Human Relations Lesson 2

John was unable to work on Sundays because he had a church commitment. This is known as a/an ______. a.) Ethnic difference. b.) Value conflict. c.) Irritation threshold. d.) Horizontal relationships.

Value conflict

What type of relationship involves people who don't share the same status? a.) Horizontal b.) Parallel c.) Vertical d.) Circular

Vertical

Which statement represents a difference between horizontal and vertical relationships? a.) Vertical relationships involve unequal status, while horizontal relationships represent equal status. b.) Both vertical and horizontal relationships represent unequal status. c.) Both vertical and horizontal relationships represent equal status. d.) Vertical relationships involve equal status, while horizontal relationships represent unequal status.

Vertical relationships involve unequal status, while horizontal relationships represent equal status.

The best thing you can do to keep a positive relationship with your supervisor is to______. a.) Keep your opinions ton yourself. b.) Be productive at work. c.) Socializing with your supervisor and coworkers. d.) Challenge your supervisor's authority.

Be productive at work

Asking your supervisor if you're doing something correctly is a way to request_______. a.) Feedback. b.) Criticism. c.) Punishment. d.) Agreement.

Feedback

What type of relationship do two people who work the same job share? a.) Management b.) Flexible c.) Horizontal d.) Vertical

Horizontal

Which of these is a way to be sure that products are services are acceptable to customers? a.) Self-Talk. b.) Socializing. c.)Reinforcements. d.) Quality Control.

Quality Control

Bob works closely with Joe and is growing tired of Joe's know-it-all attitude. Bob has reached his ______. a.) Mutual reward theory. b.) Irritation threshold. c.) Vertical relationship. d.) Feedback threshold.

Irritation threshold

A current relationship is one that ______. a.) involves only family members. b.) Involves only coworkers. c.) Involves only people you like. d.) is active now.

Is active now

Which one of the following is an important ingredient in a relationship? a.) It will be influenced by its purpose. b.) Strong emotions or feelings are necessary. c.) No more than two persons can be involved. d.) It must be voluntary.

It will be influenced by its purpose - A relationship is influenced by its purpose. For example, a relationship can be personal, social, business related, based on religious beliefs, or have other purposes.

John, a supervisor at the local factory, receives frequent requests from workers on how to fix the machine they use. what should John do? a.) John should continue to fix the machine himself. b.) John should make sure he trains the workers better, including how to fix the machine. c.) John should ignore the problem. d.) John should tell the workers to figure it out themselves.

John should make sure he trains the workers better, including how to fix the machine.

What does the mutual reward theory state? a.) Relationships are strengthened when the persons involved help or reinforce one another. b.) When something becomes annoying, it has passed the point of no return. c.) Family values are more important than ethnic differences. d.) Rewarding poor work doesn't serve the common good.

Relationships are strengthened when the persons involved help or reinforce one another.

Which one of the following phrases best fits the productivity equation? a.) Persons from varied backgrounds working together to try to get a job well. b.) Satisfied employees, with good supervision, achieving or surpassing their performance goals. c.) Being part of a mutually satisfying relationship with a coworker. d.) Refusing to become annoyed when a coworker does something that makes you feel bad.

Satisfied employees, with good supervision, achieving or surpassing their performance goals.

What do supervisors do in their capacity as counselors? a.) They tell workers which decisions are best. b.) They teach workers how to do their jobs. c.) They check up on workers while they're working. d.) They help workers to make good decisions.

They help workers to make good decisions - At times in the vertical relationship, the employee might need more than job knowledge. A personal problem might arise that the employee can't handle alone. When this happens, the supervisor may become a counselor. A counselor is a person who helps someone see a situation or problem clearly, so they can decide what to do. Counselors don't really give advice. Instead, they help people make a wise decision by providing information to clarify feelings.

Which of the following statements is true of expectations as an element of relationships? a.) When realistic, they contribute to a relationship's success. b.) They don't differ much from one relationship to another. c.) They must be clearly stated, not simply understood. d.) They may be a satisfactory substitute for contact.

When realistic, they contribute to a relationship's success - Expectations are also part of relationships. The people in a relationship expect certain things of one another. These expectations vary widely from relationship to relationship. Some people might expect a deep emotional bond. For others, a casual activity, such as jogging together at a pace you both enjoy, is enough. When people's expectations are met by their behavior toward one another, relationships grow.

Which of the following is true about office friendships? a.) It's impossible to develop vertical relationships. b.) Office Friendships should only be based on ethnic similarities. c.) Workplace cliques can cause horizontal disharmony. d.) Office friendships lead to a workplace in which socializing rarely occurs.

