Interpersonal Ch.5 comms

Drew has just been fired from his job and turns to you to talk about it. According to communication researchers what would be an inappropriate response to show social support?

"Don't worry about it. You can always find a new job."

David sees Joe and says, "Hey Joe, I just don't know what to do. I've got a term paper in Johnson's class, a group project in marketing, my boss wants me to work overtime this week, and now Mary is after me to go visit her parents over the weekend." Which of the following would be an appropriate paraphrase of feeling to David's statement?

"You must be really frazzled and overwhelmed by all that is expected of you."

Sven is listening to a speaker dressed in an outfit with multiple and bold colors. The speaker is also wearing several rings in his nose, ears, eyebrow, and cheek. He is trying not to let the speaker's appearance interfere with his listening to what the speaker has to say. Which barrier to effective listening is Sven trying to overcome by focusing on the message and not the messenger?

) criticizing the speaker

Research cited in the textbook shows that after the evening television news is over, people remember only about

17% of the message.

According to research cited in the textbook, about how much of their communication time do average Americans spend listening?

50%

You are sitting in Professor Rashad's class listening to a lecture, when you hear the student behind you talking to her friend about the party to be held at Jake's this Friday. As you sit there taking in details about the party, you are drawn back to Professor Rashad when you hear, "And that is what will be on the test Friday." Which stage of the listening process is reflected at the point where you return to hearing what the professor is saying?

Attending

True/False: An abstract theory is more likely to capture our attention than something more concrete.

False

True/False: Because novelty is so appealing to us, the greater the difference between people, the greater the likelihood that they will accurately understand each other.

False

True/False: Because we are a media-oriented society, we are far more attentive listeners when we watch TV than when we listen to others in interpersonal situations.

False

True/False: Conversational narcissism is a trait associated to other-oriented listeners.

False

True/False: For the average person, interpersonal listening skills are significantly better than speech listening skills.

False

True/False: Marriage researcher John Gottman found the couples who were less likely to divorce spent much more time confirming their partner than couples who eventually did divorce.

False

True/False: Most Americans get more formal training in listening than in any other communication activity.

False

True/False: Research clearly establishes than women listen better than men do.

False

True/False: The goal of a critical listener is to find fault in the logic of the speaker by offering negative comments.

False

When Miguel, who is 14 years old and 50 inches tall, hears his mother say, "Hey shortcakes, come here. I want to talk to you," he goes ballistic and refuses to listen. True/False: The barrier he raises is external noise.

False

Which of the following is true about speech rate versus thought rate?

Most people think faster than a speaker can speak.

Which stage of the listening process is involved when you focus your eyes on your friend, nod your head, and mumble "uh huh" occasionally as he speaks?

Responding

What stage of the listening process is involved when you focus on one sound from the many that compete for your attention?

Selecting

David is daydreaming while his father is spelling out in detail what to do over the weekend while he is gone. When his father is done, David says, "You never trust me to do anything!" True/False: David's listening is probably impaired because he is criticizing the speaker.

True

Sheppard is a very observant person and, when he sees Cybil with Mark (especially noticing Cybil and Mark holding hands and smiling at each other), he is certain that Cybil and Mark are romantically involved. True/False: Sheppard's conclusion is more of an inference than a fact.

True

True/False: Information is stored in long-term memory because it is significant to us in some way.

True

True/False: Information triage helps one to distinguish useful from less useful information.

True

True/False: Men seem to have more difficulty attending to multiple messages than do women.

True

True/False: Most of the information we hear is stored in short-term memory.

True

True/False: People understand best if they can relate what they are hearing to something they already know than to something new.

True

True/False: Research suggests that men and women may have different attention styles.

True

True/False: Research suggests that men have a tendency to lock on to a message, while women seem to be better at shifting between two or more simultaneous messages.

True

True/False: The greater the differences between you and your communication partner, the more difficult it is to socially decenter.

True

True/False: The typical American spends more than 80 percent of an average day communicating with other people.

True

True/False: The typical college student spends about half of his or her communication time listening.

True

True/False: When a nonverbal message contradicts a verbal message, we almost always believe the nonverbal message.

True

True/False: When it comes to listening, women are more distracted by competing details than are men.

True

True/False: Your culture and ethnicity affect how you listen to others.

True

Second-guessing is a characteristic of which type of listener?

an action-oriented listener

Which of the following is NOT a skill associated with socially decentering?

asking a third party about the person you are communicating with

When your ears prick up as the sports scores you've been waiting to hear are announced on your local newscast, you are engaged in what stage of the listening process?

attending

Pierce can hardly wait for Rene to finish her sentence about summer vacation because he wants to ask Rene out. Pierce doesn't really hear a word Rene says and interrupts Rene suddenly to change the subject to the dance on Saturday. The barrier to effective listening Pierce is displaying is

being self-absorbed.

Bjorn's wife walks into the family room while he is watching the TV and begins to tell him what she found out at the PTA meeting. Bjorn turns off the TV and directs his attention to his wife. Which barrier to effective listening has Bjorn addressed?

external noise

Maria is trying to talk to Miguel about her day. She begins to realize that Miguel is tired and distracted. He has spent a long day at work and is now trying to balance the checkbook. He is also worrying about a test he has coming up soon. He just isn't ready to listen. Of which barrier to effective listening has Maria just become aware?

internal noise (on Miguel's part)

Responding serves all of the following listening functions EXCEPT

it can take the place of paraphrasing.

The process by which people learn the most about others is

listening.

In his observations of married couples, marriage researcher John Gottman found that a significant predictor of divorce was

neglecting to confirm one's marriage partner during typical conversations.

The listener most likely to search for common areas of interest with the speaker is a(n)

people-oriented listener

The listener most likely to search for common areas of interest with the speaker is a(n)

people-oriented listener.

A father is listening to his daughter pour her heart out about her rotten day at school. He should use what listening style?

people-oriented style

Which stage of the listening process is involved when you recall information from an earlier conversation with your friend?

remembering

Which of the following is an example of asynchronous listening?

retrieving a voicemail message

Atira has just returned from spring break and is telling her friend Nida all about her great time. Nida has been very responsive to Atira's story-laughing, nodding-but now has increased her eye contact, raised a finger, and shifted her posture. Nida's nonverbal cues probably indicate:

she desires to change roles from listener to speaker.

True/False: A content-oriented listener is more comfortable listening to complex, detailed information than a time-oriented listener is.

true

True/False: Eye contact is important when you listen because it can signal that you are paying attention to the speaker.

true

Lindsey's sociology professor has brought in a guest to speak about her experiences as a meth addict. Lindsey is trying to listen but is having trouble doing so. She remembers all too well her own father's addiction which ended up ruining her parents' marriage and continues to contaminate her relationship with him. Which listening barrier is Lindsey experiencing?

unchecked emotions

Roberto comes running into the house visibly agitated. Between Roberto's sobs, his dad picks out the words "bike," "sledgehammer," "Miguel," and "hate." The father recognizes that Roberto is angry and probably frightened. The father remembers how he came running home to Momma, angry and scared, a few times. Which skill for responding with empathy is Roberto's father using?

understand your partners feelings

Which skill for responding with empathy are you employing when you explore how you might feel under circumstances similar to those your partner has experienced?

understand your partners feelings