HR MGT Exam Review: Ch. 10

Which of the following statements regarding the progression of withdrawal theory is not accurate?

Dissatisfied employees may begin to work harder and take on additional tasks.

Which of the following are basic elements that are typically shared by employee assistance programs?

Employees are trained on how to make self-referrals when necessary. Programs are identified in official documents such as employee handbooks. Supervisors are trained on how to refer employees.

Which of the following statements are true of job satisfaction?

It is largely a function of perception. It is a function of values. Different employees have different values that inform their job satisfaction.

The measure of job satisfaction that emphasizes facets of satisfaction such as pay, the work itself, supervisors, co-workers, and promotions is known as the ______.

Job Descriptive Index (JDI)

Which of the following best exemplifies an employee going through the progression of withdrawal?

Naveed has started missing a lot of work and is not as productive as he once was.

MOST CHALLENGING CONCEPTS

Recall progressive discipline. Recall alternative dispute resolution. Identify the benefits of survey-feedback interventions.

Evidence indicates that there is a strong positive relationship between task complexity and job satisfaction. What does this mean?

The more complex the task, the more satisfied the worker is.

Which of the following are common among individuals who are high in negative affectivity?

They focus extensively on negative things. They tend to persist in their negative attitudes. They report higher levels of aversive mood states.

Katya and Stan are both executive assistants. Katya makes $50,000 per year in salary. She thinks this is a competitive rate and is happy with her salary. Stan makes $85,000 per year in salary but feels he is underpaid. His friends who have similar positions earn more than $100,000 per year. Which of the following statements about Katya and Stan is true?

They have different frames of reference.

Which of the following are conditions or guidelines that should be followed concerning the administration of punitive measures?

They should be taken in steps of increasing magnitude. They should be taken only after being clearly documented.

True or false: For many employees, their actual salary is less important than how their salary compares to that of other people doing similar work.

True

Which of the following statements are accurate concerning the use of employee survey-feedback?

Using a systematic survey approach allows the organization to identify differences between units and benchmark best practices. Exit interviews with departing employees provide valuable information concerning issues related to retention.

Besides quitting, another way to physically withdraw from work is to be ______.

absent

Using the method known as ______, disputes are resolved within an organization instead of within the legal system.

alternative dispute resolution

Exit surveys of high-performing employees indicate that ______ was the reason for more than 70% of those who left their jobs for new employers.

better pay

Employees who see their job as a ______ are more likely see their work as meaningful.

calling

Traditionally, an employer or employee could end a work relationship at any point, without a specified ______.

contract

When employers keep employees only because they fear being sued, they may compromise the long-term need to ______.

develop a competitive workforce

Outcome justice is also referred to as ______ justice.

distributive

Referral services that employees can use to seek professional treatment for problems, including drug dependence, alcoholism, or psychological issues, are known as ______.

employee assistance programs

Which of the following are affected by the safety of working conditions?

employee satisfaction competitive advantage retention

Which of the following refers to the policy in which either the employee or employer can terminate the employment relationship at any time for any reason or no reason at all?

employment-at-will doctrine

An important aspect of a strategic retention policy is to gather information from people who are about to leave an organization through the use of ______.

exit interviews

What is the most important aspect of an effective disciplinary system?

fairness

The standard point that is used to compare other points and provides meaning is known as a(n) ______.

frame of reference

Interactional justice deals with ______.

how outcomes are implemented

Under what conditions is an employer allowed to remove an employee from the job for safety reasons?

if there is evidence that an employee's conduct is likely to harm others

An effective employee assistance program needs to strike a balance between which of the following?

information collection and employee privacy

What is the concept of justice that refers to the interpersonal nature of how outcomes are implemented called?

interactional justice

Employee turnover that is initiated by the organization is known as ______.

involuntary turnover

DaShawn works for an athletic sportswear company. He exclusively dresses in his company's clothing, and he gives his company's gear away as gifts. DaShawn talks a lot about his job. DaShawn has a high degree of ______.

