ICOMM FINAL SET

"Pleased" is a word that suggests a different degree of emotional __________ than "thrilled."

intensity

Your arguments with your spouse revolve around justifying your own positions rather than solving problems or understanding the other's perspective. Like many unhappy couples, you have little or no __________ for each other.

empathy

Although there's no "Keep Out" sign on your teenage sister's door, when it's closed and the TV is on, you and your parents know not to disturb her. This is an example of a(n) __________ in a family.

implicit rule

Research on emotional expression suggests that there is some truth in the cultural stereotype of the __________ male and the __________ female

inexpressive; more demonstrative

You are more likely to develop a friendship with someone in one of your classes or someone who lives next door due to __________.

proximity

The little voice that whispers in your head is called __________.

self-talk

The afternoon movie on the Lifetime network features a couple who exchange highly emotional messages and engage in significant PDA. Their romantic love features which component(s) of Sternberg's theory of love?

Intimacy + Passion

"Taking one for the team" or "losing the battle to win the war" are adages that reflect which approach to conflict?

Accommodation

Which is the most important thing people look for in an apology?

Acknowledgment of responsibility

You stopped sharing sensitive information with your roommate because she would often use it to attack you later. Your roommate is guilty of what type of listening?

Ambushing

When you become trapped in a perspective that you're right, and the other person is wrong, which biological structure might be to blame?

Amygdala

Emotional intelligence involves which of the following abilities?

Being sensitive to the feelings of others

In which relational stage do partners reduce the scope of their contact with each other?

Circumscribing

As the team leader for a challenging sales pitch at your company, you realize that a relatively minor and straightforward decision regarding the project needs to be made in an hour. Which conflict style would be LEAST advisable for you to pursue in this instance?

Collaboration

You want steak for dinner, but your romantic partner wants seafood. You say, "OK. Let's go to Outback, where they serve both." You are demonstrating which conflict style?

Collaboration

Members of which culture prize harmony among members of their "in-group" and are less frank about expressing negative emotions toward outsiders?

Collectivistic

The old saying "opposites attract" suggests which reason for forming relationships?

Complementarity

Which is a hallmark of a successful friendship?

Shared laughter and memories

"Either you increase your sales figures, or you find a new job." This statement reflects which of Gibb's categories?

Control

At an external level, which dialectic captures the challenges that people in a relationship face when trying to meet others' expectations while being true to themselves?

Conventionality-Uniqueness

What has research about cyberbullying established?

Cyberbullying has been linked to poor academic performance, depression, withdrawal, drug and alcohol abuse, and even suicide.

What do researchers call conflicts that arise when two opposing or incompatible desires exist simultaneously in a relationship?

Dialectical tensions

Rank the following kinds of confirming messages from most to least positive.

Endorsement, Acknowledgment, Recognition

Holding expectations for yourself and for others can promote which fallacy?

Fallacy of should

Acts of deceptive affection is negative behavior in romantic relationships.

False

Friends and family are especially accurate at interpreting the feelings behind texted messages.

False

Patients who played video games with friends after getting out of surgery required less pain medication that those who did not.

False

Symmetrical approaches to conflict create problems, while complementary approaches do not.

False

The final step in the seven-step approach to conflict management is implementing the solution.

False

What is the best approach if you're at a loss for words?

Focus on listening.

Stepchildren feel more dissatisfied and avoid more topics with stepparents who have which kind of parenting style?

High in authoritarianism

Which statement is TRUE regarding the timing of emotion expression?

If you go to bed mad, you'll likely have trouble shaking that anger the next morning.

In which external dialectic does a relational pair reconcile a desire for involvement with others outside the relationship and time together within the relationship?

Inclusion-Seclusion

Positive attributes such as organizational assimilation, communicative competence, and a willingness to confront others when wronged are associated with __________.

argumentativeness

A hot, stuffy room is an example of which barrier to listening?

Noise

After calling your coworker a slacker, you then dismiss this deliberate criticism by saying, "Just kidding." You are using what kind of conflict style in this instance?

Passive aggression

Crazymaking is associated with which conflict style?

Passive aggression

Words such as "perhaps," "possibly," and "could" characterize which of Gibb's approaches?

Provisionalism

What stage of the listening process demonstrates its transactional nature?

Responding

What has research about social media relationships with coworkers revealed?

Social media can help create bonds by allowing colleagues to learn about each other's lives away from the job.

Which type of listening ignores the contributions of others and monopolizes speaking time?

Stage hogging

Which of Gottman's "four horsemen of the apocalypse" sends a disconfirming "you don't matter" message to the other person?

Stonewalling

"You're really foolish enough to believe that?" is a statement conveying which of Gibb's positions?

Superiority

Analyzing responses can arouse defensiveness because analysis implies being superior and in a position to evaluate.

True

Emotions that are primary in one culture may not be primary in another or even have an equivalent.

True

Friendships are created, managed, and maintained through communication.

True

In marriage, a confirming climate is the best predictor of marital satisfaction.

True

It's best to enter a conversation with the goal of understanding, not trying to change the other person's mind.

True

Keeping a balanced "body budget" decreases emotional stress.

True

People who primarily use the relational listening style are typically extroverted, attentive, and friendly.

True

Some of the most common reasons for relational breakups involve failure of partners to satisfy one another's needs for connection.

True

Spouses report higher marital quality when they are equally responsible for family tasks.

True

The assumption that your partner speaks the same love language is a common setup for disappointment in marriages.

True

Syntactic rules, jargon, and message source are all factors significantly featured in which stage of listening?

Understanding

"Are you busy Saturday night?" your mom asks because she wants you to babysit your younger brother. This is an example of a(n) __________ question that __________.

counterfeit; carries a hidden agenda

Partners who seek which kind of outcome are more likely to listen to each other and less likely to be hostile, ultimately leading to less stress and anger?

Win-Win

On social networking sites, __________ proximity outweighs __________ proximity.

cultural; geographic

Whereas hearing is a physiological process, attending is a psychological one that is part of the __________ stage of perception.

selection

While __________ involves focuses on only topics of interest, insulated listening involves tuning out unpleasant topics.

selective listening

According to communication researcher Jeffrey Hall, three ingredients for friendship are __________, talk, and shared activities.

time