Front Desk HOD Desk 100 &200

According to the Check In activity, how much is Noah's copay?

He doesn't owe a copay

If a guarantor account is no longer effective, you need to _____________ the account. A. Inactivate B. Delete C. Terminate D. Remove

Inactive

As you are pre-registering a patient, she tells you that her coverage is no longer effective. What field would you use to terminate the coverage?

Member eff to

On a patient's appt desk, you see multiple future appts with an "R" next to them. This indicates that the appt is

Part of a recurring series

In what type of work queue can you find patient encounters that are missing information?

Patient

A ______________ is an insuring entity. A ___________ is a specific set of benefits. A. plan, payor B. payor, plan C. coverage, plan D. coverage, payor

Payor, Plan

As you are scheduling an appt, you select a check box on the Make Appt form. The Schedule Scanner disappears and when you click search, you are taken to the Recommended Sol'ns form rather than the provider's schedule. What check box did you select?

Auto Search

True or False: You can refund both Jim's copay and non-copay from the POS remind activity.

True

True or False: You would terminate coverage for a patient if the coverage was once effective, but no longer is.

True

True or False: You can make an existing appointment recur.

True

What is Noah's outstanding balance?

$210

A patient's appointment is actually scheduled after you...

Click Accept on the Appointment Review window

Time slots reserved for a specific visit type or type of patient are called

Blocks

When registering a patient for a new worker's compensation visit, which of the following must you create

Claim Information Record

Mary checked in for her appt but then had to leave before she was seen. To maintain appropriate appt stats, you must update her appt info by selecting the ___ button on the DAR and changing the ___ field to ___.

EOD, Status, Left without Seen

True or False: The top section of the Wait list displays possible solutions while the lower section of the wait list displays patines who are waiting for appts.

False

True or False: You can create a new patient record without searching for the patient first.

False

In the Transcribe Orders activity, what icon tells you that an order has been associated with a diagnosis?

Interlocking circles

A referral from a provider within your organization to a provider within your organization is considered an ____ referral.

Internal

If a guarantor account is no longer effective, you need to _____________ the account. A. Inactivate B. Delete C. Terminate D. Remove

Look for an Orders Tab

Noah shows you his insurance card. He does have a copay. What steps do you need to take to update his information in the system?

Select Edit Copay, Enter the details of the copay in the coverage level copay table, and click Accept

You are responsible for running the Confirm Appts report. You call Sophie to confirm her appt but you are unable to reach her. Instead, you leave a voicemail. How do you document in the system that you attempted to reach her?

Select the New call button and enter details about the call

After making a payment toward his outstanding balance, Jim tells you that he needs the money back because of an emergency. You select Jim's appt on the DAR and reopen the Check In activity. What are the next three steps you need to take?

Select the POS refund, enter a value in the Reason field, and choose the payment that needs to be refunded

True or False: The guarantor and subscriber can be two different people or entities when you're registering a dependent patient.

True

True or False: To be considered a joint appointment, the times scheduled for both providers must be the same, overlap, or touch?

True

True or False: You are able to schedule multiple visit types with different providers in the same entry process.

True

True or False: You can add a patient to the Wait List from the Appointment Desk

True

True or False: You can change appointment information prior to the appointment without rescheduling.

True

How can you tell by looking at the DAR if an appt has been checked out?

The status of the appt is Comp.

From which report can you sign in a patient's appt or admission?

Today's Patients Report

True or False: The Cancel apps activity could be used to both cancel or reschedule appt.

True

On a provider's schedule, what color would indicate that a slot had no regular openings, but at least one overbook appointment available?

Yellow

You are scheduling Marie for a Walk In visit. After you enter___, the provider's schedule appears.

a provider