HR

Over the next decade, which of the following people will have the most difficulty attracting talented employees due to a skills deficit?

Yelena, the director for a mobile advertising company

Jake, the CEO of a company, appraises his manager based on how well they empower their employees. Which of the following managers is Jake likely to rate the highest in this regard?

Zara, who assigns responsibility to her subordinates and intervenes only when there is a need

When an HR professional is evaluated on how well he understands organizational metrics and their relationship to business success, he is being evaluated on his competency in ____.

business acumen

Distribution channels are an example of ____ capital.

customer

Organizations that pursue a _____ strategy pursue the "triple bottom line" of economic, social, and environmental benefits.

sustainable

Which of the following arguments states that companies with the best reputations for managing diversity will win the competition for talent?

Employee attraction and retention argument

Which competency is an HR professional said to have if he is able to act personally and professionally with integrity and accountability?

Ethical practice

A company that adopts total quality management (TQM) trains only selected employees in quality

FALSE

Companies have historically looked at HRM as a means to contribute to profitability and quality.

FALSE

Evidence-based HR refers to the demonstration that human resources practices have no impact on the company's bottom line or key stakeholders.

FALSE

From a company perspective, it is harder to add part-time employees than it is to add full-time employees

FALSE

HR functions related to benefits administration such as health plan eligibility status, relocation, and payroll are usually not outsourced.

FALSE

High-performance work systems minimize the fit between a company's social system (employees) and its technical system.

FALSE

Lean thinking emphasizes only learning new skills to improve and does not encourage the use of old skills in new ways.

FALSE

Measuring employee's performance is a part of the compensation function of HR

FALSE

Orientation and skills training are responsibilities of HR personnel involved in analysis and design of work.

FALSE

Projections to the demographics of the U.S. workforce predict that the average age of the workforce will decrease.

FALSE

The balanced scorecard should not be used to link a company's human resource management activities to the company's business strategy.

FALSE

When a firm shifts to evidence-based HRM, it should stop using workforce analytics.

FALSE

Which of the following HR competencies focuses on the ability to apply the principles of HR management to contribute to success of a business?

HR technical expertise

_______ refers to the policies, practices, systems that influence employee's behavior, attitudes, and performance.

Human resource management

Which of the following is true about the Six Sigma process?

It aims to create a total business focus on serving the customer

Which of the following is true of lean thinking?

It aims to do more with less effort, time, space, and equipment.

Which of the following is true about workforce analytics?

It can show that HR practices influence an organization's profits

Which of the following is true about the product line administrative services and transactions

It deals with functions such as compensation, hiring, and staffing

Which of the following is true of a balanced scorecard?

It depicts a company from the perspective of internal and external customers.

Which of the following statements is true about Generation X?

Its members value skepticism and informality.

According to emerging changes in the employment relationship, which of the following benefits do employees typically not expect to be provided by employers?

Job security

Which of the following people would be categorized as part of the external labor market with regard to Phoenix Inc.?

Karla, who works for Jupiter Inc. and is seeking employment elsewhere.

Which of the following acts sets strict tules for businesses, especially for accounting practices that require more open and consistent disclosure of financial data and CEO's assurance that the data is completely accurate?

Sarbanes-Oxley Act

Which of the following arguments emphasizes that reactions should be faster and cost less?

System flexibility argument

Advances in technology have decreased HRM's role in providing self-service to employees

TRUE

An HR dashboard is a series of indicators that are accessible to both managers and employees

TRUE

Big data used in evidence-based HR gathers information from many different sources

TRUE

In a learning organization, improvements in product or service quality do not stop when formal training is completed.

TRUE

In exchange for working longer hours without job security, employees want companies to provide flexible work schedules and comfortable working conditions.

TRUE

Intangible assets are equally as or more valuable than financial and physical assets, but they are difficult to duplicate or imitate.

TRUE

Social networking tools can help prevent the loss of expert knowledge that occurs due to retirement.

TRUE

The Sarbanes-Oxley Act of 2002 imposes criminal penalties for corporate governing and accounting lapses

TRUE

The amount of time that the HRM function devotes to administrative tasks is decreasing, and its role as a strategic business partner is increasing

TRUE

The three product lines of HR as a business are administrative services and transactions, business partner services, and strategic partner roles.

TRUE

To be effective, balanced scorecards must be customized by companies to fit different market situations, products, and competitive environments

TRUE

When it comes to problem solving, cultural diversity can provide companies with a competitive advantage.

TRUE

Workers with disabilities can be a source of competitive advantage.

TRUE

_____ is a systematic, planned strategic effort by a company to attract, retain, develop, and motivate highly skilled employees and managers.

Talent management

Which of the following is a core value of TQM?

The company promotes cooperation with vendors and customers to hold down costs

Which of the following statements is true about the composition of the U.S. labor force in the next decade?

The median age of the labor force will increase to the highest number ever.

Which of the following is a characteristic of people of the Baby Boomer Generation?

They are considered to be workaholics.

Which of the following is a characteristic of Millennials?

They are eager to learn, work, and please

____ is a companywide effort to continuously improve the ways people, machines, and systems accomplish work.

Total quality management

Which of the following is not true of how different generations view each other?

Traditionalists may believe that Millennials don't have a strong work ethic

Among the functions performed by an HR department, vacation, retirement plans, and profit sharing are categorized under the ____ function.

compensation benefits

When considering a balanced scorecard that depicts a company from a(n) ____ perspective, the critical HR indicators are employee satisfaction with HR department services and employee perceptions of the company as an employer.

customer

When a corporate organization competes through globalization, as opposed to technology, it is likely to put most of its efforts into.

expansion into foreign markets

When an HR professional is evaluated on how well she embraces inclusion and how effectively she works with diverse populations, she is being evaluated on her competency in ____.

global and cultural effectiveness

Trade secrets are an example of ____ capital.

intellectual

A company competes for the Malcom Baldrige National Quality Award. If it is evaluated based on how senior executives create and sustain vision, values, and mission, it is likely that the company is being judged on the criterion of ____.

leadership

A company whose employees have high engagement is likely to have ____ compared to a company with low employee engagement

lower turnover

Sustainability is the ability of a company to

meet its needs without sacrificing the ability of future generations to meet theirs.

Exporting jobs from developed to less developed countries is known as ____.

offshoring

The training and development function of an HR department includes _____

orientation

The practice of companies having other companies provide services is known as

outsourcing

Among the functions performed by an HR department, feedback and coaching are categorized under the ____ function.

performance management

A company competing through sustainability is likely to ____.

provide high-quality products and services

The employee data and information systems function of an HR department focuses on responsibilities such as ___

record keeping and workforce analytics

Mentoring relationships are an example of _____ capital.

social

When companies are trying to meet the shareholders' and general public's demands to act more ethically and environmentally responsibly, they are recognizing the importance of ____.

social responsibility

Traditionally, the HRM department was primarily a(n) ____.

administrative expert

Which of the following HR competencies focuses on the ability to manage interactions with and between others with the specific goal of providing service and organizational success?

relationship management

Giving employees online access to information about HR issues such as training, benefits, and compensation is called ____.

self-service