HW/MIDTERM REVIEW QUESTIONS - MIDTERM #3 (11/12/16)

One study found that firms are constantly listed on Fortune's list of 100 best companies to work for also __________________

Significantly beat the S&P 500 market index

​What's most important to Sandra in life​ isn't money or​ status; it's being able to interact with people and have friends and family. Which level of needs would this represent in​ Maslow's hierarchy of​ needs?

Social

___________ refers to how many workers a supervisor can effectively and efficiently supervise

Span of Control

__________ refers to how many workers a supervisor can effectively and efficiently supervise

Span of control

Martina's performance appraisal isn't based solely on her boss's opinion. Feedback is solicited from several of her coworkers, colleagues in other departments with whom she interacts on a regular basis, and even her subordinates. What performance appraisal method does Martina's company use?

360 Degree Appraisal

What percentage of CEO's say that their "Human Capital" is the key source of sustained economic value?

71 %

Which of the following laws protects​ workers, their​ families, and communities by requiring most employers with 100 or more employees to provide notification 60 calendar days in advance of plant closings and mass​ layoffs? A) Worker Adjustment & retraining notification act B) Occupational Safety & health act C) Vocational Rehabilitation Act D) Consolidates Omnibus Reconciliation Act E) Title VII of the civil rights act

A) Worker Adjustment and Retraining Notification Act

Which of these characteristics more closely aligns with a mechanistic organization?

A. A high degree of work specialization B. An adaptable and flexible management style C. A low degree of centralization D. A lack of formal rules E. A lack of standardized jobs ANSWER A. A high degree of work specialization

Which statement best describes a simple structure?

A. A simple structure requires significant departmentalization B. Most simple structures are highly bureaucratic which first established C. A simple structure has centralized authority around a single person D. Regulations are necessary to keep a simple structure running smoothly E. A simple structure has a narrow span of control ANSWER C. A simple structure has centralized authority around a single person

Which of these statements best defines organizational​ design?

A. Allowing top Managers to make decisions B. Engaging in accomplishing long term goals C. Grouping common jobs together D. Creating the structure of an organization E. Dividing work activities into distinct job tasks ANSWER: D. Creating the structure of an organization

The ABC retail company groups activities around its East Coast, West Coast, and Midwest locations. Which type of departmentalization is the company using?

Geographical

Which of the following would be described as an organic organization?

A. An organization design that groups similar or related occupational specialities together B. An organization that is highly adaptive and flexible C. An organizational structure made up of separate business units or divisions D. An organizational design that is hierarchical, rigid and tightly controlled. E. An organization with low departmentalization, wide spans of control, centralized authority and little formalization ANSWER: B. An organization that Is highly adaptive and flexible

Which of the following is NOT a strength of a simple structure?

A. Clear Accountability B. Inexpensive to maintain C. Fast D. Flexible E. Suitable for large firms ANSWER E. Suitable for large firms

Which of the following is a characteristic of a mechanistic organization?

A. Cross functional teams B. Narrow span of control C. Loose Structure D. Free flowing information E. Highly Adaptive ANSWER B. Narrow span of control

Aleena's mother is seriously ill in another​ state, and Aleena has requested leave from her employer to care for her mother. Which law or ruling is most applicable to this​ scenario? A.Family and Medical Leave Act B.Worker Adjustment and Retraining Notification Act C.Vocational Rehabilitation Act D.Consolidated Omnibus Reconciliation Act E.Patient Protection and Affordable Care Act

A. Family and Medical Leave Act

Which statement about organizational structures is FALSE?

A. In a divisional structure, the division is controlled by a parent company B. A functional structure is the simplest form of organizational structure C. A functional structure is similar to organizational departmentalization D. With a divisional structure, each division has limited choices E. In a functional structure, specialties are grouped together ANSWER B. A functional structure is the simplest form of organization structure

All of the following are contingency factors affecting an organizations structural choice EXCEPT_______

A. Market share B. technology C. Size D. Environmental Uncertainty E. Strategy ANSWER A. Market Share

Which of the following statements is correct concerning the number of employees and a company's structure?

