HCI Final (Quizzes - Midterm)
Which of the following should not be an objective when planning to conduct contextual inquiry research?
to ask users directly what they want or need
Which of the following is not true of The Wheel as a UX lifecycle process template?
The Wheel follows a Waterfall approach where each step must be completed in linear order
According to the textbook, what did the "CUE-4" studies (Dumas, Molich, & Jeffries, 2004) find?
Many UX practitioners cannot write clear and effective reports
How many points can you earn on the Phase 1 deliverable just for using the template and submitting the assignment correctly and in Google Doc format?
5
According to textbook chapter 5, which of the following is true of the relationship between contextual studies and design?
There is a gap between studying existing work practice and existing systems and envisioning a new work space and new system design space
According to Nielsen, which of the following is the best option for number of evaluators in a heuristic evaluation setting?
Three to five evaluators will usually capture a majority of UX problems
Which of the following is not true based on the TED Radio Hour segment with Sherry Turkle from the assigned podcast episode?
Throughout her career, Turkle has always been critical of technology and its implications for human interaction
Which of the following is not true of working with wireframes?
To elicit appropriate feedback, wireframes should appear finished and not rough or sketchy
Which of the following terms refers to the complete context of when, where, how, and why a particular goal-directed activity is done?
Work domain
What does the term "ethnography" mean literally?
Writing about culture
Which of the following is not true of the overall contextual inquiry research approach?
You can get all the information you need by talking with users outside their work context
Which of the following is not true about the origins of HCI?
A key conclusion of early human factors work is that humans can be trained to fit a design
Which of the following design informing models does the textbook recommend beginning right away, possibly as soon as during contextual inquiry and contextual analysis activities?
Flow Model
According to the textbook reading and lecture discussion, if you had to pick the single most valuable design-informing model, which would it be?
Flow model
Your team wants to create a prototype that can be shown during a presentation to help communicate your general design to your client in order to help them understand the design and to get some initial feedback. Which of the following would be the most suitable prototype to create in this case?
Horizontal prototype
Guidelines such as not having more than seven plus or minus two items on transient lists on a user interface because of limits on human short-term memory are most closely aligned with which paradigm of human-computer interaction research described by Harrison, Tatar, and Sengers (2007)?
Human Information Processing (HIP) Paradigm
The IDEO human-centered design process is similar to The Wheel from the textbook, but differs in the number of phases and what each phase is called. Which of the following is the phase in the IDEO human centered-design process which aligns most closely with the Design phase from The Wheel?
Ideation
Which design thinking perspective introduced during lecture focuses on the moment where user and system come together?
Interaction
According to the textbook diagram of the design phase featuring progressive iterative loops, at which stage in design should wireframe development begin?
Intermediate design
According to Nielsen as referenced in the textbook, which of the following is not an advantage of the heuristic evaluation method?
It is comprehensive
Which of the following is a convention described and demonstrated by the textbook for indicating information flow barriers within a design informing model?
A small lightning bolt to indicate a pain point
Which of the following best captures the relationship between a work role and a user class as defined in the textbook reading?
A work role is distinguished by a corresponding job title or assignment representing a set of responsibilities; a user class describes who can occupy a work role
Which of the following is the best definition of the term "work," as we have discussed it in this class?
Activities undertaken to achieve goals
Which of the following is a conclusion about the emotional impact of design that Mackay reached from working with air traffic controllers?
An automated solution may become "boring" when things are calm, leading to inattention
Which of the following is the best definition of contextual inquiry?
An early system or product UX lifecycle activity to understand work activities and underlying rationale as they currently exist
Following analysis of formative evaluation data, a UX team begins to get the feeling that they don't have a complete understanding of the work practices and requirements of the users, which is negatively impacting the conceptual design. Based on this, which phase of The Wheel might it be best to return to?
Analysis
Early during your prototyping, your team takes an initial prototype to another team of designers and asks them for some structured feedback based on a list of guidelines. What method that was discussed during lecture does this most closely align with?
Analytical evaluation
In the performance art project discussed during the project, what controlled the paintball gun that could be fired at the artist and his studio?
Anonymous users on the internet
What stage of the wheel must designers go to after finishing the "Prototype" stage?
Any of the above as needed
What do personas aim to represent as a design informing model (DIM)?
Archetypes of potential users
Your project group is working at a local coffee shop, and you collect a large amount of physical objects containing work information such as hand written notes, receipts, and even cups with annotations. What would be the best model to use to represent information flow through these physical items?
Artifact model
According to the textbook, which of the following is true about prioritizing interaction design requirements?
As part of the validation process, ask your customer and users to prioritize the requirements
How should you approach interviewing when conducting contextual inquiry during the Analyze phase of The Wheel?
