HRE Test 1
One way of improving your self-concept is by _____.
Controlling negative behavior and thoughts with self-talk
In the context of learning styles, _____ seek practical uses for information and focus on solutions.
Convergers
Kathy enjoys brainstorming. She gathers all the facts and analyzes a situation from multiple perspectives before making a decision. As a result, she sometimes misses opportunities. Which of the following is most likely Kathy's preferred learning style?
Diverger
During the 1960s, _____ published Theory X and Theory Y
Douglas McGregor
The _____ is the time we have to make a good impression.
Four-minute barrier
Alvin tells his parents, "We don't see things the same way because you are old and I am young." Which of the following perception biases does Alvin have?
Frame of Reference
an organization's struggle to get an edge over its competitors is considered a human relations challenge of _____
Globalization
"Mark and Steve work very well on projects together and seem to enjoy what they do." Which of the following does this statement best illustrate?
Group Behavior
an increase in performance caused by the special attention given to employees, rather than tangible changes in the work is commonly referred to as
Hawthorne effect
which of the following is the best way to get what you want?
Helping other people get what they want
Joanne's colleagues praise her ability to remain calm under all circumstances. Joanne is confident about her professional skills and can perform well under pressure. Which of the following Big Five personality dimensions is best reflected by Joanne in this scenario?
High Adjustment
Persistence, credibility, conformity, and organization are terms that describe the traits of _____.
High conscientiousness
Daniel, the supervisor of a team of financial analysts, aims to become a manager. He is confident and assertive about his ideas in the workplace. Daniel always gives precise instructions to his team members and expects them to follow the instructions. Which of the following Big Five personality dimensions is best reflected by Daniel in this scenario?
High surgency
Which of the following statements is a myth about human relations?
Human relations is common sense
"The manager is developing a part-time employee work schedule for the next week and will be busy for a couple of hours." This statement best illustrates the _____ level of behavior.
Individual
"Prolific, a software startup, received an award for the best innovative business." This statement best illustrates the _____ level of behavior.
Organizational
Popularly called _____ and rooted in the behavioral sciences, the science of human relations was developed in the late 1940s
Organizational behavior
"The company's Annual Sports Meet will be held on the November 15 this year." Which of the following message transmission channels would be most appropriate for this message?
Poster
The need for consistent training on a company's social media platform would be considered a _____ challenge within the human relations field.
Technological
Nelson had been busy preparing for his final exams for the past few months. However, a few days before the exam, he lost the interest and motivation to study as a result of the high pressure to perform well. Which of the following did Nelson most likely experience?
Temporary burnout
"I must be alert so that the employees don't slacken their productivity," said Bob, the manager. Bob's attitude best reflects _____.
Theory X
Jonathan tends to look for the natural goodness in his employees, and his employees have reported high levels of job satisfaction. Jonathan's attitude best reflects _____.
Theory Y
_____ integrates common business practices
Theory Z
According to the Big Five Model of Personality, people characterized by assertiveness, ambition, and energy are generally strong in dominance. T/F
True
Anger can lead to assertive behavior to resolve problems. T/F
True
Businesses during the Industrial Revolution were concerned with profits, not employees, and managers viewed people only as a source of production T/F
True
Discussing controversial topics and expressing personal views are best avoided especially during the four-minute barrier. T/F
True
Horizontal communication is the flow of information between colleagues and peers. T/F
True
One's thoughts and feelings about oneself have greater influence in determining one's self-concept than does one's behavior. T/F
True
Providing inadequate direction or instructions to employees can cause job dissatisfaction. T/F
True
The accommodating approach to conflict is unassertive and cooperative. T/F
True
The total person approach realizes that an organization employs the whole person, not just his or her job skills T/F
True
Watching nonverbal behavior is an important aspect of ensuring a message was received accurately. T/F
True
Which of the following statements reflects an accurate difference between values & attitudes?
Values are more stable than attitudes.