A. Once a company has 500 employees it can no longer be organic B. Once a company has about 2,000 employees, it is quite mechanistic and can no longer be organic C. If a company has less than 1,500 employees it can only be organic D. There is no evidence that size affects a company's structure E. Small organizations are the least affected when more employees are added ANSWER B. Once a company has about 2,000 employees it is quite mechanistic and can no longer be organic

Which statement about mechanistic and organic organizations is true?

A. Organic organizations have standardized jobs, and mechanistic organizations are adaptive B. Organic organizations are centralized, and mechanistic organizations are decentralized C. Mechanistic organizations have low formalization, and organic organizations have high formalization D. Mechanistic organizations can adjust to changing environments more than organic organizations E. Organic organizations are flexible, and mechanistic organizations are stable ANSWER E. Organic Organizations are flexible and mechanistic organizations are stable

A mom and pop dog grooming salon with 3 employees is most likely to adopt which of the following organizational designs?

A. Simple B. Matrix C. Functional D. Network E. Divisional ANSWER A. Simple Structure

Which statement about a team structure is false?

A. Team structures allow for flexibility B. With a team structure, an organization can have the efficiency of a rigid structure but also flexibility C. A team structure complaints a divisional structure D. A team structure provides a clear chain of command E. With a team structure, the whole organization is made up of teams ANSWER D. A team structure provides a clear chain of command

Which statement about a project structure is true?

A. Teams are based on formal organizational hierarchy B. Employees are assigned permanently to departmental teams C. Managers act as coaches to employees D. Project structures are rigid E. Project structures are slowed down by hierarchies ANSWER C. Managers act as coaches to employees

A manufacturer of luxury handbags and luggage does not hire permanent employees in its distribution facilities. Workers are hired as temporary workers, subject to demand for their services. The company pays no Social Security, Medicare, or unemployment insurance taxes on these employees. Which term best describes this work arrangement?

A. Telecommuters B. Contingent Workers C. Flextime Workers D. Matriculates Workers E. A compressed work week Answer: Contingent Workers

Which of these conditions is a characteristic of an organic organization?

A. The organization has a loose structure B. Many managers are needed because of departmentalization C. The number of formal rules is significant D. Workers perform routine, specialized tasks E. The span of control is kept small ANSWER: A. The organization has a loose structure

Which of these statements would Woodward's study on the effect of technology on the structure is FALSE?

A. The research was divided into 3 categories: Unit, Mass, and process production B. The study found no link between technology and structure C. The study covered companies with varying levels of technological complexity D. Process production is the most technically complex category in the study E. This study was the first to be done on technology's effect on the structure ANSWER B. The study found no link between technology an structure

Which of these descriptions most closely fits a virtual organization?

A. Virtual organizations tend to consist of large groups of networked individuals working on product design or service delivery B. Most virtual organizations have unique business departments for the various business functions C. Virtual organizations consist of a small core of full time employees that outsources its major business functions D. Virtual organizations only exist on the internet and never have physical locations E. Virtual organizations tend to have mechanistic structures and well defined rules ANSWER C. Virtual organizations consist of a small core of full time employees that outsources its major business functions

How does strategy affect a company's structure?

Goals are an important part of a company's strategy and the structure of the company should reflect its goals

Which of these statements about the effect of the environment on structure is NOT true?

A. When facing an economic downturn, a company would be better off with an organic structure B. A stable environment facing little uncertainty would find mechanistic designs more effective C. Managers can minimize uncertainty by adjusting the company's structure D. The air travel industry is a stable industry and should use a mechanistic design E. Companies that have organic structures can meet the changing needs of customers better than mechanistic organizations ANSWER D. The Air travel industry is a stable industry and should use a mechanistic design

Which of these statements about work specialization is​ FALSE?

