Interpersonal Comm. Ch. 8-11, communication, Ch.2 interpersonal comm, chapter 11, COM 252 - Chapter 9 Quiz, Interpersonal Communication CH6, Comm 1 Final, interpersonal communication, CHAPTER 9A COMM, Interpersonal Communication Review Ch-9 & 10, CHA...

Ace your homework & exams now with Quizwiz!

Which of the following is an accurate feeling statement?

"I feel embarrassed when I do poorly on test."

Which of the following is the best example of a specific intention clearly state to a partner?

"I want two hours to myself to read."

Which of the following statements is the best supportive alternative to the accusation, "You just don't try hard enough."

"I'm worried you'll fail with two D's."

Which is the best helping paraphrase response to the following statement? "My boss keeps kidding me about how we should have an affair. I don't know what to do. Sometimes I think he's just joking, and sometimes I think it's a real proposition."

"You sound worried and confused because you're not sure if he's coming on to you or not."*

All of the following are behavioral descriptions except

"Your behavior shows me you're angry."

Evaluative Language is also describe as

"you" Language

Avoiding is sometimes an appropriate style to choose when

-the issue is temporary or minor. -the relationship isn't worth the effort.

Edward T. Hall defines personal distance as

18 inches to 4 feet.

Edward T. Hall defines social distance as

4 feet to 12 feet

Social psychologist Roy Baumeister makes the case that, on average, most people want ___________ close, important relationships in their lives at any given time.

4 to 6

A study of 78 Internet dating profiles showed that about __________ percent strayed from the truth on some level.

Becoming defensive can be

A way to avoid change

Fifteen year old Bela wants to get her nose pierced. She feels comfortable making her case and discussing the idea with other family members, but the decision rests with her parents. What family communication pattern is this? A. consensual B. pluralistic C. protective D. laissez-faire

A. consensual

According to the text, all of the following are strategies that couples use to keep their relationships satisfying except A. dividing chores equally. B. openness. C. positivity. D. social networks. E. assurances.

A. dividing chores equally.

Siblings who are ___________ are often more extraverted and concerned with control than their brothers and sisters. A. first-born B. middle-born C. last-born D. "caboose" children E. none of the above

A. first-born

Social psychologist Roy Baumeister makes the case that, on average, most people want ___________ close, important relationships in their lives at any given time. A. four to six B. three to four C. one to two D. two to three E. more than six

A. four to six

A research study found that college students use the following relational maintenance strategies most in email. A. openness and social networks B. positivity and assurances C. sharing tasks and openness D. social networks and sharing tasks E. openness and assurances

A. openness and social networks

Social exchange theory suggests that we often seek out people who can give us A. rewards greater than or equal to the costs we encounter in dealing with them B. more self-esteem C. relational rewards rather than physical ones D. something in exchange for what we give them E. both relational and physical things without demanding anything of us

A. rewards greater than or equal to the costs we encounter in dealing with them

C. experimenting

According to Knapps model, the stage when relational partners attempt to reduce uncertainty and to decide if the relationship is worth pursuing is: A. avoiding B. circumstances C. experimenting D. integrating E. differentiating

Defensiveness is

All of the above

Which of the following is a non-defensive response to the criticism, "You've really messed up that account now"?

All of the above respond non-defensively to that criticism.

A consequence statement can describe

All of these answers are correct.

In order to decide which conflict style you should use, you should consider

All of these answers are correct.

Members of an individualistic culture like the United States A. rarely show emotions B. act more familiar with strangers and disclose more personal information C. shy away from public displays of affection D. disclose the same no matter what group is being disclosed to E. are not considered very romantic

B. act more familiar with strangers and disclose more personal information

Some studies show that computer-mediated communication A. always ensures intimacy. B. enhances verbal, emotional, and social intimacy in interpersonal relationships. C. is harmful to sustaining intimacy. D. results in one level of self-disclosure. E. None of these answers are correct.

B. enhances verbal, emotional, and social intimacy in interpersonal relationships.

Of the following, what is not a category of relational transgressions? A. social vs. relational B. open vs. private C. one-time vs. incremental D. deliberate vs. unintentional E. minor vs. significant

B. open vs. private

Twelve-year old Russell asks his parents if he can attend a rock concert. They say "no" and end the discussion there. Russell does not bring it up again. What family communication pattern is this? A. consensual B. pluralistic C. protective D. laissez-faire

B. pluralistic

The Greek word that describes the kind of affection long term couples or working partners might feel is A. eros. B. pragma. C. agape. D. philia. E. storge.

B. pragma.

Having too many online friends can mean others perceive you as A. not very social. B. someone whose relationships are less than genuine. C. not very friendly. D. both b and c. E. all of the above.

B. someone whose relationships are less than genuine.

Being able to pick out your sister's comments from a babble of voices at a party illustrates the organizational principle of

According to research studies, which family communication pattern produces more productive and satisfying results? A. protective B. No pattern is necessarily better than another. C. both consensual and pluralistic D. consensual E. both protective and laissez-faire

C. both consensual and pluralistic

According to research studies, which family communication pattern produces more productive and satisfying results? A. No pattern is necessarily better than another B. consensual C. both consensual and pluralistic D. protective E. both protective and laissez-faire

C. both consensual and pluralistic

Omid and Micayla have an agreement that he will call to to tell her when he will be late from work so she won't worry. When he forgets, Micayla is upset because of what type of transgression? A. minor B. significant C. relational D. deliberate E. incremental

C. relational

Non-verbal communication of arriving early for an appointment is

Chronemics

The term that describes the quality of a personal relationship is

Climate

All of the following are true about similarity research except which one?

Communication ability is more important to relational happiness than being similar.

This person almost brings what's bothering him to the surface, but never quite comes out and expresses himself.

Crisis tickler

Which of the following statements accurately describes the research about "friends with benefits?" A. Neither partner has any fear that feelings will go unreciprocated. B. Neither partner has any fear of developing more serious feelings. C. Sex and friendships almost never mix well. D. These relationships are often problematic for the same reasons they are attractive. E. Partners regularly check in with each other to discuss the status of their relationship.

D. These relationships are often problematic for the same reasons they are attractive.

Heterosexual women value their friendships with gay men because A. they often share interests. B. potential for romantic complications is little to none. C. the women feel more attractive. D. all of the above. E. none of the above.

