HR 415 Midterm
49) Brenda, the vice president of human resources at FSE Inc., meets with the executive committee to discuss planning for future job openings at the vice president level. Brenda advises the committee that sending some high-potential employees to an assessment center would be beneficial, although a full-day assessment could cost $20,000. Which of the following statements supports Brenda's recommendation? A) An assessment center works with employees one-on-one at the work site as a way to fully assess an employee's potential. B) An assessment center would eliminate the need for personality tests. C) Assessment centers primarily identify whether employees have the functional skills they need to carry out their jobs. D) High assessment center ratings are associated with career success. E) Brenda's personal bias disqualifies her from selecting future candidates
Assessment centers primarily identify whether employees have the functional skills they need to carry out their jobs.
31) To ensure transfer of training, an organization's training programs should prepare employees to self-manage their use of new skills and behaviors on the job. According to your text, Which of the following is NOT a way for trainee employees to manage their new skills and behaviors? A) Trainees should set goals for using skills or behaviors on the job. B) Trainees should employ their new skills and behaviors perfectly. C) Trainees should identify the positive and negative consequences of using their new skills. D) Trainees should set goals for using skills and behaviors on the job. E) Trainees should practice monitoring their use of the new skills and behaviors
B) Trainees should employ their new skills and behaviors perfectly
35) Which of the following conditions will most likely ensure a job rotation will succeed? A) top management is indifferent to the program's success B) employees and their managers agree on which skills are to be developed C) goals for the program support personal goals and desires D) the rotation schedule occurs every few months, ensuring employees develop strong on-the-job learning skills E) the organization is unclear about its job rotation policies
B) employees and their managers agree on which skills are to be developed
47) Victoria is a human resource specialist. To gain competency in her field, she keeps up with business news related to human resource management. One area of the news she pays attention to is coverage of the cases the Supreme Court hears each year. Why would stories about the Supreme Court be relevant for Victoria's career? A) The Supreme Court may require federal contractors to engage in affirmative action. B) The Supreme Court may pass laws regulating employment practices. C) The Supreme Court may issue rulings that interpret employment law. D) The Supreme Court may issue executive orders related to employee safety. E) Decisions made by the Supreme Court cannot be overturned by the federal government.
C) The Supreme Court may issue rulings that interpret employment law
1) Identify the occupation that would typically employ an apprentice. A) doctor B) carpenter C) lawyer D) nurse E) accountant
Carpenter
19) Which of the following is described as a detailed description of a situation that trainees analyze and discuss and is designed to develop higher-order thinking skills? A) a request for proposal B) a case study C) an electronic performance support system D) a restrictive covenant E) an avatar
Case study
2) A peer or manager who works closely with employees to motivate them, help them develop their skills, and provide reinforcement and feedback is known as a A) protégé. B) facilitator. C) coach. D) moderator. E) high-potential employee
Coach
64) Leeding Engines Inc. specializes in manufacturing internal combustion engines. Recently, Leeding has decided to create a division for the flexible fuel field. During this time, Mark, the HR manager, has been reviewing and updating job descriptions. With the knowledge that a new division of jobs will be created, what would be the appropriate course of action for Mark to take next? A) Mark should amend the original job descriptions to say they all will eventually take on flexible fuel responsibilities. B) Mark should reuse the old job descriptions for the new jobs, instead of creating new ones. C) Mark should wait until the new employees are hired before creating the new job descriptions. D) Mark should consider preparing new job descriptions since new jobs will be created in the organization. E) Mark should take care to avoid including the titles of the jobs while formulating new job descriptions.
D) Mark should consider preparing new job descriptions since new jobs will be created in the organization
Apprenticeships
-Structured training programs which give you a chance to work (literally) towards a qualification. They help you gain the skills and knowledge you need to succeed in your chosen industry. -Getting into employment earlier means there's lots of potential for you to progress in your career quickly. You can also begin to earn a good salary much earlier on in your life. -Earn while you learn
Basic human rights suggested by Immanuel Kant
-The liberty of every member of the society as a man -The equality of every member of the society with every other, as a subject -The independence of every member of the commonwealth as a citizen.