A. Work specialization requires highly developed skills as well as lower skill levels B. Work specialization requires employees to work above their skill level to meet outputs C. Work specialization helps workers to increase output D. Work specialization can lead to repetitiveness and boredom E. Work specializations allows for a more efficient use of resources ANSWER: B. Work specialization requires employees to work above their skill level to meet outputs

Thad has always been a​ hard-charger when it comes to his career.​ He's the first one in the office every morning and the last one to​ leave, and​ it's important to him to excel in everything he does. According to​ McClelland, Thad would appear to have a high need for​ ________.

Achievement

What happens to the structure of a small company when employees are​ added?

As the company becomes larger, it will become more specialized

Which of the following decruitment options involves reducing the workforce by simply not filling openings created by voluntary resignations or normal​ retirements? A) Layoffs B) Attrition C) Early Retirements D) Firing E) Transfers

B) Attrition

All of the following are generally major types of training courses offered by companies EXCEPT A) industry specific training B) exit interview skills C) customer service training D) Compliance Information E) Supervisory Skills

B) Exit Interview Skills

Which of the following is the best example of customer departmentalization? A) A single-location furniture manufacturer with separate departments for​ accounting, sales,​ manufacturing, quality, and human resources B) A textbook publisher with separate divisions for clients in higher​ education, professional continuing​ education, elementary​ education, and secondary education C. A national bank with branches in 40 states D. An automobile manufacturer with separate divisions for passenger cars and​ pick-up trucks E.A major appliance manufacturer with separate divisions for​ dishwashers, refrigerators, and microwave ovens

B. A textbook publisher with separate divisions for clients in higher​ education, professional continuing​ education, elementary​ education, and secondary education

Which of the following organizations would likely favor a mechanistic structure? A) A corporation with 2,000 employees in an industry where change is a constant and there is a high level of environmental uncertainty B) A start up software company with 16 employees C) A corporation with 2,500 employees that is in a relative stable environment D) A mom and pop dog grooming business with 5 employees E) A finical services firm with 35 employees in a highly competitive industry

C. A corporation with 2,500 employees that is in a relative stable environment

The president of Adam's company rules with an iron fist. All decisions must first be approved by the president, regardless of how small or insignificant they are. This suggests that there is a high degree of ______ within the company.

Centralization

Laura is a billing clerk in a medium-sized manufacturing company. She reports to the Supervisor of Accounts Payable, who in turn reports to the Manager of Accounting. The Manager of Accounting is accountable to the Chief Financial Officer, who reports to the company president. Which element of organizational design does this illustrate?

Chain of Command

Jeff works as a litigation paralegal. He is an independent contractor and works for a law firm involved in a major lawsuit only for the duration of the lawsuit. When the lawsuit is​ over, he moves on to find another​ position, perhaps with another law firm or with the same firm on a different lawsuit. Which term best describes this​ arrangement?

Contingent Worker

Alec works on a new product development team at GTO industries. His team is composed of members from engineering, quality, manufacturing, purchasing and accounting. This describes a ________

Cross Functional Team

Which of these program categories is designed to ensure that decisions and company practices enhance the​ employment, upgrading, and retention of members from protected groups such as minorities and​ females? A) Privacy Act B) Worker Adjustment and retraining C) Employee Benefits D) Affirmative Action E) Public Relations

D) Affirmative Action

Which of the following is NOT a demographic trend predicted to occur in the future for the United​ States? A)By​ 2024, Hispanics will grow from​ today's 13 percent of the workforce to 19.8 percent. B)The​ 55-and-older age group will grow from 16.3 percent of the labor force to 24.8 percent by 2024. C) The percentage of Gen Y members in the workforce will increase. D) By​ 2050, the number of Asians in the workforce will decrease from 11 percent of the workforce to 5 percent. E) Changes in technology will probably create an imbalance between employer needs and applicant skill sets.

