HR Management

Which of the following terms refers to a performance appraisal based on surveys from peers, supervisors, subordinates, and customers?

360-degree feedback

Which of the following terms refers to the use of nontraditional recruitment sources?

Alternative staffing

What is an advantage of using employee referral campaigns?

Applicants have received realistic job previews

______ are special employment agencies retained by employers to seek out top management talent for their clients

Executive recruiters

A key concept of the textbook is that human resource management is the sole responsibility of human resource managers, so line managers and staff managers rely heavily on HR specialists to hire the best employees (T/F)

False

Central tendency is a problem that occurs when a supervisor's rating of a subordinate on one trait biases the rating of that person on other traits (T/F)

False

Conducting the job analysis is the sole responsibility of the HR specialist (T/F)

False

In most cases, job applicants view concise job advertisements as more attractive and credible than lengthy ads with too many details about a job (T/F)

False

Strategic human resource management refers to performing basic day-to-day duties that satisfy the needs and demands of both the employees and the employer (T/F)

False

The HR manager who recruits for a vacant job is typically the one who is responsible for supervising the perseverance of that position (T/F)

False

Video resumes eliminate the possibility of applicants claiming discrimination in a firm's hiring practices (T/F)

False

When it refers to filling jobs like that of a maintenance clerk, personnel planning is called succession planning (T/F)

False

Which of the following has most likely occurred when a supervisor conducting a performance appraisal is influenced by a subordinate's individual differences such as age, sex, and race?

Halo affect

_____ is the process of acquiring, training, appraising, and compensating employees, and attending to their labor relations, health and safety, and fairness concerns.

Human resource management

Which of the following terms refers to the procedure used to determine the duties associated with job positions and the characteristics of the people to hire for those positions?

Job analysis

Which of the following human resource management specialties calls for collecting data to write job descriptions?

Job analyst

The _____ lists a job's specific duties as well as the skills and training needed to perform a particular job

Job description

Which of the following is a written statement that describes the activities, responsibilities, working conditions, and supervisory responsibilities of a job?

Job description

The HR staff member who has the job of advising management on all aspect of union-management aspects is the _____.

Labor relations specialist

which of the following terms refers to setting a specific measurable goal with each employee and then periodically reviewing the progress made?

Management by objective

What mathematical process do employers use to forecast availability of internal job candidates that shows the probabilities that feeder positions in a chain will be filled?

Markov analysis

Which of the following terms refers to the process of evaluating an employee's current and/or past performance relative to his or her performance standards?

Performance appraisal

What usually occurs when employees rate themselves for performance appraisals?

Ratings are higher than when provided by supervisors

Which of the following factors plays the greatest role in determining the best medium for a job advertisement?

Skills needed for the job

Which of the following terms refers to studying a firm's past employment needs over a period of years to predict future needs?

Trend analysis

A question on an employment application form that requests the dates of attendance and graduation from various schools may be illegal as it could reflect an applicants age (T/F)

True

Centers of expertise are specialized HR that act like consulting firms within the company on particular topics (T/F)

True

Centralized HR units whose employees are shared by all the companies' departments to obtain advice are called shared service. (T/F)

True

Distributed HR is the idea that more and more human resource management tasks are now being redistributed from a central HR department to the company's employees and line managers (T/F)

True

Employment planning should by an integral part of a firm's strategic and HR planning process (T/F)

True

Every state has a public, state-run employment service agency (T/F)

True

Hiring the wrong person for the job, committing unfair labor practices, and having your people not doing their best are personnel mistakes that hinder firms from achieving positive results. (T/F)

True

Management by objectives requires a manager to set specific measurable, organizationally relevant goals with each employee and then periodically discuss the employee's progress toward these goals (T/F)

True

On-demand workers are freelancers and independent contractors who work when they can, on what they want to work on, and when the company needs them (T/F)

True

Personnel planning requires an estimation of personnel needs, the supply of inside candidates, and the likely supply of outside candidates (T/F)

True

The U.S. department of labor maintains a nationwide computerized job bank called the the National Job Bank (T/F)

True

The assumption shared by both trend analysis and ratio analysis is that productivity remains about the same from year to year (T/F)

True

Unclear standards on a performance appraisal tool will most likely lead to unfair appraisals because performance traits are too open for interpretation (T/F)

True

When making personnel plans, a manager primarily needs to focus on the firm's personnel needs, the supply of inside candidates, and the estimated supply of outside candidates (T/F)

True

Which of the following is NOT one of the recommended guidelines for setting effective employee goals?

administering consequences for failure to meet goals

A supervisor who frequently rates all employees as average on performance appraisals most likely has a problem known as ________.

central tendency

When conducting an appraisal interview, supervisors should do all of the following EXCEPT

compare the person's performance to that of other employees.