8) Under the Uniformed Services Employment and Reemployment Rights Act of 1994, employers must reemploy workers who left jobs to fulfill military duties for up to
5 years
Affirmative action
A program of positive action to overcome the present effects of past practices, policies, or barriers to equal employment opportunity and to achieve the full and fair participation of women, minorities and individuals with disabilities found to be underutilized in the workforce based on availability. The purpose of affirmative action is to establish fair access to employment opportunities to create a workforce that is an accurate reflection of the demographics of the qualified available workforce in the relevant job market. Affirmative Action policies and programs are tools whereby additional efforts are made to recruit, hire and promote qualified women, minorities and individuals with disabilities.
46) Which of the following is a standard that human resource managers must satisfy for HRM practices to be ethical? A) Human resource practices must result in the greatest good for the largest number of people. B) Managers must always maintain that customers are right. C) Employment practices must respect employees' right of lifetime employment. D) Employment practices must limit the application of the principle of employment-at-will as it is unfair to employees. E) Managers must treat employees as family. 46)
A) Human resource practices must result in the greatest good for the largest number of people.
30) Which of the following is a permissible question to ask in job applications and interviews? A) Will you need any reasonable accommodation for this hiring process? B) How would you feel about working for someone younger than you? C) Where were you born? D) What religious holidays do you observe? E) Are you a citizen of the United States?
A) Will you need any reasonable accommodation for this hiring process?
25) What is an HR dashboard? A) a display of how the company is performing on specific HR metrics B) a computer system used to acquire and distribute information about work schedules and job duties C) a system used to store, analyze, and process the information regarding the levels of demand and inventory D) a messaging system used by HR managers to communicate with employees E) a tool used to measure the profitability and growth rate of the organization
A) a display of how the company is performing on specific HR metrics
18) Which of the following forms of group building gives teams or work groups an actual problem, has them work on solving it and commit to an action plan, and holds them accountable for carrying out the plan? A) simulations B) business games C) virtual reality D) self-directed learning E) action learning
Action learning
50) Doug was part of a formal mentoring program and was mentored by Amelia. The mentoring sessions were conducted over a period of six weeks to improve Doug's communications and interpersonal skills in the workplace. The sessions, however, were unsuccessful. Which of the following, if true, would most likely have caused the failure of the mentoring sessions? A) Doug and Amelia did not have an informal relationship before the formal mentoring program began. B) Doug failed to treat the mentoring sessions as therapy. C) Doug's participation was involuntary, and he had little understanding of the details of the program. D) Amelia is a senior employee and has more experience than Doug. E) Doug is a new employee, whereas Amelia has been working with the firm for many years
Doug's participation was involuntary, and he had little understanding of the details of the program
40) Identify the correct statement regarding downsizing. A) The negative effect of downsizing is especially low among firms that engage in high-involvement work practices. B) Downsizing campaigns only eliminate people who are replaceable. C) Downsizing often disrupts the social networks through which people are creative and flexible. D) Downsizing improves long-term organizational effectiveness. E) The negative impact of downsizing is especially low for those organizations that emphasize research and development
Downsizing often disrupts the social networks through which people are creative and flexible.
39) Which of the following statements accurately characterizes electronic performance support systems (EPSSs)? A) EPSSs determine an individual's readiness for training. B) EPSSs automate the administration and delivery of a company's training programs. C) EPSSs identify the tasks that training should emphasize. D) EPSSs provide expert advice when a problem occurs on the job. E) EPSSs determine the appropriateness of training by evaluating the characteristics of the organization.
EPSSs provide expert advice when a problem occurs on the job
33) Which of the following is a characteristic of current-day high-performance work systems? A) centralized decision making B) increase in individual assignments C) employee empowerment in decision making D) mismatches in technical system and social system E) reduced reliance on knowledge workers
Employee empowerment in decision making
28) Aaron has been a systems analyst at a software company for six years. Although he works hard, gets favorable performance reviews, takes night classes in business management, and has applied for promotions, his coworkers always get the promotions instead. Aaron started asking his coworkers about this, and one of them said, "Don't you realize? This management will never promote someone like you." This supports Aaron's concern that he may be a target of discrimination because he is black; other talented employees are black, but no black employees have moved into management positions. Aaron decides to discuss the problem with the human resource manager. If he can't find a satisfactory solution that way, with which federal agency could he file a complaint? A) Equal Employment Opportunity Commission B) Anti-Discrimination Federal Agency C) Office of Federal Contract Compliance Programs D) Uniform Guidelines on Employee Selection Procedures E) Federal Register
Equal Employment Oportunity Commission
7) Which of the following requires the federal government to base all its employment policies on merit and fitness?
