA

Lightning

You buy a new hard disk drive and install the Linux operating system. You later decide you prefer the Windows operating system so you install it instead. Before you installed either one of the two operating systems, the hard drive had sector markings that allowed you to install the operating system of your choice. What facilitated this capability? Boot sector High-level formatting Low-level formatting Sector provisioning Partitioning

Low-level formatting

You run the ipconfig /all command on your Windows computer and see a hexadecimal value that looks like this: E0-70-EA-4E-AB-A5 What does it represent? Select two. IP address Port number Logical address MAC address Physical address

MAC address Physical address

In an enterprise, when an employee is allowed to use their smartphone for business, which software is used to verify the smartphone satisfies the security requirements needs to protect enterprise data on the device? Microsoft Exchange VPN MDM ActiveSync

MDM

Your company sells hundreds of large storage disk arrays every year that can be configured locally using a dedicated laptop. You travel between many customer sites providing maintenance and support to these laptops. It is your responsibility to ensure you have the necessary FRUs as you travel from site to site. At the very least, what type of FRUs will you keep on-hand? DIMMs, monitor, keyboard, mouse, and wireless card Port replicator, webcam, headphones, network cable Memory modules, hard drives, keyboards, and wireless card P1 connectors, SATA cables, video card, and a multimeter

Memory modules, hard drives, keyboards, and wireless card

The video on your laptop needs to be updated. You have researched online, and according to the manufacturer, you can install a new video card in your laptop. What is the most likely slot connection you will use to install a new video card in your laptop? ExpressCard slot CardBus slot USB Mini PCIe

Mini PCIe

What connector has 4 pins, is used for older IDE drives and some SATA drives, and can provide +5 V and +12 V power outputs? SATA connector PCIe connector Molex connector P1 connector

Molex connector

During routine maintenance on your server, you discover that one of the hard drives on your RAID array is starting to go bad. After you replace the drive and rebuild the data, you run diagnostics on the RAID controller card with no problems, so you believe you fixed the problem. The next morning you arrive at work and discover that the RAID has completely failed. None of the disks are working. Your server is still running because you installed the OS on a non-RAID disk, but all the data is missing, and the server shows that none of your RAID disks are found. What might be the problem with your server? (Select all that apply.) Motherboard RAM RAID controller Power supply CPU

Motherboard RAID controller

While working on your computer, you receive the POST error, "Drive Not Recognized." You check your SATA cable to see if it is the problem, and it tests fine. You remove the hard drive and test it in a computer system known to be in good working condition and find that the hard drive is working. You can move data and check to make sure the OS files are not corrupt. You use a power supply tester to see if the voltage for the SATA power connection is correct, and the test shows the power is correct. You even check BIOS to make sure the hard drive can be recognized and find that all settings in BIOS are at default, so the system should recognize the hard drive. What might be the problem with your hard drive system? Motherboard SATA port has gone bad. UEFI has the wrong hard drive type. Computer virus has deleted your MBR. Hard drive jumpers are in wrong place.

Motherboard SATA port has gone bad

You are installing a new hard drive in a system in which the hard drive will run at 6.0 Gbps. What can you use to determine whether the SATA port number into which you are connecting the drive will also run at 6.0 Gbps? All ports are standard. Hard drive driver. Motherboard manual. UEFI/BIOS will provide the standard.

Motherboard manual.

A processor housing that contains more than one processor is referred to as what term? Multiprocessor platform Multihoused processor Multicore processor Multithreaded processor

Multicore processor

Cathy wants to connect to her wireless LAN at home but is not sure where to change the setting so that she can connect. Where in the Windows Control Panel will Cathy find her computer's network connection settings? Network Control Center Internet Options Administrative Tools Network and Sharing Center

Network and Sharing Center

Jose calls you at the help desk because he is having a problem logging on to his laptop computer. After several unsuccessful attempts to enter his password, he asks you to reset the password because he must have forgotten it. You reset his password, and he types it, but again the computer rejects it. Jose assures you that he typed the correct username and password. You ask him what type of computer he is using, and he tells you a laptop. What might be the problem with Jose's computer? OS is corrupt. Num Lock key is on. Keyboard is in the wrong language. Keyboard is not working.

