INFO 3130 Chapter 1

business processes in place governing the manual input of the data.

A database into which employees manually input customer names and addresses is riddled with errors and you have been charged with rectifying the situation. In considering the organizational dimensions of this problem, you should consider the:

Survival

A firm that invests in an information system because it is a necessity of doing business does so because it is seeking to achieve which of the following business objectives?

organizational

A moving company has an information system that analyzes travel patterns and decides which routes are the most efficient for every van. The need for employees to follow procedures to update this system with arrival and departure times is a(n) ________ dimension of the system.

Identify the problem, design alternative solutions, choose the best solution, and then implement the solution.

Assume you work for a package delivery service in a major metropolitan area and that the business has been losing customers for several years. You have been asked to find a solution to this problem. What is the correct way to proceed?

False

Business processes are logically related tasks for accomplishing work that have been formally encoded by an organization.

False

Data is information that has been shaped into a form that is meaningful to human beings.

True

Identifying a problem includes agreeing that a problem exists.

managerial, professional, and technical workers.

In a hierarchical organization, the upper levels consist of:

organizational

Inadequate resources are an example of the ________ dimension of business problems. infrastructure

use Internet technology for a private company network.

Intranets:

True

People, organizations, and information technology are all dimensions of information systems.

True

The Internet is the world's largest and most widely used network.

True

The history and culture of business firms affects how it uses information technology.

Improve decision making

Verizon uses a web-based digital dashboard to provide managers with real-time information, in order to:

operational efficiency

Walmart exemplifies the power of information systems coupled with excellent business practices and supportive management to achieve which of the following?

Organizational dimensions, people dimensions, and technology dimensions

Which are the three major dimensions of business problem solving?

Survival

Which business objective were competitors seeking when they rushed to provide ATMs after Citibank introduced the first ATMs in New York?

The Internet

Which of the following is a global network that uses universal standards to connect millions of different networks around the world?

Online Collaboration

Which of the following is one of the management and people changes posing a major challenge in the business use of information systems?

Evaluating a selection of software packages for implementing a new business process

Which of the following would not be considered part of the implementation phase of problem solving?