HPA 460 - Exam 3

In 2015 the Bureau of Labor Statistics reported that what percentage of the workforce had a disability versus what percentage who did not? -20% versus 40% -You Answered 10% versus 60% -17.5% versus 65% -60% versus 40%

17.5% versus 65%

Which act made it illegal for organizations to discriminate against employees in the workplace based on their race, color, religion, gender, national origin, age and disability? -National Labor Relations Act -Employee Choice Act -1964 Civil Rights Act -Taft-Hartley Act

1964 Civil Rights Act

What year was an amendment passed that provided 2 million health care employees with the right to become eligible for union representation and unionization? -1974 -1958 -1981 -1965

1974

To prove that a sufficient number of employees are interested in union representation, the National Labor Relations Board requires the union to get what percent of signatures on authorization cards from the employees? -30% -30% + 1 -50% -50% + 1

30%

According to statistics, what percentage of employees are engaged and what percentage go along for the ride? -20%, 40% -30%, 70% -80%, 20% -50%, 50%

30%, 70%

A union election is determined by a vote of __________. -50% + 1 -50% -49.5% + 1 -30%

50% + 1

According to the U.S. Census Bureau, how many baby boomers threaten to overwhelm the healthcare system? -100 million -50 million -65.2 million -42 million

65.2 million

The NLRB determined that hospitals have __________ employee groups that could be considered bargaining units. -10 -5 -8 -12

8

The goal of a collaborative relationship between unions and management is to __________. -Avoid costly strikes -Address the mutual interests and issues of both sides -Increase productivity of the employees -Control the process and relationship by winning beneficial contracts for the workers

Address the mutual interests and issues of both sides

According to the Herzberg article, One More Time: How Do You Motivate Your Employees, hygiene factors contributing to job dissatisfaction included all of the following EXCEPT. -Supervision -Work conditions -Salary -Advancement

Advancement

Traditionally many relationships between healthcare organizations and unions have been __________. -Adversarial -Long-term -Collaborative -Win-win

Adversarial

Healthcare employees seek union assistance because they believe that a union can provide __________. -Better working conditions -Job security -Financial security -All of the above

All of the above

What are some of the barriers to diversity implementation? -Workforce attitudes -Lack of training -Costs -Managerial support -All of the above

All of the above

Which of the following best describes how workforce diversity is managed? -Promote team work -Conflict Resolution -Strong communication networks -All of the above

All of the above

The decision of an arbitrator is __________. -Never binding -Usually in favor of the union -Binding -Will typically become state law

Binding

A manager's most important role is which of the following? -Getting the right people in the right places or positions -Making sure he is offering a competitive wage -Doing the right things for the right reasons -Both A and C

Both A and C

Managers who tend to rate all of their employees within a narrow range are referred to as what type of raters? -Recency raters -Lenient raters -Central-tendency raters -Bias raters

Central-tendency raters

Results-based criteria, when used for evaluation performance __________. -Focuses on specific behaviors that lead to job success -Considers what the employee has done or accomplished -Determines how well the employees do their jobs -Identifies character traits that result from job success

Considers what the employee has done or accomplished

When a manager compares employees to each other rather than to job performance standards in the performance review process, this is known as what type of rater error? -Contrast Effect errors -Recency errors -Rater bias errors -Central tendency errors

Contrast Effect errors

In order to be successful, a team of employees must experience all of the following EXCEPT: -Effective training in company traditions and expectations -Common focus or shared sense of purpose of the team -Creation of silos and focus on the broader picture as each team member clearly sees his role in achieving the goal -Both A and B

Creation of silos and focus on the broader picture as each team member clearly sees his role in achieving the goal

Disadvantages of incorporating workforce diversity include the following EXCEPT? -Dissatisfaction -Miscommunication -Decreased absenteeism -Turnover

Decreased absenteeism

The following are advantages to managing diversity EXCEPT? -Brings people together -Knowledge sharing -Problem solving -Decreased productivity

Decreased productivity

When the measurement process omits significant criteria, the measures are said to be__________. -Deficient -Contaminated -Tainted -Saturated

Deficient

Bargaining impasse means __________. -The parties have not negotiated in good faith -Striking is the next step -Despite their best efforts, union and management couldn't come to an agreement -None of the above

Despite their best efforts, union and management couldn't come to an agreement

The following information source is used in the narrative performance appraisal method and allows managers significant flexibility in describing an employees' work performance: -Critical-incident narrative -Essay -Field reviews -Informal evaluations

Essay

True or False. Engagement in the context of Lesson 11 is defined as a mutual commitment between the employee and their workplace colleagues. -True -False

False

True or False: A closed shop is where an employer is not permitted to hire only union members. -True -False

