HRM Test 4

Which is NOT one of the three kinds of change? a. Innovative change b. Adaptive change c. Refreezing change d. Radically innovative change

c. Refreezing change

What is one of the components of the Innovation System? a. Committed leadership b. Focusing on processes and tools c. Rigid contracts d. Following a detailed plan

c. Rigid contracts

On what is expert power based? a. Personal attraction b. The ability to punish colleagues or subordinates c. Specialized knowledge or skills d. The ability to reward colleagues or subordinates

c. Specialized knowledge or skills

What is the correct order of Lewin's Change Model? a. Changing, Unfreezing, Refreezing b. Refreezing, Unfreezing, Changing c. Unfreezing, Changing, Refreezing d. Changing, Refreezing, and Unfreezing

c. Unfreezing, Changing, Refreezing

What is one of the inside forces of change? a) Technological advancements b) Social and political pressures c) Demographic characteristics d) Managers behavior

d) Managers behavior

Which one is NOT a behavior of a transformational leader? a) Idealized influence b) Inspirational motivation c) Individualized consideration d) Self management e) All are behaviors of a transformational leader

d) Self management

Which of the following is part of the interaction of three causes to resistance? a. Employee characteristics b. Change agent characteristics c. Change agent-employee relationship d. All of the above

d. All of the above

Power that derives from someone's personal attraction is: a. Expert power b. Coercive power c. Referent power d. Legitimate power

c. Referent power

With forces for change outside the organization, which of the 4 are NOT a part of social and political pressures a. War b. Politics c. Leadership d. Values e. all are considered social and political pressures

b. Politics

What is the order of the organizational development loop? A) Diagnose, Intervene, Evaluate, Feedback B) Intervene, Diagnose, Evaluate, Feedback C) Feedback, Intervene, Diagnose, Evaluate D) Diagnose, Evaluate, Intervene, Feedback

A) Diagnose, Intervene, Evaluate, Feedback

Changing company policy after a tragedy is an example of what type of change? A) Reactive B) Proactive C) Innovative D) Adaptive

A) Reactive

Followers want which of the following in leaders? A. Excitement B. Organization C. Friendliness D. Initiative

A. Excitement

Samantha is the owner of a small local toy store. She knows that the holidays are approaching, and that business is likely to spike during this time. Therefore, she has expanded her hours and has added seasonal employees to assist her through this time of year. Samantha is exhibiting what type of change? A. Proactive Change B. Planned Change C. Operational Change D. Directional Change E. Reactive Change F. More than one of the above

A. Proactive Change

Tim's company uses printers that are 10% faster than the tradition printer. This is an example of _________ innovation? A. Product B. Building C. Goal D. Process

A. Product

Amazon is currently testing a new delivery system called Prime Air in Canada, the United Kingdom, and the Netherlands and recently ran its first U.S. test flight in California. The program uses drones to carry packages up to 5 pounds in 30 minutes or less. The goal, assuming regulatory approval that is still pending, is to safely operate the drones for a distance of 10 miles or more beyond the line of sight. This is an example of _____________________ A. Radically innovative change B. Adaptive change C. Innovative change D. Technological change E. A really cool idea

A. Radically innovative change

What are examples of social and political pressures? A) Values and leadership B) Absenteeism and turnover C) Domestic and international competition D) Managers and acquisitions

B) Absenteeism and turnover

The ability to punish subordinates fall under which type of power? A) Personalized B) Coercive C) Reward D) Legitimate

B) Coercive

Which of the following would be considered a Human Resource Concern? A. Purposefully breaking an office chair B. A high turnover rate caused by employee dissatisfaction C. A conflict between managers and employees D. All are human resource concerns

B. A high turnover rate caused by employee dissatisfaction

Which of the following is NOT one of the dimensions of situational control in Fiedler's Contingency leadership model? A. Task structure B. Environment conditions C. Leader-member relations D. Position power

B. Environment conditions

________ is defined as a self-centered perspective, feelings of superiority, and a drive for personal power and glory. Individuals with this trait have inflated views of themselves and fantasize about being in control of everything. A. Machiavellianism B. Narcissism C. Global mindset D. Psychopathy E. None of the above

B. Narcissism

Can you be both a manager and a leader? A. It depends on the workplace B. Yes, you can be both C. No, never - and it's better for the organization if the manager and leader role are separated. D. It depends on how many employees you have reporting to you.