"My boss let me out early from work to watch my son play football. All I had to do was get all my work done for the day before I left." This scenario best reflects a _____ situation.
Win-win
Which of the following was an assumption of scientific managers?
Workers always acted rationally
An attitude is _____.
a strong belief or feeling toward people, things, and situations.
Dan regularly gives in to his employees' requests for extensions on deadlines. As a result, he often has to apologize to clients for the delays. Which of the following conflict management styles does Dan use?
accommodating
Cindy did not say anything the first time Carl pushed her as they walked in the hall. On the way back, he did it again. This time, Cindy caught his eye, smiled, and said, "Carl, you should signal before crossing into my lane." Cindy's behavior can be best described as _____.
assertive
When people stand up for their rights without violating the rights of others, they are using _____.
assertive behavior
Which of the following is a positive outcome of anger?
assertive behavior
The _____ conflict style user attempts to passively ignore a conflict rather than resolve it.
avoiding
Which of the following phrases would a passive person most likely use?
"I don't want to bother you, but..."
What should a person ideally say if he or she feels like crying while receiving criticism?
"Will you give me some time to think about the criticism and we will talk later?"
Kendall relies on his instinct to determine which designs appeal to people. He bases his decisions on his interactions with people rather than on statistical analysis of consumer behavior. Which of the following is most likely Kendall's learning style?
Accommodator
Jerry is a considerate person and is liberal in accepting the changes in his organization. Owing to his gregarious nature, Jerry has a lot of friends where he works. He finds it easy to establish a rapport with people. Which of the following Big Five personality dimensions is best reflected by Jerry in the scenario?
Agreeableness
Nancy, an employee at MegaWorks Corp., has been on the job for only a week. She needs to ask the accountant some questions, but she does not remember his name. Which of the following would be most appropriate for Nancy to do before contacting the accountant?
Ask someone the accountant's name
"I would prefer you keeping me informed the next time you decide to come to work late so that I may make alternate plans." This is an example of a(n) _____ response.
Assertive
__________ is one's perception of the reasons for behavior.
Attribution
"When sharing details of our meeting agenda to the team be sure you don't email them to Carl, he doesn't use the internet or email." This statement reflects what communication barrier?
channel selection
Felix and Hannah have to conduct a market survey for a client. They cannot decide how to divide the work between them. Finally, they agree that Felix will be in charge of preparing the survey questionnaire and the presentation file while Hannah will take care of analyzing the data and presenting the findings to the client. Which of the following conflict management styles have Felix and Hannah used in this scenario?
collaborating
Keeping in mind the uncertain economic conditions, the workers at a steel plant agree to a lower wage package in exchange for job security. Which of the following conflict management styles does this scenario reflect?
compromising
A(n) _____ exists whenever two or more parties are in disagreement.
conflict
"Do not smile too much. In this country, it is a sign of weakness. Look sterner." Which of the following communication barriers is indicated by this example?
culture
Which of the following helps one get rid of anger?
developing positive affirmations
_____ is used to avoid needless arguments.
diverting
"Dharma, can I have Jones in my office in 15 minutes? Please ask him to bring the quarterly report along." Identify the flow of organizational communication in this example.
downward vertical communication
_____ is the ability to understand and relate to another's situation and feelings.
empathic listening
_____ is the sender's process of putting a message into a form that the receiver will understand.
encoding
_____ believe that they have little control over their performance and are closed to new experiences.
externalizers
One of the primary reasons why conflict occurs is because people:
fail to make their expectations known to others.
