Human Recourse Management

What makes outsourcing different from off-shoring? A. Outsourcing is about transferring work sources outside the country B. Outsourcing entails moving work to groups outside one's payroll C. Off-shoring entails moving part of a business to an external in a nearby country D. A and B

B

What would Maslow's hierarchy of needs consider a form of security for workers in an environment? A. Teamwork B. Job security C. Recognition D. Training

B

Which of the following is a central tendency measure? A. Ratio B. Mean C. Range D. Frequency

B

Which of these makes the person considered a stakeholder? A. The person is a spouse of someone involved in the company B. The person has some investment in the company C. The person regularly shops at the store D. The person regularly reads advertisements for the store

B

A buyout would be used when terminating a person who: A. Has engaged in illegal activities B. Has time left on one's contract C. Has unused vacation pay D. None of the above

B. A buyout is when a person has a contract and the contract is being terminated before the expiry of the contract.

A business that is interpreted as floundering has the following concern: A. It is unable to pivot B. It is not aware of the situation C. The entity can disrupt others D. The entity has been disrupted

B. A floundering business can pivot and therefore not be easily disrupted.

Geographic differential pay may be offered when: A. People are expected work longer in certain parts of the country B. It costs more to access a work site in certain areas C. Taxes are different in one place D. All of the above

B. A geographic differential pay plan works when a person's environment or other travel needs make it harder to do the job

What can be done first when implementing performance management in the workplace? A. Invite a commitment B. Set expectations C. Link to consequences D. Measure progress

B

A company car is an example of a: A. Perk B. Benefit C. Compensation D. Performance reward

A

Alec recently worked 40 hours in a week and had to work for 10 hours during the Thanksgiving holiday. Is she eligible for overtime? A. Yes B. No C. She can earn half pay D. This is based on the employer's discretion

A

An identified risk in an enterprise may be called a: A. Key risk indicator B. Analysis fault C. Danger condition D. Barrier to entry

A

Louis lost his job, but it was not through his own fault. Can he earn unemployment benefits in this situation? A. He can get all his benefits B. The business can decide C. No benefits are available D. Louis would have to meet new standards to get those benefits

A

What is the goal of the mediation process? A. A mutual agreement B. One side has to clearly win C. The project in question could be deferred D. A new alternative may be the solution

A

Which is the first step to follow in the contract negotiation process? A. Prepare B. Open C. Argue D. Explore

A

What is the greatest concern surrounding an oral contract in employment? A. The content in the contract may be false B. The details are not thorough C. The content may be unofficial D. The wrong person might be conveying the information

A. An oral contract is not an official statement and is without documentation.

The facilitator in a group session: A. Compiles responses B. Analyzes feedback C. Plans new routines D. Figures out the strategies that may work in a design effort

A. A facilitator can establish the process and determine the responses from the people responsible.

A transformational leader is intended to be: A. Charismatic B. Stimulating C. Inspirational D. Relaxed

A. A transformational leader is someone who is willing to help people accept certain actions. This is different from transactional leaders who are more stimulating.

What should you do when starting your training program? A. Determine if the training is necessary B. Establish a trial C. Figure out your objectives D. Get support from your higher-ups

A. Determine if the training is necessary

The goals in an MBO should be set based on A. Difficulty B. Variety C. Flexibility D. A and C

A. Goals are to be established based on how well people can accept them, how difficult the goals are.

Joseph wants to receive a specific benefit at retirement. Jim has his employer match his regular contributions for use in retirement. What makes Jim's retirement plan different? A. He uses a contribution plan B. His retirement plan isn't defined C. He knows what benefits he holds D. He is getting the money sooner

A. Jim is using that entails him giving money to his program now with the intention of getting more money in the future.

A person's general knowledge and skills for work can be interpreted as: A. Return on investment B. Human capital C. Economic functionality D. Stress response

B

What aspect of your HR work is not likely to be outsourced? A. Resource planning B. Payroll review C. Unemployment insurance D. Works compensation claims

A. Resource planning is identifying current goals for work and what is needed for attaining results. It would be difficult or impractical for this segment of the work to be outsourced.

The Lilly Ledbetter Act is a law for HR groups to follow regarding: A. Fair pay B. Discrimination from sex C. Pregnancy discrimination D. Employee selection rules

A. The Ledbetter Act of 2009 states that people should be paid the same for doing the same job based on experience and not on gender or other demographic points

What makes arbitration and meditation alike? A. The processes are both non-binding B. A third-party helps C. Majoring vote makes the decisions D. Persuasion is the key to resolving problems

B

The implementation step in the ADDIE model should include: A. Seeing if the tools in the workplace are ready to use B. Reviewing how prototypes are working C. Planning a pilot session D. The development of the course materials

A. The implementation stage is providing the training and to arrange of the necessary tools for the task. Observation is also necessary.