Executive Order 11478
15) Employees who take assignments in other countries are called A) expatriates. B) emigrants. C) host-country nationals. D) external employees. E) immigrants.
Expatriates
5) Which of the following is a "Big Five" personality trait?
Extroversion
77) Traditional management thinking treated human resource management primarily as a means to support a company's strategy. A) True B) False
FALSE
78) Relocation is the most common way to use downward moves for employee development. A) True B) False
FALSE
81) The most accurate way to assess training effectiveness is to conduct pretests and posttests and then train all the employees. A) True B) False
FALSE
83) HR activities are exclusively carried out by an HR specialist in small organizations. A) True B) False
FALSE
84) Job extension refers to empowering workers by adding more decision-making authority to their jobs. A) True B) False
FALSE
86) A telework arrangement is easiest to implement for manufacturing workers. A) True B) False
FALSE
88) A risk of diversity training programs that focus on attitudes toward minority groups is that they may alienate minorities. A) True B) False
FALSE
92) Under equal employment opportunity laws, if an employer uses an interview process that eliminates most candidates who are black or Hispanic, the employer must show that the method is necessary for selecting candidates who project the right brand image. A) True B) False
FALSE
3) The four general approaches that companies use for employee development include
Formal education, assessment, job experiences, and interpersonal relationships
62) Naomi, a white female applicant, is refused a job at a state university in favor of a less qualified minority applicant. She could consider suing the university on charges of reverse discrimination against her under the _. A) Fourteenth Amendment B) Twenty-Second Amendment C) Thirteenth Amendment D) Civil Rights Act of 1866 E) Occupational Safety and Health Act
Fourteenth Amendment
16) Which of the following is a component of a basic career management system? A) workplace ethics B) goal setting C) externship D) team building E) sabbatical
Goal setting
55) Costabin Inc., a company in the recycling business, has revamped its management and business criteria. It has also added new objectives that would require recruitment of new and skilled labor. The responsibility of identifying the numbers and the kinds of employees lies with the HR department of the firm. This responsibility of the HR department is known as A) supply chain management. B) performance planning. C) performance management. D) human resource planning. E) utilization analysis.
Human Resource Planning
6) A(n)__________ measures the ability to juggle a variety of demands, as in a manager's job where the candidate is presented with simulated memos and phone messages describing the kinds of problems that confront a person in the job.
In-basket test
51) Harley wants to build a start-up company with a small number of people working for him. He decides to do all the hiring himself. Antonio, a friend of Harley's who is also a lawyer, wants to warn Harley about the risk of discrimination complaints other companies have received by applicants who were not hired. Which of the following statements would best express the basis of Antonio's concern about avoiding discrimination? A) Interviews are subjective, so they have the potential of assessing candidates based on questions not related to the job. B) Interviews are narrow and standardized, so they do not allow interviewers to test the integrity of interviewees with ease. C) Interviews require polygraph tests, which give the interviewer an opportunity to ask questions that can violate the privacy rights of the interviewee. D) Interviews are expensive, so their validity and reliability are always in question. E) Interviews are situational, so they provide a means to check the accuracy of information provided by the candidate.
Interviews are subjective, so they have the potential of assessing candidates based on questions not related to the job
43) Which of the following is TRUE of an intranet? A) It is a network universally used by business organizations to transfer data from one geographical location to the other. B) It is a system that is used by outside suppliers to update inventories. C) It is a network that is used by a business to reach out to the customers and send them product information. D) It is a system that uses powerful computers to analyze large amounts of data, such as data about employee traits. E) It is a network that uses Internet tools but limits access to authorized users in the organization.
It is a network that uses Internet tools but limits access to authorized users in the organization
67) Given that the National Institute for Occupational Safety and Health (NIOSH) has published numerous standards, what is the significance of the OSH Act's general-duty clause? A) It is very significant, because NIOSH cannot anticipate all possible hazards. B) It is somewhat significant, because companies may not understand the NIOSH standards. C) It is not at all significant, because the NIOSH standards have taken the place of the general-duty clause. D) It is extremely significant, because NIOSH standards are for government workers only. E) It is slightly significant, because eventually the NIOSH standards may replace the general-duty clause.