Num Lock key is on

A customer takes a computer to a repair shop because the system did not boot successfully after adding a memory module to help increase performance. What is likely to be the problem? The memory modules operate at different speeds Two different manufacturer's memory are installed One memory stick in unbuffered, the other is registered One of the memory slots has been left unpopulated

One memory stick in unbuffered, the other is registered

You have an eight-year-old computer with all the original components still in place. The power supply fan seems to be going bad, so you start troubleshooting. You replace the power supply, but the fan continues to have the same problem. You then disconnect all the other components except the motherboard. Only under this condition does the fan works as expected. Which of the following is most likely to be true? One of the other components was causing a short and drawing too much power. The power supply needs to be replaced with one that has a higher power rating. The system was overheating; opening the case cooled it down and fixed the fan. The motherboard should be replaced right away to prevent additional damage.

One of the other components was causing a short and drawing too much power.

A computer has four DDR4 memory modules. Two modules have a speed of 3000 MHz and the other two have a speed of 4000 MHz. If the two 3000 MHz DIMMs are upgraded, the new modules to be installed should have what rating? PC4 32000 PC4 24000 PC4 28800 PC4 25600

PC4 32000

Your computer system loses power while you are working on a project for a very important client. When the computer restarts, you hear continuous short beeps coming from your computer, and the monitor is showing no signal. What do the beeps mean? POST has failed, and you should research the BIOS beep codes. RAM should be reseated in the DIMM slots on the motherboard. POST has passed, and your computer is working properly; you should check the video cable. Motherboard needs to be replaced. Processor has failed and needs to be replaced.

POST has failed, and you should research the BIOS beep codes.

Jana is an independent software developer looking for a cloud model that will allow her to easily and quickly provision computing resources, test her application, then release the computing resources when done. Which model should Jana use? PaaS IaaS SaaS XaaS

Paas

You are running a performance test using three different browsers on the same computer to simultaneously access the same web site. What numeric identifier or address is used to keep the three connections separate at the application (browser) level? FQDN MAC Address IP address Port number

Port number

You disassemble and reassemble a desktop computer. When you first turn it on, you see no lights and hear no sounds. Nothing appears on the monitor screen. What is the most likely cause of the problem? Power cords to the motherboard are not connected. A memory module is not seated properly in a memory slot. You forgot to plug in the monitor's external power cord. A wire in the case is obstructing a fan.

Power cords to the motherboard are not connected.

You decide you want to overclock the processors on your system. What is the first step in the process? Press a key or combination of keys during POST to access the BIOS/UEFI setup program Insert the BIOS setup floppy disk, then reboot to access the BIOS/UEFI setup program Boot Windows as Administrator, go to Control Panel, set the BIOS/UEFI flag, then restart Set a motherboard jumper and start the computer; this starts the BIOS/UEFI setup program

Press a key or combination of keys during POST to access the BIOS/UEFI setup program

What new parts will you need to replace a failing processor? (Choose all that apply.) Power cable Thermal compound Processor Cooling assembly

Processor, cooling assembly, thermal compound

What is the set of rules and standards that any two entities use for communication? Lanes Protocol Traces Bus

Protocol

You have two matching hard drives in a system, which you plan to configure as a RAID array to improve performance. Which RAID configuration should you use? RAID 1 RAID 5 RAID 0 RAID 10

RAID 0

During routine maintenance on your server, you discover that one of the hard drives on your RAID array is starting to go bad. After you replace the drive and rebuild the data, you run diagnostics on the RAID controller card with no problems, so you believe you fixed the problem. The next morning you arrive at work and discover that the RAID has completely failed. None of the disks are working. Your server is still running because you installed the OS on a non-RAID disk, but all the data is missing, and the server shows that none of your RAID disks are found. What might be the problem with your server? (Select all that apply.) RAID controller RAM Motherboard CPU Power supply

RAID controller Motherboard

George is involved with a project at work. Over the last few weeks, he has noticed a gradual but significant degradation in performance when running his AutoCAD program. He calls the technician and asks him to check his computer. The technician tells George to reboot the computer and asks George how much RAM was detected. The amount of RAM reported is exactly as expected.What hardware could be causing this problem? Select two. Video card Processor CMOS battery Motherboard RAM

RAM Motherboard

You notice that your computer is running slow and decide to reboot the computer to see if that will fix the problem. During the reboot, you notice that the amount of RAM shown during the RAM count is not the same as it was the day before. What might cause this problem? RAM module has become unseated. CMOS RAM has become corrupt. System is overheating. CMOS battery is failing.

