Info Systems Ch. 10

Identify and briefly describe the various kinds of reports frequently produced by an MIS.

-produces reports tailored to individual functions -financial -manufacturing -marketing

Define the term DSS and briefly describe the basic capabilities of a DSS.

Decision Support Systems -organized collection of people, procedures, software, databases, and devices used to help make decisions that solve problems - provide rapid access to info - handle large amounts of data from different sources - provide report and presentation flexibility

Briefly describe the five stage decision making process.

Intelligence Design Choice Implementation Monitoring

_____ reports are management reports that are automatically produced when a situation is unusual or requires management action. Select one: a. Exception b. Drill-down c. Scheduled d. Demand

a. Exception

_____ are ones where the variables that comprise the decision are known and can be measured quantitatively. Select one: a. Structured decisions b. Semistructed decisions c. Unstructured decisions d. Nonprogrammed decisions

a. Structured decisions

Decision support systems: Select one: a. are used for operational, tactical, and strategic decision making. b. are used only when making structured decisions. c. provide reports with fixed and standard formats. d. require user requests for reports developed by systems personnel.

a. are used for operational, tactical, and strategic decision making.

The _____ stage is the second stage in the problem solving process during which alternative solutions to the problem are developed and their feasibility is evaluated. Select one: a. design b. choice c. implementation d. monitoring

a. design

The goal of _____ is to tie together all aspects of production, including order processing, product design, manufacturing, inspection and quality control, and shipping. Select one: a. computer-assisted manufacturing b. computer integrated manufacturing c. flexible manufacturing systems d. computer-assisted design

b. computer integrated manufacturing

A typical DSS includes many components such as the _____ that allows decision makers to easily access and manipulate the DSS and to use common business terms and phrases. Select one: a. model base b. dialogue manager c. database d. external database access

b. dialogue manager

The ability to _____ is a function of a financial MIS. Select one: a. perform market research to determine the needs and wants of consumers b. provide easy access to financial data through use of a corporate intranet to access corporate Web pages c. design a product or service that will appeal to consumers d. determine the various media to be used to inform potential customers about your product or service

b. provide easy access to financial data through use of a corporate intranet to access corporate Web pages

The most significant internal data sources for an MIS are the organization's _____. Select one: a. data from customers, suppliers, competitors, and stockholders b. various TPS and ERP systems and related databases c. Internet Web sites d. various DSS and GSS systems and users

b. various TPS and ERP systems and related databases

_____ is a structured, interactive, iterative decision-making method that relies on input from a panel of experts. Select one: a. Brainstorming b. Group consensus approach c. Delphi approach d. Nominal group technique

c. Delphi approach

_____ is used when the decision frequency is low and the location of group members is distant. Select one: a. Multivoting b. Local area network c. Teleconferencing d. A wide area decision network

c. Teleconferencing

The _____ stage of the problem solving process requires selecting a course of action. Select one: a. intelligence b. implementation c. choice d. design

c. choice

Subsystems for the marketing MIS and their outputs help marketing managers and executives to _____. Select one: a. accelerate product development b. lower inventory levels and expenses c. develop plans for future products d. make financial data immediately available

c. develop plans for future products

The focus of a DSS is on decision-making _____ when faced with unstructured or semistructured business problems. Select one: a. accuracy b. processes c. effectiveness d. tools

c. effectiveness

The _____ approach forces members of a decision making group to reach a unanimous decision. Select one: a. delphi b. brainstorming c. group consensus d. nominal group

c. group consensus

Developers of _____ try to build on the advantages of individual support systems while adding new approaches unique to group decision making. Select one: a. decision support systems b. management information systems c. group support systems d. geographic information systems

c. group support systems

An effective _____ MIS enables an organization to keep personnel costs at a minimum while serving the required business processes needed to achieve corporate goals. Select one: a. financial b. manufacturing c. human resource d. sales forecasting

c. human resource

A(n) _____ report is the management report that summarizes the previous day's critical activities and is typically available at the start of each workday. Select one: a. exception b. drill-down c. key-indicator d. demand

c. key-indicator

A _____ MIS uses data gathered from both internal and external sources to provide reporting and aid decision making in areas of product development, distribution, pricing, and promotions. Select one: a. human resources b. financial c. marketing d. manufacturing

c. marketing

The performance of decision support systems is typically a function of decision quality, decision-making speed, and _____. Select one: a. hardware b. cost c. problem complexity d. software

c. problem complexity

A _____ is an independent business unit that is treated as a distinct entity enabling its revenues and expenses to be determined and its profitability to be measured. Select one: a. cost center b. revenue center c. profit center d. sales center

c. profit center

The _____ is NOT a component of the typical DSS. Select one: a. database b. user interface c. model base d. inference engine

d. inference engine

An advantage of using the nominal group technique is that: Select one: a. it relies on input from a panel of experts. b. it is anonymous. c. it seeks the consent of all participants. d. it encourages participation from everyone.

d. it encourages participation from everyone.

The _____ MIS subsystems and outputs are used to monitor and control the flow of materials, products, and services through the organization. Select one: a. human resources b. marketing c. financial d. manufacturing

d. manufacturing

The ability to _____ is a characteristic of an MIS system. Select one: a. provide reports with varying formats b. allow users to develop reports based on a fixed format. c. produce only soft-copy reports d. use internal data stored in the computer system.

d. use internal data stored in the computer system.