HRM CH 4

A process-improvement team is:

a group of experienced people from different departments appointed by management to improve productivity and decrease waste in areas that affect all departments involved.

One way that a job analysis can aid in HRM functions is that any discrepancies between the abilities of jobholders and a firm's job descriptions help with:

training and development.

Language and cultural barriers, unclear objectives, and time conflicts due to diverse geographical locations are all problems associated with typical:

virtual teams.

A _____ analysis helps a firm determine the best processes, types, and mix of jobs, and how they should ideally be organized to execute the firm's mission.

workflow

_____ is an activity people do for which they get paid.

A job

The members of a team recognize that each person brings a valuable mix of skills and abilities to the team. Which of the following synergistic team characteristics are they demonstrating?

Acceptance

Which of the following is a common method of collecting information for a job analysis?

Diaries

_____ encourages workers to become innovators and managers of their own work.

Employee empowerment

A job description might include a statement such as "performs other duties as assigned" in order to avoid which of the following potential problems?

Employees' claiming that a task is not their responsibility

Which of the following is a characteristic identified with successful teams?

Energetic team members

Which of the following two approaches to job design are bottom-up, meaning that they are more person focused?

Enrichment and empowerment

Which of the following aspects of a job description is aligned with the HR function of legal compliance?

Equal employment requirements

Which of the following approaches to job design involves looking at the design of equipment and the physical abilities of the people who need to use it?

Ergonomics

The U.S. Department of Labor's comprehensive occupation-information website called O*NET Online would generally be used in conjunction with which of the following types of job analysis?

Functional job analysis

Which of the following is an example of an intrinsic motivator?

Pride in a job well done

Which of the following is a disadvantage of flextime?

Problems scheduling meetings

Which of the following is one of the three psychological states of a jobholder proposed in the job characteristics model?

Responsibility for work outcomes

Which of the following job characteristics proposed by Hackman and Oldham is the degree to which a jobholder is able to do a job from beginning to end and have a visible outcome?

Task identity

Which of the following job characteristics proposed by Hackman and Oldham is the degree to which the job has a substantial impact on the lives or work of other people?

Task significance

_____ is the use of smartphones, tablets, personal computers, and other technology to do work traditionally done in the workplace from a remote location.

Telecommuting

To ensure accuracy when using interviews or questionnaires of employees, job analysts should collect information from:

a representative sample of jobholders.

When considering the KSAOs required of a person performing a job, _____ is(are) the things you don't need to be taught or need to learn on the job.

abilities

A company offers flextime when employees:

can adjust their daily starting and quitting times.

Conducting a job analysis helps HR managers figure out the relative worth of positions, which aids in:

compensation management.

Complete training for teams should cover each of the following skills, EXCEPT:

conflict avoidance.

As a characteristic of synergistic teams, _____ is achieved when common ground among ideas is sought out.

consensus

The objective of the _____ is to identify both desirable and undesirable behaviors that resulted in either a very good outcome or a very bad outcome on the job.

critical incident method

In a(n) _____ organization, a skills matrix is likely to be used instead of a traditional job description that defines specific work.

dejobbed

Job _____ focuses on reconfiguring jobs to capture the talents of employees, improve their work satisfaction, and enhance an organization's performance.

design

Rearranging the workflow so that workers need to take fewer steps to complete their tasks is an example of:

ergonomics

A task-force team is:

formed by management to immediately resolve a major problem.

The _____ approach utilizes an inventory of the various types of work activities that can constitute any job.

functional job analysis

A company offers job sharing when employees:

have an arrangement in which two part-time workers do a job normally held by one full-time employee.

If an individual has been in a job for a long time and is good at it, that person may believe that the skills needed for the job are _____

higher than they really are.

Teams are ideal for projects that are:

highly complex and require a high degree of interdependence.

The job _____ section of a job description provides information about the department and location of the job and the person to whom the jobholder reports.

identification

A _____ analysis is the systematic process of collecting information about all of the parameters of a job.

job

An outline of the tools needed to do the job, the environment and times at which it needs to be done, with whom it needs to be done, and the outcome or performance level it should produce should all be included in a:

job analysis.