D) By​ 2050, the number of Asians in the workforce will decrease from 11 percent of the workforce to 5 percent.

Which of the following is true about labor unions? A) in more industrialized countries, the rate of unionization in the public sector is decreasing B) Labor unions primarily represent organizational interests C) in more industrialized countries the rate of unionization in private enterprise is increasing D) Collective bargaining agreements usually define criteria for hiring, promotions and layoffs E) In the United States there is a high rate of unionization than there is in Japan.

D) Collective bargaining agreements usually define criteria for hiring, promotions and layoffs

Which of the following is LEAST likely to be an external factor the influences the HRM process A) the influence of employee labor unions B) the legal environment C) The economy of the environment in which the organization works D) the personal sympathies of the president of the organization E) demographic trends

D) The personal sympathies of the president of the organization

Which of these descriptions most closely fits a virtual organization? A) Most virtual organizations have unique business departments for the various business functions B) Virtual organizations only exist on the internet and never have physical locations C) Virtual organizations tend to have mechanistic structures and well defined rules D) Virtual organizations consist of a small core of full-time employees that outsources its major business functions E) Visual organizations tend to consist of large groups of networked individuals working on product design or service industry

D) Virtual organizations consist of a small core full-time employees that outsources its major business functions

Which statement about valid and reliable selection devices is FALSE? A) Federal managers cannot use test scores for hiring purposes unless evidence indicates that once on the​ job, high-scoring individuals outperform​ low-scoring individuals B) A proven relationship exists between the selection device and some relevant criterion C) Managers must show a selection device is validly related to job performance D) Any single​ individual's score on a device may shift dramatically over​ time, but that is to be expected E) A reliable selection device measures the same thing consistently over time.

D) any single individual's score on a device may shift dramatically over time, but that is to be expected

LaToya has developed a progressive form of hearing loss. To ensure that she is still able to perform the essential functions of her​ job, her employer was required to make a reasonable accommodation and equip her office telephone with a specialized headset. Which law or ruling is most applicable to this​ scenario? A.Worker Adjustment and Retraining Notification Act B.Occupational Safety and Health Act C.Patient Protection and Affordable Care Act D.Americans with Disabilities Act E.Vocational Rehabilitation Act

D. Americans with Disabilities Act

​Darma, a​ 56-year-old female, believes she has a cause of action against her employer because she is being paid less than a male worker who performs the same work. Which law or ruling is most applicable to this​ scenario? A.Lilly Ledbetter Fair Pay Act B.Age Discrimination in Employment Act C.Consolidated Omnibus Reconciliation Act D.Equal Pay Act E.Title VII of the Civil Rights Act

D. Equal Pay Act

A job analysis is a tool that has the primary role of _________

Defining the behaviors necessary to perform a job

A Job _____ describes the content, environment, and conditions of employment, whereas a job ________ states the minimum qualifications a person must possess to successfully perform the job

Description; Specification

An automobile manufacturer has 4 distinct business units- one for each of its major brands. Each of these units is headed up by a senior manager who has authority over that brand and is responsible for performance. Based on this, it can be assumed that the company has a _______ structure

Divisional Structure

The organizational structure of Dixon Industries consists of separate business units that each has limited autonomy. What type of structure is used by​ Dixon?

Divisional Structure

All of the following statements are true concerning the importance of human resource management EXCEPT which one? A) The importance of HRM is true for both U.S. and international companies B) The way an organization treats their people can significantly impact organizational performance C) People orientated HRM creates superior shareholder value D) HRM is a significant source of completive advantage E) an understanding of HRM should be solely the domain of people who work in the HR Department

E) an understanding of HRM should be solely the domain of people who work in the HR Department

The three key elements of motivation are ______

Energy Direction Persistence

Jamal is a member service representative at a credit union. Until​ recently, his job consisted of handling​ members' deposits and withdrawals. He can now sell certificates of​ deposit, advise customers on the types and terms of available​ loans, and assist them with completing loan applications—functions that were previously done by his team leader. This type of job design option would best be described as job​ ________.