job involvement

The degree to which individuals identify themselves with their jobs is known as ______.

job involvement

The process of systematically moving an individual from one job to another over time is known as ______.

job rotation

The average cost to a company of turning over a skilled job is more than 200% of the cost of one year's salary for that role and is attributable to ______.

learning curve losses training a new employee higher error rates

Due to a lack of strong external networks and the potential of damage to individual reputations, which group is more likely to lie during an exit interview?

low-level employees

The dispositional dimension that reflects pervasive individual differences in satisfaction with life is known as ______.

negative affectivity

Which of the following are typical examples of services offered to displaced employees through outplacement counseling programs?

networking opportunities job search support job interview training

A written agreement that forbids an employee from seeking a new job in the same industry if the employee leaves the company is called a ______.

noncompete clause

Which of the following job sites have a low rate of fatal accidents but a high rate of nonfatal accidents?

nursing homes hospitals convenience stores

Which of the following are among the four stages often used in alternative dispute resolution?

open-door policy mediation arbitration

The degree to which an employee identifies with the employer and is willing to put forth effort on its behalf is known as ______.

organizational commitment

Which of the following can result when a supportive leader responds appropriately to an employee voicing his or her dissatisfaction?

organizational improvements reduced turnover

Valeska learns that her position might be eliminated. She knows that others in her department are not at risk. Valeska is upset about this and doesn't think the situation is just. Valeska's feelings about the situation are known as ______.

outcome fairness

Which type of justice focuses primarily on ends, as opposed to means?

outcome justice

Programs offered by employers that counsel displaced employees in managing their transition from one job to another are known as ______.

outplacement counseling

When employers pay off employees who promise not to sue for wrongful dismissal, they set the expectation that ______.

poor performers will be compensated when they leave

Employee survey research should be a prominent part of any human resource strategy because it allows organizations to do which of the following? (Select all that apply.)

preempt issues of voluntary turnover monitor trends over time

According to the theory of ______, employees withdraw from a position gradually, in stages.

progression of withdrawal

Which of the following are the central components of an effective discipline program?

progressive punitive measures documentation

When people are energized in their work not only for their own benefit but also because it helps other people, they are exhibiting ______.

prosocial motivation

Which of the following is the most effective method for changing employee behavior when it comes to wellness?

punishing undesirable behavior

Which type of wellness programs are the most successful, in part because they target the fewest number of employees?

punishment programs

Employees with a strong organizational commitment are more likely to ______.

put forth effort

Which of the following are considered protected groups in wrongful discharge cases? (Select all that apply.)

racial minorities older workers whistle-blowers

Which of the following characteristics make a procedure for terminating employees more acceptable to the terminated employees?

representative correctable consistent

The positive or pleasurable feeling resulting from the perception that one's job fulfills or allows fulfillment of important job values is known as job ______.

satisfaction

When measuring job satisfaction, most organizations will rely on ______.

self-reports

Which of following benefits can result from job rotation?

spread out the dissatisfying aspects of a job provide valuable cross-training in jobs increase work complexity for employees

The two primary groups that affect job satisfaction are ______.

supervisors co-workers

As an organization develops a strong reputation, the risk of external forces ______.

targeting employees for recruitment increases

According to the overall model of the job dissatisfaction-job withdrawal process, which of the following are potential causes of job dissatisfaction? (Select all that apply.)

tasks and roles pay and benefits personal disposition

The best predictor of job dissatisfaction is ______.

the nature of the task itself

Absenteeism is particularly costly for ______.

very small companies

Employees who are often dissatisfied with some aspect of their work life but are unable to initiate internal changes often resort to ______, which makes their grievances public.

whistle-blowing

Typically, involuntary turnover occurs among employees ______.

who would prefer to remain with the company

When a supervisor seems to care about a worker as a person, the worker is more likely to ______.

work longer hours be satisfied

A suit generally attempting to show that discharge from employment was either in violation of an implied contract or covenant, or that it violated some public policy is called a(n) ______ suit.

wrongful discharge