FTC Funeral Rule
warranty
Federal law requires you to make all __________ information available to consumers
crematory
Any person, partnership or corporation that performs cremation and sells funeral goods
use of equipment and staff for graveside service
some families may chose to have a graveside service instead of funeral ceremony at the funeral home. your charge for this service should include both staff services and any equipment you may provide
funeral provider
Any person, partnership or corporation that sells or offers to sell funeral goods and funeral services to the public. [16 CFR 453.1(i)]
1 year
you must keep price lists for at least ________ from the date you last distributed them to consumers.
clear and conspicuous
you must make all the required disclosures to consumers in a ________ and _____________ manner
preservation; protection
you must not adopt as your own any statement about ____________ or _____________ that you know to be in violation of the Rule.
when you begin
you must offer the price list ______________ to discuss arrangements, goods, or price of services
statement of funeral goods and services selected
itemized written statement provided for retention to each person who arranges a funeral or other disposition. It must include the goods and services selected and prices paid for each, itemization of cash advance items and the total cost
begin to discuss
you must offer this price list when you ______________ outer burial containers but before showing the containers
alternative container
an unfinished wood box or other non-metal receptacle or enclosure, without ornamentation or a fixed interior lining, which is designed for the encasement of human remains and which is made of fiberboard, pressed-wood, composition materials (with or without an outside covering) or like materials.
outer burial container
any container which is designed for placement in the grave around the casket including, but not limited to, container commonly known as burial vaults, grave boxes, and grave liners.
person
any individual, partnership, corporation, association, government or governmental subdivision or agency, or other entity
Embalming
except in certain special cases, this is not required by law.
in writing
you must tell the consumer _______________ that embalming is not required by law except in special circumstances
free items
none of the 16 items required to be separately itemized on the GPL can be listed as free or no charge. Items not required by the rule can be listed as free.
funeral goods or services
requiring consumers to by certain _______________________ as a condition for furnishing other ____________________.
embalming
if the family chooses a funeral where no ____________ would be required, you cannot charge for the ____________.
refrigeration
if you have a ______________ facilities available, you must give the consumer the option either ____________ or embalming
funeral services
services used to arrange, supervise or conduct the funeral ceremony or final disposition of human remains
cash advance items
if you mark-up the charge on ____________________ or receive commission, discount, or rebate that is not passed on to the consumer, you cannot state that the price charged for the __________________ is the same as your cost
alternative containers
if you offer direct cremations, you must make an _______________ available and inform consumers that such containers are available for direct cremations
funeral services
services used to care for and prepare bodies for burial, cremation, or other final disposition
use of facilities and staff for viewing
if you provide staff services for viewing held at another facility, such as a church or a home, you should list a separate fee for such services
casket price list; obcpl
if you use either of these you must disclose that a separate list is available .
family consent
simply noting ________________ for embalming does not convey the reason for embalming, only that the family has consented
up-to-date and accurate
Make sure the prices on all price lists are this.
optional item of service
You cannot include the charge for an _________________ (such as embalming) in a non-declinable basic services fee.
package funerals
You cannot offer this in place of, only in addition to the required Itemized pricing.
unwanted; unneeded
You cannot require consumers to buy _____________ or ____________ goods and services to get the items that they do want.
state or local law
You cannot tell consumers that _______________________ requires them to buy an outer burial container, if that is not true
overhead
instead of including all _____________ in your basic services fee, you can spread these charges across the various individual goods and services you offer
cemetery; crematory
You cannot tell consumers that any funeral, state, or local law or a particular ___________ or _____________ requires them to buy a particular goo or service, if that is not true
protective features
You cannot tell consumers that funeral goods (such as caskets or vaults) have ____________________ or will protect the body from graveside substances when it is not true
physically offer
You must _______________ consumers a GPL that they can keep and take home with them
pre need contracts
You must comply with the Rule if you sell on behalf of one or more funeral homes
anyone
You must give the GPL to __________, who asks in person, about funeral goods and services, or the prices of such goods or services,
survivors
You must give the ___________ relevant price lists, as well as an itemized Statement of funeral goods and service selected
identical wording
You must use the _______________ given in the rule. you cannot edit or paraphrase
inflate
You should not ___________ the prices on any of your price lists in order to offer all or most of your customers a discount.
immediate conjunction
You should place the embalming disclosure in ___________________ with the price for embalming
use of facilities and staff for viewing
Your price for a viewing should include charges for both the services of the staff and the facilities used in connection with a viewing.