D. all of the above.

Envisioning our family members represented in a mobile, with photos of each member suspended by a thread and connected to bars containing images of other members, may help us better understand the idea that A. family communication patterns vary significantly. B. family communication is role-driven. C. family communication is involuntary. D. families are systems. E. family communication is formative.

D. families are systems.

All of the following are major indicators of a committed romantic relationship except for A. creating a positive relational atmosphere. B. create a relational future. C. providing affection. D. making an effort to not over-communicate. E. maintaining integrity.

D. making an effort to not over-communicate.

Omid and Micayla have an agreement that he will call to tell her when he will be late from work so she won't worry. When he forgets, Micayla is upset because of what type of transgression? A. minor B. deliberate C. incremental D. relational E. significant

D. relational

When Marlina and Zach fight, they blow things out of proportion, interrupt each other, and yell. Their conflict style is most likely A. avoidant B. laissez-faire. C. validating. D. volatile. E. protective

D. volatile.

At which step in the win-win, collaborative process would you utilize the assertive message format?

Describe your problem and needs.

Which of the following is not a characteristic of families described in the text? A. Family systems are interdependent. B. Family systems are manifested through communication. C. Family systems are nested. D. Families are more than just the sum of their parts. E. All of the above are characteristics of families.

E. All of the above are characteristics of families.

An example of a romantic turning point might be A. a specific date. B. a Facebook declaration. C. the first big fight. D. the first kiss. E. All of the above are examples.

E. All of the above are examples.

All of the following are dimensions of intimacy except which one? A. physical B. emotional C. shared activities D. intellectual E. All of these answer are correct dimensions.

E. All of these answer are correct dimensions.

An intimate relationship A. may only exhibit one or two dimensions. B. can be achieved by sharing activities. C. can be created through exchanging important feelings. D. can come from exchanging ideas. E. All of these answer are correct.

E. All of these answer are correct.

Research of male and female intimacy styles shows that A. differences are not as great as some people might think. B. women disclose more than men. C. women disclose more personal information than men. D. men grow close by doing things together. E. All of these answer are correct.

E. All of these answer are correct.

The benefit of forgiveness is A. less emotional distress. B. less aggression. C. improvement of cardiovascular functioning. D. restoration of the damaged relationship. E. All of these choices are beneficial.

E. All of these choices are beneficial.

An indicator of deception is A. shorter periods of speaking. B. low rate of speech. C. more speech errors. D. higher vocal pitch. E. All of these choices are correct may be indicators of deception.

E. All of these choices are correct may be indicators of deception.

Nonverbal communication plays an important role in A. conveying emotions. B. identity management. C. defining the kinds of relationships we want to have with others. D. None of these are correct. E. All of these choices are correct.

E. All of these choices are correct.

Students who were shown interior home photos accurately identified that the homes communicated A. the homeowners' politeness. B. the homeowners' tenseness. C. the homeowners' artistic interests. D. family orientations. E. All of these choices are correct.

E. All of these choices are correct.

The design and environment of rooms A. communicate information about the owner's personality. B. shape the interaction that takes place there. C. communicate information about the interests of the owner. D. b and c above E. All of these choices are correct.

E. All of these choices are correct.

One type of relational transgression is A. unfaithfulness. B. verbal hostility. C. rage. D. criticism in front of others. E. All of these choices are types of relational transgressions.

E. All of these choices are types of relational transgressions.

Which of the following nonverbal behaviors is least important in a job interview? A. smiling B. handshaking C. clothing D. eye contact E. Any of these behaviors may be equally important.

E. Any of these behaviors may be equally important.

Which of the following statements summarizes Scott Johnson's thoughts about his bi-racial family in the "Looking At Diversity" reading? A. He is certain racial differences will not impact the children in his bi-racial family. B. He is certain racial differences will significantly impact the children in his bi-racial family. C. He is unsure how much of an impact racial differences will have on the children in his bi-racial family. D. He is sure that they are all learning a lot and communicating frankly about the role of race in their lives. E. Both c and d.

E. Both c and d.

Which of the following is not true of friendship and social media? A. Social networking sites are used to maintain current friendships and revive old ones. B. If you have too few Facebook friends, people might perceive you to be less friendly. C. The more friends you have on Facebook...the better. D. Social media isn't a replacement for face-to-face communication. E. Social networking sites are used primarily to build new relationships.

E. Social networking sites are used primarily to build new relationships.

Research of male and female intimacy styles shows that A. differences are not as great as some people might think B. women disclose more than men C. women disclose more personal information than men D. men grow close by doing things together E. all of these answers are correct

E. all of these answers are correct

One type of relational transgression is A. unfaithfulness B. verbal hostility C. rage D. criticism in front of others E. all of these are types of relational transgressions

E. all of these are types of relational transgressions

Research shows that social-networking sites are used primarily to A. meet new friends. B. establish new romantic relationships. C. maintain current friendships. D. rekindle old friendships. E. both c and d.

E. both c and d.

Envisioning our family members represented in a mobile, with photos of each member suspended by a thread and connected to bars containing images of other members, may help us better understand the ideas that A. family communication is involuntary B. family communication is role-driven C. family communication is formative D. family communication patterns vary significantly E. families are systems

E. families are systems

The function of influencing the flow of verbal communication is called

E. regulating.

"The right to be forgotten" means you don't have to worry about content that your contribute to social media. T/F

False

According to research cited in your text, touch and health are not related.

False

According to some surveys, 70 percent of job recruiters in the United States have hired candidates because of information found online T/F

False

Because men share less personal information and feelings than women, they are not capable of achieving the type of intimate relationships that women have.

False

By definition, an intimate relationship must exhibit all four intimacy styles

False

Emblems are nonverbal behaviors that have the same meaning to all members of a particular culture or co-culture. T or F

False

If deceivers feel confident and not guilty, their deception is more likely to be found out.

False

Illustrators can stand on their own and often function as replacements for words.

False

Leaner messages are always less effective than richer messages T/F

False

Nonverbal communication plays a less important role in identity management than verbal communication.

False

People who fidget with their hair or fingernails are almost always hiding something.