B. Yes, you can be both

Brian is a manager at a local firm. His employees who have been tasked with working together on a certain project are experiencing conflict. Brian wants to solve the conflict at his firm using the organizational development technique. What is the order of the steps in the organizational development technique? (Order the steps from first to last) A. Diagnosis, Evaluation, Intervention B. Intervention, Diagnosis, Evaluation C. Diagnosis, Intervention, Evaluation D. Evaluation, Intervention, Diagnosis

C. Diagnosis, Intervention, Evaluation

A change in the appearance or functionality/performance of a product or service or the creation of a new one is the goal of ___________________. A. Process innovation B. Total quality management (TQM) initiatives C. Product innovation D. All of the above

C. Product innovation

Which of the following is NOT a practical application of Transformational Leadership? A. It can be used to train employees at any level. B. You can prepare and practice being transformational C. To transform your business into a success overnight D. It should be used for ethical reasons

C. To transform your business into a success overnight

Which of the following is a characteristic of an effective manager? A. Having a vision B. Organizing work C. Being inspirational D. All of the above are characteristics of an effective manager

D. All of the above are characteristics of an effective manager

Which of the following is NOT a characteristic of a servant-leader? A. Focus on listening B. Committed to the growth of people C. Able to foresee future outcomes D. Narrow conceptual thinking

D. Narrow conceptual thinking

Resistance to change is a(n) ____ response to real or imagined threats to an established work routine. a) Emotional b) Appropriate c) Extreme d) Innovative e)Normal

a) Emotional

What is the final step in the OD process? a) Evaluation b) Feedback c) Diagnosis d) Intervention

a) Evaluation

Sarah has just been promoted and is now a manager at Walmart. She wants to reinstate an employee policy which had been used in the past. What type of change does this describe? a. Adaptive change b. Radically innovative change c. Innovative change d. Familiar change

a. Adaptive change

What is the correct order of organizational change from least threatening to most threatening? a. Adaptive, innovative, really innovative b. Innovative, really innovative, adaptive c. Really innovative, adaptive, innovative d. Adaptive, really inovative, innovative

a. Adaptive, innovative, really innovative

Below, which one is not a trait of emotional intelligence? a. Communication skills b. Self management c. Social awareness d. Relationship management e. Self awareness f. All are traits of emotional intelligence

a. Communication skills

What are some forces that originate within the organization that can cause problems? a. Human resource concerns and manager's behavior b. Social and societal pressure c. Customer and market changes d. Demographic changes

a. Human resource concerns and manager's behavior

What is form of leadership characterized by a general failure to take responsibility for leading? a. Laissez-faire leadership b. Servant leadership c. Ethical leadership d. Empowering leadership e. None of the above

a. Laissez-faire leadership

Personal power consists of... a. Legitimate, Reward, Coercive, Referent, and Expert b. Legitimate, Innovate, Coercive, Inspire, and Expert c. Legitimate, Innovate, Develop, Referent, and Control d. Legitimate, Reward, Develop, Inspire, and Control

a. Legitimate, Reward, Coercive, Referent, and Expert

Which of the following is NOT part of the four target elements of change? a. Outputs b. Methods c. Social Factors d. People

a. Outputs

Which of the following is the most threatening kind of change? a. Rational change b. Innovative change c. Motivated change d. Adaptive change

a. Rational change

An emphasis on enhancing employees' skills and creating positive work relationships among coworkers and between the leader and the led describes which form of leadership? a. Relationship-Oriented Leadership b. Initiating-Structure Leadership c. Empowering Leadership d. Ethical Leadership

a. Relationship-Oriented Leadership

What is the correct order of Lewin's Change Model? a. Unfreezing, changing, refreezing b. Refreezing, changing, unfreezing c. Changing, unfreezing, refreezing d. Refreezing, unfreezing, changing

a. Unfreezing, changing, refreezing

Mark who is the CEO of Nike has decided to give his workers a raise due to the fantastic sales numbers of late. Which type of power is he demonstrating? a. Coercive Power b. Reward Power c. Referent Power d. None of the above

b. Reward Power

John Kotter says that the difference between management and leadership is... a. Leadership is about complexity, management is about change b. Management is about complexity, leadership is about change c. Leadership is dominating, management is not d. They are the same

b. Management is about complexity, leadership is about change

Which one is NOT an outside force for change outside an organization a) Social and political pressures b) Human resources concerns c) Technological advancements d) Demographic characteristics

b) Human resources concerns

Relationship-oriented leader behaviors are/use all but: a) Empowering b) Intellectual stimulation c) Consideration d) Ethical

b) Intellectual stimulation

A department store changes its hours to be a 24-hour operation like its competitors, forcing them to have flexible schedules. What kind of organizational change is this? a. Adaptive b. Innovative c. Radically Innovative d. None of the above

b. Innovative

In his yearly employee review, Brian's coworkers described him as being manipulative, acting in unethical ways, and placing too much emphasis on "the ends" regardless of "the means" even when "the means" might not coincide with the company's values. How might Brian be described? a. Narcissistic b. Machiavellian c. Psychopathic d. Introversion e. None of the above

