Fundamentals for Success in Business - D072
A company advertises that it uses environmentally safe practices in all business processes; however, the chief financial officer (CFO) has blocked the adoption of many environmentally safe practices because of the additional costs to the company. Which controversial business practice is this company using?
Greenwashing
Which organization culture is best suited for an individual who is high in conscientiousness?
Hierarchy
What is a positive outcome of employees working under a manager with a participative leadership style?
High Levels of Motivation
Which organizational department is responsible for maintaining compliance with labor laws?
Human Resources
Which style of leadership carries a risk of non-cooperation among team members?
Laissez-Faire
rational persuasion
trying to convince someone with reason, logic, or facts
empathize
"Empathize" is the first stage of the Design Thinking process. The following stages can be summarized as: Define, Ideate, Prototype and Test. In the empathize stage, your goal, as a designer, is to gain an empathic understanding of the people you're designing for and the problem you are trying to solve
A corporation's code of ethics endorses a green work place. Which employee activity models this code
Starting an office recycling program
A team member wants to start implementing meditation to reprogram unconscious behavior. The goal is to learn to listen first and speak second. Which time period after beginning this approach will be the most challenging for this team member?
1-21 days
What is the ultimate goal for leaders when supporting employees in their development of emotional intelligence?
To encourage employees to regularly think about issues relating to emotional intelligence.
prototype
A full-scale working model used to test a design concept by making actual observations and necessary adjustments.
An individual who values a team-oriented work environment and the individual's relationships with a large group of peers is seeking employment that will be a good fit. Which position should this individual pursue?
A position that offers a friendly workplace
Which organizational department is responsible for managing receivables and payables for a company?
Accounting and Finance
Which pair of attributes captures the focus of an adhocracy culture within the competing values framework?
Adjustable and entrepreneurial
Which communication style is being used by someone who regularly dismisses others' feedback, displays a rigid posture when speaking, and tries to dominate the business decision-making process?
Aggresive
What is an advantage of oral communication?
Allows for instant feedback
A newly hired manager has years of experience with evaluating team performance to make improvements. Which area of managerial skills does this new manager possess?
Analysis
Inspirational Appeals (Influence Tactic)
Appeal designed to evoke enthusiasm or emotion. When someone arouses your enthusiasm for an issue by touching your values or what you want to become or obtain
Which result occurs when there is a person-culture misalignment?
Attrition
How can a speaker overcome issues pertaining to semantics to ensure effective communication?
Be direct and clearly state what is intended
Which characteristics are seen in employees who use an assertive communication style?
Calm and relaxed posture
During the quarterly business review, the regional sales directors presented their performance results to the department. The chief executive officer (CEO) is frustrated with the sales department and tells the director of that department that the director will be replaced if the sales department does not meet their quarterly quota. Which form of power is the CEO using?
Coercive
Which function is performed by the information technology department organization
Computer Installation
A production manager is told that a supplier of one of their key products has declared bankruptcy and cannot supply the necessary material. The production manager examines product inventory and customer orders and sets a deadline for when a new supplier must be contracted to fulfill future orders. Which managerial core role is being demonstrated?
Decisional
A nonprofit organization wants to fill an executive director position and is interested in seeking a candidate that is concerned about social welfare. Which criterion should the organization prioritize in making this decision?
Dedication to community service
A manager has met with each of her direct reports to understand their thoughts and feelings about day-to-day processes. The manager now needs to clearly state those needs and problems in order to move forward. Which step of the design process is the manager experiencing?
Define
A manager is taking extra care to craft a message to ensure that it is interpreted by an employee, the receiver, in the way that it was intended. This action includes making sure the message is presented through the right channel and uses the appropriate language. Which form of communication is the manager ensuring during this interaction?
Effective
Which competency is the basis for developing effective business relationships, including teamwork, empathy, and trust?
Emotional Intelligence
A manager is working to create a more effective and streamlined sales process. The manager meets with each of their direct reports to discuss how daily time is spent and the various tools needed to complete a sale. Which stage of the design thinking process is the manager performing?