RAM module has become unseated.

Online activity for a retail company rises dramatically in November and December. Which cloud computing feature allows them to automatically scale up or down their computing resources to meet demand? Rapid Elasticity Metered Utilization High Availability File Synchronization

Rapid Elasticity

You are preparing to replace a faulty power supply unit in a desktop computer. Which of the following is the first step you should take? Ask a coworker to assist in the repair. Remove all jewelry that may come into contact with components. Remove the CPU to prevent ESD damage. Locate the toxic waste instructions for the PSU.

Remove all jewelry that may come into contact with components.

Sara is having a tough time finding the cause of a problem on a computer she is troubleshooting. She found a possible problem but is not sure if she is correct. In case she is wrong, Sara does not want to test her theory, because doing so might worsen the problem. What would you advise Sara to do? Take a guess about what the problem might be. Research the problem on the Internet. Test her theory. Tell her customer she can't fix the problem.

Research the problem on the Internet.

You're trying to cast a video presentation from your tablet to a projector for a training session with some new hires. Although you tested it successfully yesterday, today the connection is not cooperating. You've closed apps you're not using, and you've checked that the projector and the tablet are working otherwise. Of the following troubleshooting steps, which should you try first? Second? Restart the projector. Restart the tablet. Reinstall the presentation app. Verify that you have Internet access on the tablet.

Restart the tablet Restart the projector

A software development firm needs to test a high-end application on a system with a family of 64-core AMD processors. Which processor will meet their needs? Ryzen Threadripper Athlon Pro Ryzen with Graphics Athlon with Graphics

Ryzen Threadripper

You work for a supplier that provides technology products to a variety of industries. One of your partners calls you and indicates they need to buy 10 computers that will run an application that requires writing to the hard drive at 3.5 Gb/sec. What standard should the SATA connector on the motherboard support? SATA Revision 3.x SATA Revision 1.x SATA Revision 3.2 SATA Revision 2.x

SATA Revision 3.x

Jenny is working on a laptop computer and notices that the computer is not running very fast. She looks and realizes that the laptop supports 8GB of RAM and that the computer is running only 4GB of RAM. Jenny would like to add four more gigabits of RAM. She opens the computer and finds that there is an open slot for RAM. She checks the other module and determines that the module has 204 pins.What module should Jenny order? SO-DIMM DDR3 SO-DIMM DDR SO-DIMM DDR4 SO-DIMM DDR2

SO-DIMM DDR3

You are completing a networking assignment and need to connect devices as shown in the schematic. Computer PC1 connects to switch S1. S1 connects to router R1. R1 connects to router R2. R2 connects to switch S2 which connects to computer PC2. None of the devices support auto-linking.PC1 - - - - S1 - - - - R1 - - - - R2 - - - - S2 - - - - PC2Beginning with PC1, what type of cable do you need to connect the devices (XO = crossover, ST = straight-through)? XO, XO, ST, XO, XO XO, ST, ST, ST, XO ST, ST, XO, ST, ST ST, XO, XO, XO, ST

ST, ST, XO, ST, ST

While visiting a coffee shop, you see a poster advertising a concert for a music group you'd love to see. You notice there's an NFC tag at the bottom with additional information about the concert. Which of the following devices would likely be able to read the NFC tag? GPS Smartphone eReader Laptop

Smartphone

A friend calls to tell you they have just dropped their iPhone in water. They ask you what to do. What advice can you give your friend? (Choose all that apply.) Take the phone out of the case and dry off the surface. Place the phone in a bag of rice so the rice can absorb the moisture. Use a hair dryer set to medium heat to dry the phone. Set the phone in front of a cool fan.

Take the phone out of the case and dry off the surface. Set the phone in front of a cool fan.