False

Physical intimacy is obviously the best type of relational intimacy.

False

Physical intimacy is obviously the best type of relational intimacy. T/F

False

Researchers using word-count programs found that men tend to use about the same number of large words, nouns, and swear words as do women T/F

False

Telephone calls are asynchronous T/F

False

The assertive message format should always be used in the order given in your text for best results. T or F

False

The far range of social distance is usually the distance used when salespeople and customers talk.

False

According to Chapter Nine, we are usually attracted to people who are similar to us. T or F

False

This person handles conflict by trying to make her partner feel responsible for causing her discomfort.

Guilt maker

All of the following would be included in a good definition of empathy except which one?

It requires that your opinions match those of the other person.*

Most family members do their own thing and make their own decisions without much discussion. This is

Laissez-Faire

Instead of expressing her feelings honestly, this person explains what her partner "really" means or what's "really wrong

Mind reader

At which step in the win-win, collaborative process would brainstorming be appropriate?

Negotiate a solution.

All of the following are characteristics of nonverbal behavior except which one?

Nonverbal behavior is clear and unambiguous.

All of the following are true about the voice and communication except which one?

Paralinguistic cues help us identify the strength of an emotion being expressed, unless it's being expressed in a language we don't speak

All of the following are true about the voice and communication except which one?

Paralinguistic cues help us identify the strength of an emotion being expressed, unless it's being expressed in a language we don't speak.

The family is trying to decide where to go for summer vacation. All family members—and maybe even other relatives—get to weigh in with their perspectives until a consensus is reached. This is

Pluralistic

Which of the following is most clearly an example of qualitatively interpersonal communication?

Royce asks his friend Jane about her sick child.*

Which of the following is not true of friendship and social media?

Social networking sites are used primarily to build new relationships.

According to your text's definition of nonverbal communication, it follows that the way a person styles his/her hair is a nonverbal message.

True

According to your text, digital natives tend to prefer different digital communication channels more than do digital immigrants. T/F

True

According to your text, people usually get more emotional meaning from what others do than from what they say.

True

According to your text, some researchers claim that over 90 percent of the emotional impact of a message comes from nonverbal sources.

True

Adopting the nonverbal behaviors of a higher-status person can actually make you feel more powerful.

True

By making another person wait, you could be sending messages about status, whether you intend to or not.

True

Disinhibition refers to the tendency of online communicators to express themselves with less caution and self-monitoring T/F

True

Expressing regret can be more important in repairing a relational transgression than saying "I'm sorry."

True

In mediated messages, men and women use the word "we" about equally, but in different ways. T/F

True

In the "Looking At Diversity" reading, Annie Donnellon explains her belief that sighted people learn traditional expressions of anger (such as clenched fists) by watching others.

True

Intimacy can come from intellectual sharing.

True

Ironically, when an isolated communicator's sense of self-efficacy increases due to successful mediated communication, he or she is likely to increase the amount of time spent in mediated communication and become more isolated. T/F

True

It is quite possible to have a wide range of relationships with coworkers, roommate, and even family members without having much intimacy at all. T/F

True

Male-male relationships involve less disclosure than male-female relationships. T/F

True

Male-male relationships typically involve less disclosure than male-female relationships

True

Most communication scholars don't define American Sign Language as nonverbal communication.

True

Nonverbal behavior has a powerful effect in reflecting and shaping the kinds of relationships we have with others.

True

Nonverbal communication is not as effective at conveying thoughts or ideas as it is at conveying attitudes and feelings.

True

One researcher concluded that close relationships "may be the single most important source of life satisfaction and emotional well-being, across different ages and cultures."

True

Paralanguage can influence the way a speaker is perceived by others.

True

Research suggests that the most effective conversations about forgiveness contain two elements-an explicit statement of your thoughts or feelings, and a discussion of the implications of the transgression and the future of the relationship.

True

Scientists use the term paralanguage to describe nonverbal messages conveyed by the voice.

True

Silence or pauses count as nonverbal communication. T or F

True

Synchronicity is the condition when communicators are all connected in real time T/F

True

Which if the following is not true of deception detection?

We underestimate our abilities to detect others' lies.

You can often respond non-defensively to criticism by agreeing

With the critic's truthful statements and perception of the situation

All of the following statements are true about nonverbal gender differences except which one?

Women are more vocally expressive.

According to the text, we are usually attracted to people who: a. like us b. are high self-disclosers c. are perfect d. approve of us even in ways we know are inaccurate e. live far away from us

Agreeing to rules about how often couples will or won't talk and text via cell phones can help to manage which dialectical tension? a. connection vs. autonomy b. openness vs. privacy c. predictability vs. novelty d. denial vs. disorientation e. none of the above

Brianne angrily waited three minutes at the counter before the clerk finished his phone conversation and signaled awareness that Brianne was waiting. Brianne would've felt better if the clerk had at least _________ her while she was waiting. a. recognized b. acknowledged c. endorsed d. been assertive with e. responded nondefensively

In a survey of conflict views of college men and women, women were described as being: a. more concerned with maintaining the relationship during a conflict b. more concerned with power in the conflict c. more interested in the content of the conflict d. more ego-involved in the conflict than men e. all of these answers are correct

Men are more likely than women to: a. be more competitive b. be more cooperative c. give reasons for their suggestions d. gossip, backbite, and exclude others e. begin proposals with the word "lets."

Siblings who are _______ are often more extraverted and concerned with control than their brothers and sisters. a. first-born b. middle-born c. last-born d. "caboose" children e. none of the above

Social exchange theory suggests that we often seek out people who can give us: a. rewards greater than or equal to the costs we encounter in dealing with them b. more self-esteem c. relational rewards rather than physical ones d. something in exchange for what we give them e. both relational and physical things without demanding anything

The most visible way disconfirming messages reinforce one another, as when one attack leads to another and another, is termed a(n): a. escalatory conflict spiral b. de-escalatory conflict spiral c. cognitive dissonance reation d. impervious dyad e. pillow-talk incident

When Marlina and Zach fight, they blow things out of proportion, interrupt each other, and yell. Their conflict style is most likely: a. volatile b. avoidant c. validating d. protective e. laissez-faire

Which of the following is not an example of workplace bullying? a. assertive language b. impossible deadlines c. behind the back criticism d. withholding resources employees need to be successful e. nit picking

Your text suggests all of the following are indicators that you are probably spending too much time online except

a decrease in time needed to achieve satisfaction

According to research finding about defensiveness, when one person in a dyad acts in a defensive manner

a defensive spiral usually results

Which of the following is the best statement to describe a feeling clearly? a. "I get embarrassed when you tease me about the shape of my nose." b. "I get a little confused when you tease me about being Polish." c. "You're driving me crazy with that teasing." d. "I get angry when you tease me." e. "Stop teasing me or I'll leave you."

a. "I get embarrassed when you tease me about the shape of my nose."