Empathize
A senior manager asks an employee to omit a key section from a financial report to hide some distressing data. Which aspect of the organization is being violated by the manager's behavior?
Ethics
A person that is high in sociability and friendliness is required for a sale job. Which component of personality should be high in the ideal candidate?
Extraversion
A team has been struggling to find success. To improve the situation, the manager asks the team to determine the factors that they feel are standing in their way and then challenge those assumptions. Which stage of the design thinking process is the team experiencing?
Ideate
A supervisor assigns an employee to work on a small project that is directly related to a corporate goal, and the employee's skill set makes them the ideal person to accomplish the task.
Individual
A manager at a marketing firm is developing a monthly newsletter that will be distributed internally to keep employees updated about marketing initiatives and activities. Which role is this manager illustrating by taking this action?
Informational
A manager recently decides to get employees involved in a new corporate social responsibility (CSR) initiative to show that the company is dedicated to making a difference in the local community. Which activity demonstrates an appropriate way to meet this goal?
Initiate a community technology recycling program for old computers.
Which tactic involves leaders garnering support by engaging values, emotions, and beliefs?
Inspirational Appeal
Individual authors wrote books about the negative environmental impacts of some industries, including the coal industry. Which benefit did the authors' work have on society?
It drew the public's attention to the targeted issue.
Employees are encouraged to write down the actions they have taken during their day and then reflect on why they made those choices. They are told that if they undertake this approach on a daily basis, they can improve their emotional intelligence. Which self-improvement strategy is being encouraged?
Journaling
A project team is working on developing a schedule of events where each person is responsible for one component of the project; however, the team members are not meeting deadlines. Which type of leadership style contributed to this lack of cohesion and productivity?
Laissez-faire
An individual has the ability to guide others due to her knowledge base about a product. Her personality attracts admiration from others who are anxious to work for her due to these personality characteristics. Which profile exhibits this type of behavior?
Leader
An individual understands a project's goal, selects a group of employees who can work on the task, and encourages the team to begin work towards the desired result. The individual has the knowledge and personality to get the work accomplished successfully. Which behavior does this individual exemplify?
Leadership
Which communication channel contains an item like an organization's newsletter?
Leanest
An organization plans to close its factory and shift manufacturing operations overseas. This brings opposition from employees. Which term describes this organizational move?
Legal-Ethical
An employee who has worked at the company for 15 years was recently appointed as chief executive officer (CEO).Which type of power has the employee gained?
Legitimate
What are characteristics of someone who is Machiavellian in nature?
Lower emotional intelligence and higher emotional detachment.
Which type of organizational culture in the Competing Values Framework focuses on accountability to shareholders, competitiveness, and productivity?
Market
A staff member seems to delay her ability to accomplish tasks because she is worrying more about the impact of the plan than she is about actually seeing the plan through. This has a significant effect on fellow coworkers because they desire to stay in the present moment and work through the issues that are being uncovered. Which strategy does the staff member need to work on?
Mindfulness
A supervisor conducts a 90-day evaluation with a new employee. It is recommended that the new employee take more initiative to complete tasks and to persevere, even on the most challenging days. Which technique is the new employee being encouraged to display?
Motivation
A leader is trying to improve staff's emotional intelligence and decides to support the use of incident debriefs. Why did the leader decide to use this technique?
To provide feedback to employees.
A U.S. company hires a new employee from Germany. The new employee is being trained by other employees on the company's conflict resolution practices in alignment with the company's mission and ethical standards. As part of the training, the employee identifies how the ethical values of the company are consistent with the employee's values. Which aspect of the company is the employee learning?
Organizational Culture
Which action promotes effective listening in the workplace?
Paraphrasing the phrases a speaker shares.
A manager regularly listens to the team and encourages team innovation and contribution to the company. Which type of leadership style is the manager displaying?
Participative
Which style of leadership is appropriate for followers who have high competence but low commitment?
Participative
Which style of leadership is being used when a leader solicits input from the team, considers the information, and then makes the best decision to achieve an organization's goal?