A _____ is a statement of the purpose of the job and the tasks, duties, and responsibilities of a job.

job description

When considering the KSAOs required of a person performing a job, successful completion of relevant coursework contributes to an individual's:

knowledge

Job rotation is the process of:

moving employees in and out of different jobs.

Dejobbing occurs when:

organizations are structured around projects rather than around jobs.

When considering the KSAOs required of a person performing a job, helpfulness, a positive attitude, and working well with others are all examples of:

other attributes.

The _____ approach identifies approximately 300 different tasks to determine the degree to which each is involved in doing a job.

position analysis questionnaire

Researcher Jeffrey Polzer suggests firms do a _____ analysis to determine whether a team is appropriate.

process

Often championed as being the highest form of teams, _____ teams are groups of employees who are accountable for an entire work process or segment that delivers a product or service to an internal or external customer.

self-directed

When considering the KSAOs required of a person performing a job, _____ is(are) the things the person has learned to do.

skills

The job _____ section of a job description contains the personal qualifications an individual must possess to perform the job.

specification

Which of the following describes industrial engineering?

A field of study concerned with analyzing work methods and establishing time standards

Which of the following describes job crafting?

A naturally occurring phenomenon whereby employees mold their tasks to better fit their individual strengths, passions, and motives

Which of the following describes employee engagement?

A situation in which workers are immersed in their work to the degree that it improves the performance of their companies

Which of the following aspects of a job specification is aligned with the HR function of the performance appraisal process?

Attributes and demonstrated qualities used to give feedback

_____ is the degree to which the job provides a person the freedom and discretion to schedule his or her work and determine how to do it.

Autonomy

Which of the following types of job analysis approach considers not only the tasks employees do, but also what they are capable of doing?

Competency-based approach

Which of the following types of job analysis approach focuses more on how the work is done, rather than just what work is done?

Competency-based approach

Questions such as "What happened?" and "What actions were effective or ineffective?" might be asked when using which of the following job analysis methods?

Critical incident method

When a job is particularly complex, firms sometimes use which of the following methods to collect job analysis information from subject matter experts?

Interviews

Which of the following is true of industrial engineering?

It is a top-down approach to job design that focuses on the tasks of a job.

Which of the following is a disadvantage to the position analysis questionnaire (PAQ)?

It requires a person to have a high level of reading ability.

How should a PAQ be administered in order to obtain the best results?

It should be administered by a job analyst.

Which of the following job design approaches, pioneered by Herzberg in the 1960s, calls for adding more responsibilities to jobs?

Job enrichment

Which of the following aspects of a job specification is aligned with the HR function of compensation and benefits?

Job evaluation of the skills, effort required, etc., that are rewarded

_____, or qualifications, outline the specific knowledge, skills, abilities, and other attributes required of the person performing the job.

Job specifications

Which section of the job description is psychologically important because it provides status to the employee?

Job title

The job's physical demands would be included in which section of a job description?

Specifications

Which of the following synergistic team characteristics means that the team exhibits an atmosphere of inclusion?

Support

Which of the following describes a job analysis?

The process of obtaining information about jobs by determining their duties, tasks, or activities

Which of the following describes ergonomics?

The process of studying and designing equipment and systems that are easy and efficient for employees to use

Which of the following is true of the results obtained when using the position analysis questionnaire (PAQ) method of job analysis?

The results are quantitative and can be statistically analyzed.

Which of the following represents TDRs?

The tasks, duties, and responsibilities of a job

Which of the following is a problem frequently associated with job descriptions?

They are not updated as job duties change.

The _____ approach to job analysis uses an organization-specific list of tasks and their descriptions as a basis to identify components of jobs.

task inventory analysis

Synergy occurs when:

the interaction and outcome of team members is greater than the sum of their individual efforts.

A company offers a compressed workweek when employees:

the number of days in the workweek is shortened by lengthening the number of hours worked per day.

Job enlargement is:

the process of adding a greater variety of tasks to a job.