Which of the following is the best advice for sharing feelings? a. Accept responsibility for your own feelings. b. Express your feelings as soon as they occur. c. Recognize that feeling and acting out the feeling are the same. d. Express only primary feelings. e. Tell yourself you shouldn't feel bad.

a. Accept responsibility for your own feelings.

All these generalizations fit the characteristics of a stereotype, except: a. Providing personal experience b. Categorizing people based on an easily recognized characteristic c. Ascribing a set of characteristics to any member of the group d. Applying the set of characteristics to any member of the group e. None of these decribe stereotyping

a. Providing personal experience

Which of the following improves the expression of emotion in the statement: "You're making me nervous"? a. Say "I feel nervous when you drive over the speed limit." b. Say "Your fast driving is not making me feel very safe." c. Say "I feel like taking the keys." d. All of the above could improve the statement. e. No improvement is needed.

a. Say "I feel nervous when you drive over the speed limit."

A lack of social relationships may effect physical health and life span as dramatically as smoking or a lack of physical activity. a. True b. False

a. True

Both verbal and nonverbal messages contribute to a developing self-concept. a. True b. False

a. True

Emoticons are a way to express and clarify feelings in mediated messaging. a. True b. False

a. True

Halo effect is the tendency to form an overall positive impression of a person on the basis of one positive characteristic? a. True b. False

a. True

In relational messaging, the degree to which we appreciate one another is affinity. a. True b. False

a. True

It's impossible to stop communicating. a. True b. False

a. True

Physiological changes accompany many strong emotions. Selected Answer: a. True b. False

a. True

Practicing empathy tends to make people more tolerant of others. a. True b. False

a. True

The self-concept is extremely resistant to change a. True b. False

a. True

There is no such thing as the "same" message; words and behavior are different each time they are spoken or performed. a. True b. False

a. True

Using single words, describing what is happening to you, and describing what you would like to do are several ways in which a person can express a feeling verbally. a. True b. False

a. True

You are unlikely to reveal all of the perceived self to another person a. True b. False

a. True

The tendency to look for people who confirm our existing self-concept is termed a. cognitive conservatism. b. self-verification. c. cognitive monitoring. d. self-fulfillment. e. relational prophecy.

a. cognitive conservatism

When you call three of your friends in one night to avoid studying, you are communicating to fulfill the social need of a. escape. b. control. c. affection. d. companionship. e. pleasure.

a. escape

People who have high self-esteem a. expect to be accepted by others. b. have less of a need to work hard for people who demand high standards. c. are unable to defend themselves against negative comments. d. don't perform well when being watched.

a. expect to be accepted by others.

All of the following are true of the self-concept except that

a. it is objective.*

The text says we do not express our emotions very well or very frequently because a. of social rules and roles. b. others put us down. c. we recognize so many emotions. d. self-disclosure is already high enough. e. of inadequate self-concepts.

a. of social rules and roles.

The kind of person you believe yourself to be is called the a. perceived self. b. desired self. c. presenting self. d. myth of self. e. myth of self

a. perceived self.

Social scientists generally agree that there are four components to the phenomena we label as "feelings." They are: a. physiological changes, nonverbal reactions, cognitive interpretations, and verbal expression. b. physical changes, mental recognition, and verbal description. c. sensing, organizing, interpreting, and encoding. d. verbal and nonverbal manifestations, physical depression, and catharsis. e. stimulus, proprioception, emotional contagion and response.

a. physiological changes, nonverbal reactions, cognitive interpretations, and verbal expression.

Negative self-fulfilling prophecies you impose upon yourself are a form of a. psychological noise. b. inclusion need. c. reflected appraisal. d. the presenting self. e. none of the above.

a. psychological noise.

Strategies you can use to develop a more mindful and competent style of intercultural communication include

a. reading. b. passive observation. c. self-disclosure. d. talking to experts. e. all of these*

The relatively stable set of perceptions you hold of yourself is called your a. self-concept. b. interpersonal self. c. perceptual bias. d. self-feedback. e. self-orientation.

a. self-concept.

When compared with marital relationships that began in person, those that started online had ____________.

a. slightly higher satisfaction rates and slightly lower incidences of breakups*

All of the following are terms to describe the ability to put ourselves into another person's shoes (to view an experience from his or her perspective) except: a. sympathy. b. empathy. c. role-taking. d. perspective-taking.

a. sympathy.

Communicating to a friend how sorry you are about the breakup of his or her romance is an example of a. sympathy. b. role-taking. c. perception-checking. d. assumption.

a. sympathy.

Interpersonal relationships develop a. unique qualities (quantitative and qualitative). b. the same feelings c. the same basic rules about how to control the communication d. less content talk e. none of the above.

a. unique qualities (quantitative and qualitative).

An interpersonal relationship differs from an impersonal one because

a. we share our thoughts and feelings with each other. b. the other person's life affects ours. c. we are sad when the relationship changes or ends. d. we find the time spent in the relationship rewarding. e. all of the above.*

All of the following would be included in a good definition of empathy except which one?

a. It doesn't describe behavior.*

Which best describes the relationship between our rate of hearing speech and the average rate of speaking?

a. We speak at nearly the same rate we are able to listen. b. We can listen 4-6 times faster than an average person speaks.* c. We are able to speak 2 times faster than an average person can listen. d. We are able to listen slightly faster than an average person speaks. e. We can listen twice as fast as an average person speaks.

Constructive criticism is a kind of listening response that falls into the category termed

a. advising. b. judging.* c. analyzing. d. supporting. e. questioning.

