Health Careers ch 2 study guide
With regards to smoking at work, which of the following are things to remember?
Some health care employers will not hire job applicants who smoke.
National standards to protect the privacy of a patient's personal health information are contained in what document?
The Health Insurance Portability and Accountability Act of 1996.
(T/F) A person who exposes the illegal or unethical practices of another person or of a company is called a whistle blower.
True.
(T/F) Before you can achieve success by doing something, you have to be something, and being a health care professional depends greatly on who you are as a person.
True.
(T/F) Bias can impact diagnosis and treatment, lead to health disparities, and result in unfair and inappropriate care.
True.
(T/F) Character refers to a person's moral behavior and qualities.
True.
(T/F) Character traits lead to a person's behavior, thoughts, and emotions.
True.
(T/F) Conscience is moral judgement that prohibits or opposes the violation of a previously recognized ethical principle.
True.
(T/F) Culture relates to the behaviors, beliefs, and actions characteristics of a particular social, ethnic, or age group.
True.
(T/F) Health care workers need to be culturally competent because they interact with coworkers, patients, physicians, and visitors from many different cultural backgrounds.
True.
(T/F) If your work group, department, or organization has a special event after hour, the standards that govern acceptable behavior at work apply during those events, too.
True.
(T/F) It's best to treat other people the way you want to be treated or, better yet, treat other people the way they want to be treated.
True.
(T/F) Optimists are people who look on the bright side of things, and pessimists are people who look on the dark side of things.
True.
(T/F) The statement, "Quality is in the details" means it is important to pay attention to even the smallest things because making a small mistake or overlooking a minor detail can have a big impact on quality.
True.
(T/F) Things of great worth and importance to a person are his or her personal values.
True.
(T/F) When you are present in the moment, you can filter out distractions, concentrate on what's in front of you at an given time, and about making mistakes and errors.
True.
(T/F) Your reputation is based on how other people view your character, values, and behavior. If your character, values, and morals do not result in professional behavior in the eyes of other people, you will not achieve a professional reputation.
True.
Stepping back to view an entire process to see how each component connects with the other is called:
a systems perspective.
Etiquette refers to:
acceptable standards of behavior in a polite society.
When you think things through and do and say things on purpose rather than just quickly reacting to whatever situation occurs you are:
acting with intention.
The term diligence means:
being careful in one's work.
An inappropriate relationship between personal interests and official responsibilities is called a/an:
conflict on interest.
Developing a team mission statement can help the team:
create shared goals.
Extended families are:
families with a nucleus and various relatives living in the same household.
Refusal to complete a task as assigned may be construed as:
insubordination.
An employee who ignores a rule, violates a policy, or breaks the law is said to be:
noncompliant.
An illustration showing the components of an organization and how they fit together is called a/an:
organizational chart.
The ability to manage aspects of your life outside of work is called:
personal skills.
Courtesy is:
polite behavior, gestures, and remarks.
Unwanted touching, sexually explicit texting or posting an social networking sites, or any other actions that has the potential to make another person uncomfortable is called:
sexual harassment.
Morals are:
the capability of differentiating between right and wrong.
Interdependence is:
the need to rely on one another.
Which of the following is not an example of diversity?
(all ar examples of diversity) Age. Occupation. Religious beliefs. Socioeconomic status.
Which of the following is not a common folk medicine practice in certain cultures?
(all of the above) Believing that pain must be endured silently. Restricting menstruating women from eating deer meat and lemons. Using acupuncture with herbs over the puncture sites. Using heat and cold remedies to restore balance.
Which of the following affect your professional image?
(all of the above) Dress code compliance. Grooming. Hygiene. Posture.
Why are courtesy, etiquette, an manners important at work?
(all of the above) Employers are concerned about the decline of polite behavior in society. People must work together, often under stressful conditions, to meet customer needs. These behaviors help form and maintain effective working relationships. Failure to demonstrate these behaviors can lead to interpersonal conflicts.
Which of the following demonstrates a strong work ethic?
(all of the above) Getting the work done, and done well, the first time. Demonstrating good attendance and punctuality. Showing initiative and not waiting to be told what to do. Showing reliability and accountability.
Which of the following is a responsibility of health care team members?
(all of the above) Identify the role of each team member. Identify the specific tasks that need to be done. Reduce or eliminate interpersonal conflict. Establish expectations and goals.
Which of the following is an example of a workplace team?
(all of the above) Interdisciplinary. Ad hoc. Emergency response. Multidisciplinary.
Adoptive skills are important for health care workers because:
(all of the above) It is almost impossible to avoid change when you work in health care. Health care workers must adapt to change or lead change when the stimulation calls for it. Change can be a positive influence in your life if you embrace it. You might have to learn some new skills and take on new responsibilities.
Which of the following are things that critical thinkers do?
(all of the above) Look at things from a rational and practical perspective. Ask essential questions to get to the heart of the matter. Differentiate among facts, opinions, and personal feelings. Exercise caution in drawing conclusions.
Which of the following techniques can help you manage your personal finances?
(all of the above) Monitor your expenses, and know where your money is going. Read the fine print on loan and credit card applications. Avoid check cashing services, payday loans, and income tax refund anticipation loans. Do not loan someone money unless you can afford to never get it back.
