HR Chapters 13,14,15,16,
Middle managers
A group that Steve Jobs didn't like, __________ ___________, often do not support diversity efforts.
Depression
A mood disorder suffered by almost 20 million Americans is _____________, which results in feelings of withdrawal, extreme sadness, and hopelessness.
Win-win
A person could apply with a ______-_______ strategy by focusing on common interests, not differences.
Reduce
A study cited in the book says diversity initiatives within organizations ________ costs related to turnover, absenteeism, and low productivity.
Assertive
Al wants greater responsibilities at work. At his next meeting with his boss, Al says, "I really want to manage the Henderson account. Do you feel I'm ready for that assignment?" Al has used an _____________ approach to communicating his desire.
Accommodating style
An ________________ _______ is an appropriate conflict management style when resolving the conflict is not worth the potential damage to the relationship.
Cultural
Anthropologists argue that race has absolutely no basis in biology; rather, it is only important as a reflection of __________.
Competitive advantage
Diversity creates____________ ____________ for firms who get enhanced ability to understand needs of specific different market segments.
Sexism
Gender bias is also called __________.
Secondary dimensions
Healthy habits, religious beliefs, education and training, and family status are all called ___________ ____________ of diversity.
Meaningful conflict
If not for their monthly brainstorming sessions, a firms employees would have never engaged in a disagreement resulting in developing a better customer service plan. The monthly brainstorming session is an example of ___________ _________.
Employee assistance programs
Managing stress is a personal responsibility, but many firms offer ____________ _____________ ___________ to help employees overcome anxiety, depression, burnout, and alcohol and drug use.
Balanxd
Many surveys say that work/life ___________ is what most workers want from their jobs.
Transitions
Move, marriages, divorces, and job changes are all examples of _____________, experiences of being forced to give up something that could be potentially stressful for an individual.
Anxiety
Restless al has trouble concentrating sue to intense feelings of apprehension.
Bona Fide Occupational Qualification
St. Louis's firefighter exam that asked candidates to solve the quadratic equation failed as and employee selection test, as this question and criterion was not a _______ ________ ________________ _________________.
Exercise
Studies show that ___________ is the number one treatment for stress and tension for most people.
Affirmative action
The 1964 Civil Rights Act established guidelines for the implementation of ____________ ___________ in order to remedy the effects of past discrimination against groups protected under this law.
Missouri Commission on Human Rights
The Missouri state administrative agency that is similar to EEOC, and that initially handles discrimination claims is the _______________ _______________ _____ ____________ __________.
Pipeline
The book describes a ______________ as a pathway by which women can advance in a firm.
Collective bargaining
The majority of employment contracts are settled through ____________ _____________, a process that defines the rights and privileges of both sides involved in the conflict.
Race
The term "Asian" is a label for the _________ category that includes a wide range of groups, such as Vietnamese, Filipino, Chinese, and Korean, with distinct histories and languages.
Glass ceiling
The term ________ ___________ suggests women are allowed only so far up the management ladder.
True
True or false: A case filed with EEOC and with a state "706 agency" is said to be dual filed—either can hear it.
True
True or false: A disability is a mental or physical condition of a person that limits a major life function
True
True or false: A lose/lose conflict management strategy requires both sides to lose something. It can be applied when there is little time to negotiate or little chance of making progress otherwise.
False
True or false: After a solution is made and agreed upon, conflict is resolved without danger of it resurfacing.
False
True or false: After being at a job for several years, the pace of change is likely to slow down.
True
True or false: Aggressive behavior is a circumstance that increases chances of inter group or interpersonal conflict.
True
True or false: Agoraphobia is a form of anxiety that is a disorder—the fear of crowds and public spaces.
True
True or false: An employment practice the books says is needed in a diversity program is climate for retention.
True
True or false: An excellent way to build ones assertiveness skills is to focus on the problem rather than the solution.
True
True or false: Backstabbers present themselves as your friend, but do everything in their power to sabotage your relationship with others—while you are not around.
False
True or false: Because many companies have organized workers into teams, the team leader must assume primary responsibility for effective negotiating a resolution to conflicts.
False
True or false: Compromising is a key component of the problem-solving behavioral style.
True
True or false: Conflict is necessary for effective problem solving and for effective interpersonal relationships.
False
True or false: Conflicts of all kinds are destructive and should not be allowed to persist in a work environment.
False
True or false: Ergonomics is the study of noise pollution and multitasking in the workplace.
False
True or false: Federal law governs employment discrimination, not laws passed by the states.
False
True or false: Five percent of new marriages in 2010 were between individuals of a different race or ethnicity.
True
True or false: Forgetfulness, moodiness, and reduced interest in personally or professional relationships are all signs of too much stress in a persons life.
True
True or false: Forty is the age at which legal protection against age-based employment discrimination becomes effective.
False
True or false: If an employer discriminated against a 30-year-old and replaces her with someone who is 20, that is illegal age discrimination.
False
True or false: In general, labor strikes are examples of win/lose situations.
False
True or false: In general, the fewer alternatives you present, the better a negotiating position you will be in.
True
True or false: In mediation, both sides of conflict have voluntarily agreed to allow a third party to suggest one or more solutions but neither side is bound by such a suggestion.
True
True or false: It is legal to set goals in affirmative action plans but not legal to set quotas.
True
True or false: Laughter is gentle exercise, the book argues, a form of inner jogging.
