Human Resource Management M01
What is expected to be the fastest-growing age group in the labor force in the next decade?
55+
Select three core values of total quality management (TQM).
All employees receive training in quality assessment. Cooperation among vendors, suppliers, and customers is promoted. Quality is designed into products so that errors are prevented.
The HR department is involved in establishing and administering personnel policies related to which of the following? (Select all that apply)
Benefits Hiring Discipline Promotions
What is one of the main reasons why the traditional 40-hour workweek has become obsolete in many cases and has been replaced by alternative arrangements such as temporary work and flexible schedules?
E-commerce
As technology has caused a shift away from the traditional 40-hour workweek, what is one of the most common ways businesses have compensated employees for the increased stress and intrusion on their free time?
Flexible work schedules
What is an advantage of using a human resource information system?
It enables a HR professional to store, manipulate, and analyze data.
Which of the following describes the current characteristics of the U.S. labor force?
It is growing more diverse.
The government has established laws and regulations regarding the treatment of employees in which of the following areas? (Select all that apply.) Multiple select question.
Job security Employee safety Employee privacy Employee pay and benefits
When a business downsizes its workforce, what should be done for the company's employees? (Select all that apply)
Provide downsized employees with outplacement services. Inform all employees about the circumstances of the downsizing. Boost the morale of the remaining employees.
As a business within the company, HR has three product lines, one of which involves contributing to the company's strategy by understanding how HR can provide a competitive advantage. This is known as ______.
being a strategic partner
Which best describes a high-performance work system?
best fit between social and technical systems
What is a merger?
Two companies join to become one entity.
The government forecasts a 5.5% increase in the labor force between 2018 and 2028, which is _____ the increase experienced at the end of the 1990s.
less than
Work teams often assume many activities traditionally reserved for _____.
managers
Anya can access her available vacation days and the amount of money she has paid in taxes this year through the employee portal on her computer. She doesn't have to ask an HR employee for this information. This demonstrates how employee records have become ______ through the use of technology.
self-service
What entities are considered stakeholders of a firm? (Select all that apply)
shareholders employees customers the community
What factor plays an important role in whether pay and benefits will motivate employees?
when the rewards are linked to the individual's or group's achievements
An organization involved in reengineering will conduct a complete review of its ______ in order to improve organizational efficiency. Multiple choice question.
work processes
Which HR competency refers to the ways HR employees guide others in the organization?
consulatation
Which alternative work employee is employed directly by one company for a specific period of time as stated in a written contract?
contract worker
The fundamental principles of right and wrong in business are referred to as ______. Multiple choice question.
ethics
Typical HR departments help establish policies related to all of the following except _____.
financial data
All of the following have an alternative work arrangement except ______.
full-time employees
Determining the numbers and types of employees an organization needs to meet its objectives is called ______.
human resource planning
The practice of a U.S. company hiring local employees to work at a facility in a foreign country rather than sending U.S. employees is called
offshoring
What is an acquisition?
one company buys another
HR management can support strategic efforts to control costs through downsizing, reengineering, and _____.
outsourcing
Matt uses a vendor to provide all of the buttons for his clothing production facility rather than trying to produce buttons himself. Using this vendor is an example of _____.
outsourcing
All of the following are areas in which supervisors have responsibilities related to HR functions except ______.
overall direction of the company
What technique uses computers to analyze large quantities of data and help human resource managers make decisions?
people analytics
In a high-_______ work system, a firm's technology, organizational structure, people, and processes work together seamlessly. This results in the firm having an advantage in the competitive environment.
performance
Supervisors are apt to be directly involved in which activities related to human resources? (Select all that apply)
performance appraisals recommendation of pay increases job analysis and design employee training
Making sure that the activities of employees match the organization's goals is called _____.
performance management
In what two ways do human resource professionals maintain positive employee relations?
preparing employee handbooks sending out a company newsletter
Nici knows that her employer expects her to take a bigger role in the company now that she has been promoted to assistant manager. He hasn't said anything to her directly, but her advancement tells her that's what she must do. This demonstrates the idea of a _____ contract. Multiple choice question.
psychological
A description of what an employee expects to contribute in an employment relationship and what the employer will provide in exchange for those contributions is called a(n) _____. Multiple choice question.
psychological contract
Human resource management requires careful and discreet _____. Multiple choice question.
record keeping
What is the process by which a company seeks applicants for potential employment?
recruitment
Reviewing an organization's critical work processes to make them more efficient is called _____.