Funeral Rule
______________ requires you to give consumers accurate, itemized price information and various other disclosures about funeral goods and services
memorial service
a ceremony commemorating the deceased without the body present
use of facilities and staff for memorial service
a charge for a commemorative service without the body present.
usually offer
you need list only those caskets that you _______________ for sale that do not require special ordering, as well as the alternative container you offer for direct cremation
usually offer
you need only list those outer burial containers that you ______________ for sale and that do not require special ordering
immediate burial
a disposition of human remains by burial, without formal viewing, visitation, or ceremony with the body present, except for a graveside service
direct cremation
a disposition of human remains by cremation, without formal viewing, visitation, or ceremony with the body present
funeral goods and services
a person is considered a funeral provider if they sell or offer to sell _______________________ to the public
immediate burial
a separate price for each form of ________________ offered where you provide a casket or alternative container.
funeral ceremony
a service commemorating the deceased with the body present.
direct cremation
you should place the alternative container disclosure in immediate conjunction with the price range for _____________________.
embalming
your price for this should include use of preparation room, as well as the professional services, equipment, and materials
unallocated overhead
all overhead not distributed among the other items listed on the GPL
gpl disclosure
alternative containers for direct cremation
casket
A rigid container that is designed for the encasement of human remains; is usually constructed of wood, metal or like material and ornamented and lined with fabric, and which may or may not be combustible.
funeral providers
All ____________ must comply with the funeral rule
state exemption
An application for _______________ can be filed only by a state government agency. Funeral providers and trade associations cannot file for _______________.
cash advance item
Any item of service or merchandise described to a purchaser as an "accommodation", "cash disbursement" or similar term:
forwarding and receiving remains
Both of these should be priced separately and have a description of all the services you will provide.
casket handling fee
Charge, fee or surcharge applied to consumers who purchase their casket elsewhere from a source other than the price list/funeral provider.
goods and services
Consumers must be able to choose only the ____________________ that they want, with certain limited exceptions noted below.
immediate burials
For this, you must give a price range with separate options within the range.
direct cremations
For this, your GPL must state a price range, along with the required disclosure about the availability of a alternative container
unallocated overhead
If consumers cannot decline this fee, you should include in this separate price all charges for ___________________.
customer
If the ______________ provides the casket obtained elsewhere that same basic services fee must be added to the total cost of the arrangements selected
refrigeration
If this is available, you may be required to take more steps to contact the family and obtain embalming authorization
16 items
If you as a funeral home do not offer one of these then you do not need to list it on the GPL
crematory; cremation
If you own a _____________, it would be appropriate to include the ______________ charge in this fee
cash advance
If you use a crematory that someone else owns you may treat the cremation charge for direct cremation as a ________________ item.
$16000
If you violate the funeral rule, you may be subject to penalties up to __________ per violation
pre-need
In _________ situations, you must comply with all Rule requirements at the time funeral arrangements are pre-planned
direct cremation
One of the categories required to be itemized on the GPL; a disposition of human remains by cremation, without formal viewing, visitation, or ceremony with the body present
forwarding of remains
One of the categories required to be itemized on the GPL; this involves services of the funeral provider in the locale where death occurs and preparation for transfer to another funeral provider:
embalming
One of the categories required to be itemized on the GPL;, A process of chemically treating the dead human body to reduce the presence and growth of microorganisms, to retard organic decomposition, and to restore to an acceptable physical appearance
immediate burial
One of the categories required to be itemized on the GPL;, a disposition of human remains by burial, without formal viewing, visitation, or ceremony with the body present, except for a graveside service
transfer of remains
One of the categories required to be itemized on the GPL;, the moving of a dead human body from the place of death to the FH or other designated place is known as the
basic services of funeral director and staff
One of the categories required to be itemized on the GPL;, the only fee on the GPL that may be nondeclinable is.