In spite of repeated reminders, Edward still hasn't updated the production schedule. Richard, his boss, should use the _____ conflict management style in this situation.
forcing
"Hey Danny, did you know the new guy in HR is Sarah's brother?" Identify the flow of organizational communication in this example.
grapevine communication
"I'm doing a good job, and I'm in line for a promotion." Which of the following determinants of job satisfaction does this statement reflect?
growth & upward mobility
"My work is very demanding and monotonous. Because of my work, I often get a headache by the end of the day." This statement best illustrates stress due to:
job satisfaction
"My boss constantly checks up on me and tells me what to do." This statement best illustrates stress due to:
management behavior
Which of the following message transmission channels would be most appropriate when a team needs to sit and discuss issues relating to production?
meeting
_____ refers to the way managers design their firm to achieve the organization's mission and goals.
organizational structure
_____ is a process of having the receiver restate the message in his or her own words.
paraphrasing
_____ behavior is an avoidance of behavior or an accommodation of the other party's wishes without standing up for one's own rights.
passive
"Sure, I'll look over those numbers once again," said Sam walking out in a huff and slamming the door. This is a case of _____ behavior.
passive-aggressive
Rhonda loves her job and is very satisfied with her compensation. She is further motivated to perform efficiently when she hears that incentives will be given to efficient employees. Which of the following would be Rhonda's determinant for job satisfaction?
pay & benefits
All human relations rely on unwritten, implicit expectations by each party, called the _____.
psychological contract
______ refers to ethical decisions that are made based on the ethical standards of a particular country.
relativism
Which of the following is a way to improve listening skills?
repeating in your mind what the speaker is saying
Though Janae has only recently been trained on a new software program at work, she has many hours practicing its use and is confident that she will be able to implement the program effectively. Which of the following best describes Janae's experience?
self-efficacy
Salma was very anxious about her upcoming interview and does not believe she is ready for the responsibility of the position. During her interview she had a difficult time answering the interviewer's questions, spoke very quietly and often looked away from the interviewer. Unfortunately, Salma was not called back for a second interview. Which of the following best characterizes Salma's experience?
self-fulfilling prophecy
Jeff earns well and belongs to a good team, but he is quite dissatisfied with his boss and the critical remarks he receives despite his best efforts. To which of the following determinants can Jeff's lack of job satisfaction be attributed?
supervision
Which of the following states that supervisors' attitudes and expectations of employees and how they treat them largely determine employees' performance?
the Pygmalion effect
According to _______________, managers should make the same ethical decisions across countries.
universalism
"Hi, Chris, I have completed writing the minutes of the meeting and have kept it on your desk. Please let me know if I have to correct any part of it." Identify the flow of organizational communication in this example.
upward vertical communication
"You look puzzled. I'll try to explain in a different way." Which of the following listening tips has the speaker applied in this example?
watching for nonverbal cues
"I enjoy fixing cars; it is often challenging to determine what is wrong and how to fix it." Which of the following determinants of job satisfaction does this statement reflect?
work itself
People with Type B personalities have more stress than people with Type A personalities. T/F
False
People with an internal locus of control are more likely to use unethical behavior. T/F
False
Stressors are similar in how they affect different individuals. T/F
False
The Hawthorne effect focuses on the fact that all people in an organization are affected by at least one other person, and each person affects the whole group or organization T/F
False
Today, it is generally agreed that intelligence is a product of genetics and not of the environment. T/F
False
Vertical communication is often called informal communication. T/F
False
Workplace violence is often spontaneous. T/F
False
Elton Mayois known as the _____
Father of human relations
Ashley is often inattentive when her boss is speaking to her. She says, "I often don't listen to what my boss is saying since I can predict what he is going to say." Which of the following perception biases does this statement reflect?
Expectations
Assertiveness is the process of expressing thoughts and feelings while getting what one wants through any possible way. T/F
False
Employees who have managers with Theory Y attitudes are just as unhappy with their jobs as employees who have managers with Theory X attitudes. T/F
False
If you give praise for poor performance, performance usually improves. T/F
False
Interpersonal skills are also called self-management abilities T/F
False
Leadership skills are inborn and cannot be developed T/F
False
Listening with empathy means you have to agree with the person. T/F
False
Low-context cultures focus on nonverbal communications and subtle cues. T/F
False
People sometimes selectively pick information they want to hear and ignore information they do not want to hear. This phenomenon is called frame of reference. T/F
False
