Final Exam
A situation that occurs when the actual state of affairs differs from the desired state of affairs is
A problem
A group that engages in collective work that requires joint effort and generator is
A team
When managing in the global environment which of the following should be considered?
All of the above
Which of the following is true in regards to POSITIONAL bargaining/regulating?
All of the above
Which of the following is true regarding teams and self leadership?
All of the above
A systematic arrangement of people to accomplish some specific purpose is
An organization
The ugly orange negotiation role
B and C
The ___ view of behavior suggest that behavior is primarily determined by external stimuli, while the ___ view of behavior suggest that behavior is largely determined by thinking process
Behavioral, Cognitive
Conflict management has several different styles. Which of these is NOT one of them?
Coercion
Which of the following approaches to dealing with conflict is most likely to lead to a win is
Collaboration
Which of the following is NOT one of the types of teams that we discussed in class?
Cross-matrix
Which of the following is not one of the basic points of principled negotiating?
Demand concessions as a condition of the relationship
All of the following are steps involved in the control process except
Develop a mission statement
The conversion of concept into a message is known as which of the following?
Encoding
Which theory of motivation is based on the idea that perceived inequities or unfairness can cause certain behavior
Equity theory
Walt Disney exhibited many of the characteristics of the entrepreneur. Which of the following is NOT one of the entrepreneurial characteristics that Disney and other entrepreneurs tend to demonstrate?
External locus of control
Which of the following is the richest method of communication and thus the least likely to result in a miscommunication?
Face to face communication
Which part of communication process provides a check to the sender?
Feedback
In an organization the purpose of planning, organizing, leading and controlling is to
Fulfill the organization goals
Research suggests that which of the following actions can enhance the effectiveness of the goal setting process?
Having written goals
The management function concerned with getting, training, motivating and keeping competent employees is
Human Resource Management
Which of the following is an example of how group think can limit team effectiveness
It creates an illusion, invulnerability and morality
The process of achieving goals, effectively and efficiently, through and with other people is known as
Management
WalMart states that their purpose is "To give ordinary folk the chance to buy the same thing as rich people" while the purpose of the Walt Disney Company is "To make people happy." These are both examples of:
Mission Statements
The process by which behavior is energized
Motivation
Illegible print, telephone static, loud voices and day dreams are examples of
Noise
Posture, tone of voice, facial expressions and jeans with holes in the knees are all examples of which of the following..
Non verbal communication
The stage in team development when close relationships develop and group members begin to demonstrate cohesiveness is which of the following?
Norming
Work specialization, departmentalization, chain of command and delegation are all important aspects of
Organizing
Stable and unique pattern of traits characteristics and behavior that gives identity
Personality
When managers are engaged in setting goals for an organization, they are engaged in the management process of
Planning
The four functions of management are
Planning, organizing, leading and controlling
Financial statements are an examples of which type of control?
Post action control
The acceptable parameters of variance between actual performance and the standard is known as
Range of variance
The early managerial approach that focused on productivity and efficiency was
Scientific management
All of the following are barriers to communication except
Similar perceptions
Research suggests that goals are most effective when they are
Specific
The process of formulating and implementing the most appropriate strategies is
Strategic management
Which of the following stories was related in class to help demonstrate entrepreneurial characteristics? The kidnapping of:
The rabbit
A team tends to be ineffective when
There is seldom any internal criticism
Leadership thinking has moved chronologically through which of the following progressions over the past century?
Trait, Behavior, Contingency, Charismatic, Empowering
The ___ type of leader relies on rewards and calculative compliance, the ___ type of leader relies on empowerment and ownership, the ___ type of leader relies on a powerful messages and an emotional reaction, and the ___ type of leader relies on intimidation, fear and coercion
Transactor, Superleader, Visionary leader, Strong man
Jeans team loves working for her, and her team members have become very loyal. She always inspires them to be
Transformational and charismatic
Each of the following people and products were used in class to demonstrate entrepreneurial process except for
Walmart
Which of the following is a primary drawback to compromising in a conflict situation?
You will likely identify a solution that is partially satisfying to both parties, but completely satisfying to neither
Leadership is best defined as influencing others to
achieve organizational controls
Teams are most effective when it is
self conscious about its own operations
An entrepreneur is
someone who recognizes a viable idea for a business product
Control is
the process of monitoring activities so they are accomplished as planned