All of the following are ineffective listening styles mentioned in the text except

a. ambushing. b. insulated listening. c. stage hogging. d. pseudolistening. e. signal listening.*

If you want to change your self-concept, you should

a. have realistic expectations and perceptions.*

6. "So you're upset because Chase didn't pay you back?" a. paraphrasing* b. judging c. supporting d. advising e. analyzing

a. paraphrasing*

he kind of person you believe yourself to be is called the

a. perceived self.*

The lawyer pounded his fist on the table for emphasis. He is using a function of nonverbal communication known as

accenting.

Alicia wanted to see a movie with her friends Friday night, but ended up at a bar since that's where most of the girls wanted to go. Alicia used what conflict style in this situation?

accommodating

Research has shown that competent communicators achieve effectiveness by

adjusting their behaviors to the person and situation.*

The degree to which the partners in an interpersonal relationship like or appreciate one another is called

affinity.

A confirming response typically

agrees with or acknowledges the other

A consequence statement can describe

all of the above

communicators can resolve cognitive dissonance by

all of the above

A defensive mechanism that is characterized by a pretense of not caring is called

apathy

In the Communication Transcript in Chapter Eleven, Chris tries to resolve a conflict with her roommate Terry over cleaning their apartment by

appealing to their mutual self-interests.

If others start criticizing you, one productive way to respond is to

ask them for more details about what the criticism involves.

Harper listens carefully to her instructor as he discusses the upcoming exam since she hopes to get an A. This illustrates what step in the listening process?

attending

When this person's partner brings up a problem, she pretends to be busy with the laundry.

avoider

Relational partners create physical distance between one another and make excuses to reduce contact

avoiding

"Rankism" best relates to which of these behaviors? a. evaluation b. superiority c. control d. strategy e. certainty

"Why don't you go ahead and visit your friends without me this weekend. I'll stick around and catch up on my studies." This statement typifies which relational stage? a. integrating b. differentiating c. bonding d. terminating e. intensifying

An uncontrolled, spontaneous "explosion", a "Vesuvius," is: a. encouraged by your text as a first step to solving conflict b. therapeutic when you feel it's impossible to be relational and your partner understands what you're doing c. a great way of eliminating defensive behaviors by "clearing the air" d. one way to make sure your partner will listen to you e. all of these answers are correct

Having too many online friends can mean others perceive you as: a. not very social b. someone whose relationship are less than genuine c. not very friendly d. both be and c e. all of the above

Researcher John Gottman has been able to predict with over 90 percent accuracy whether a marriage will end in divorce by looking for evidence of: a. complementary conflict styles b. the four horsemen of destructive conflict styles c. crazymaking behaviors d. direct aggression e. psuedoaccomodation

The text suggests that you may react nondefensively to criticism by: a. asking for a "time-out" b. guessing about the specifics of a critic's remarks c. criticizing yourself d. giving the reasons for your behavior e. telling the critic to stop

Which of the following does not typically occur in the intensifying stage of interpersonal relationships? a. The parties spend an increasing amount of time together. b. The parties begin to take on an identity as a social unit c. The parties hint and flirt d. Feelings are expressed nonverbally e. The parties might take trips together

Which of the following is an interpretation? a. "I got an A on my history paper." b. "Sue only cares about herself." c. "I sure appreciate your help." d. "Would you tell me what you mean by that?" e. all of these answers are correct are interpretations

Which of these strategies has been used successfully to protest slavery, secure rights for women, reject war, oppose racial segregation, and accomplish other great social change in principled and pragmatic ways? a. aggressiveness b. nonviolence c. neautrality d. all of the above e. none of the above

Competent communicators are always described as "outgoing," "straightforward," and "humorous." a. True b. False

b. False

It is necessary to feel sympathy in order to truly empathize with another person. a. True b. False

b. False

People with high self-esteem tend to disapprove of others more than people with low self-esteem. a. True b. False

b. False

Reality TV Show, "Rehab Attic", feeds into many stereotypes about women. a. True b. False

b. False

Social rules discourage too much expression of negative emotion, but there are really no social limits to expressing positive emotions. a. True b. False

b. False

The first step in perception is the principle of organization? a. True b. False

b. False

Some studies show that computer-mediated commincation a. always ensures intimacy b. enhances verbal, emotional, and social intimacy in interpersonal relationships. c. is harmful to sustaining intimacy d. results is one level of self-disclosure e. None of these answers are correct

b. enhances verbal, emotional, and social intimacy in interpersonal relationships.

Your instructor tells you how poor your writing ability is and how wrong it is for you not to work harder on it. That instructor used the Gibb category of a. description b. evaluation c. problem orientation d. equality e. provisionalism

b. evaluation

Nonverbal messages we receive from significant others about our competence are always a kind of a. self-fulfilling prophecy. b. feedback. c. positive influence. d. defensiveness. e. competitive symmetry

b. feedback.

When you believe that satisfaction in life is determined by forces beyond your control, you are falling for the fallacy of a. causation. b. helplessness. c. catastrophic expectations. d. approval. e. shoulds.

b. helplessness.

Psychologist Abraham Maslow suggests that the most basic human needs a. are invented by other psychologists. b. must be satisfied before we concern ourselves with other ones. c. are proof that animals ascended from lower animal forms. d. prove the existence of a superior being. e. are generated by others in interpersonal interaction.

b. must be satisfied before we concern ourselves with other ones

Frowning, sweating, and a sudden change in vocal pitch are all emotional changes classified as a. proprioceptive stimuli. b. nonverbal reactions. c. cognitive interpretations. d. physio-emotional changes. e. all of the above.

b. nonverbal reactions.

Classifying people according to age, sex, and physical attractiveness, rather than education or occupation, illustrates the cognitive framework called a. figure-ground organization. b. perceptual schema. c. perceptual freezing. d. selection. e. selective attention.

b. perceptual schema.

Your roommate says, "It's your turn to take out the trash" in a demanding tone of voice. If you want to find out the relational dimension of the message, you should a. remind your roommate nicely that you took it out last night. b. point out the tone of voice and ask if your roommate is upset with you. c. negotiate other ways of dealing with the trash problem. d. ask your roommate's friends to explain the real problem. e. point out how defensive your roommate sounds.

b. point out the tone of voice and ask if your roommate is upset with you.