You are not able to print a Word document on a Windows computer to a printer on the network. The network printer is connected directly to the network, but when you look at the Devices and Printers window, you see the name of the printer as \BRYANT\HP LaserJet Pro MFP. In the following list, select the possible sources of the problem. (Choose all that apply.) The BRYANT computer is not turned on. The HP LaserJet printer is not online. The BRYANT computer does not have file and printer sharing enabled. The Windows computer has a stalled print spool.

The BRYANT computer is not turned on The HP LaserJet printer is not online

Tomi buys a CPU from a computer store. The retail box references the amount of L1 cache in the list of features. What is it referring to? The memory between the CPU package and the DIMM slots The maximum amount of memory the processor can access The memory in the CPU package, but not on the processor die The amount of memory residing directly on the processor die

The amount of memory residing directly on the processor die

You install Windows on a new SSD that fits in an M.2 socket in a modern high-end motherboard. After installing the OS, the system will not boot as expected. What could be the problem? The motherboard does not support booting from an M.2 device. The M.2 standard can only be used with HDDs and not SSDs. The boot sequence needs to be changed to boot from the SSD. You need to install the SSD driver from the SSD manufacturer.

The boot sequence needs to be changed to boot from the SSD.

Torino receives a call from a SOHO client who says her computer is not working. He goes to her office and checks the network settings. He notices that the default gateway entry is blank, yet he can ping the router. Once he enters the default gateway, the problem is solved. What did the client mean when she said her computer is not working? She could not print on the local printer The computer had no internet access The computer had an invalid IP address The network interface card was disabled

The computer had no internet access

Juridia buys new a 16 GB flash drive, she takes it out of the package, and tries to copy an 8 GB file to it. However, the operation fails with an error message indicating the file is too large. Which of the following statements are most likely to be true? Select two. The flash drive was shipped from the factory with files that need to be deleted. The flash drive is not working properly and needs to be replaced with a new one. The flash drive needs to be reformatted with the NTFS or exFAT file system. The flash drive has the FAT32 file system, which supports files up to 4 GB in size. The flash drive was shipped from the factory without low-level formatting.

The flash drive needs to be reformatted with the NTFS or exFAT file system. The flash drive has the FAT32 file system, which supports files up to 4 GB in size.

After Sandy and a friend troubleshoot her laptop they determine the LCD screen needs to be replaced. Sandy gets tired of waiting on her friend, who knows more about computers, and decides to do it herself by watching videos online. In the process, she accidentally breaks one of the two cables that wrap around the screen and connect to the mini-PCIe card inside the laptop. What is the impact of this mishap? The laptop will lose its Wi-Fi capabilities. The laptop LCD screen will not have power. The laptop webcam will not function. The laptop sound will no longer work.

The laptop will lose its Wi-Fi capabilities.

You want to setup a separate network at home that is accessible from the internet. You want it to be isolated from your personal network, so you lease an IPv6 address from the ISP. When you configure the interface IDs of the devices on the network, which bits in the IPv6 address will you be modifying? The last 32 bits of the IPv6 address The 16 bits following the first 48 The last 64 bits of the IPv6 address The first 48 bits of the IPv6 address

The last 64 bits of the IPv6 address

When selecting a processor to match system needs, what features should you NOT consider? Reviews of processors, including benchmarks and comparisons to other processors The latest and most powerful processor available because the performance benefit will far outweigh the cost Balancing the performance and power of the CPU with the entire system, including graphics adaptors and hard drives Processor's ability to multitask, the number of cores, and multithreading abilities and which programs can make use of the abilities

The latest and most powerful processor available because the performance benefit will far outweigh the cost

You are not able to print a test page from your Windows computer to your local, USB-connected Canon Pixma printer. Which of the following are possible causes of the problem? (Choose all that apply.) The network is down. The printer cable is not connected properly. The Windows print spool is stalled. File and printer sharing is not enabled.

The printer cable is not connected properly The Windows print spool is stalled

You work for a company that provides the same smartphone model for dozens of its employees. While troubleshooting one smartphone that won't connect to the cellular network, you call the provider's tech support number for some assistance. The technician asks for the device's IMEI. What is she trying to determine? The OS version on the phone The specific device you're calling about The SIM card installed in the device The IP address of the phone on the cellular provider's data network

The specific device you're calling about

Gina is upgrading your computer with a new processor. She installs the processor into your motherboard and adds the cooling system. She powers up the computer, and it begins to boot but then shuts down.What could be the cause of this problem? Processor is not seated properly. Computer is overclocked. Processor is not compatible. Thermal compound was not used.