Which of the following could cause distractions at work?
(all of the above) Selling things. Planning social gatherings. Spreading gossip. Visiting social networking sites.
Which of the following is an accurate statement about hard skills and soft skills?
(all of the above) Soft skills relate more to who you are than what you know. Hard skills can be learned and improved over time. Soft skills are part of your personality and more difficult to acquire and change. Soft skills enhance your ability to interact effectively with other people.
Which of the following indicates a lack of character in the workplace?
(all of the above) Stealing supplies. Falsifying information. Filing fraudulent workers' compensation claims. Bringing weapons to work.
Which of the following are good ways to represent your employer?
(all of the above) Support your organization's corporate mission and values. Represent your employers in community service projects. Read your employer's newsletters and keep up with the latest news and events.
What might happen if you don't manage your stress appropriately?
(all of the above) You might blow up, melt down, or run for the door at the first sign of stress. Your health may suffer. You could let down your coworkers and patients. Your ability to perform your job duties may be affected.
Which of the following are examples of appropriate language at work?
(non of the above) correct answer --> Don't refer to people as honey, sweetie, or dear. Adult males are men, not boys or guys. Adult females are women, not girls or gals. No street language or off-color remarks. Use correct grammar.
Cultural competence refers to:
(non of the above) correct answer --> The ability to interact effectively with people from different cultures.
Which of the following should health care workers do when speaking to patients who are learning English?
(none of the above) Speak clearly, do not raise your voice, speak in moderate tones, pronounce the entire word, confirm their understanding, clarify when necessary, no not assume they understand.
Expectations or guidelines for group behavior are called:
(none of the above) correct answer --> Group norms.
What is HITECH?
(none of the above) correct answer --> Health Information Technology for Economic and Clinical Health. National standards to protect the confidentiality of electronically transmitted patient health information.
Which of the following are effective stress management techniques?
(none of the above) correct answer --> Identify the stress of your source. Have someone to talk to. Keep work related stress away from your personal life. Maintain a healthy balance between school, work, recreation, and rest. Get plenty of sleep. Use conflict resolution skills.
Subordinates are people who:
(none of the above) correct answer --> People at a lower rank.
People who sees the glass as half full and approach life with enthusiasm are called:
(none of the above) correct answer --> optimists
Which of the following is an example of acceptable and effective gestures and behavior for all cultures?
(none of the above) correct answer --> point at something not someone.
What is folk medicine?
A collection of traditional beliefs and customs for treating pain or illness.
Which of the following are effective ways to overcome prejudice?
Ask why do people think the way they think
Using 360 degree feedback is part of what type of process?
Evaluating job performances.
(T/F) Ethnicity refers to a human population that is considered distinct based on physical characteristics, such as White, Black, or Latino.
False- ethnicity refers to identity with or membership in a particular racial, national, or cultural group and observance of that group's customs, beliefs, and language. Race refers to a human population that is considered distinct based on physical characteristics, such as White, Black, or Latino.
(T/F) "I seen you do that" and "Him and I rode to work together" are examples of good grammar.
False- examples of terrible grammar.
(T/F) What you do after hours has no impact on your professional reputation since you are not at work.
False- it can impact your professional reputation.
(T/F) It takes a long time to develop a professional reputation and an even longer time to lose it.
False- it can take a short period of time to lose a professional reputation.
(T/F) With regards to social networking sites, it's acceptable to post private photographs and personal information and share complaints and gossip about coworkers, patients, and your supervisor because these activities take place after hours and away from the workplace.
False- it is not acceptable to post private photos, etc.
(T/F) Because of charges in society, fewer employers now run criminal history background checks, credit checks, and drug screens on job candidates before they start work.
False- more employers run background checks, etc.
(T/F) With performance evaluations, subjective criteria provide a more accurate assessment of the employee's performance than objective criteria.
False- objective criteria provides a more accurate assessment.
(T/F) Prejudice is favoring one way over another, while bias is refusing to be open or seek understanding or the facts before making a decision.
False- prejudice is refusing to be open or seek understanding or the facts before making a decision. Bias is favoring one way over another.
(T/F) Dating a coworker, your supervisor, or someone who reports to you is an effective way to strengthen interpersonal relationships at work.
False- sleeping with your boss= bad idea & the worst way to strengthen interpersonal relationships at work!
(T/F) Stereotypes are beliefs that are mainly true about a group of people.
False- stereotypes are beliefs that are mainly FALSE about a group of people.
(T/F) Competence, compliance, and exceeding your scope of practice are effective ways to improve the quality of patient care.
False- you cannot exceed your scope of practice.
(T/F) Critical thinking is using reasoning and evidence to make the best decisions about what to do, or what to believe, while being influenced by emotions.
False. Critical thinking should not be influenced by emotions.
Which of the following are ways to strengthen relationships at work?
Give your coworkers the benefit of the doubt and assume they are there to do their best.
Which of the following techniques can help you manage your time?
Have contingency plans for when unexpected complications occur.
Which type of team is composed of workers from different disciplines who work with the same patient during the same period of time?
Multidisciplinary
To demonstrate cultural competence, health care workers must be which of the following?
Objective
What is consensus?
Reaching a decision that all members agree to support.