Ask about how they do their work as they are doing the work
Which of the following was not something Mackay wrote about in her research article, but that you will be responsible for in your phase one deliverable?
Building a work activity affinity diagram
Which of the following is not an effective strategy for developing personas?
Choose a mixture of users or an "average" user
Which of the following does the textbook suggest as a way to manage the risk of false negatives in "discount methods" of rapid evaluation?
Combine different results from different evaluators or different iterations
Which of the following is true about The Wheel UX process?
Complexity of the system being developed influences activities at each phase
Which of the following is not true of demos, based on the assigned supplementary reading and class discussion prior to the demo presentations?
Demos are generally limited only to technical audiences
A design team is working on a project to assist rangers at a national forest with conducting tours and providing other services for visitors. The team spent several weeks on site working with the rangers, and are now focusing on ideation including multiple rounds of brainstorming and critique and high level sketching. What phase of The Wheel is the team most likely in?
Design
Pick the best Design informing model that matches this definition: "A model that gives the big picture of work within an organization. It emphasizes how communication and information pass between work roles and between work roles and system components, within an organization"
Flow model
Following contextual inquiry, your design team is working to consolidate a hierarchical list of elements that the interaction design must address based on your research. Which of the following activities best refers to this process?
Requirements extraction
When creating design informing models, which of the following is the best approach?
Select those design informing models to develop that best align with your data
Which of the following is a lesson we can learn from the textbook example of the design of the packaging for Windows Vista and 2007 Office?
The best user experience requires a balance of functionality, usability, aesthetics, branding and identity
What is the goal of Contextual Inquiry(CI)?
To understand existing work practices and rationale
Given the definition of work we have discussed from the textbook, which of the following could constitute work?
Using a video conferencing service to host a virtual Dungeons & Dragons game Using a kiosk at the airport to check in for a flight Using a spreadsheet template to complete an expense report All of the options could constitute work
Which of the following is a direct output from contextual analysis?
WAAD
According to the textbook, which of the following is the definition of "usability"?
Aspect of HCI devoted to ensuring that human-computer interaction is, among other things, effective, efficient, and satisfying for the user
Which of the following is not true of benchmark tasks?
Avoid benchmark tasks where you think or know the design has weaknesses
During requirements extraction, design teams should take a deductive approach to analyzing outputs from contextual analysis. Which of the following is a quality of deductive reasoning?
Based on a general truth applied to observations
Which of the following is a typical component of the analyze phase of The Wheel?
Conducting interviews and observations
Which of the following is an inductive (bottom-up) process to organize, consolidate, and interpret user work activity data?
Contextual analysis
Which of the following constitutes a strategy for promoting ecological validity in a study?
Creating a model of the participant's real-world work environment to provide realistic contextual conditions
Which of the following is true of critique in the context of design thinking?
Critique is one of two modes of design thinking but should be separated from idea generation
Which of the following is an example of human-centered and universal design introduced during the lecture?
Curb cuts
Which of the following represents the best definition of critical design?
Design which seeks to disrupt or transgress social and cultural norms
Which of the following is a good strategy to help keep your work activity notes (WANs) organized and connected to your raw data?
Develop a numbering strategy that links notes back to participants and work roles
What is the name of the disability activist who was discussed as a pioneer of accessible urban planning in the 1970s?
Ed Roberts
Which evaluation method most closely aligns with the evaluation presented in the blood test kiosk paper prototype video?
Empirical evaluation
HCI is interdisciplinary, which means that it draws from may different academic fields and methods. Which of the following is is a branch of anthropology focusing on the study & systematic description of cultures and writing about them, which has been adapted by HCI researchers?
Ethnography
According to Wilson (2007), what rhetorical move proved so effective in a usability team report that the marketing department gave the UX team new and extended access to customers?
Including a section of good things about the product
According to The Wheel, what activity must follow "Analyze"?
any activity that the team sees fit
Consider the following ethnographic interview question: "If I were to sit in on one of your team's morning standup meetings, what kinds of things would I be likely to hear team members sharing with each other?" According to Spradley, what type of ethnographic interview question would this be?
Native-language question
Which of the following is a model closely tied to design, intended to build empathy with users, that reflects a hypothetical but specific "character" in a specific position, with specific concrete characteristics such as goals, wants, needs, and challenges?
Persona
Which of the following is a type of model that describes a specific, fictional user based on contextual or other research data?
Persona
You are part of a design team working to improve customer service at a government office responsible for granting construction permits. Your team notes that visits to the office are required by permit seekers, and the arrangement of the customer service counter, waiting area, and self-service kiosks is a key part of information flow. Which design informing model could you use to best capture this?