Participative
Team Member A shares their perspective of a recent project, and Team Member B suggest that there might be a better way to approach the same objective. Team member A responds by saying, "Well, that's fine with me, but don't be surprised if other people are upset by your opinion." Which communication style is Team member A using for this response?
Passive-Aggresive
Which communication style is being used when someone appears agreeable in a workplace conversation and concedes to the other party but later makes snide side comments about that individual or the issue at hand?
Passive-Aggressive
During a meeting to decide the venue to the annual office picnic, a manager says the location is fine for the event but adds that others will likely be opposed to the choice. Which style of communication is being used by this manager?
Passive-aggresive
An individual who is a great performer has been working in a department in a company for over ten years and is moved to a new department and given a new set of job responsibilities. The individual is unhappy in the new location and has started to underperform. Which issue has emerged for this employee?
Person - Job fit
Which set of attributes reflects a hierarchy culture within the Competing Values Framework?
Process-oriented and highly structured
A manager was promoted to a new position the previous year but had never been fully accepted by the staff in the department. Over time, the manager made decisions that gained the respect of the employees and was finally accepted as the leader of the department. Which type of power did this manager gain after a period of time in this department?
Referent
Which behavior would an individual who is Machiavellian in nature display in the workplace?
Sabotaging others' work for personal gain.
The accountant of a company was asked to change the current quarterly sales results by adding sales that were set to occur next quarter. Which stakeholder group is directly impacted by this action?
Shareholders
A manager decides to make an effort to preserve positive relationships even when the interaction addresses problems of a serious nature. Which type of communication is the manager interested in using to improve emotional intelligence?
Supportive communication
A new manager in a restaurant decides to cut costs by purchasing sub-standard materials. What are the implications of this manager's actions?
The customer base of the restaurant will decrease
An employee transfers from one department to another department in an organization. Which reality will the employee experience in relation to this challenge?
The department sub-cultures may differ.
What is true about emotional intelligence in the workplace?
The importance of emotional intelligence varies by situation and job position.
What is a characteristic of people with strong moral identity?
They are more considerate of others' feelings and viewpoints.
A sales director rewards employees who regularly exceed standards with coffee shop gift cards. Employees who are not meeting standards are subject to additional tasks, such as paperwork filing. Which leadership style does the sales director embody?
Transactional
How can a manager exhibit supportive communication?
Use descriptive language
A leader with high emotional intelligence is looking to capitalize on this trait while working with social media. How would the leader do so?
Use social media as a tool to connect multiple stakeholders.
participative leadership
a leadership style in which the leader consults employees for their suggestions and input before making decisions
people-oriented
a listening style that is associated with friendly, open communication and an interest in establishing ties with others
Laissez-faire
a policy or attitude of letting things take their own course, without interfering.
Which type of leadership style is being depicted when managers clarify role expectations and set schedules for employees?
autocratic
An experienced supervisor tells an employee that if the employee is late one more time during the next quarter that the employee will be terminated immediately. The employee is concerned about the pending consequence and assures the manager that the employee will change the behavior. Which type of power produced the change in this employee?
coercive
A company's chief executive officer (CEO) has decided to launch a corporate social responsibility (CSR) program. Who are the intended beneficiaries of a CSR program?
community members
servant leadership
focuses on providing increased service to others—meeting the goals of both followers and the organization—rather than to oneself.
task-oriented leaders
leaders who are concerned more with getting the job done than with workers' feelings and relationships
autocratic leadership
leadership style that involves making managerial decisions without consulting others
visionary leadership
leadership that creates a positive image of the future that motivates organizational members and provides direction for future planning and goal setting
Transactional Leadership
leadership that motivates subordinates by rewarding them for high performance and reprimanding them for low performance
legitamate power
power from having high position
referent power
power that comes from subordinates' and coworkers' respect, admiration, and loyalty
reward power
power that comes from the ability to provide rewards or favors
Which individual characteristic should a company search for in new hires in order to avoid an additional screening process to prevent potential person-culture mismatch?
recommended by current employees
coercive power
results from managers' authority to punish their subordinates
Ideate
the process of forming an idea, a thought, or an image.
Transformational Leadership
transforms employees to pursue organizational goals over self-interests
