GEB 3213 Chapter 3

33. _____ involves examining viewpoints other than your own, and taking steps to insure the speech integrates an inclusive, accessible format rather than an ethnocentric one. a. Mutuality b. Complementarity c. Commonality d. Interactivity e. Uniformity

a. Mutuality

6. _____ are core concepts and ideas of what we consider good or bad, right or wrong, or what is worth sacrifice. a. Values b. Beliefs c. Morals d. Self-concepts e. Aesthetics

a. Values

24. Our tendency to like things to be orderly and to see lines and movement where none exist is attributed to the Gestalt principle of _____. a. continuity b. proximity c. interconnectivity d. variability e. completion

a. continuity

22. One of the Gestalt principles, _____, refers to the perceptual organization of information based on the physical relationship of space to objects. a. proximity b. spatial organization c. continuity d. symmetry e. sequencing

a. proximity

9. Your _____ is your central identity and set of beliefs about who you are and what you are capable of accomplishing. a. self-concept b. self-image c. ego d. self-esteem e. superego

a. self-concept

16. The _____ refers to the setting, scene, and context of the communication interaction, and can be equally applied to written or oral communication. a. stage b. platform c. venue d. page e. period

a. stage

1. _____ is the ability to be conscious of events and stimuli. a. Intuition b. Awareness c. Self-concept d. Interactivity e. Self-perception

b. Awareness

26. Which of the following is not true about Gestalt principles? a. Gestalt principles apply not only to images or objects. b. Gestalt principles apply only to ideas and concepts. c. According to Gestalt principles, the whole is greater than the sum of the parts. d. According to Gestalt principles, context matters. e. According to Gestalt principles, you yourself play a role in that perception of organization.

b. Gestalt principles apply only to ideas and concepts.

8. Which of the following is not part of your self-image? a. Your eye color, hair length, and height b. How you feel about yourself c. Your knowledge, experience, interests, and relationships. d. How you see yourself e. How you would describe yourself to others

b. How you feel about yourself

20. _____ is the process of sorting information into logical categories or series. a. Selective perception b. Organization c. Selective processing d. Classification e. Sequencing

b. Organization

Which of the following statements is not one of the principles observed by Robert Rosenthal while studying the interaction between expectations and performance? a. We form certain expectations of people or events. b. Our expectations are based on the real potential of people. c. We communicate our expectations with various cues, verbal and nonverbal. d. People tend to respond to cues by adjusting their behavior to match the expectations. e. The outcome is that the original expectation becomes true.

b. Our expectations are based on the real potential of people.

36. _____ is recognizing that each person has basic rights and is worthy of courtesy. a. Mutuality b. Respect c. Reciprocity d. Liberalism e. Fraternity

b. Respect

25. One of the Gestalt principles, _____, is a tendency to use previous knowledge to fill in the gaps in an incomplete idea or picture. a. symmetry b. closure c. completion d. connecting the dots e. holism

b. closure

15. The customary forms and configurations (of communication) that members expect are called _____. a. contexts b. conventions c. structural designs d. expectancy structures e. norms

b. conventions

Cooley's _____ reinforces how we look to others and how they view us, treat us and interact with us to gain insight of our own identity. a. self-fulfilling prophecy b. looking-glass self c. Pygmalion effect d. expectancy effect e. developing self-esteem

b. looking-glass self

14. Once you have solved a puzzle, the next time you see the same puzzle, it is almost impossible to NOT see the solution. This, according to the text is a result of: a. prejudice. b. preunderstanding. c. prejudgment. d. attribution. e. conventions.

b. preunderstanding.

5. Which of the following is true about values? a. Can change easily and frequently b. Are convictions or expressions of confidence c. Are generally long lasting d. Are learned predispositions to a concept or object e. Are not central to our self-image

c. Are generally long lasting

Which of the following is not one of the tips to facilitate active listening and reading? a. Maintain eye contact with the speaker. b. Don't interrupt; if reading, don't multitask. c. Focus your attention on your own internal monologue. d. Restate the message in your own words and ask if you understood correctly. e. Ask clarifying questions to communicate interest and gain insight.

c. Focus your attention on your own internal monologue.