False
True or false: No one is really able to significantly decrease his or her stress level by being kind to others.
False
True or false: Ones response to significant stress is always the same, regardless of his or her character traits.
True
True or false: People who do not value diversity often confuse a difference with a deficiency.
True
True or false: Practicing mindfulness, the book says, is really a form of self-reliance.
False
True or false: Prejudice is an action, while discrimination is a belief.
True
True or false: Primary dimensions of diversity are characteristic a that cannot be changed: age, race, or gender.
False
True or false: Professionals advocate going directly to the person with whom you disagree and calmly discuss the issues because people are always comfortable with honesty.
True
True or false: Psychologists see rumination, or regretfully thinking of past difficult times or even events, as a stressor.
False
True or false: Regular meditation has not been scientifically shown to affect the brain in any tangible or long-lasting way.
False
True or false: Solitude has shown little effect as a good practice for stress reduction.
False
True or false: Solitude means a capability to bounce back when you are confronted with stressful situations.
True
True or false: Some race categories include people who vary greatly in terms of ethnic identity.
False
True or false: Someone with excellent technical skills is certain to become a good supervisor upon promotion.
True
True or false: Stress can mobilize our energy for coping with challenges.
True
True or false: Sudden loss of a job can be devastating for a breadwinner, partly because of self imposed and societal stress.
False
True or false: Surrendering to change requires a great deal of emotional energy, which may cause more stress.
True
True or false: Taking 5-7 breaths per minute is a demonstrated stress reliever.
True
True or false: The 20s for many of today's American males is "pre-adulthood," which doesn't bring out their best.
False
True or false: The American Anthropological Association says race is about biology and only secondarily about culture.
False
True or false: The Census Bureau says 12% of the population has a condition defined as a disability.
True
True or false: The Peter Principle says and employee rises to the level of his incompetence.
False
True or false: The accommodating style of conflict management seeks to uncover the underlying issues are the root of the problem and fix them.
True
True or false: The book says taking a nap at work is an effective stress reducer for employees.
Galse
True or false: The more crucial the conversation the more likely people are to handle it well.
True
True or false: The text recommends two immediate strategies if you feel you have been discriminated against illegally and cannot or do not wish to change: confront the situation assertively and excel at your job.
True
True or false: The text says workplace bias in favor of heterosexuality is motivated by homophobia.
Galse
True or false: The wage gap between women and men that was evident back in the 1960s has totally gone away.
False
True or false: The win/lose strategy means that you give in and let your opponent win a conflict—even thought this means that you lose—in order to keep the peace or in matters relatively unimportant to you.
False
True or false: The work area pollutant that most affects people in a workplace is a germ-laden environment.
False
True or false: Token exercise—a 10-15 minute daily walk—is not enough to significantly impact stress levels.
True
True or false: Tom is trying to problem solve with coworkers. He tries to see the situation as they do and understand their position. Tom is in the perceptions clarification stage of conflict resolution.
True
True or false: Too much agreement in an organization can prove harmful.
True
True or false: Two demonstrated ways to alleviate negative are developing a sleep ritual such as going to bed and getting up at the same time, and avoiding alcohol, caffeine, chocolate, and nicotine near bedtime.
True
True or false: Using a moderately aggressive, moderately cooperative style may be appropriate when negotiating or resolving a complex conflict that does not involve unethical behaviors.
False
True or false: Using phrases such as "Would you mind if I..." are effective and assertive ways to resolve conflict.
False
True or false: Very few people actually harbor unconscious bias.
True
True or false: Warning signals of stress may indicate greater risk for colds, flu, and infections.
True
True or false: When dealing with a bully, the best strategy is to keep your cool and ask the bully to fully explain what he or she is trying to say or do.
False
True or false: While it is often difficult to eliminate stress-causing factors, it is even harder for a person to learn to manage his or her reactions to the factors to minimize their negative impact.
True
True or false: Women who are in too positions say men have excluded them from the informal communication channels sometimes referred to as the "Old Boys Club."
True
True or false: Your instructor notes that in a recent survey, over half of law school students are women and now over half of federal judges are female.
Problem solving
When both sides of a conflict look for a solution, negotiate to fix the problem, agree not to assign blame, and engage in dialogue where each side attempts to get the other side to understand its concerns, this represents a _____________ __________ approach to negotiation.
Know-it-all
When dealing with a _________________, the best strategy is to acknowledge their expertise but be prepared with your facts.
compulsory arbitration
When the government gets involved in a management-labor union dispute, the conflict management process is called ___________ ____________.
Safety
When you are in the middle of settling a dispute and the conversation is becoming heated, it is important to create _____________ so that the parties can continue to be open and honest.
Conflict triggers
Work policies and practices, and organizational changes are sources of __________ __________.
Stressors
Working in a windowless cubicle, in a polluted oil field, or in a crowded retail store are all examples of ____________.
Twelve step programs
Working the steps and attending meetings are two key elements of __________-__________ __________.
Stress
_________ refers to two simultaneous events: an external stimulus and the physical and emotional response to that stimulus, such as anxiety, muscle tension, and surging heart rate.
Solitude
___________ is often required for the unconscious to process thoughts and events.
Assertive
_______________ behavior is a way of making a point without upsetting others.
Mindfulness
________________ involves paying attention on purpose in the present moment to quiet the mind and heighten awareness. It has entered the American mainstream recently as "be here now."