Workplace cliques can cause horizontal disharmony

Consideration, flexibility, tolerance, and honest communication ______. a.) can't turn negative situations into positive situations. b.) can help in overcoming value conflicts among workers. c.) are factors determining the irritation threshold. d.) are types of mutual reward theory.

can help in overcoming value conflicts among workers - Sooner or later, people involved in a working relationship will experience value conflicts. When this happens, consideration, flexibility, tolerance, and honest communication can prevent the conflict from becoming a serious problem. In fact, it can turn the situation into a positive experience in which mutual respect develops.

Before becoming romantically involved with a coworker, you should _______. a.) find out if it would bother your coworkers. b.) carefully consider possible present and future consequences. c.) get your boss's permission first. d.) apply for another job at another place.

carefully consider possible present and future consequences - Workplace romances are risky. They can result in a happy relationship, but they can also come to an unpleasant end. As a rule, you should approach them with great caution. Think about the consequences, both current and future, and be especially sensitive to your coworkers. Perhaps the best way to consider a workplace romance is to ask yourself this question: "Is my job worth it?" There are times when workplace romances result in one or both people either leaving the job or moving to another position. You must decide if you're willing to pay this price.

A relationship between you and a friend you see every day is a _______ relationship. a.) current b.) professional c.) familial d.) past

current - A current relationship is one that's active now. You see the person once in a while and do something together every so often.

Treating one coworker better than others is called _______. a.) socializing. b.) harmony. c.) vertical relationship. d.) favoritism.

favoritism - Avoid favoring one or a few coworkers at the expense of others. It's natural for you to prefer certain people over others in social situations, but at work, there just isn't room for favoritism. When you pay too much attention to just one person, you might treat that person better than your other coworkers. You might come to depend on the person too much and lower everyone's productivity.

First and foremost, supervisors ______. a.) counsel students on personal issues. b.) advocate to make the team more efficient. c.) have the ability to teach the job you will be doing. d.) control the environment.

have the ability to teach the job you will be doing.

From the perspective of an employee, the effective channeling of work-related information and concerns _________. a.) should be passed on informally to fellow employees. b.) should be conveyed directly to the manager in charge of the function involved. c.) often requires letters or phone calls to top management. d.) is best conveyed through one's immediate supervisor.

is best conveyed through one's immediate supervisor.

Too much socializing in the workplace can _______. a.) keep you from joining a clique. b.) keep you from reaching your performance goals. c.) help you become a supervisor. d.) add balance to your horizontal relationships.

keep you from reaching your performance goals.

A relationship can be damaged by______. a.) people Spending time with one another. b.) exceeding expectations. c.) honest communication. d.) not meeting expectations.

not meeting expectations

Communication in a healthy relationship _______. a.) should be characterized by honesty. b.) should avoid strong feelings. c.) needs to be positive. d.) doesn't need to be open.

should be characterized by honesty - Open communication is important to a relationship. You should communicate clearly and honestly with all people involved. The communication needn't always be positive, but it should be honest. If someone hurts your feelings, it's much better to let him or her know than to pretend that everything is just fine.

Saying that relationships need "exercise" to survive means ________. a.) the persons involved must get something out of it. b.) the persons involved must maintain contact with one another. c.) varied expectations will strengthen it. d.) there should be a mix of positive and negative communication.

the persons involved must maintain contact with one another - Relationships need "exercise" to survive. They get it when people have contact with one another. Ideally, people in a relationship will have time to spend together. If they don't, calling or texting and writing emails will often help. The important thing is that they strengthen their relationship through quality time together.

Reinforcement, contact, honesty, and fair expectations are _______. a.) characteristics of productivity. b.) theories of supervision. c.) ways of maintaining relationships. d.) part of the irritation threshold.

ways of maintaining relationships.

To maintain good balance in a horizontal relationship, you must _______. a.) let your boss take all the credit for the accomplishments of the team. b.) work productively with your boss, but don't listen to coworkers' suggestions. c.) work productively and share responsibility for the success of the team. d.) work productively with those you supervise, but not with your boss.

work productively and share responsibility for the success of the team.

The chief reason a person becomes a supervisor is his or her ________. a.) strength of personality. b.) unique style. c.) work-related knowledge. d.) confidence.

work-related knowledge - The main reason a person becomes a supervisor is work-related knowledge. Supervisors have learned about their own job and the jobs of their employees through experience. They have gained experience in their present company or while working for another company.

The main reason a person becomes a supervisor is ______. a.) personality. b.) work-related knowledge. c.) confidence. d.) motivation.

work-related knowledge.