Funeral Home Operations Final

This is the thickest and most durable carbon steel used in manufacturing caskets.

16 gauge

What two types of stainless steel do casket manufacturers use?

300 and 400 series

This series of stainless steel has no nickel.

409

Which of these bronze caskets is the thickest? 30 oz 48 oz 20 oz 32 oz

48 oz

A state casket is:

A body style in which the sides are at a 90-degree angle to the bottom

Brown and Sharpe Gauge refer to ______.

A standard of measurement for bronze and copper

The horizontal portion of the top body molding (body ledge) where the gasket is placed on gasket protective caskets.

Body ledge flange/top body molding flange

The ______ is expressed in ounces per square foot.

Brown and Sharpe Gauge

This type of non-gasketed method of casket closure uses epoxy.

Chemical compound

Zen Funeral Chapel is setting their service and merchandise prices based on Ballard Funeral Home's pricing. What type of strategy have they selected?

Competition based

This type of casket material is a malleable, ductile, metallic element that is reddish-brown.

Cooper

This type of casket is formed into a seamless unit.

Copper deposit

Jones Funeral Home has pre-determined that they will add a 25% mark-up to their urns. What type of pricing strategy have they selected?

Cost plus mark-up pricing

Another term for wood wool is _____.

Excelsior

This has the function to hold the transverse gasket to seal the space between the head and foot caps.

Gasket channel

Which method of casket closure has a greater protection outcome for the deceased against water, soil, and the elements of the earth?

Gasketed

These connect the cap to the body of the casket.

Hinges

Your funeral home was offered a 5% discount from Mana Casket Company and a 7% discount from JoeÕs Coffin, LLC. You have a limited operating income and need to select which vendor you will purchase your inventory from. Which company has a more favorable option for you at this time?

JoeÕs Coffin, LLC

This type of pricing strategy is illegal if you do not sell the lower priced item you have advertised.

Loss leader pricing

________ occurs when you advertise a lower price and hope that when your customer arrives, they will select a more expensive item.

Loss leader pricing

Which factors should be considered when selecting a supplier? (Select all that apply) Loss leader supplier pricing discounts The economic order turnover factor Whether or not to purchase from a wholesaler Basing your decision on cost mark-up pricing

Loss leader supplier pricing discounts

The interior cloth or material that covers the bedding of the casket.

Mattress cover

The Jones family says that they liked a casket they saw online that had corners that were formed at a 90-degree angle. What type of end/corner are they referring to?

Mitered

____________ and ________ help protect a stainless steel casket from rusting and oxidation.

Nickel, chromium

You are making arrangements with the Dennis family and they tell you they are concerned about the lifetime of their father's casket. They ask you if the Silver Sapphire (stainless steel) casket will last longer than Aegean Copper. What is your response?

No, stainless steel does not have the longevity of copper or bronze.

Any container which is designed for placement in the grave around the casket.

Outer burial container

This type of casket opening occurs when the rim (ogee), crown, and pies are formed as one unit, and which opens as one piece.

Perfection full couch

This is a method of injecting plastic into a die.

Plastic extrusion molding

This type of casket is often referred to as a priest casket.

Slip panel

What different types of metal are vaults constructed from? (Select all that apply) Stainless steel Copper Steel Zinc

Stainless steel Copper Steel

Between a 20 gauge and an 18 gauge casket, which one will be heavier and why?

The 18 gauge, because the metal is thicker.

Carriage and biscuit are the two most common types of this interior used in caskets.

Tufted

This type of fabric is typically found in the "best" category of caskets and is made out of silk, cotton, and possibly rayon.

Velvet

Another name for the state casket side body panel.

Vertical side square

Which of the following is a consideration when determining your funeral home's pricing policy? Pricing strategies and fees used by funeral homes in other states Your marketing strategy and the value of the merchandise The type of charity events you want to sponsor Whether or not you want to offer packages to your customers

Your marketing strategy and the value of the merchandise

You are directing a service at the Jacksonville National Cemetery. You are instructing the casket bearers to assist with carrying the casket to the committal shelter. They will be lifting the casket by the ______ part of the handle.

bar

This is used to cover the deceased, especially the lower legs and feet when the family has selected a full couch casket.

blanket

The portion of the casket shell that contains the body panel and bottom.

body

A twilled, napped, woolen, or worsted fabric with a smooth lustrous face and dense texture.