It is very significant, because NIOSH cannot anticipate all possible hazards.
24) Which of the following best describes a phased-retirement program? A) It refers to giving lucrative incentives to a large number of older employees to voluntarily retire. B) It refers to giving older employees a certain time limit to voluntarily retire. C) It refers to laying off older employees in small batches. D) It refers to offering alternative work locations and work responsibilities to older employees. E) It refers to reducing both the number of hours older employees work as well as the cost of these employees
It refers to reducing both the number of hours older employees work as well as the cost of these employees
29) Which of the following refers to the process of getting detailed information about jobs? A) job orientation B) job rotation C) policy creation D) supply chain management E) job analysis
Job analysis
32) What is a basic difference between job specifications and job descriptions? A) Job specifications look at a job's activities, and job descriptions look at the qualities needed to do the job. B) Job specifications define tasks, and job descriptions define responsibilities. C) Job descriptions look at a job's activities, and job specifications look at the qualities needed to do the job. D) Job specifications list observable actions, and job descriptions describe general qualities. E) Job descriptions define tasks, and job specifications define responsibilities.
Job descriptions look at a job's activities, and job specifications look at the qualities needed to do the job.
65) Aaron, an HR manager, observes that the number of employees quitting their jobs has been steadily increasing over the last six months. On closer inspection, he finds that a majority of the employees who quit were unhappy with the pay structures. Aaron assesses the significance of each job to the organization, which helps him set up fair pay structures. This in turn helps the organization retain valuable employees. Which of the following most likely relates to the task undertaken by Aaron? A) job training B) job evaluation C) selection D) career planning E) performance appraisal
Job evaluation
63) Henry has been newly appointed as the head of the HR team at AAS Technologies. In an attempt to establish a more efficient and reliable workflow, Henry has taken up the responsibility of creating job descriptions and job specifications for the newly hired and current engineers within the organization. While doing so, Henry gathers information about the knowledge, skills, abilities, and other characteristics (KSAOs) required for an engineer to successfully perform the job. How will determining the KSAOs most benefit the organization? A) KSAOs will enable line managers to carry out job analysis. B) KSAOs will show engineers the work to be performed on the job. C) KSAOs will be a resource for writing job descriptions. D) KSAOs should limit the number of factors listed in job specifications. E) KSAOs play a significant role in interviews and selection decisions.
KSAOs play a significant role in interviews and selection decisions.
12) Which of the following HR functions includes preparing and distributing employee handbooks that detail company policies? A) maintaining positive employee relations B) ensuring compliance with labor laws C) recruitment and selection D) planning and administering pay and benefits E) performance management
Maintaining positive employee relations
42) Mirth Inc., a cookie manufacturer, combines with Herge Corp., a chocolate manufacturer, to form a company called Hobbes Inc. This scenario illustrates A) consolidation. B) a merger. C) a strategic alliance. D) a partnership. E) an acquisition.
Merger
Pineapple on or off pizza?
ON
71) A small company that manufactures special-order wood furniture has kept its employees busy on a 40-hours-a-week schedule for the past two years. The company just received a large contract from a Japanese company that is opening offices in the area. The Japanese company has given a month's time for completion of its order. To complete the contract in the required one month, the furniture company needs additional skilled labor on short notice. Which of the following strategies might the company use if it wants to avoid this short-term labor shortage while finding a simple and cost-effective solution? A) new external hires B) turnover reductions C) retrained transfers D) technological innovation E) overtime
Overtime
4) Which of the following tests is a legal means to test the integrity of job applicants and generally involves asking applicants directly about their attitudes toward theft and their own experiences with theft?