b. Machiavellian

Which of the following traits is a negative task-oriented trait? a. Intelligence b. Machiavellianism c. Emotional stability d. Conscientiousness

b. Machiavellianism

Which of the following is NOT true about women leaders? a. U.S. adults value attractiveness and empathy from women most b. Women mostly hold energy, technology and consumer product industries c. Female CEOs face more scrutiny than male CEOs d. Ineffective interpersonal behaviors are slightly less frequent among female managers

b. Women mostly hold energy, technology and consumer product industries

In the "Unfreezing" stage of Lewin's Change Model, managers do which of the following: a) Give employees the tools for change in new information. b) Help employees integrate attitudes and behavior into their normal ways of doing things. c) Instill in employees the motivation to change, by encouraging them to overcome current attitudes and behaviors. d) Provide benchmark results, role models, mentors, experts, and training. e) All of these are part of the "unfreezing"stage.

c) Instill in employees the motivation to change, by encouraging them to overcome current attitudes and behaviors.

Which one is NOT a source of power a) Legitimate b) Reward c) Training d) Expert

c) Training

Which of the following is NOT an influence tactic? a. Consultation b. Exchange c. Bargaining d. Pressure e. Emotional appeals

c. Bargaining

Which of the following influence tactic could best be described as trying to build enthusiasm by appealing to emotions, ideals, or values? a. Consultation b. Personal pleas c. Inspirational appeals d. Legitimating tactics e. None of the above

c. Inspirational appeals

What type of power influences behavior because one's formal position? a. Coercive power b. Expert power c. Legitimate power d. Reward power

c. Legitimate power

Being a manager means . . . a. Being visionary b. Being inspirational c. Managing resources d. Acting decisively

c. Managing resources

Managing conflict, revitalizing organizations, adapting to merges is part of ________________? a. LO b. DO c. OD d. PO

c. OD

A summary performance appraisal discussion's main goal is on? a. Controlling b. Planning c. Problem solving d. Developing people e. Administering

c. Problem solving

The most challenging change to make within an organization is: a. Innovative change b. Adaptive change c. Radically innovative change d. Extremist change

c. Radically innovative change

Which of the following is NOT one of the reasons why an employee would resist change? a. Fear of the unknown b. Loss of status c. Peer pressure d. All of these are reasons why an employee would resist change.

d. All of these are reasons why an employee would resist change.

How can managers increase employee engagement? a. Health promotion b. Personal resource building c. Neither d. Both

d. Both

Laissez-faire leadership is . . . a. A form of passive leadership b. A form of ethical leadership c. A form of leadership characterized by a general failure to take responsibility for leading d. Both A and C

d. Both A and C

All of the following are causes of resistance of change EXCEPT: a. Employee characteristics b. Change agent characteristics c. Change agent-employee relationship d. Clients of mistrust

d. Clients of mistrust

Which of the following matters is least likely to be improved by organizational development? a. Managing conflict b. Revitalizing organizations c. Adapting to mergers d. Decreasing profits

d. Decreasing profits

Which of the following is an internal force affecting the organization? a. Social or political pressures b. Shareholder changes c. Demographic characteristics d. Human Resources Concerns

d. Human Resources Concerns

Which of the following are NOT a source of power? a. Legitimate b. Reward c. Coercive d. Leadership e. All of the above are sources of power

d. Leadership

Which of the following is NOT part of the Big Five Personality Dimensions? a. Openness to experience b. Conscientiousness c. Extroversion d. Likeableness e. Emotional stability

d. Likeableness

Which of the following is NOT a source of power? a. Reward b. Legitimate c. Expert d. Professional e. Coercive f. Referent

d. Professional

Which is NOT a relationship-oriented behavior? a. Empowering leadership b. Ethical leadership c. Servant-leadership d. Thoughtlessness e. None are relationship-oriented leadership behaviors.

d. Thoughtlessness

Which of the following does organizational development (OD) NOT apply to? a. Managing Conflict b. Revitalizing Organizations c. Adapting to Mergers d.Hiring Practices

d.Hiring Practices

Which of the following is NOT a positive, task-oriented trait? a. Intelligence b. Productivity c. Positive Affect d. Emotional Stability e. All are positive, task-oriented traits

e. All are positive, task-oriented traits

Which of the following is NOT a negative attribute of a leader? a. Emotional instability b. Narcissism c. Machiavellianism d. Psychopathy e. Emotional instability, narcissism, Machiavellianism, and psychopathy are all negative leader attributes.

e. Emotional instability, narcissism, Machiavellianism, and psychopathy are all negative leader attributes.

Which is NOT considered a "hard" influence tactic? a. Exchange b. Coalition c. Pressure d. Rational persuasion e. None of the above is considered a "hard" influence tactic

e. None of the above is considered a "hard" influence tactic