Enrichment

What is the major goal of the first 3 actives of the HRM process?

Ensuring that competent employees are identified and selected

Eric has put a lot of effort into his job performance because he is up for promotion this year.​ However, his coworker Jacob has put in what he would consider to be a very minimal effort this past year.​ Nonetheless, Jacob gets the​ promotion, leaving Eric feeling disappointed and unrewarded for his hard work. What motivation theory is best representative of this​ situation?

Equity Theory

Bao is confident​ that, if he puts in a few late nights at the​ library, he'll be able to complete his research paper on time. In terms of expectancy​ theory, this is an example of​ ________.

Expectancy

Which statement concerning HRM is false? A) Major source of completive strategies B) Key component of organizational strategies C) Important in U.S. firms but insignificant in foreign firms D) The way that firms treat their employees impacts organizational performance E) High performance work practices improve a firm's ability to adapt to changing markets

FALSE C) HRM is important in U.S. firms but insignificant in foreign films

To ensure that new employees are successful on the​ job, they should most likely be​ ________.

Familiarized with the organizations culture

Janyce is the Human Resource manager at a manufacturing company. Her counterparts are the managers of engineering, accounting, manufacturing, and purchasing. The firm is organized to create efficiencies by grouping people with common knowledge and skills. What term best describes this departmentalization?

Functional Departmentalization

At Robins Manufacturing, there are separate departments for accounting, manufacturing, engineering, purchasing, Human Resources and sales/marketing. Based on this information, what type of organizational structure does Robins Manufacturing most likely have?

Functional Structure

At Robins​ Manufacturing, there are separate departments for​ accounting, manufacturing,​ engineering, purchasing, human​ resources, and​ sales/marketing. Based on this​ information, what type of organizational structure does Robins Manufacturing most likely​ have?

Functional Structure

Justina is completing a performance appraisal for one of her subordinates. She must rank the employee on a scale of 1 to 5 in multiple categories such as quantity of work, quality of work, knowledge, attitude, dependability and cooperation. What performance appraisal method is being used?

Graphic Rating Scale

Having a solid understanding of knowing what motivates you_____

Helps you make smart career and job choices

A recent study shows that 71% of CEO's believe the key source of their firm's sustained economic value stems from _______

Human Capital

A_______ is a written statement describing job content, environment and conditions of employment

Job Description

Christy and Laurie​ co-teach the same​ 1st-grade class. Christy teaches the class on​ Monday, Wednesday, and Friday. Laurie teaches on Tuesday and Thursday. They each receive a​ pro-rated portion of the traditional​ full-time position's salary and benefits. Which term best describes this​ arrangement?

Job Sharing

When he joined the accounting department, Mark spent two weeks learning the payroll system in the organization. He then was assigned to the accounts payable department for a few weeks, and finally to the accounts receivable department so he would have a solid based of knowledge in all of the accounting functions in the company. What term best describes Mark's activities?

Job rotation

When he joined the accounting​ department, Mark spent two weeks learning the payroll system in the organization. He then was assigned to the accounts payable department for a few​ weeks, and finally to the accounts receivable department so he would have a solid base of knowledge in all of the accounting functions in the company. What term best describes​ Mark's activities?

Job rotation

______ is a training method where employees work at different stations and gain exposure to a variety of tasks

Job rotation

Christy and Laurie co-teach the same 1st-grade class. Christy teaches the class on Monday, Wednesday and Friday. Laurie teaches on Tuesday and Thursday. They each receive a pro-rated portion of the traditional full-time position's salary and benefits. Which term best describes this arrangement?