reengineering
Select the basic rights people have according to philosopher Immanuel Kant. (Select all that apply)
right of free consent right of freedom of speech right to due process
What is an important element to ensure that HR professionals keep careful and discreet records?
sensitivity to employee privacy
The human resources department is like a business within the company, which provides what three product lines?
strategic partner services administrative services and transactions business partner services
Traditionally, human resource management was seen as an administrative function, while today more companies are looking at HRM to support a company's ______.
strategy
As the human resource manager, Garrett has been asked to find three new marketing employees who can help the company define its social media presence. Which function is Garrett involved in?
supporting company strategy
A firm is practicing __ if it is able to make a profit without depleting any of its resources, including employees, natural resources, and the support of the surrounding community. Multiple choice question.
sustainability
An organization can succeed if it is better than competitors at something and can stay better at it over a length of time. What is this called?
sustainable competitive advantage
_______ management, which is a systematic, planned effort to attract, retain, develop, and motivate employees and managers.
talent
The assignment of work to groups of employees with various skills who interact to assemble a product or provide a service is called _____. Multiple choice question.
teamwork
Human resources practices are considered ethical if they result in the greatest good for the greatest number, they respect basic human rights, and ______.
they are fair and equitable
A companywide effort to continually improve the way people and systems accomplish work is called _____.
total quality management (TQM)
Kaden is a new employee who doesn't feel confident in his job skills. To help him to learn the knowledge, skills, and behavior he needs, his company will provide him with _____.
training
Foreign-born workers in the United States who have arrived in this country without meeting the legal requirements for immigration or asylum are called: Multiple choice question.
undocumented immigrants.
What has contributed to a shift in the type of skills needed for employees in the U.S. economy?
use of computers to do routine tasks
What is evidenced-based HR? Multiple choice question.
using data to show how HR affects the company's performance
The government has many laws and regulations concerning the treatment of employees. Which department in an organization is responsible for filing reports required by the government, displaying posters that detail government regulations, and addressing any unlawful behavior?
HR
A company has determined that it will need to hire 10 additional employees to accommodate its rapid growth. The human resource department is now looking at how it will hire new employees, train them, or reassign current employees. The human resource department is engaged in ______.
HR planning
What aspect of a business deals with the policies, practices, and systems that influence the behavior, attitudes, and performance of employees?
HRM
In the coming decade, the fastest-growing ethnic group within the U.S. workforce is expected to be _____, reaching 21% of the workforce by 2028.
Hispanics
Which statements regarding the human resource implications of undocumented immigrant workers are true?
Many U.S. industries rely on immigrants to perform demanding work that may be low paid. Employers who have difficulty finding enough qualified U.S. workers to fill technical jobs want to be able to hire foreign-born workers.
What is NOT an essential characteristic of a company's most talented and experienced employees? Multiple choice question.
Other companies can groom their employees to closely imitate them.
Why might a company experience negative stock returns and lower profitability after laying off some of its highest-paid salespeople?
The average sales per employee will decrease.
Tanveer is tasked with obtaining detailed information about the jobs in his organization. He is performing a job _______.
analysis
Some manufacturing companies have difficulty filling jobs because _____. Multiple choice question.
applicants lack skills to run computer-controlled machinery
Giving employees responsibility and authority to make decisions regarding all aspects of product development or customer service is the premise behind ______.
employee empowerment
Human capital refers to an organization's _____.
employees
Knowledge workers are defined as ______. Multiple choice question.
employees whose main contribution to the organization is specialized knowledge, such as knowledge of customers, a process, or a profession
The technical component of a high-performance work system is centered around ______.
equipment and work processes
Natalia is a freelance writer. She takes short-term assignments from various publishers in which they pay her to write articles for their publications. She does not work as an employee of any one publisher, but rather as independent contractor. Natalia is part of the ______ economy.
gig
The ______ represents situations in which companies rely primarily on alternative work arrangements to meet service and product demands.
gig economy
According to the Bureau of Labor Statistics, by the year 2028 the labor force in the United States is expected to ______.
grow somewhat
Over the past few years, employee benefit costs have become particularly relevant to HR managers in the area of _____.
health insurance
What name is given to a computer system that is used to acquire, store, manipulate, analyze, retrieve, and distribute information related to an organization's human resources? Multiple choice question.
human resource information system (HRIS)
What describes the process of getting detailed information about jobs?
job analysis
What is the term for all of the people who are willing to work and are able to?
labor force