Paper-and-pencil honesty test
13) In the context of evaluating the quality of a recruitment source, yield ratios express the A) output yielded by a new hire in relation to the cost of recruiting the new hire. B) percentage of applicants who successfully move from one stage of the recruitment and selection process to the next. C) dollar costs incurred per hire in relation to the number of applicants interviewed. D) percentage of applicants who complete one year in the organization after recruitment. E) quality of new hires by comparing the cost of training the new recruits to the cost of hiring them
Percentage of applicants who successfully move from one stage of the recruitment and selection process to the next
21) Which of the following training methods uses techniques like lectures, workbooks, video clips, podcasts, and websites? A) experiential programs B) presentation methods C) hands-on methods D) group building methods E) object class methods
Presentation methods
22) Which of the following is a challenge associated with an outsourcing strategy? A) quality-control problems B) diseconomies of scale C) increased cost D) lack of necessary technology E) labor shortage
Quality-control problems
17) Identify the process through which an organization seeks applicants for potential employment. A) orientation B) work analysis C) training D) job design E) recruitment
Recruitment
23) When an organization undertakes a complete review of its critical work processes to make them more efficient in an effort to deliver higher quality, it is engaging in A) greenfield venturing. B) offshoring. C) codetermining. D) reengineering. E) outsourcing
Reengineering
54) Marika is a senior journalist at a news agency. She goes on a temporary leave for six months and travels around different parts of South Asia during her leave. She records her travel experiences in a book and shares it with her colleagues upon her return. During her leave, she was also being paid by the organization. This is an example of a(n) A) downward move B) sabbatical C) expatriate assignment D) transfer E) externship
Sabbatical
1) Which of the following helps identify employees' preferences for working in different types of environments, such as sales and counseling? A) leaderless group discussion B) Strong-Campbell Interest Inventory C) Myers-Briggs Type Indicator D) Occupational Outlook Handbook E) Self-Directed Search
Self-Directed Search
58) KTPO Telecom wants to implement an on-the-job training program for the sales staff that are unaware of the technical aspects of the firm's products. The lack of technical knowledge among its sales staff is harming the company's prospects of securing lucrative contracts. Although KTPO's IT team is well versed in various technologies, it is not well suited to handle a training program. However, the best IT trainers in the industry cost more than what KTPO can afford to spend on the training program. This scenario illustrates _. A) experiential conflicts B) simulation C) situational constraints D) psychological mindedness E) social support
Situational constraints
27) In the context of HR planning, implementation that ties planning and recruiting to an organization's strategy and to its efforts to develop employees becomes a complete program of A) total quality management. B) benchmarking. C) reengineering. D) talent management. E) workforce utilization
Talent management
9) Cody works at a machine production facility assembling small parts in a specialized division. In addition to his regular job duties, Cody works in tandem with his other coworkers to schedule work, select new team members, and carry out multiple assembly tasks. This style of work is best described as
Teamwork
66) Adam, an HR executive observes that telework or telecommuting has been a rising trend. He considers developing a policy to allow telecommuting at his company. Which of the following statements is a fact about telecommuting that would support implementing this policy? A) Telecommuting may support a strategy of corporate social responsibility B) A telework arrangement is easy to set up for manufacturing workers. C) Organizations that use telecommuting require more office space. D) A telework arrangement is difficult to set up for people in managerial, professional, or sales jobs. E) Employees telecommuting may have greater absences from work.
Telecommuting may support a strategy of corporate social responsibility
52) Rigatel Corp., an investment bank, is in the final stage of its selection process for a business analyst. Rob is one of the desired candidates for the position. As part of background checks, the bank wants to look at his credit history. Which of the following acts requires them to obtain Rob's consent before using a third party to check his credit history? A) The Fair Labor Standards Act B) The Civil Rights Act of 1991 C) The Labor-Management Reporting and Disclosure Act D) The Consumer Credit Protection Act E) The Fair Credit Reporting Act
The Fair Credit Reporting Act
10) Name the model that was developed by Richard Hackman and Greg Oldham to describe ways to make jobs more motivating. A) the Situational Leadership Model B) the Fleishman Job Analysis Model C) the Cognitive Dissonance Model D) the Motivation-Hygiene Model E) the Job Characteristics Model
The Job Characteristics Model
59) Gina, a marketing manager, sets up a meeting with Xavier, a human resource manager, to ask for his help in improving her interviewing methods. Gina explains that she is a people person, and her department is built on teamwork, so when candidates interview for a job, she tries to get to know the candidates as people. She always begins by saying, "Tell me about yourself," and based on what the candidate says, she lets the conversation unfold for 30 to 60 minutes. How does this approach limit Gina's effectiveness as an interviewer? A) This type of behavior description interview is too focused on behaviors, rather than teamwork. B) The wide latitude of these nondirective interviews can result in low reliability and often poor validity. C) By always starting with the same question, she limits the creativity of the candidates. D) Her method is a panel interview, which has a low validity for a department built on teamwork. E) By using this structured approach, she avoids asking the wrong questions.