broadcloth

These caskets are measured in ounces per square foot.

bronze and copper

These types of caskets are referred to as precious or semi-precious metals.

bronze and copper

This production method takes place when molten metal is poured into a mold and it forms a seamless unit.

cast

Molten bronze poured into a mold and allowed to cool.

cast bronze

This is a receptacle for dead human remains, which is anthropoidal in shape. These are typically used in European countries and not the USA/North America.

coffin

The use of more than one style of a casket interior.

combination

What type of bronze grade is used in casket construction that contains 90% copper and 10% zinc.

commercial bronze

This is a natural earth element and is easily shaped or molded.

copper

A casket made from a core of copper metal to which copper ions are deposited by an electrolytic process.

copper deposit

Customizations are often added to this part of the body panels of a casket.

corners

The uppermost part of the cap, that extends from rim to rim.

crown

This type of interior is created when steaming the material with weights added and attaching it to an upholstery backing.

crushed

This casket has an ornament with a raised material and designs that are raised above the surface of its cloth.

embossed

T or F: A concrete vault is required to have a steel reinforcement to support the weight of the earth.

false

T or F: A copper vault will be lighter than a stainless steel vault due to its density.

false

T or F: A standard of measurement for bronze and copper

false

T or F: Dimensions for infant caskets are typically all the same from different manufacturers.

false

T or F: It is required by Florida state law that an outer burial container or vault be used for every interment.

false

T or F: Non-ferrous metals are made from iron.

false

Any metal that is formed from iron.

ferrous

This type of finish is also known as matte.

flat

Steel that has been coated with zinc for increased resistance to rust.

galvanized

This type of casket only has the head section open.

half couch

Fiberglass, polymer and plastic caskets can have all of the following finishes except: Hammertone Gloss Wood grain Sprayed

hammertoe

This type of wood comes from trees that lose their leaves annually.

hardwood

This type of wood is close grained resistant and comes from trees that lose their leaves annually.

hardwood

Matt is repairing the casket handle and needs to fix the part that is attached to the body of the casket. Which piece is this?

lug

This type of wood is used to make bowling alley lanes and can be finished in any stain.

maple

A product that utilizes resources, services, and merchandise that are free of toxic/hazardous materials, are biodegradable, or that minimize use of energy.

natural or green

This type of metal is not formed from iron and is measured in ounces per square foot.

non-ferrous

This type of casket has the rim, crown, and pie formed as one unit with a transverse cut in the cap, which forms a two-piece lid for the casket.

perfection half couch

All of these woods are used to construct hardwood caskets except: Pine Oak Cherry Birch

pine

This type of wood casket exterior has a glossy finished created by friction and is typically found in the "best" casket price category.

polished

What type of casket is made out of a compound similar to plastic?

polymer

Common species of this type of wood are cottonwood, tulip tree, willow, and salix.

poplar

This is also known as the cove or puffing which lines the ogee and surrounds the cap panel.

roll

This material comes from cone bearing trees.

softwood

This material comes from coniferous trees.

softwood

A color applied to a wood casket exterior is a ______.

stain finish

All grades of _____ must have at least 11% chromium.

stainless steel

This represents a bridge between steel, copper and bronze caskets.

stainless steel

This type of casket construction material is known for its ability to resist rust.

stainless steel

These are elongated indentations that are pressed into the casket bottom to help strengthen the casket shell.

stiffeners

This covers the foot cap or inner foot panel of the casket.

throw

This is also known as the overlay.

throw

T or F: 300 series stainless steel has the same material that can be found in sailboat cleats and jet engines.

true

T or F: A simple cotton shroud would be an acceptable option for a natural burial.

true

T or F: In order to determine your funeral home's pricing you have to determine what your operating costs are.

true

T or F: Laminates and wood byproduct caskets are examples of engineered wood.

true

T or F: Purchasing practices should be considered when determining pricing strategies.

true

T or F: The economic order quantity is an inventory control.

true

T or F: The higher the ounces per square foot, the thicker the metal.

true

A wood casket exterior that has no stain or varnish.

unfinished

These types of materials are used to create alternative containers or caskets, which consist of fiberboard.

wood by products

These were built by the deceased's family or cabinet makers which predate the casket.

wooden coffin

Bronze metal rolled into sheets is known as ____.

wrought bronze

Copper metal rolled into sheets.

wrought copper