HR FFF
If a mechanic completes work in less than the standard time, under a standard hour plan of incentive pay, he receives payment for the full standard time.
True
If state laws specify minimum wages, in addition to the federal level, employees are entitled to receive whichever rate is higher.
True
In procedural justice, the procedures should be consistent from one person to another, and the manager using them should suppress any personal biases.
True
In subordinate evaluations of managers, when feedback forms require that the subordinates identify themselves, the subordinates tend to give the manager higher ratings.
True
In the simple ranking method of performance measurement, managers rank employees in their group from the highest performer to the poorest performer.
True
Lateral moves include job rotation, transfer, or temporary assignment to another organization.
True
On average, union members receive higher wages and more generous benefits than nonunion workers.
True
Pay grades are sets of jobs having similar worth or content, grouped together to establish rates of pay.
True
Performance management requires knowing what activities and outputs are desired, observing whether they occur, and providing feedback to help employees meet expectations.
True
Performance management systems are established to meet three broad purposes of the organization: strategic, administrative, and development
True
Profit sharing is an incentive pay structure in which payments are a percentage of the organization's profits and do not become part of the employees' base salary.
True
Readiness for training is a combination of employee characteristics and positive work environment that permit training.
True
Retirement plans may be contributory plans, meaning they are funded by contributions from the employer and employee, or noncontributory plans, meaning all the contributions come from the employer.
True
Role conflict is an employee's recognition that demands of the job are incompatible or contradictory.
True
The critical-incident method approach requires managers to keep a record of specific examples of the employee acting in ways that are either effective or ineffective.
True
The goal of training is preparation for the current job, while the goal of development is preparation for future job opportunities
True
The more the organization keeps in contact with the expatriate, the more effective and satisfied the person will be upon return.
True
The overtime rate applies to the hours worked beyond 40 in one week. Time worked includes not only hours spent on production or sales but also time on such activities as attending required classes, cleaning up the work site, or traveling between work sites.
True
Training refers to any planned effort by a firm to facilitate the learning of job-related knowledge, skills, or behavior by employees.
True
Transaction processing refers to computations and calculations involved in reviewing and documenting HRM decisions and practices. It includes documenting decisions and actions associated with employee relocation, training expenses, and enrollment in courses and benefit plans.
True
Under arbitration, the most formal type of outside intervention, an arbitrator or arbitration board determines a settlement that is binding, meaning the parties have to accept it. Under mediation, the mediator hears the views of both sides and facilitates the negotiation process.
True
Under incentive pay, piecework rates are most suited for routine, standardized jobs with output that is easy to measure.
True
Which of the following best describes a learning management system?
a software application that automates the administration, development, and delivery of training programs
Some managers at Speedy Operators hear that some employees are talking about organizing a union to represent the customer service agents, who are at the core of the company's operations. The managers are concerned and ask Emily, the HR manager, what they can do to make a union less likely. Which statement would be best for Emily to include in her advice?
Be responsive to employees' problems, and treat them all with respect.
Jake needs to rate the performance of 20 subordinates. He uses a rating scale to rate them on a scale of 1 to 10. He rates 18 employees at 5, which leads to central tendency. In the context of types of rating errors, Jake commits a _____ error.
distributional
Outcomes of a high-performance work system include higher productivity and
efficiency.
Connor, the manager of a shipping company, introduces a set of communications, activities, and facilities designed to change health-related behaviors in ways that reduce health risks and subsequent medical costs. The program aims at specific health risks, such as high blood pressure, high cholesterol levels, smoking, and obesity. Based on these offerings, Connor has introduced a(n)
employee wellness program.
"Performance management serves as a basis for improving employees' knowledge and skills." This statement corresponds to which purpose of performance management?
developmental purpose
Under the Older Workers Benefit Protection Act of 1990, which guideline must employers follow when asking employees to sign early-retirement waivers?
inform employees that they may consult with a lawyer before signing
A perception of __________ is a judgment that the organization carried out its actions in a manner that took the employee's feelings into account.
interactional justice
What is a set of possible pay rates defined by a minimum, maximum, and midpoint of pay for employees holding a particular job?
pay range
Job design aimed at empowerment
includes access to resources.