A manager uses the information in a job analysis for all of the following EXCEPT ________.

complying with the FCC regulations

During the job analysis process, the primary purpose of having workers review and modify data collected about their current positions is to ________.

confirm that the information is correct and complete

All of the following are reasons for appraising an employee's performance EXCEPT

creating an organizational strategy map

Which performance appraisal tools require a supervisor to maintain a log of positive and negative examples of a subordinate's work-related behavior?

critical incident

What is the first step in the recruitment and selection process?

deciding what positions to fill

Recruiting is necessary to ______

develop an applicant pool

Personnel activities associated with human resource management most likely include all of the following EXCEPT ________.

developing customer relationships

Joaquin records every activity in which he participates at work along with the time it takes him to complete each activity. Which of the following approaches to job analysis data collection is most likely being used at Joaquin's workplace?

diaries

All of the following types of information will most likely be collected by a human resources specialist through a job analysis EXCEPT

employee benefits options

________ refers to being psychologically involved in, connected to, and committed to getting one's jobs done.

employee engagement

Finding or attracting applicants for an employer's open positions is known as _____

employee recruiting

Which of the following is the primary disadvantage of using interviews to collect job analysis data?

employees may exaggerate or minimize some information

According to the ADA, job duties that employees must be able to perform, with or without reasonable accommodation, are called ________.

essential job functions

An employer will most likely use a private employment agency in order to ________.

fill a specific job opening quickly

All of the following are examples of Human Resource specialits EXCEPT ______. Job Analyst Financial Advisor Copmensation manager Labor relations specialist

financial advisor

Strategic human resource management refers to _____

formulating and executing human resource policies and practices that produce the employee competencies and behaviors the company needs to achieve strategic aims

Which of the performance appraisal technique lists traits and a range of performance values for each trait?

graphic rating scale

Which of the following is a performance appraisal problem that occurs when a supervisor's rating of a subordinate on one trait biases the rating of that person on other traits

halo effect

What term refers to the knowledge, skills, and abilities of a firm's workers?

human capital

Which of the following describes one of the most significant demographic trends facing the U.S. workforce?

increased number of aging workers

In order for Hollis Construction to be in full compliance with the Americans with Disabilities Act, the manager needs a ________ for each position to validate all human resource activities.

job analysis

which of the following is the primary source of information an employer uses to write a job specification?

job description

The information resulting from a job analysis is used for writing ______

job descriptions

Which of the following refers to requirements needed for a job, such as education, skills, and personality?

job specifications

What type of information is contained in the job identification section of a job description?

job title

Which performance appraisal problem is associated with supervisors giving all of their subordinates consistently high ratings?

leniency

Which of the following is NOT information that should be requested on application forms?

marital status

Which of the following is a service that provides short-term specialized recruiting to support specific projects without the expense of retaining traditional search firms?

on-demand recruiting services

What is the term for workforces like those at the company Uber, where freelancers and independent contractors work when they can, on what they want to work on, and when the company needs them?

on-demand workers

a trend analysis is limited in its usefulness because it ______

overlooks the potential for changes in skills needed

Marcus, an HR manager for Samsung, must decide what positions the firm should fill in the next six months, which means Marcus is currently working on ________.

personnel planning

A ____ is used to collect quantifiable data concerning the duties and responsibilities of various jobs

position analysis questionnaire

Workforce planning often involves paying continuous attention to workforce planning issues is called:

predictive workforce monitoring

When using either a trend analysis or a ratio analysis, it is assumed that ________ will remain the same.

productivity levels

Which of the following contains data regarding employee's education, career development, and special skills and is used by managers when selecting inside candidates for promotion?

qualification inventories.

Which of the following determines future staff needs by using ratio between a causal factor and the number of employees required?

ration analysis

A ____ is used to calculate the number of applicants a firm must generate to hire the required number of new employees

recruiting yield pyramid

The primary purpose of providing employees with feedback during a performance appraisal is to motivate employees to ______

remove any performance deficiencies

In regards to on-campus recruiting, which of the following is most likely to help sell the employer to the interviewer?

sincerity of the recruiter

A firm's ____ should guide employment planning and determine the types of skills and competencies the firm needs

strategic business planning

Ralph works in the HR department and is in charge of developing the plans for how people are paid and how the employee benefits program is run. Ralph is most likely holding the position of:

the compensation manager

Over the next few years, employers may face a severe labor shortage because ______

there are fewer people entering the workforce than there are retiring baby boomers

Pablo wants to figure out likely future employment needs for Slate Industries by examining past organizational employment needs of the company. This is an example of:

trend analysis

Publicizing an open job to employees through a firm's intranet or bulletin board is known as job posting (T/F)

true

Which of the following terms refers to an appraisal that is too open to interpretation?

unclear standards

Which of the following terms refers to the process of allowing subordinated to rate their supervisor's performance anonymously?

upward feedback

Which of the following would be the best option for a business that needs to attract local applicants for hourly jobs?

walk-ins

Which of the following best describes a nontraditional worker?

workers with multiple jobs

______ is the process of deciding what positions the firm will have to fill and how to fill them

workforce planning