The wide latitude of these nondirective interviews can result in low reliability and often poor validity.
91) No two human resource departments have precisely the same roles and responsibilities. A) True B) False
Tru
76) Most organizations are looking for educational achievements to find employees who can handle a variety of responsibilities, interact with customers, and think creatively. A) True B) False
True
79) The most frequent uses of assessment are to identify employees with managerial potential to measure current managers' strengths and weaknesses. A) True B) False
True
80) Race norming refers to establishing different norms for hiring members of different racial groups. A) True B) False
True
85) One method to simplify a job's mental demands is to limit the amount of memorization required for the job. A) True B) False
True
87) Office workers who encounter a chemical infrequently are covered by the requirements of the Occupational Safety and Health Act's Hazard Communication Standard. A) True B) False
True
89) The goals an organization sets in its human resource planning process should come directly from the analysis of its labor supply and demand. A) True B) False
True
90) The clusters of competencies needed by human resource professionals include technical, interpersonal, business, and leadership competencies. A) True B) False
True
93) Personnel policies influence the kinds of job applicants an organization attracts. A) True B) False
True
68) Which of the following exemplifies the best use of utility for a selection procedure? A) Bette's, a suburban diner, spends a lot of time and money recruiting a server. B) Tywell Capital, an international investment firm, spends close to a million dollars to hire a renowned economist as its new CEO. C) Shinecare, a local car wash, employs a three-month-long selection procedure for hiring one of its operators. D) A local gas station has a recruitment procedure that spans four months for the position of a cashier. E) Haleview High School conducts several rounds of interviews to recruiting a maintenance worker.
Tywell Capital, an international investment firm, spends close to a million dollars to hire a renowned economist as its new CEO.
53) Marianna Baxter attends an interview for the position of a paralegal at one of the biggest law firms in the country. During the interview, she is asked a particular question which she refuses to answer. Frustrated by her behavior, the interviewer repeats the question. She refuses to answer it again and says that it violates her rights under equal employment opportunity law. Which of the following is most likely the question she was asked? A) What is your ancestry? B) What is your complete name? C) Can you meet the requirements of strict work schedules? D) What organizations or groups do you belong to that you consider relevant to being able to perform this job? E) Have you ever been convicted of a crime?
What is your ancestry?
56) Which of the following scenarios reflects a job lacking the characteristic of task significance? A) a job requiring a variety of skills to be performed B) a job where a person receives clear information about performance effectiveness from the work itself C) a job requiring completion of the whole piece of work from beginning to end D) a job that has minimal impact on the lives of other people E) a job allowing individuals to make autonomous decisions about the job
a job that has minimal impact on the lives of other people
44) The glass ceiling is likely caused by A) the presence of women with technical skills. B) the presence of too many mentors for female employees. C) the presence of a diverse workforce. D) providing challenging job assignments to high-potential employees. E) a lack of access to developmental relationships
a lack of access to developmental relationships
41) Lewis Corp., an automobile manufacturer, purchases Vision Inc., a company that produces auto parts and accessories. This scenario exemplifies A) a joint venture. B) an acquisition. C) consolidation. D) a strategic alliance. E) a partnership
an acquisition
36) Acme Manufacturing wants to build a new factory and is comparing locations in three states. How could an HR professional use consultation competencies to support this effort? A) by setting a vision for the HR function B) by gaining knowledge of business principles C) by gathering data about labor supply and demand in the states D) by handling the personal interactions among the decision makers E) by encouraging people to collaborate on a decision
by handling the personal interactions among the decision makers
74) Nicole, an employee at Neo Corp., develops and distributes newsletters that announce upcoming events in the company. Which of the following human resource management practices is being performed by Nicole? A) selection B) employee relations C) training D) performance management E) compensation
employee relations
45) Organizations carry out human resource planning to A) gain an advantage over competitors. B) reduce hiring of workers from colleges and universities. C) replace technology with highly skilled workers. D) increase hiring costs to match industry standards. E) avoid taking risks.
gain an advantage over competitors.