False

True or False: According to the Bakker and Leiter article reading for this week, workforce engagement is defined as a positive psychological state and is also a transient measure of contentment with a job or work setting. -True -False

False

True or False: An open shop is where employees are required to join or contribute funds to a union as a condition of employment. -True -False

False

When a union wins an election, research suggests that the employees voted for the union rather than against management. -True -False

False

The agency that mediates conflicts during adversarial negotiations is the __________. -National Labor Relations Board -Board of the National Labor Code -Federal Mediation and Conciliation Services -Department of Labor

Federal Mediation and Conciliation Services

Employees' ratings of managers takes advantage of the fact that employees: -Tend to give positive reviews of their managers -View their ratings as a way to help the company -Frequently have knowledge of the manager's performance -Have a better understanding of what the ratings mean

Frequently have knowledge of the manager's performance

What is the term for when men and women are treated differently or unfavorably because of their sex? -Exclusion -Gender discrimination -Ageism -Bias

Gender discrimination

Which of the following is a continuum of scores ranging from unsatisfactory to outstanding? -Checklist -Ranking list -Forced distribution -Graphic-rating scale

Graphic-rating scale

Which type of rater error occurs when a manager rates an employee high or low on all job standards based on one characteristic? -Recency errors -Strict errors -Halo effect errors -Rater bias errors

Halo effect errors

Management by objectives (MBO) __________. -Evaluates the employee's performance as compared to management objectives -Compares standardized behavioral descriptions to the employee's actual performance -Involves both the manager and the employee in setting objectives -Is usually not an effective method because employees are not allowed discretion in the objectives set by management

Involves both the manager and the employee in setting objectives

Organizations develop appraisal systems to define expectations for employees and to __________. -Manage compensation -Reward for good performance -Document sub-par performance -Manage their performance

Manage their performance

What generation is one of the fastest-growing generations and is expected to make up 75% of all U.S. employees? -Generation Y -Millennials -Baby Boomers -Traditionalists

Millennials

To avoid charges of discriminatory practices, performance appraisals must be which of the following? -Conducted bi-annually -Conducted by an outside rater -Objective -All of the above

Objective

Most healthcare organizations conduct "formal" appraisals when? -Once per year -Once per year, on the employee's birthday -Once per year, on a date mutually agreed upon -A combination of A and B

Once per year

When measuring whether an organization's goals and objectives are in line with its diversity objectives, an organization should collect data on all of the following EXCEPT? -Number of diverse employees in certain programs -Mix of diverse employees in management positions -Number of employees involved in diversity initiatives -Overall organizational climate that has only a negative effect on the diverse employee population

Overall organizational climate that has only a negative effect on the diverse employee population

The process of evaluating an employee's performance is called a __________. -Performance criteria -Performance process -Performance appraisal -Performance standards

Performance appraisals

The following are ways to fight gender discrimination in the workforce EXCEPT? -Help with Work/Life Management -Practice Social Inclusion -Get Women on Boards -Promote Biases

Promote Biases

According to Lee (2004), there are four approaches to motivate employees. All of those approaches are listed below EXCEPT: -Willpower -Imagination -Compliance -Resilience

Resilience

According to the Herzberg article, One More Time: How Do You Motivate Your Employees, intrinsic motivators contributing to job satisfaction included all of the following EXCEPT. -Achievement -Responsibility -Growth -Security

Security

Bakker and Schaufeli (2010) suggest that workforce engagement is best measured by the following EXCEPT: -Teamwork -Vigor -Dedication -Absorption

Teamwork

Decertifying a union entails which of the following? -Terminating the union's contract with the employees -Management taking away a portion of the union's authority as directed by the employees -Decreasing the membership in the union -When 25% of the union members want to terminate the unions contract

Terminating the union's contract with the employees

The following are part of the collective bargaining process EXCEPT? -Scheduling/Shift work -The pricing of an organization's products and services -Benefits -Working conditions

The pricing of an organization's products and services

Performance management is a vital link between HR strategy and organizational goals. -True -False

True

True or False: A person's sexual preference or identity as bisexual, heterosexual, or homosexual is defined as their sexual orientation. -True -False

True

True or False: An employee can be satisfied but not engaged. -True -False

True

True or False: The NLRB is a federal agency that interprets and enforces the NLRA. -True -False

True

If managers are not able to evaluate employees' performance effectively using the method they have chosen, what might be the best solution? -Use a combination of methods -Involve outside raters -Try to eliminate rater biases -Ask the employee to rate themselves

Use a combination of methods

Persuasion skill is an example of what type of criteria? -Trait-based -Results-based -Behavior-based -None of the above

trait-based