Physical model
Which of the following is not something to include in a storyboard?
Sketches at a level of completeness that will allow a software programmer to implement
Which of the following is true about user folk terms, or terminology used by users in a particular context, when extracting interaction requirements?
Sometimes differences in terminology may reflect subtle differences in usage that should be considered during requirements extraction
According to the lecture, which of the following is the most important tool in your UX lab evaluation toolkit?
Strong rapport with participants
Consider the following bullet points regarding a potential interaction design for a ubiquitous computing system: System should be engaging and approachable, even for users who may not be familiar with the system User should not require training or tutorial content to use system Emotional experience should be calming leading to reduced user stress when engaging with the system These are examples of which of the following?
UX goals
What are the two gaps identified in the textbook that separate analysis from design?
requirements extraction and design-informing model creation
Which of the following is not a step in the interview analysis approach that the ethnographic interview analysis reading describes as a preliminary domain search?
Distinguishing between the work practices and work activities
Which of the following evaluation approaches should only be considered once a prototype has reached a very high level of fidelity or a programmed prototype has been developed?
Lab-based UX testing
How many hierarchical "levels" should you have in your WAAD, according to the textbook?
Let the data determine the number of levels needed
For the Phase 1 deliverable, what will be the highest weighted section during assessment?
Observations and interviews
Which of the following claims could best be supported based on the assigned episode of the 99 Percent Invisible podcast?
Oftentimes incidents of "human error" are in fact the result of poor design
Which of the following kinds of prototypes holds the highest possible "bang for your buck," in terms of design insights per unit of effort expended?
Paper prototypes
You are designing a medical device that a user will need to carry with them throughout the day. Your team has design research questions related to the user's embodied experience of carrying the device. Which of the following would be the most suitable prototype to address these questions?
Physical prototype
Which of the following is not true of a process, such as The Wheel from the textbook?
Processes can hinder experts, so it is safe for them to disregard a process-based approach
You are working with a design team to create an application for a local non-profit that will allow them to coordinate staffing with their volunteers. Your team has settled on an interaction design, and you are currently working on a representation realizing that design in order to test and capture feedback. What phase of The Wheel are you most likely in?
Prototype
In class this week, we will be practicing heuristic evaluations. Textbook Chapter 12 identifies this as which kind of evaluation?
Rapid and analytic
Your team is planning to create a prototype with a general representation of all of the features of your designed system, but it will only provide a complete interaction for one or two specific tasks. Which of the following terms from the textbook best describes this prototype?
T-shaped prototype
A design team is creating an ubiquitous computing system for hotel reservations that will be used in busy airports. Which of the following options would best help them to obtain ecological validity?
Testing in a crowded shopping mall
Which of the following is not true of the system concept statement as discussed in the textbook and which you practiced writing during Phase I?
The audience for the system concept statement is limited to only the design team
Which of the following is true of variation in formative evaluation results?
The complexity of evaluating UX in large system designs results in variation in evaluation results
Why does Morozov think that the augmented reality kitchen represents an example of solutionism?
The kitchen emphasizes efficiency and perfection over the human experience of cooking
Which of the following statements about evaluation methods is true?
There is no single best UX evaluation method
Which of the following is true of experienced UX experts?
They are ready to adapt and change directions and techniques
Evaluate the following benchmark task, developed for a system that allows people to navigate a hiking trail: "Locate an open campground with access to running water that you can reach by 1 hour before sunset and reserve a campsite"
This is an acceptable task because there is still some mystery in it for the user
Which of the following best captures the relationship between usability and user experience?
Usability is the pragmatic component of user experience
Which of the following terms would we use to refer to what the user feels internally, including the effects of ease of use, usefulness, and emotional impact?
User experience
Which of the following is an ethical obligation we have toward research participants when completing and reporting results from Contextual Inquiry and Contextual Analysis?
We should never share the identity of interview or observation subjects
Which of the following is not a question you would expect to see addressed by a system concept statement according to the textbook and our class discussion?
What programming languages will be used?
Which of the following is not true about working with a work activity affinity diagram (WAAD)?
When composing the WAAD, it is important that individuals are invested in the "ownership" of specific pieces of data and notes for tracking purposes
During the analysis phase, we worked on building out a WAAD to help understand relationships between the raw data captured during contextual inquiry. What does WAAD stand for?
Work activity affinity diagram
An artifact model best fits with which of the three categories of design informing model that we have covered in class?
Work environment models
Which of the following terms best describes the overall pattern of how people do work, as developed over time in a social setting involving specific routines and traditions?
Work practice
Which of the following is not true regarding your ethical obligations as UX researchers?
You should not provide a copy of the consent form for participants to keep because it is proprietary information
