Human Resources chapter 10
The _____ occurs when a rater scores an employee high on all job criteria because of performance inone area of the assigned work responsibilities. a. halo effect b. horns effect c. contrast error d. similar-to-me error
a
Which of the following is an objective measure of performance? a. The total number of washing machines sold by an employee b. A supervisor's rating of an employee's integrity c. An employee's attitude toward customers d. An organization's perceptions of an employee's values
a
_____ is a series of activities designed to align and improve individual performance to driveorganizational results. a. Performance management b. Organizational performance c. Organizational behavior d. Performance modelling
a
Employees working in isolation or possessing unique skills may be particularly suited for _____. a. outsider ratings b. self-ratings c. peer ratings d. multisource ratings
b
In the context of performance information, which of the following is an example of trait-basedinformation? a. Verbal persuasion b. Teamwork c. Timeliness of response d. Citizenship
b
Which of the following is a subjective measure of performance? a. The total number of cars sold by an employee b. A supervisor's rating of an employee's integrity c. The number of hours worked by an employee d. The revenue an employee has brought in for the organization
b
Which of the following is included in the narrative method of performance appraisals? a. The graphic rating scale b. The critical incident method c. The ranking method d. The forced distribution method
b
Which of the following is true of performance appraisal? a. Performance management is a part of performance appraisal. b. Performance appraisal is the process of determining how well employees do their jobsrelative to a standard and communicating that information to them. c. Performance appraisal provides a link between employee performance and power distance. d. Performance appraisal refers to the entire series of activities designed to ensure that theorganization gets the performance
b
_____ occurs when an evaluator's values or prejudices distort the rating. a. The leniency error b. Rater bias c. The halo effect d. A sampling error
b
In the context of performance information, which of the following is an example of behavior-basedinformation? a. Improved quality b. Sales volume c. Timeliness of response d. Cost reduction
c
The _____ method requires a manager to prepare a written statement describing each employee'sperformance during the rating period. a. forced distribution b. ranking c. essay d. critical incident
c
The _____ occurs when a rater gives greater weight to information received first when appraising anindividual's performance. a. leniency error b. recency effect c. primacy effect d. central tendency error
c
Which of the following statements is true of objective and subjective measures of performanceappraisals? a. Subjective measures can be observed, and objective measures require judgment on the part ofthe evaluator. b. Both subjective and objective measures require judgment on the part of the evaluator andcannot be observed. c. Objective measures can be observed, and subjective measures require judgment on the partof the evaluator. d. Both subjective and objective measures can be observed
c
_____ require managers to differentiate the performance levels of their employees using techniquessuch as ranking and forced distribution. a. Graphic rating scales b. Category scaling methods c. Comparative methods d. Narrative methods
c
In the context of graphic rating scales, which of the following is a behavioral dimension? a. Attendance b. Dependability c. Quantity of work d. Communication effectiveness
d
In the context of performance information, which of the following is an example of results-basedinformation? a. Teamwork b. Initiative c. Customer satisfaction Sales volume
d
Which of the following is most likely to make managers more responsive toward employees? a. Supervisory ratings of subordinates b. Self-rating c. Peer rating d. Employee ratings of managers
d
_____ are the most widely used means of rating employees. a. Employee ratings of managers b. Self-ratings c. Peer ratings d. Supervisory ratings of subordinates
d
_____ recognizes that for many jobs, employee performance is multidimensional and crossesdepartmental, organizational, and even national boundaries. a. Outsider rating b. Self-rating c. Peer rating d. 360-degree rating
d