Most national unions in the United States are linked with the _____, an association that seeks to improve the shared interests of its member unions at the national level.
American Federation of Labor and Congress of Industrial Organizations (AFL-CIO)
Which statement is true of an apprenticeship?
An apprentice usually assists a certified tradesperson at the worksite.
_____ refers to training employees on overseas work assignments to work through national and cultural boundaries.
Cross-cultural preparation
An organization's progressive discipline system should provide managers with a document to file, recording the nature and date of an offense.
True
What is legally required of employee benefits policies?
Disabled employees must have equal health insurance coverage as other employees.
Which statement is true about a sabbatical?
Employees on sabbatical often receive full pay and benefits.
In the United States, what is the legal requirement for giving employees paid vacation?
Employers decide on paid time off; there is no minimum.
Which federal law establishes a minimum wage and requirements for overtime pay and child labor?
Fair Labor Standards Act
A Herzberg Plan is a gainsharing program in which employees receive a bonus if the ratio of labor costs to the sales value of production is below a set standard.
False
A country's political system does not usually affect human resource management
False
A disadvantage of cafeteria-style plans is that employees have less freedom in selecting their individual plans
False
A prescribed career is a career that frequently changes based on changes in a person's interests, abilities, and values and in the work environment.
False
A written code of ethics is usually ineffective if it is developed with input from employees about situations they encounter.
False
According to the Americans with Disabilities Act (ADA), employers are required to take care not to discriminate against workers over age 40 in providing pay or benefits.
False
After the completion of an international assignment, reentry to the expatriate's home country is fairly easy.
False
An organization's HR department makes most decisions about organizational structure.
False
An organization's progressive discipline system should not use any documentation or record the nature and date of the offense, since it should be mostly informal.
False
Apprenticeships do not offer hands-on learning and practice
False
Casey travels with her work. She's recently taken a trip for work in which she worked 40 hours for the week, but had 6 hours of travel time. Casey cannot bill the 6 hours of travel time to overtime.
False
Creating a high-performance work system is similar to traditional management practices because both treat decision making about technology, organization structure, and human resources as unrelated.
False
Cultural and legal differences do not affect pay structure.
False
Employee benefits are compensation provided to employees in forms of cash.
False
Expatriates are employees from a country other than the parent country or the host country.
False
In countries with large power distances, people address one another with first names.
False
In developed countries with great wealth, labor costs are relatively low.
False
In order to minimize distributional errors, raters should use only one part of the rating scale.
False
Job design aimed at empowerment usually excludes access to resources such as information technology.
False
Organizations can tie incentive pay only to individual performance.
False
Providing employees with the opportunity to get away from the day-to-day stresses of their job and acquire new skills and perspectives while taking a leave of absence and still getting compensated, is an example of a dissociation program
False
Retirement plans may be contributory plans, meaning they are funded wholly by contributions from the employer.
False
Sophie is about to take a 10-week vacation, and she states her reason for the long leave to her manager. According to the Family and Medical Leave Act of 1993, the organization would grant her unpaid family leave if Sophie says the reason is that she has a vacation planned with her roommate
False
Sophie is about to take a 10-week vacation, and she states her reason for the long leave to her manager. According to the Family and Medical Leave Act of 1993, the organization would grant her unpaid family leave if Sophie says the reason is that she is attending her friend's wedding in another state
False
The element of "organizational structure" in a high-performance work system deals with performance measures by which employees are judged and the methods of measuring such performance
False
The employer does not have to justify probable cause or have rules regarding to searches - since the organization is owned by the company, they can do random searches of desks, lockers, toolboxes,, and communications such as e-mails as often as they want.
False
The premise of a 360-degree feedback process is best defined as when an employee's training is "rotated" and changed completely, given the new direction of a company into a different industry
False
Under mediation, the most formal type of outside intervention, individual or board determines a settlement that is binding, meaning the parties have to accept it. Under arbitration, the individual or board hears the views of both sides and facilitates the negotiation process.
False
Unlike union membership for workers in government, union membership among private organization workers has remained relatively strong.