Thermal compound was not used.

Suppose you and your friend want to exchange lecture notes taken during class. She has an iPhone, and you have an iPad. What is the easiest way to do the exchange? Copy the files to an SD card and move the SD card to each device. Drop the files in OneDrive and share notebooks with each other. Send a text to each other with the files attached. Transfer the files through an AirDrop connection.

Transfer the files through an AirDrop connection

A laptop has an SD card slot that no longer reads cards inserted in the slot. Which is the first and best solution to try? Second? (select two answers) Download and install the latest drivers from the laptop manufacturer for the card slot. Replace the card reader on the system board, being careful to only use parts sold or recommended by the laptop manufacturer. Update Windows on the laptop. Purchase a USB memory card adapter to replace the SD card slot. Reinstall Windows on the laptop.

Update Windows on the laptop. Download and install the latest drivers from the laptop manufacturer for the card slot.

Jose is about to upgrade the processor in a computer. What should he do first? Back up the data on all HHDs and SSDs in the computer. Update the RAM to ensure compatibility with the new CPU. Update the firmware on the motherboard if needed. Update the device drivers for all devices in expansion slots.

Update the firmware on the motherboard if needed.

Jose is about to upgrade the processor in a computer. What should he do first? Update the RAM to ensure compatibility with the new CPU. Update the device drivers for all devices in expansion slots. Back up the data on all HHDs and SSDs in the computer. Update the firmware on the motherboard if needed.

Update the firmware on the motherboard if needed.

You decide to add three new hard drives to your computer so that you can increase the amount of storage on it. When you install the hard drives, you find enough SATA connections on the motherboard, but it is short one SATA power connector. What is the easiest way to add a SATA power connector to the system? Use the Molex connector. Purchase a new power supply. You will not be able to add the SATA hard drive. Use a Molex to SATA power adapter.

Use a Molex to SATA power adapter.

You suspect your computer is overheating because your system sometimes restarts or turns off by itself. At other times the 32 inch monitor turns blue, and the system remains unresponsive until you manually restart it. What relatively quick measure can you take to try to fix the problem? Use a can of compressed air to blow out the dust Move the laptop to a temperature controlled environment Remove the existing CPU and install a new one Replace the fan and heat sink assembly on the CPU

Use a can of compressed air to blow out the dust

You replace an internal drive that is only used to backup data on a computer. Before you install the case cover, you power on the computer and observe the disk drive lights are not blinking. You suspect it may not be receiving power, but cannot find the power supply tester. How can you quickly verify whether power is being supplied to the disk drive? Replace the power supply Use a multimeter Use a POST card Run diagnostic software once the OS loads

Use a multimeter

You replace an internal drive that is only used to backup data on a computer. Before you install the case cover, you power on the computer and observe the disk drive lights are not blinking. You suspect it may not be receiving power, but cannot find the power supply tester. How can you quickly verify whether power is being supplied to the disk drive? Use a POST card Run diagnostic software once the OS loads Use a multimeter Replace the power supply

Use a multimeter

Your laptop at home is exhibiting intermittent problems and you suspect it could be related to power. How can you verify the power adapter is supplying the proper voltage? Use a multimeter. Place the black probe of the multimeter in the center of the DC connector and the red probe on the outside cylinder. Use a multimeter. Place the red probe of the multimeter in the center of the DC connector and the black probe on the outside cylinder. Replacing the old power adapter with a new one is a reasonable way of verifying it is delivering the right amount of voltage and power. Verify the electrical outlet is delivering power then plug in the power adapter. Connect the 24-pin P1 connect into a power supply tester.

Use a multimeter. Place the red probe of the multimeter in the center of the DC connector and the black probe on the outside cylinder.