embalming permitted
State or local law requires embalming under the particular circumstances regardless of any wishes the family might have.
false (does not apply for contracts before '84)
T/F; the funeral rule covers any and all contacts that have ever happened, even before 1984
True
T/F; you cannot require callers to give their names, addresses, or phone numbers before you give them the requested information
cremation
The reduction of a dead human body to inorganic bone fragments by intense heat in a specifically designed retort or chamber.
service charge
The rule does not prevent you from adding a _______________, nor does it require you to disclose the amount of that charge.
alternative container
The rule requires you to offer an ________________ for use in direct cremations if you provide direct cremations
April 30, 1984
When did the funeral rule go into effect
1 year
You also must keep a copy of each completed statement of funeral goods and services selected for at least ________ from the date of the arrangements conference
transfer of remains to funeral home
You can choose any pricing method, such as a flat fee, hourly, or mileage charge.
funeral services
any services which may be used to: (1) care for and prepare deceased human bodies for burial, cremation or other final disposition; and (2) arrange, supervise or conduct the funeral ceremony or the final disposition of deceased human bodies.
services of funeral director and staff
basic services, not to be included in prices of other categories in Section 453.2(b)(4), that are furnished by a funeral provider in arranging any funeral, such as conducting the arrangements conference, planning the funeral, obtaining necessary permits, and placing obituary notices. [16 CFR 453.1(p)]
funeral providers
cemeteries, crematories, and other businesses can also be _______________ if they market both funeral goods and services
use of facilities and staff for ceremony
charge for a commemorative service with the body present, at the funeral home should include both the use of facilities and the necessary staff services
second non declinable
charging a ______________________ fee, such as a basic facilities fee or a casket handling fee in addition to the basic services fee would violate the Rule.
GPL disclosure
consumer's right to select only the goods and services desired
GPL disclosure
embalming
telephone price disclosures
funeral provider must give consumers who call accurate information from the price lists and answer questions about offerings and prices with readily available information.
embalming
funeral rule prohibits you from _____________ for a fee without permission
misrepresenting
funeral rule prohibits you from __________________ legal, crematory, and cemetery requirements
deceptive; unfair
funeral rule prohibits you from engaging in other ___________ or ________ practices
casket
funeral rule prohibits you from requiring the purchase of a ___________ for direct cremation
funeral goods
goods which are sold or offered for sale directly to the public for use in connection with funeral services
rules and requirements
if a preneed contract signed before 1984 is modified after 1984, the modification triggers all of the _________________.
overhead
if customers cannot decline the basic services fee; you may add the phrase ____________ after the word services
reason
on the statement of funeral goods and service selected, you must explain the ___________ that you charged a fee for embalming
receiving of remains
one of the categories required to be itemized on the General Price List (if the funeral provider offers the service). This involves services of the funeral provider after initial services have been provided by another firm at the locale of death. The Funeral Rule requires package pricing of this service with a description of the components included
direct cremation
one that occurs without an formal viewing of the remains or any visitation or ceremony with the body present for cremation
misrepresentations
other kinds of _______________, though not specifically prohibited by the Funeral Rule, are nonetheless illegal.
agents
pre-need salesman selling contracts on behalf of funeral homes are considered ___________ of the funeral home and therefore covered by the rule
outer burial container
refers to any container designed to be place around the casket in the grave; may include burial vaults, grave boxes, and grave liners
commission
refers to the federal trade commission
comparison shop
the GPL enables consumers to ________________ and to purchase, on an itemized basis, only the goods and services they want
standards
the Rule allows crematories to set _____________ for the kind of alternative containers that they will accept
FTC Act
the __________ prohibits deceptive acts or practices.