19. _____ is both information we choose to pay attention to and information that we choose to ignore, or that is unavailable to us. a. Perceptual constancy b. Selective retention c. Selective exposure d. Selective distortion e. Synesthesia

c. Selective exposure

32. One key fairness principle, _____, refers to a relationship of mutual exchange and interdependence. a. mutuality b. uniformity c. reciprocity d. interactivity e. complementarity

c. reciprocity

11. The concept in which someone's behavior comes to match and mirror others' expectations is referred to as _____. a. looking glass self b. reflexivity social theory c. self-fulfilling prophecy d. predestination paradox e. experimenter effect

c. self-fulfilling prophecy

30. Which of the individual differences influences our decisions if we come across a board that says, "Watch your head" hanging above the entrance to a pub? a. Psychological state b. Cultural background c. Physical characteristics d. Attitude e. Beliefs

d. Attitude

31. _____ refer to the characteristics that make someone an individual, but that he or she has in common with others. a. Unique attributes b. Personality features c. Individual differences d. Demographic traits e. Common features

d. Demographic traits

38. Which of the following is not one of the tips to keep in mind when a difficult communication situation arises? a. Don't interrupt. b. Take turns. c. Acknowledge. d. Keep your cool. e. Be judgmental.

d. Keep your cool.

13. _____ is a set of expectations and assumptions from previous experience that we apply to a new problem or situation. a. Prejudgment b. Premise c. Prejudice d. Preunderstanding e. Preconcepts

d. Preunderstanding

3. _____ is defined as one's own sense of individuality, motivations, and personal characteristics. a. Character b. Personality c. Consciousness d. Self e. Individualism

d. Self

23. One of the Gestalt principles, _____, refers to drawing connections between things that occur in sequence. a. sequencing b. temporal organization c. logical flow organization d. continuity e. proximity

d. continuity

The attributes that cause people to perceive things differently are known as ¬¬¬_____. a. unique attributes b. personal perspectives c. perceptual variances d. individual differences e. learned perceptions

d. individual differences

28. After selection and organization, _____ is the third step in the perception process. a. reorganization b. prioritizing c. follow up d. interpretation e. filtering

d. interpretation

4. _____ is the learned predisposition to a concept or object. a. Experiential learning b. Acculturation c. Acclimatization d. Prejudice e. Attitude

e. Attitude

2. _____ determines what you pay attention to, how you carry out your intentions, and what you remember of your activities and experiences each day. a. Consciousness b. Conditioning c. Self-perception d. Self-concept e. Awareness

e. Awareness

21. According to _____, context matters, and the whole is greater than the sum of the parts. a. context theory b. form perception c. space perception d. Jung's hypothesis e. Gestalt theory

e. Gestalt theory

34. _____ involves willingness to examine diverse ideas and viewpoints. a. Diversity orientation b. Mutuality c. Multilateralism d. Globalism e. Nonjudgmentalism

e. Nonjudgmentalism

17. Which of the following is not true regarding the perceptual process in communication? a. In business communication, conventions are always in place. b. Expectations affect our perceptions. c. We "understand" before we experience. d. Selection is one very important part of perception and awareness. e. Selection has two main parts: external cues and internal processing.

e. Selection has two main parts: external cues and internal processing.

27. If you are talking to a friend on your cellphone and the connection breaks up for a few seconds, you may miss some words, but you can grasp the main idea by automatically guessing what was said. This is an example of the principle of _____. a. temporal organization b. spatial organization c. proximity d. continuity e. closure

e. closure

35. Keith manages a team of fifteen developers in a software company. He is known to be open to new ideas from everyone. He considers the various perspectives with patience and a positive attitude. Keith's approach is _____. a. politically correct b. nonjudgmental c. risk-aversive d. non-conflicting e. multilateral

e. multilateral

7. Your self-concept is composed of two main elements: _____ and _____. a. consciousness; ego b. perception; attitude c. self-image; values d. personality; self-esteem e. self-image; self-esteem

e. self-image; self-esteem

18. Part of the solution to grasp the readers' attention in business writing lies in your ability to help the reader select the key point or bit of information that will lead to "_____" instead of "no, thanks." a. why me? b. how to? c. when? d. where? e. what else?

e. what else?