All of the following are examples of social comparison except a. being judged for a test based on other student's grades. b. thinking over how you have added muscle mass in the last four months. c. being offered a job after several competitive interviews. d. judging your fitness level in contrast to others in the gym. e. all of the above are examples of social comparison.

b. thinking over how you have added muscle mass in the last four months.

"Decoding" is the process whereby a. we put our thoughts into words. b. we make sense out of the messages sent by others. c. we engage others in conversation. d. we choose the appropriate way to send messages. e. we create new ways of teaching reading and communication to children.

b. we make sense out of the messages sent by others.

People who act in accordance with Gibb's category of equality communicate that a. everyone is equal in ever way b. while they may have greater talent in some areas, all have just as much worth as human beings. c. all human beings are created with the capacity to be equal in all areas d. All of these answers are correct e. None of the above answers are correct

b. while they may have greater talent in some areas, all have just as much worth as human beings.

Research of male and female intimacy styles shows that a. differences are not as great as some people might think b. women disclose more than men c. women disclose more personal information than men d. men grow close by doing things together. e. all of these answer are correct

b. women disclose more than men

In individualistic cultures, a view of the self would involve all of the following except

b. high value on tradition.*

All of the following are examples of social comparison except

b. thinking over how you have added muscle mass in the last four months.*

According to your text, the elements of a clear messages are

behavior, interpretation, feeling, consequence, and intention.

Use of "you" language as described in the text usually indicates that the speaker is

being evaluative

According to Knapp's model of interaction stages, symbolic public gestures that show the world that a relationship exists usually occur in which stage in interpersonal relationships?

bonding

According to research studies, which family communication pattern produces more productive and satisfying results?

both consensual and pluralistic

Almost all messages have

both content and relational dimensions.*

A couple might declare themselves "Facebook official" (or FBO) in which stage of relational development? a. initiating b. intensifying c. integrating d. bonding e. circumscribing

According to Knapp's model of interaction stages, symbolic public gestures that show the world what a relationship exists usually occur in which stage in interpersonal relationships? a. experimenting b. intensifying c. bonding d. integrating e. circumscribing

According to research studies, which family communication pattern produces more productive and satisfying results? a. No pattern is necessarily better than another b. consensual c. both consensual and pluralistic d. protective e. protective and laissez-faire

All of the following are behavioral descriptions except: a. "I notice you're frowning." b. "I saw you walk out of the party." c. "Your behavior tells me you're angry." d. "you've shouted the last three times we've discussed money." e. "You haven't said 'I love you' in over a week."

The text states that romantic partners who fear rejection and abandonment are likely to act in ways that increase the odds of their fears coming to pass. This example best relates to which concept from Chapter Two? a. identity management b. self-congruence c. self-fulfilling prophecy d. self-serving bias e. halo effect

Which of the following is an accurate feeling statement? a. "I feel like you're angry with me." b. "I feel like going home now." c. "I feel angry when you laugh at me." d. "I feel you ought to be more careful." e. all of these answers are correct are feeling statements

Which of these behaviors is characterized by the use of "we" language? a. evaluation b. description c. problem-orientation d. strategy e. provisionalism

Women are more likely than men to say "we have to talk about it" because: a. women are more accommodating than men b. women are more insecure than men c. women view withdrawal from a conflict as more injurious than men d. women are more demanding than men e. women are more direct than men

Evaluative language is also described as a. "me" language b. "it language c. "you" language d. "neutral" language e. "supportive" language

c. "you" language

Evaluative language is also described as: a. "me" language b. "it" language c. "you" language d. "neutral" language e. "supportive" language

c. "you" language

Which of the following does the text offer as a guideline for expressing emotions? a. The more quickly a feeling is shared, the better. b. Avoid sharing negative feelings. c. Share multiple feelings when appropriate. d. Let others know that they have wronged you each time it occurs. e. Avoid emotion.

c. Share multiple feelings when appropriate.

Stan felt angry when Sue, a woman he'd gone out with twice, went out with Steve. Stan's anger is a direct result of a. Sue going out with Steve. b. Steve betraying Stan. c. Stan believing Sue should go out only with him. d. Stan's childishness. e. Sue's and Steve's thoughtlessness.

c. Stan believing Sue should go out only with him.

According to research findings about defensiveness, when one person in a dyad acts in a defensive manner a. a counterattack is appropriate b. the partner will be supportive c. a defensive spiral usually results d. perceptions are not realistic e. self-disclosure usually takes place

c. a defensive spiral usually results

According to research findings about defensiveness, when one person in a dyad acts in a defensive maner a. a counterattack is appropriate b. the partner will be supportive c. a defensive sprial usually results d. perceptions are not realistic e. self-disclosure usually takes place

c. a defensive sprial usually results

All of the following perceptual factors influence the way we interpret behavior except: a. relational satisfaction b. assumptions about human behavior c. androgynous style d. past experience e. expectations

c. androgynous style

The term that describes the emotional tone of a personal relationship is a. mood b. tone. c. climate d. enviroment e. foundation

c. climate

Skillful, integrated communicators are characterized by a. a conscious focus on communicating effectively. b. a greater degree of sociability. c. communicating competently without needing to think constantly about how to behave. d. exposure to a wide range of communication styles. e. others helping them out.

c. communicating competently without needing to think constantly about how to behave.

We notice some stimuli over others in our environment because they are a. mild. b. singular. c. contrasting or changing. d. related to modular communication.

c. contrasting or changing.

According to your text, the word "can't" often serves to a. let others share control in the relationship. b. help us accept our limitations. c. create a self-fulfilling prophecy. d. express equality through our humanity.

c. create a self-fulfilling prophecy.

Gibb's categories provide a useful way for us to examine our a. self-concept b. patterns of self-disclosure c. defensive and supportive behaviors d. manipulative behaviors e. perceptual differences

c. defensive and supportive behaviors

Gibb's categories provide a usefull way for us to examine our a. self-concept b. patterns of self-disclosure c. defensive and supportive behaviors d. manipulative behaviors e. perceptual differences

c. defensive and supportive behaviors

the communication climate in a relationship is determined by the a. roles each person has in the relationship b. similarities of the parties c. degree to which each person feels valued d. amount of self-disclosure that occurs e. listening and perceptual skills that each individual brings to the relationship

c. degree to which each person feels valued

Empathy is related to perception in that Selected Answer: a. the more perceptive you are, the less empathetic you need be. b. the more perceptive you are, the easier it is to forget to be empathetic. c. empathy is facilitated by trying to perceive things from the other person's point of view. d. empathy and perception are both a result of self-fulfilling prophecies.

c. empathy is facilitated by trying to perceive things from the other person's point of view.