mandatory disclosure
the _____________________ about outer burial containers also tells consumers that grave liners are suitable for meeting any cemetery requirements
gpl disclosures
the basic services fee
non declinable fee
the basic services fee is the only _________________ allowed for services, facilities, or unallocated overhead, unless state or local law requires otherwise
charges related
the basic services fee should not include __________________ to other items that must be separately listed on the GPL and that the customer may decline to purchase
gpl disclosure
the casket price list
services of funeral director and staff
the charge for this is a fee for the basic services that you furnish in arranging any funeral.
right of selection
the consumer has a right to select only the items they want to buy, besides a non-declinable basic services fee.
gpl disclosure
the obcpl
formal viewing
the request to see the deceased does not constitute this.
callers
the rule does not require you to send __________ a General Price List
graveside service
the separate charge for a ________________ is intended for those situations where there is no funeral ceremony at the funeral home or elsewhere
alternative containers
the third disclosure that they may use one of these for direct cremation
face-to-face
the triggering event for giving out the GPL is a ____________ meeting.
caskets and alternative containers
these should be listed on the CPL.
CPL (casket price list)
this can be prepared in any form as long as it contains the required information displayed in a clear and conspicuous manner
other preparation of the body
this charge should include services such as cosmetic work to prepare the deceased for viewing. Under this category you can show a price for washing and disinfecting when that procedure is used instead of embalming
casket handling fee
this extra cost is simply a hidden penalty for those consumers who exercise the right to purchase a casket from another seller.
GPL (general price list)
this is the keystone of the funeral rule.
basic services fee
this is the only non-declinable fee. and it must include all charges for the recovery of overhead that you have not allocated
special ordering
this means purchasing a casket or container that is not in stock and not part of your regular offerings to you customers
GPL
this must contain identifying information, itemized prices for the various goods and services that you sell, and other important disclosures
when talks begin concerning caskets and alternative containers
when must you offer the CPL.
anywhere
where can the face to face meeting occur.
other preparation of the body
you also cannot require the family to pay for ____________________ if they decline embalming
religious groups and memorial societies
you are free to enter into such arrangements, but you must still comply with the rule's requirements.
embalming permitted
you are unable to contact a family member or authorized person after exercising due diligence.
hearse
you can charge a flat fee with or without an additional mileage charge for distances beyond a certain specified radius
limousine
you can charge a flat fee with or without an additional mileage charge for distances beyond a certain specified radius
casket prices
you can list a range for these with a disclosure about the availability of the CPL
obcpl (outer burial container price list)
you can list an outer burial container price range, with the relevant disclosure about the ____________.
casket prices
you can list these individually on the GPL
no charge
you can offer items not required to be separately itemized on the GPL (such as acknowledgment cards) at _____________.
funeral arrangements
you can offer these to anyone -- including government agencies -- on a package basis, as long as the funeral packages are offered in addition to, not in place of, itemized prices
price cards
you can use individual _______________, but only in addition to a CPL.
casket
you cannot charge an additional fee of surcharge to consumes who purchase this elsewhere
additional services
you cannot list fees for _______________ of the funeral director and staff, if hose fees should be included in the basic services fee or in one of the other items required to be listed on the GPL.
delay the natural decomposition
you cannot make any representation to consumers that funeral goods or services will _____________________________ of human remains for a long term or an indefinite time
package funerals
you cannot offer only _________________ to pre-need customers
embalming
you cannot tell consumers that state or local law requires ___________ if it is not true.
state or local law
you cannot tell the consumer that ____________________ requires them to buy a casket if the are arranging a direct cremation.
customized caskets
you do not have to include __________________ on you CPL, or list caskets that you keep in your inventory to fill preexisting, pre-need contracts, but which you no longer regularly offer for sale.
embalming permitted
you have obtained prior approval for embalming from a family member or other authorized person.
cemeteries
you may want to keep updated rules of local ____________ to make sure that your information is accurate
Disclose
you must ___________ that embalming is not required by law.
state regulations
you must comply with your _________________, even if they are more stringent than the funeral director
express
you must get __________ permission to embalm; it cannot be implied.
descriptive information
you must give enough ____________________ about each casket on the CPL to enable consumers to identify the specific casket or container and understand what they are buying