Joanna is researching high-end motherboards for a gaming computer with the best performance possible. Which consideration should be highest on the list? Use the highest-performing processor Use the highest-performing motherboard Use the highest-performing memory Use the processor with the most cores

Use the highest-performing processor

Cirrus was hired to start a multimedia group at a major corporation. He has been asked to buy high-end equipment to ensure it will not be obsolete in three or four years. He buys a video camera capable of recording 8 MB/sec. What type of SD memory card should he use in the camera? C10 V10 C6 V6

V10

Damion recently did an update to his computer and added a new video card. After the update, Damion decided that he would like to play his favorite game. While he was playing the game, the system locked up. He restarted the computer and did not have any issues until he tried to play the same game, at which point, the computer locked up again. What might be the problem with Damion's computer? (Select all that apply.) Video card device drives need to be updated. Version of DirectX is out of date. Windows is not compatible with the game. Game is not compatible with video card.

Video card device drives need to be updated. Version of DirectX is out of date. Game is not compatible with video card.

You have four hard drives on hand and need a replacement drive for a desktop system. The documentation for the motherboard installed in the system says the board has six SATA 3 Gb/s connectors and one IDE connector. Which of the four hard drives will work in the system and yield the best performance? Ultralock IDE ATA 4500-RPM 3.5" HDD Seagate IDE ATA 4500-RPM 3.5" HDD WD 3.5" 7200-RPM SATA Revision 3.0 HDD WD 2.5" 4500-RPM SATA 6 Gb/s HDD

WD 3.5" 7200-RPM SATA Revision 3.0 HDD

Someone asks you for help with a computer that hangs at odd times. You turn it on and work for about 15 minutes, and then the computer freezes and powers down. What do you do first? Install an additional fan. Wait about 30 minutes for the system to cool down and try again. Replace the power supply. Replace the surge protector.

Wait about 30 minutes for the system to cool down and try again.

Your manager wants you to build a custom computer for a dedicated application. Which of the following is NOT a factor that needs to be considered? What form factor does the motherboard use? What is the price of the motherboard? How is the motherboard going to be used? What operating system will be installed?

What operating system will be installed?

Which of these network connections would allow your smartphone to sync your photos to your online account? (Choose all that apply.) Wi-Fi Bluetooth GPS Cellular

Wi-Fi Cellular

You work at a large department store selling computer products. Iwina walks in and wants to buy a wireless router. She explains that the media streaming device she ordered online supports a transmission speed of up to 200 Mbps. What type of router should you recommend? Wi-Fi 802.11n Wi-Fi 802.11b Wi-Fi 802.11g Wi-Fi 802.11a

Wi-Fi 802.11n

A company needs to upgrade their servers and workstations to support the latest 64-bit applications and deliver better performance. Which two processors will satisfy the company's requirements? Core i7 Celeron Xeon Itanium

Xeon Itanium

When handling a motherboard, cards, or drive, which statement is NOT accurate? You should not hold expansion cards by the edges. You should not touch edge connectors. You should not touch any soldered components on a card. You should not touch chips on the device.

You should not hold expansion cards by the edges.

When handling a motherboard, cards, or drive, which statement is NOT accurate? You should not touch edge connectors. You should not touch any soldered components on a card. You should not hold expansion cards by the edges. You should not touch chips on the device.

You should not hold expansion cards by the edges.

Godiva's computer is having issues booting up. She troubleshoots and her best guess is that the BCD is corrupt.In her endeavor to plan a solution and implement it, what command should she include? bootrec diskpart dfrgui chkdsk

bootrec

A technician is building a custom gaming computer for a customer. In what order should the technician install the main components? motherboard, cards, power supply, drives power supply, drives, motherboard, cards mother board, power supply, drives, and cards drives, motherboard, cards, power supply

mother board, power supply, drives, and cards

A technician is building a custom gaming computer for a customer. In what order should the technician install the main components? drives, motherboard, cards, power supply mother board, power supply, drives, and cards motherboard, cards, power supply, drives power supply, drives, motherboard, cards

motherboard, cards, power supply, drives

Henry is using the command line to troubleshoot whether a Windows client is able to connect to the server on his network. What command should Henry use to check whether he has connectivity to the server? ifconfig ipconfig ipconfig /displaydns ping

ping

Malai has a desktop computer at home that among other apps, is also running an older 32-bit video game. What type of processor does the computer most likely have? Itanium x86 x86-64 Dual Mode

x86-64