False
When employees are unclear about work methods, scheduling, and performance criteria because others hold different ideas about these, they are likely to suffer from the critical incident method.
False
Which situation is an example of involuntary turnover?
Gisele, an employee at Innovative Tech, is fired because of theft.
Children aged 14 and 15 may work only outside school hours in jobs defined as nonhazardous and for limited time periods.
True
Yvonne, a student at Carlitto College, is pursuing a degree in international business management. As part of her program at Carlitto College, she accepts an opportunity to work at Pullman Consulting for a period of six months, where she will gain experience related to her field. Yvonne?s employment at Pullman Consulting is an example of a(n)
Internship
What is a disadvantage of using an output-based, production-oriented incentive scheme?
It does not encourage employees to learn new skills or cooperate with others.
What is a feature of a company with an individualistic culture?
It exhibits greater differences between the highest and lowest pay in the organization.
Which statement is true of an organizational structure in a high-performance work system?
It promotes cooperation and learning.
Which of the following is an example of the cross-training method?
Jill, a cashier, is being trained to stock shelves in case there is a shortage of employees.
Which agreement was adopted by Canada, Mexico, and the United States to encourage trade between the three countries?
NAFTA
Coaches are peers or managers who work with other employees to motivate them, help them develop their skills, and provide them with reinforcement and feedback.
True
Which statement is true of the FLSA requirements for overtime pay?
Overtime must be paid whether or not the employer specifically asked or expected the employee to work the extra hours.
Owen, a British citizen, and Trevor, a U.S. citizen, are employees of an electronics manufacturing company headquartered in London. While Owen works out of the London office, Trevor operates out of New York. Which statement is true in this scenario?
Owen is a parent-country national.
Roger is the head of the insurance claims department. Roger works for longer hours than his subordinates, however, he is not paid overtime for working more than 40 hours per week. Under the FLSA, which statement justifies the organization's decision not to give Roger his overtime pay?
Roger is considered as an exempt employee.
_____ is the process of identifying and tracking high-potential employees who will be able to fill top management positions when they become vacant.
Succession planning
Infinity Inc. uses simulators to train its cable installers. Several employees who completed the simulation training did not pass the test in which they were supposed to demonstrate the necessary skills. The training manager investigated and identified the source of the problem. Which of the following would be the most likely source?
The simulation contained elements unlike those found in Infinity's work environment.
Differential piece rate incentives are most suited for very routine, standardized jobs with output that is easy to measure.
True
Which statement is true about the differential piece rate system?
There is a direct link between how much work employees do and the amount they earn.
A disadvantage of cafeteria-style plans is that employees selecting benefits may lead to increased costs
True
A disciplinary action meets the standards of interactional justice if the manager explains to the employee how the action is procedurally just. The manager should listen to the employee. The manager should treat the employee with dignity and respect and should empathize with the employee's feelings.
True
A potential drawback of 360-degree feedback is that it demands a significant amount of time for raters to complete the evaluations.
True
A protean career is a career that frequently changes based on changes in a person's interests, abilities, and values and in the work environment.
True
Although there are exceptions, most studies find that union workers are more productive than nonunion workers.
True
Under the FLSA, executive, professional, administrative, and highly compensated white-collar employees are considered exempt employees, meaning employers need not pay them one and a half times their regular pay for working more than 40 hours per week.
True
Dale, a manager at a firm, argues that 360-degree feedback is the best performance measurement as it does not have any flaws. Marsha, another manager at the same firm, argues that the method does have some limitations. Which of the following would be the most reasonable thing for Marsha to argue since it's true?
When 360-degree feedback is conducted, raters are required to spend a lot of time on it.
Open-door policy, peer review, and mediation are methods of
alternative dispute resolution.
Heather is the human resource manager at Auto Specialists. The company's executives want to give employees an ownership stake in the company, so employees will think more like owners, focusing on how they contribute to the organization's success. Which pay system could Heather suggest that would most likely lead to the desired attitude at all levels of the organization?
an employee stock ownership plan
The process of collecting information and providing feedback to employees about their behavior, communication style, or skills is known as
assessment.