The three types of noise that can block communication are a. loud, moderate, and soft. b. mass communicational, personal, and transactional. c. external, physiological, and psychological. d. sociological, psychological, and communicational. e. linear, interaction, and transactional.

c. external, physiological, and psychological.

People try to shape the opinion others have of them in order to a. get feedback. b. manipulate cognitive complexity. c. get affiliation or respect. d. establish effective listening patterns.

c. get affiliation or respect.

When trying to change one's self-concept, it is important to remember all of the following except that a. one should set realistic goals. b. one should have a real desire to change. c. one should expect rapid change. d. one should possess the skills to change. e. all of the above

c. one should expect rapid change.

Self-fulfilling prophecies are a. negative predictions of our behavior, imposed by others. b. negative predictions of our behavior, imposed by ourselves. c. positive or negative predictions of our behavior, imposed by others and/or ourselves. d. almost always negative predictions, imposed by ourselves and/or others. e. none of the above.

c. positive or negative predictions of our behavior, imposed by others and/or ourselves.

The process of judging ourselves by how we think others evaluate or judge us is called a. the "sell-out" self. b. self-matching. c. reflected appraisal. d. totality viewing. e. the feedback self.

c. reflected appraisal.

Omid and Micayla have an agreement that he will call to tell her when he will be late from work so she won't worry. When he forgets, Micayla is upset because of what type of transgresstion? a. minor b. significant c. relational d. deliberate e. incremental

c. relational

The tendency to cling to an existing self-concept.

c. cognitive conservatism*

"Reference groups" are

c. groups against which a person compares him/herself.*

"I've done all the research I need to about my business; I don't need to know anything else" is an example of the Gibb defensive category of

certainty

"I don't really need your input. I've already made my decision."

certainty

Ernesto's boss perceives him to be untrustworthy because he waits a week to reply to an important email. This behavior falls into the nonverbal category of

chronemics

The term that describes the emotional tone of a personal relationship is

climate.

An inconsistency between two conflicting pieces of information about one's self, attitudes, or behavior has been termed

cognitive dissonance

if you emphasize how good you in sports when someone criticizes your academic performance, you've used the defensive

compensation

Synchronicity is the condition when communicators are all

connected in real time*

Fifteen-year old Bela wants to get her nose pierced. She feels comfortable making her case and discussing the idea with other family members, but the decision rests with her parents.

consensual

Ambiguous responses

contain messages with more than one meaning.

"It's my way or the highway!"

control

A confirming response may

criticize the other

A study of 78 Internet dating profiles showed that about _____ percent strayed from the truth on some level. a. 20 b. 50 c. 65 d. 80 e. 98

All of the following are disconfirming messages except: a. interrupting the other person b. giving ambiguous responses c. ignoring the other person d. using a problem-oriented approach e. responding with chiches

Complementary and symmetrical conflict styles have been shown to produce: a. marriages that got back together after conflict b. couples who find other mates while getting divorced c. a greater percentage of divorces that are settled amicably d. both "good" results as well as "bad" ones e. divorces that only have the facade of politeness

Heterosexual women value their friendships with gay men because: a. they often share interests b. potential for romantic complications is little to none c. the women feel more attractive d. all of the above e. none of the above

In Chapter Eight's "Look at Diversity" reading, Kevin Schomaker talks about how communicating on the Internet makes it easier to meet people since he a. is very shy b. is overweight c. stutters d. is physically disabled e. none of these choices are correct

In order for a conflict to exist, two interdependent parties must perceive: a. incompatible goals b. scarce resources c. interference from the other party in achieving their goals d. a, b, and c are correct e. both a and c are correct

In the "Looking At Diversity" reading, Marily Jorgensen recommends which of the following strategies when working with people from a different cultural background? a. Face conflict head on, and get to the bottom of any conflicts right away b. Slow down and adopt an attitude of curiosity c. Show genuine interest in the other person d. both b and c e. none of the above

Intention statements can communicate: a. where you stand on an issue b. requests of others c. descriptions of how you plan to act in the future d. a, b, and c above e. only interpretations of behavior

Stonewalling sends a(n) ______ message to the other person. a. assertive message b. confirming c. disagreeing d. disconfirming e. competing

Whe two opposing or incompatible forces exist simultaneously in an interpersonal relationship, the struggle to achieve these opposing goals creates what is called a: a. collectivistic tension b. differentiating end state c. counterfeit goal state d. dialectical tension e. proximity problem

The animal personality with the motto, "Let's keep things the way they are" is a. Beaver b. Lion c. Otter d. Golden Retriever

d. Golden Retriever

Which of the following is not a common human emotion? a. Confusion b. Fear c. Happiness d. Hitting a wall e. Shock

d. Hitting a wall

All of the following are causes of inaccurate perception except a. We cling to first impressions. b. We're influenced by what is most obvious. c. We assume others are similar to us. d. We rate ourselves more negatively than others see us. e. We judge ourselves more charitably than others.

d. We rate ourselves more negatively than others see us.

Members of an individualistic culture like the United States a. disclose the same no matter what group is being disclosed to d. rarely show emotions. c. are not considered very romantic d. act more familiar with strangers and disclose more personal information e. shy away from public displays of affection

d. act more familiar with strangers and disclose more personal information

Perception checking focuses on what part of the perception process? a. Selection b. Organization c. Interpretation d. all of the above e. none of the above

d. all of the above

The relationship between thinking and feeling described in your text involved which dimensions of the perception process? a. Selection b. Organization c. Interpretation d. all of the above e. none of the above

d. all of the above

The term that refers to men and women possessing a mixture of traits that have previously been considered exclusively masculine or feminine is a. chauvinistic. b. adaptable. c. rhetorically sensitive. d. androgynous. e. analogous.

d. androgynous.

the elements of an assertive message are a. feeling, interpretation, assertion, and consequence b. behavior, interpretation, feeling, assertion, and intention c. behavior, assertion, aggression, and interpretation d. behavior, interpretation, feeling, consequence, and intention e. assertion, aggression, negotiation, interpretation, and intention

d. behavior, interpretation, feeling, consequence, and intention

"I know that isn't going to work under any circumstances" is an example of the Gibb defensive category of a. evaluation b. control c. superiority d. certainty e. strategy

d. certainty

If you want to feel more self-confident when meeting new people, your text advised you to a. subscribe to the myth of perfection. b. compare yourself to reference groups above you. c. quit thinking you can change. d. disregard obsolete or inaccurate feedback.

d. disregard obsolete or inaccurate feedback.