A trainer is reviewing how well a training activity was received by the people in the workplace. What form of training analysis is that person using? A. Reaction B. Behavior C. Results D. Learning

A. The trainer is using a reaction plan to determine what is happening based on how people act and what might occur

Gossip is a response to change that may occur and is considered: A. Uncertainty B. Judgements C. Refusal to work D. Hard feelings

A. Uncertainty occurs when people are afraid of what might happen to a business in the future. Gossip can occur when people are unclear about what is happening and this can cause the spread of false information.

Larry is joining a business' board of directors. HE is being hired with the belief that he will provide a unique outside perspective to the business. What kind of worker is Larry? A. Ethical director B. Outside director C. Chief Audit Officer D. Consultant

B

A business that is aware of its situation and can provide pivot is known as a: A. Ponderer B. Survivor C. Loss Leader D. Nimble Entity

B

A halo error in the performance appraisal process is: A. The employee is rated low in all errors B. The employee is rated high in all errors C. A bias influencing many results D. The most recent reports being favored above all else

B

A leader may be likely to delegate tasks and not engage in many of these tasks on one's own. This could indicate a leader is a: A. Delgator B. Participant C. Seller D. Teller

B. A participant leader is someone who is only observing what is happening. A delegator will relegate tasks but still engage in actions. The sellers and tellers are more active in the process, although the sellers are not going to delegate actions.

Which of the following in the workplace could be interpreted as a "perk"? A. Compensation B. Prerequisite C. Benefit D. Incentive

B. A prerequisite is something discretionary in nature. This could be access to a company car or an in-store discount.

This disparate action occurs when a person continues to hire people of a certain age or gender for the same type of job. A. Impact B. Treatment C. Discrimination D. Change

B. Disparate Treatment occurs when people are hired or not hired based on sex, race, and other factors. This is illegal according to Title Vll.

Short-term disability is: A. Federally regulated B. Part of a private plan C. Designed with unpaid leave D. Made without paperwork

B. FMLA is a federal regulation. Short-term disability is covered by a private insurance plan.

What works best when establishing a competitive advantage? A. Technology B. Human capital C. Innovative ideas D. Customer quality

B. Human capital refers to the people in the workplace and the innovative ideas or actions they bring to the table. The human capital is necessary to ensure that a business can continue to grow and be more likely to succeed.

What is the time limit for rest and recuperation of the FMLA for military leave? A. 3 days B. 5 days C. 7 days D. 14 days

B. The 5 day period is to ensure that people in the military have enough time to get back to their routines after they are finished with certain military actions. This includes ensuring people are not forced back to work.

A rolling 12 month period in a benefit in your contract is work for: A. A calendar year B. A 12 month period from the date of an event C. Any 12 month period D. A 12 month period when something begins

B. The FMLA states that the 12 month period beginning the date when a person first uses leave

What should you review when analyzing the management in your workplace based on its functions? A. What a team does to avoid actions B. How it is capable of handling risks C. How different plans are resolved D. Knowing how people may use software programs of value

B. The capability of the management should be analyzed alongside how particular risks that are influential in the workplace.

Some alternatives should be prepared when a strategy is developed for promoting HR actions. How many alternative options should be included at least? A. 3 B. 4 C. 5 D. 6

B. You need at least four alternative options with different cost, schedule, and risks involved with each one.

A female worker is earning $500 a week doing a job, while a male worker doing the same job is earning $600 a week. The Equal Pay Act requires the employer to: A. Recruit at a higher pay rate B. Defend against possible discrimination C. Pay a differential for the female D. Use a banding system for male and female pay

C

Can you use the FMLA leave consecutively or intermittently? A. Consecutively B. Intermittently C. Both D. Your manager will make the decision

C

The MBO process entails all but which one of these steps? A. Monitor performance B. Reward the performer C. Review competitors D. Set goals

C

Which of the following things CAN NOT be said about unemployment benefits? A. Available to those on furlough B. Paid for up to 26 weeks unless there are high unemployment rates C. People who are fired for poor performance can get benefits D. Benefits are taxed on a federal level

C

Social Security can be provided to American workers as: A. Compensation B. Prerequisite C. Benefit D. Incentive

C. A benefit is something that is special compensation for certain actions. This includes non-wage compensation.

What should be included in an employee's separation file? A. Reports on severance B. The rationale for removing someone C. Exit interview form D. Details on what one earned

C. An exit interview form includes details on the things a person might say about the company and the work that has been done while employed.

What can be done for a vacation leave program to make it more valuable? A. Produce leave dates B. Add vacation time C. Reduce the advance notice requirement Assign leave based on different parameters D. Assign leave based on different parameters

C. By reducing the amount of advance notice a person needs, it is easier for an employee to reserve a time for being off work.

Which is not one of the barriers listed in the Glass Ceiling Act of 1991? A. Governmental B. Internal C. External D. Social

C. Economic is not a listed barrier. The other three are considered to be barriers that make it harder for women to attain major positions in their work environments.