Ben has been sent to Paris for an assignment. During his stay there, his compensation package was different from the one that he received in the United States. It took into account the standard of living in Paris and included additional pay for the inconvenience of relocating overseas. This would indicate that the organization that Ben works for uses the __________ approach.
balance sheet
Roger, an American, is selected by his firm to undertake a temporary assignment in Russia. Roger's compensation is determined and adjusted in accordance with the standard of living in Russia. He is also paid relocation expenses to ensure he is not inconvenienced by the transfer. Which approach has been used to determine Roger's compensation?
balance sheet approach
The _____ begins by determining how much a person can buy, after taxes, in terms of housing, goods and services, and a reserve for savings when taking a foreign work assignment.
balance sheet approach
The _____ performance management method requires managers to rate the frequency with which an employee has exhibited a behavior during a rating period.
behavioral observation scale
Benny, a supervisor, needs to assess Amanda's, a subordinate's, performance. He considers Amanda to be reliable and meets all his requirements, so he rates her as a good performer. But then Benny thinks about an exceptional employee, Christina, in his department, and decides that, compared with her, Amanda is just average. In this way, Benny's rating is a _____ error.
contrast
The United Association of Plumbers and Pipefitters is a labor union that seeks to unite plumbers and pipefitters from around the country. The members of this union exhibit the same set of skills and are proficient in relatively similar tasks. Such an association is most likely an example of a(n)
craft union
Christian, an automobile engineer, is sent on a foreign assignment to Iceland. Initially, Christian is fascinated by the culture and history of the town he lived in. Within a month, he begins to feel disillusioned and discomforted by the differences in norms and values. Which term best describes this phase of Christian's experience?
culture shock
__________ refers to the disillusionment and discomfort that occur during the process of adjusting to a new culture.
culture shock
Pablo, an American who works for a U.S.-based company, has been sent to England for a work assignment. Pablo would be known as a(n)
expatriate.
Ted is a senior employee at an IT firm. The top management of the firm permits him to take up a full-time temporary position at another organization that would help him hone his skills. This is an example of a(n)
externship.
In the context of job experience, lateral moves usually include promotion
false
Personal dispositions / personality do not play a role in creating job satisfaction.
false
Julie, a manager, needs to measure the performance of 12 of her subordinates. She divides the number of employees into categories like exceptional, above average, average, and below average. She assigns a certain percentage of employees to each category to determine the quality of their performances. In the context of methods for measuring performance, Sabrina is using the _____ method.
forced-distribution
QVT Financial, an auditing firm, distributes a portion of the profits resulting from improvements in productivity and efficiency among its employees. If the company enjoys an improvement of $45,000, 60 percent of the improvement is the company's share. The other 40 percent is distributed among the employees in the company. What is being exemplified in this scenario?
gainsharing
Circumstances that resemble an invisible barrier that keep most women and minorities from attaining the top jobs in organizations are referred to as the
glass celling
Jose, a Spanish national, is an employee at a U.S. company. He works at the company's branch in Spain. This would imply that Jose is a
host-country national.
Vroom Motors, an automobile company, ties individual performance, profits, and other measures of employees' success to a particular form of pay. This form of pay is influential because the amount paid is linked to certain predefined behaviors or outcomes. What pay structure is exemplified in this scenario?
incentive pay
Organizations that are formed in order to represent their members' interests while dealing with employers are best known as
labor unions
Job rotation involves...
moving an employee through a series of job assignments in one or more functional areas of the company.
Identify the term that refers to the way in which an organization groups its people into useful divisions, departments, and reporting relationships.
organizational structure
Andrew, an employee at Fulton Corp., arrives late at the office on a Monday morning due to a personal emergency. His manager fires him, although this was the first instance of Andrew arriving late at work. Andrew is upset because some of his other co-workers are chronically late to work, but they have not been fired. In this scenario, Andrew would conclude a lack of __________ in dealing with employees who arrive late at work.
outcome fairness
A(n) _____ involves moving an employee into a position with greater challenges, more responsibility, and more authority than in the previous job.
promotion
Liz refuses her employer's request to falsify the contents of a report to the Equal Employment Opportunity Commission (EEOC). The employer subsequently discharges Liz for "not following orders." Identify the exception to the employment-at-will doctrine that Liz is likely to choose when she files a wrongful discharge suit.