Job sharing

An organized association of workers form to protect the rights and interests of its members through the collective bargaining process is known as _____

Labor Union

Recruitments efforts focus on ______

Locating Identifying Attracting skilled job candidates

Recruitment efforts focus on _________

Locating, Identifying, and attracting skilled job pool

Joan is a manufacturing engineer who works on a new product development team along with members from design, engineering, production, purchasing, finance, marketing and quality assurance. Joan still has responsibilities to the Manager of Manufacturing Engineering, but simultaneously reports to the new product development team leader. What type of organizational design does this describe?

Matrix Structure

Which factor applies to only matrix organizations?

Matrix organization employees have 2 managers

At Mark's company, the policy and procedures manual is 2 inches thick and seemingly covers every single aspect of work in great detail. He has even jokingly said, "if the company wanted you to have a family, it would probably be in the procedures manual. "Based on this, it would appear that Mark works for a(n)____________ organization.

Mechanistic

A hierarchical organization characterized by highly centralized authority, formalized procedures and practices, and specialized functions is referred to as a(n)__________

Mechanistic Organization

Johan wants to make friends and develop close working relationship at the sandwich shop he works at. This is an example of which of the needs from​ three-needs theory?

Need for affiliation

Bella is a new employee at Butonic. Her manager is informing her about the​ company's goals,​ history, philosophy,​ procedures, and rules. This is typically part of​ ________ orientation.

Organization

When new employees join the​ company, HR specialist Angelica gives them a brief tour of the facility and then spends several hours introducing them to the​ company's history,​ goals, and philosophies and providing them with an overview of HR policies. What term best describes​ Angelica's activities?

Organization Orientation

The formal arrangement of jobs within an organization is known as_______

Organizational Structure

Which activity within the HRM process involves retaining competent and high performing employees?

Performance Evaluation

Alicia is determined to finish her research paper. If that means she has to put in some late nights over the next few​ weeks, she is willing to do so because​ she's not going to give up after all the work she has already put into the paper. This willingness to continue on with the project represents which element of​ motivation?

Persistence

A textile mill has separate departments for spinning, weaving, dying, and printing. The outputs of one department become the inputs for the next department. This describes departmentalization based upon_______

Process

____________ is the most technically complex production process that lends itself to an organic structure

Process Production

Human resource planning is best defined as the process by which managers ensure they have the _______

Right number and types of people to meet current and future HR needs

Human Resource planning is best defined as the process by which managers ensure they have the _____

Right number and types of people to meet the current and future HR needs

Job​ security, health insurance​ benefits, and seniority pay would serve to fulfill which level of needs in​ Maslow's hierarchy of​needs?

Safety

__________ is the practice of screening applicants to determine which job candidate is best qualified for the job

Selection

The program chair in the business administration division is retiring at the end of the​ year, but Jana has no desire to apply for the position because she knows it would mean longer hours and more administrative work for not much more money. Which aspect of expectancy theory does this best​ describe?

Valence

The _______ of a selection tool refers to how accurately it predicts or forecasts was it is meant to predict

Validity

When Jason applied for a job as a heating and air conditioning technician, he was given a malfunctioning compressor, and was asked to diagnose the problem. What type of selection tool does this represent?

Work Sampling

Fast food chains dividing work activities into separate job tasks, such as cooking burgers, drive-thru order taking, and cashiering dine-in orders, is a great example of ____________

Work Specialization

Fast food chains dividing work activities into separate job​ tasks, such as cooking​ burgers, drive-thru​ order-taking, and cashiering​ dine-in orders, is a great example of​ ________.

Work Specialization

What are the 6 key elements in organizational design?

Work Specialization, Departmentalization, Chain of command, span of control, centralization and decentralization and formalization

Work specialization helps employees ___________

become more efficient

A ​ company's work unit orientation program would most likely familiarize an employee with the​ ____

goals of the work unit

A mechanistic organization is an organizational design that _____________

is rigid and tightly controlled

A hierarchical organization characterized by highly centralized​ authority, formalized procedures and​ practices, and specialized functions is referred to as​ a(n) ________.

mechanistic organization