What is not included in the ADDIE model? A. Design B. Implement C. Direct D. Analysis

C. The ADDIE model uses the steps: Analysis, Design, Develop, Implement, and Evaluation— not direct.

What is involved in the communication for arbitration? A. Private meetings can be conducted with an arbitrator B. The meetings are joint C. No private communication with the arbitrator D. No attorneys are needed

C. The arbitrator will only communicate with the attorneys.

An employee handbook may be provided to workers when they start working for you. The handbook helps to: A. Establish expectations B. Provide legal details on the employment C. Works to keep the employer from being liable for certain problems D. Prepare a philosophy for work

C. The handbook is designed to let employees know what they can and cannot do in the workplace. The employer has to produce clear instructions in the handbook to ensure that employees do not break any rules or possibly risk legal actions due to wrongdoings.

What defines a person-based system? A. Pay based on performance B. Pay from seniority C. Pay for how well a person can work based on competency D. Pay through a salary structure

C. The structure focuses on how competent a worker is and how that person might advance

Roger Green states that disruption is not an event, but is a process that: A. Can be avoided B. Is a certainty C. Should be managed D. Is impossible to recover from

C. This statement is one of Green's Laws of Disruption. A process has to be managed if a business is to survive complications or other disruptions.

Which is an example of primary research? A. Trend review B. Academic journal C. Published book D. Interviews you conduct

D

Who would not be eligible for employment at will policy? A. Supervisor B. Veteran C. Disabled employee D. Bargaining unit worker

D

You can design a pay structure for the workplace based on: A. Job evaluation B. Market rates C. How often work is done D. A and B

D

What should be done after you train your employees on how they are to handle risks in the workplace? A. Select the largest concerns of value B. Review plans for evolving and changing the work C. Create a framework for the operation D. Assign ownership to certain concerns

D. You can assign ownership of key risk indicators to certain people in the workplace and then plan reviews based on how those people are capable of handling them.

A structural change is: A. A slight procedural alteration B. A new manager coming in C. Certain jobs being removed D. A change in the hierarchy in the workplace

D

All of these are negative habits determined by Marshall Goldsmith's analysis of how a business operates except: A. Passing judgement B. Playing favorites C. Making excuses D. Creative alternative mindsets

D

An employment contract should review: A. Performance requirements B. Lengths of the agreement C. Job description D. All of the above

D

Brian has to attend physical therapy every month for disability. However, his employer states he cannot be absent more than 5 times in a 6 month period. After the sixth month, he is fired. He will then file a lawsuit under the ADA. A court may declare that the business was discriminatory against Brian. What should be done to rectify the situation? A. The work position he had should be removed B. He should be rehired and have his schedule organized based on his physical needs C. Pay for Brian's therapy sessions D. Allow for new terms in the attendance policy

D

Michael is a senior executive who recently worked 50 hours in one week. Can he earn overtime pay? A. Yes B. No C. He can earn half pay D. The CEO of his business must decide

D

The Drug-Free Workplace Act states that an HR firm needs to provide the following to employees: A. Details on counseling or rehabilitation programs B. Penalties for drug violations C. Details on the dangers of certain drugs D. All of the above

D

The new pay structure in your workplace may be implemented based on: A. Roles B. Levels of experience C. How well a person tests D. All of the above

D

What can be done when aiming to resolve risks based on an enterprise risk management process? A. Produce an action plan B. Find ways to eliminate redundancy C. Review how you can avoid risks D. All of the above

D

What would you do when investigating a performance management system in your work environment? A. To manage a person's development B. To figure out what contributions a person is making to work environment C. To see how effective the employees in the workplace are D. To review how well the goals in the workplace are being determined or aligned

D

When can FMLA leave be used? A. When a person cares for a former spouse B. To care for an in-law C. To care for a 21-year-old child D. To care for grandchildren

D

Which pay structure is based on a few broad salary ranges that will encourage an employee to develop skills while still keeping a promotion from being likely? A. Hays structure B. Pay classification C. Flex pay D. Broadbanding

D. Broadbanding occurs when many pay grades are taken and combined to produce fewer grades with a wider variety of payments. This helps people to develop their careers in certain positions without considering promotions later on.

OSHA states that the work environment cannot be louder than this number of decibels or the conditions may be hazardous: A. 70 B. 75 C. 80 D. 85

D. OSHA states that a work environment is dangerous if the volume is regularly over 85 decibels.

The most unique part of the Delphi method for creating answers is: A. You can get new employees to work with this B. The key entails asking as many new questions in the effort as possible C. This can work with as many or as few people as you wish D. It is a group experts hired to find answers

D. The Delphi method identifies a problem that must be resolved. The experts in the workplace will help you find an appropriate solution.

Diversity and inclusion need to be considered for: A. People of color B. Large companies C. All organizations D. People who have complaints that need to be resolved

c

Is the federal or state minimum wage applicable to the workplace? A. Federal wage B. Stage wage C. Whatever is larger D. Whatever is smaller

c

Which of the following is not part of a SWOT analysis in business? A. Strengths of the organization and operations B. Outside threats to the business C. Workers compensation D. Opportunities for development

c