70) Summerton High School has three open positions for teachers. The school's HR personnel review résumés to identify the candidates who meet the school's minimum requirements. Next, potential candidates are then invited for interviews. After this, interviewers discuss the results with HR personnel and select a short list of candidates, who then appear before a panel of teachers and HR personnel for the final interview. Summerton's new teachers are then selected from among these finalists. Which of the following terms describes Summerton's method of selection? A) leadership model B) compensatory model C) nondirective model D) behavior description model E) multiple-hurdle model
multiple-hurdle model
14) The most important source of recruits for entry-level professional and managerial vacancies is A) private employment agencies. B) public employment agencies. C) employee referrals. D) advertisements in newspapers and magazines. E) on-campus interviewing
on-campus interviewing
75) Samcys Services Inc. specializes in providing round-the-clock building security services to multinational companies. Samcys selects security guards, conducts background checks, provides them with uniforms and training, and schedules guards to patrol and monitor security at clients' facilities. In the work flow analysis for Samcys, which of the following terms best describes the security services? A) processes B) outputs C) jobs D) resources E) inputs
outputs
57) A customer at Danielle, a French restaurant, complains to Jason, the owner, about a specialty dessert being unacceptable. Jason inspects the dessert and finds that brie, a type of cheese, is overripe. Jason questions the new pastry chef, Mario, who acknowledges he should have substituted another type of cheese for the brie. Jason analyzes the situation and concludes that Mario should be put through additional training to avoid such mistakes in the future. What type of analysis has Jason performed in this situation? A) an organization analysis B) a task analysis C) a needs assessment D) a person analysis E) a specialized skills assessment
person analysis
73) Juliette is a recruiter for Kaskade Inc. When she interviews job candidates, she works hard to provide background information about the job's positive and negative qualities. She aims to be sure every detail is accurate, so that any employees hired will feel they got what they expected and will want to stay on with the company. Juliette's behavior is an example of providing a A) yield ratio B) job posting C) realistic job preview D) core competency E) due-process policy
realistic job preview
26) Independent contractors are A) people employed by a temporary agency. B) people employed by a company to work on an independent project. C) self-employed individuals with multiple clients. D) usually full-time company employees. E) employed directly by a company for a specific time.
self-employed individuals with multiple clients.
34) The industrial engineering approach is most likely to emphasize ________. A) exploring new and diverse ways of doing the same job B) designing jobs in such a way that they require minimal specialization C) defining work arrangements and reporting requirements D) creating complex and challenging jobs that require innovative employees E) streamlining jobs to make them simpler and more efficient
streamlining jobs to make them simpler and more efficient
60) During downsizing, the HRM function must "surgically" reduce the workforce by cutting only the workers who are less valuable in their performance. According to your text, which of the following is a reason for this being difficult to achieve? A) the best workers may leave before the organization lays off anyone B) downsizing companies tend to have a strong, interconnected hierarchy C) decision making has become decentralized, leaving no department with the power to reduce the workforce D) the definition of "less valuable" is fluid and hard to define E) voluntary turnover is encouraged for all levels of employees
the best workers may leave before the organization lays off anyone
38) Identify the main purpose of diversity training programs that focus on attitudes. A) to change organizational policies that inhibit employees' personal growth and productivity B) to teach employees to be effective at behaviors that inhibit personal growth C) to increase participants' awareness of cultural, ethnic, personal, and physical differences in the workforce D) to teach employees not to have any stereotypes about other people E) to teach skills for constructively handling inevitable communication barriers and misunderstandings
to increase participants' awareness of cultural, ethnic, personal, and physical differences in the workforce
72) Solenz Inc. is a relatively new company that employs 23 workers. When it finished a major contract, the owner realized that there wasn't enough work left for all the remaining workers. The company is negotiating contracts that could provide future work in a few months, but it currently must address its labor surplus in order to remain financially sound. Which of the following is the best strategy to deal with this labor surplus? A) natural attrition B) a hiring freeze C) downsizing D) work sharing E) an early-retirement program
work sharing
