GEB module 3 quiz (chapter 6, 8, 9)

The _____ style of management is based on a pessimistic view of human nature and assumes that the average person dislikes work, will try to avoid work, prefers to be directed, avoids responsibility, and wants security above all else.

Theory X

The father of scientific management was:

Frederick Taylor

____ is the vertical expansion of an employee's job.

Job enrichment

Penny Clovis works as a maintenance supervisor for a large hotel. She is new in her position and the first woman to ever hold this position for this hotel chain. Clovis has become increasingly concerned about negative statements she has overheard like, "Well, Penny's promotion should get the affirmative action people off our back for awhile." According to the definition, does Clovis have a grievance?

NO. She does not have a grievance because there is no contract violation here.

Which of the following actions would be deemed illegal by the Occupational Safety and Health Act?

The employer let an employee work without a required steel hat.

_____ is the gap between what is and what is required.

a need

Motivation and maintenance factors are essential parts of a job-satisfier theory formulated by:

abraham maslow x (wrong)

According to the goal-setting theory,: specific goals lead to higher levels of performance than do more generalized goals more difficult goals lead to better performance than do easy goals an individual's intention to work toward a goal is a primary source of motivation feedback on progress toward goal enhances performance all of the above are true

all of the above are true

Which of the following is a type of on-the-job training?

apprenticeship

Middle managers usually:

carry out plans and policies of top management

Tawna Reed was hired for a top managerial position in Nike Corporation because she had creative ability and a good overall feel for the athletic shoe industry. Reed is said to have good _____ skills.

conceptual

The first step in controlling is to:

establish performance standards

A ______ is a formal complaint, by an employee or by the union that management has violated some part of the contract.

grievance

An apprenticeship: is a form of on-the-job training also involves classroom training can last as long as four years is commonly found in the skilled trades of plumbing and electrical work is accurately described by all of the above

is accurately described by all of the above

Management's refusal to let workers enter a plant or building to work is a:

lockout

_____ is something that prompts an individual to release his or her energy in a certain direction.

motivation

When union members carry signs and march near the entrance of their employer to publicize their view of the dispute and discourage customers, they are engaging in:

picketing

Managers typically follow five steps in the decision-making process. The first step is to:

recognize or define the problem or opportunity

An employee who was more worried about having a safe work environment and a financially sound pension plan than anything else would be most concerned with which of the needs in Maslow's hierarchy of needs?

safety needs

Which of the following is NOT an example of a job satisfier?

salary and fringe benefits

Manila Water, the provider of the water and sewerage services in the capital of the Philippines has purchased the government owned water and sewerage system for the entire country. It promises to make the nation's water and sewerage system run as efficiently and profitably as the one it operates in Manila. The development, maintenance, and allocation of resources to achieve its goal will require:

strategic x (wrong)

In Herzberg's model, which of the following would be an example of a hygiene factor?

supervision

Which of the following is NOT a legal method that employers can use to convince their employees not to sign authorization cards?

tell employees they will be fired if they sign the cards

In which of the following industries would you expect to find the most rapid growth of unionization?

the mining industry x (wrong)

Recruitment may involve all of the following EXCEPT: advertising in the local newspaper prospecting on college campuses utilizing the Internet writing job descriptions advertising in national publications and trade journals

prospecting on college campuses x (wrong)