public policy
Which term refers to a combination of employee characteristics and positive work environment that permit training?
readiness for training
Angie, a manager, uses a rating tool to evaluate the performance of her subordinates. However, she finds that the scale she used did not yield consistent results, and she could not determine if a change had taken place in the performance of the employees. What was lacking in the rating scale?
reliability
Bill is an experienced employee at an organization. The latest policy implemented by the firm's management provides only new employees with bonuses and other perks for exemplary performance. Bill has raised concerns regarding the revised policy, but management stands firm on its revised policy. For Bill?s company to be a high-performance work system, which element is Bill seeking to improve?
reward systems
Which element in a high-performance work system contributes to high performance by encouraging people to strive for objectives that support the organization's overall goals and includes the performance measures by which employees are judged?
reward systems
Phillip is a senior journalist at a news agency. He goes on a temporary leave for six months and travels around different parts of South Asia during his leave. He records his travel experiences in a book and shares it with his colleagues upon his return. During his leave, he was also being paid by the organization. This is an example of a(n)
sabbatical.
Pedal People, a chain of car dealerships in the North, is using benchmarking to analyze the labor market to see if it needs to adjust pay levels for its sales force. Which category of workers would be the best choice to include in its analysis?
salespeople at other car dealerships
Enrique is hired as a seasonal firefighter by the Oregon Department of Forestry and Fire Protection. The training used to prepare Enrique for his firefighting job involves an online training module. In this game-like module, Enrique is virtually placed in a real-life scenario such as a garage fire or a restaurant fire, and his goal is to put out the fire and save as many lives as possible. This form of training is referred to as a(n)
simulation.
An employee at CellWorld who produces 10 phone components in an hour earns $9 ($0.90 ×10) per hour, while another employee who produces 15 components earns $13.50 ($0.90 ×15). This is an example of a
straight piecework plan.
Eliza needs to evaluate the performance of her employees. She asks her subordinate, Tiff, to carry out this job. Tiff uses a rating scale, which ranges from 1 to 10, to rate 50 employees. She gives a score of 3 to 39 employees. In doing so, Tiff commits a _____ error.
strictness
Which process identifies the knowledge, skills, and behaviors that should be emphasized by training?
task analysis
Gabby, an employee at Lewis Inc., finds it difficult to attain a promotion even after working for seven years at the firm. She believes that she is not being promoted because she is a woman. In this scenario, Gabby's progress in the organization could be being restricted by...
the glass ceiling.
What are vesting rights in regards to employee benefits?
the guarantee that employees in a pension plan will receive a pension at retirement age, regardless of whether they stay with the employer
Which of the following best describes needs assessment?
the process of evaluating the organization, individual employees, and employees' tasks to determine what kinds of training are necessary
Which of the following best defines a high-performance work system?
the right combination of people, technology, and organizational structure that makes full use of the organization's resources and opportunities in achieving its goals
Which of the following consists of an organization's planned effort to help employees acquire job-related knowledge, skills, abilities, and behaviors?
training
The Lily Ledbetter Fair Pay Act of 2009 allows employees claiming discrimination to treat each receipt of a paycheck as an instance of discrimination for purposes of determining their eligibility to file a complaint
true
Some organizations offer _____ to encourage learning and attract the kinds of employees who wish to develop their knowledge and skills. In one of these programs, employees may attend the University at the same time as their employment and the organization may assist with costs.
tuition reimbursement programs
The employees of Fantasy Textiles are concerned about company management overlooking their interests. They decide to form a union to voice their concerns and speak up for their rights. They elect Gino to represent them during negotiations. Gino's new role requires him to ensure that the terms of the labor contract are enforced and that the interests of the union are met. In this context, Gino most likely holds the position of
union steward.
Which activity involves giving the expatriate recognition for the overseas service when the person returns home?
validation
In the context of effectiveness of performance management, _____ means the extent to which a measurement tool actually measures what it is intended to measure.
validity
In which situation do workers become eligible for unemployment benefits?
when they are actively seeking work
