H11, H12, H13, H14

Every _______ involves an expressed struggle between at least two interdependent parties who perceive incompatible goals, scarce resources, and interference from other parties in achieving their goals

conflict

Agreement between group members about a decision is called ________

consensus

. According to most structured problem-solving approaches developed in the last century, which of the following steps should be the first task of a problem-solving group

determine the groups goals

The pattern of interaction between group members that works best with a gatekeeper is the _______

wheel network

Which of the following would be considered a group

A six-person committee developing a policy initiative

______ is the degree to which people like or appreciate one another

Affiy

Writing a firm letter to a harasser insisting that the behavior stop is an example of which of the following styles of conflict

Assertive

During which step of an assertive message do you offer your own perspective on the other person's behavior

B) Your interpretation of the other person's behavior

_____ refers to the emotional tone of a relationship

Communication climate

Which of the following is the first step in win-win problem solving

Identify your problem and unmet needs.

In which stage of Knapp's developmental model does a truly interpersonal relationship begin to develop

Intensifying

Which of the following needs to be present for a collection of people to be considered a group

Interaction

Samantha is the project manager. However, she has decided to allow her team members to work under their own direction without interference. Which leadership style is Samantha using

Laissez-faire

_____ describes episodes in which people pay more attention to their devices than they do to the people around them

Phubbing

Patrice is giving a speech in front of her class. She keeps shifting nervously back and forth. Patrice is not aware that she is shifting, but her classmates are. According to the Johari Window, under which window or area would this fall

The blind area

Being on time for a group meeting is an example of _______

a procedural norm

Emergent leaders _______

are chosen through a process of elimination

Compromise is one of the styles used to manage conflict. One of its positive attributes is ____

both parties gain at least some of what they want

_____ is a method for creatively generating ideas in groups by minimizing criticism and encouraging a large quantity of ideas without regard to their workability or ownership by individual members

brainstorming

When the number of members is too large for effective discussion, one strategy is to form subgroups called __________ to simultaneously address an issue and then report back to the group at large.

breakout groups

Determine which stage of Knapp's developmental model Kim and Brad are in based on the following clues: It might seem like a good thing, but they are arguing less than they once did. They just don't have the energy to get into it anymore. While they still spend time together, their communication lacks the quality it once had

circumscribing

The totality of forces that causes members to feel themselves part of a group and makes them want to remain in that group is called __________.

cohesiveness

One factor that helps make a group to become a team is_______

collaborative climate

________ responses are messages that deny the value of others

dis confirming

The development stage in group problem solving that allows the group to tell others about the solution is called the __________ stage.

emergent

Which is the strongest confirming response

endorsement

Which type of gender-related self-disclosure tends to produce the greatest amount and depth of information exchanged

female to female

Which group role reconciles disagreements and reduces tensions by giving group members a chance to explore their differences

harmonizer

In the movie, "12 Angry Men" we decided juror #8 (Henry Fonda) played a character who had a __________ role.

informal

The decline in efficiency that occurs when the rate of complexity of material is too great to manage is called ____

information overload

n which stage of the developmental model might using the Internet be especially beneficial for shy people

initiating

Suppose that two children are fighting over a toy. Rather than share the toy, one of them decides to break it so that neither of them can play with it. This is an example of what type of problem solving

lose-lose

A session that uses __________ observes specific rules about how topics may be discussed and decisions made

parliamentary procedure

Psychologist George Bach terms _________ behavior "crazy making."

passive aggression

In __________ orientation, communicators focus on finding a solution that satisfies both their needs and those of the others involved

problem

Power that comes from respect, liking, and trust is known as _________

referent power

An advantage of solving problems within a group is _____

resources

______ is the process of deliberately revealing information about oneself that is significant and that would not be normally known by others

self-disclosure

Recent research shows that women often build friendships through shared positive feelings, whereas men often build friendships through ___________

shared activities

Shaking hands upon first meeting a person would be considered a _________

social norm