According to the text, all of the following are strategies that couple use to keep their relationships satisfying except a. positivity b. social networks c. openness d. dividing chores equally e. assurances

d. dividing chores equally

All of the following are physiological factors shaping perception except a. the senses. b. age and health. c. fatigue. d. ethnicity. e. hunger.

d. ethnicity.

Social psychologist Roy Baumeister makes the case that, on average, most people want _________ close, important realtionships in their lives at any give time. a. one to two b. two to three c. three to four d. four to six e. more than six

d. four to six

A research study found that college students use the following relational maintenance strategies most in email a. openess and social networks b. social networks and sharing tasks c. maintaining intergrity d. making an effort to not over-communicate e. creating a positive relational atmosphere

d. making an effort to not over-communicate

All of the following are major indicators of a committed romantic relationship except for a. providing affection b. maintaining integrity c. create a relational future d. making an effort to not over-communicate e. creating a positive relational atmosphere

d. making an effort to not over-communicate

Defensiveness is the process of protecting your a. interpretations b. sense data c. perceived self d. presenting self e. None of the above answers are correct

d. presenting self

A confirming response may a. criticize the other b. agree with or acknowledge the other c. reveal deception d. recognize manipulation e. control the other

d. recognize manipulation

The three stages in the perception process are a. initial, intermediate, final. b. assumption, experience, expectation. c. physical, psychological, experimental. d. selection, organization, interpretation. e. response, action, interaction.

d. selection, organization, interpretation.

All of the following elements are included in the transactional communication model introduced in Chapter One except a. message. b. environment. c. channel. d. sender. e. noise.

d. sender

hen you can't find any reasons to accept the behavior of another person, it can be helpful to a. use perception checking. b. examine your own self-concept. c. use a different communication channel. d. use the Pillow Method. e. reduce the level of feedback

d. use the Pillow Method.

The story in your text about six men from Indostan illustrates

d. different interpretations depending on point of view.*

All of the following are physiological factors shaping perception except which one?

d. ethnicity*

Kiko still thinks of herself as a struggling student although as a college student her GPA is a 3.5. This is an example of

d. myth of perfection.*

he recognition of a "figure" as standing out from a "ground" of other stimuli takes place during what phase of the perception process?

d. organization*

In any relationship, the power to determine what will happen in the relationship is a type of relational control called

decision control

Gibbs categories provide a useful way of us to examine our

defensive and supportive behaviors

The communication climate in a relationship is determined by the

degree to which each person feels valued

Research reveals that use of manipulators is often a sign of

discomfort

Research reveals that use of manipulators is often a sign of

discomfort

According to the text, all of the following are strategies that couples use to keep their relationships satisfying except

dividing chores equally.

A consequence statement can describe: a. what happens to you, the speaker b. what happens to the person you're addressing or to others c. why you're bothered or pleased by another's behavior d. what happens without moralizing about it e. all of these answers are correct

An example of a romantic turning point might be a. a specific date b. a Facebook declaration c. the first big fight d. the first kiss e. all of the above are examples

Cassie felt ignored because Jamie kept playing on his phone during their lunch together. This example best illustrates which type of disconfirming message? a. impersonal b. ambiguous c. incongruous d. irrelevant e. impervious

Envisioning our family members represented in a mobile, with photos of each member suspended by a thread and connected to bars containing images of other members, may help us better understand the idea that: a. family communication is involuntary b. family communication is role-driven c. family communication is formative d. family communication patters vary significanlty e. families are systems

Individuals in low-context cultures typically resolve conflict by: a. avoidance b. indirect communication c. nonassertion d. all of these answers are correct e. none of these answers are correct

Research shows that social-networking sites are used primarily to: a. meet new friends b. establish new romantic relationships c. maintain current friendships d. rekindle old friendships e. both c and d

The Greed word that describes the kind of affection long term couples or working partners might feel is: a. storge b. philia c. pragma d. agape e. eros

Which of the following is not a characteristic of families described in the text? a. Family systems are interdependent b. Family systems are manifested through communication c. Family systems are nested d. Families are more than just the sum of their parts e. All of the above are characteristics of families

Which of the following is not true of friendship and social media? a. Social networking sites are used to maintain current friendships and revive old ones. b. Social media isn't a replacement for face-to-face communication c. If you have too few Facebook friends, people might perceive you to be less friendly d. The more friends you have on Facebook, the better e. Social networking sites are used primarily to build new relationships

Which of the following strategies is not recommended as a way to manage workplace bullying? a. Refram your thinking b. Negotiate with the offender c. Appeal to a third party d. Back off e. all of the above are recommended strategies

Which of the following was found to be true about lying in online dating profiles? a. The more deceptive a dater's profile was the less likely they were to use "I". b. Fabricators tend to write shorter self-descriptions. c. Liars often flip their language, as in "not sad" instead of happy. d. b and c e. all of the above

Which of the strategies for managing dialectical tensions are most effective, according to research? a. balance b. integration c. recalibration d. reaffirmation e. b, c, and d are seen as the most productive

Win-win problem solving is seldom used because: a. there is a lack of awareness of it b. emotional reflexes prevent constructive solutions c. it requires both persons' cooperation d. win-win problem solving is actually the most used problem-solving style of all e. a, b, and c are correct

Strategies you can use to develop a more mindful and competent style of intercultural communication include: a. reading b. passive observation c. self-disclosure d. talking to experts e. All of the above

e. All of the above

Which of the following is true of debilitative feelings? a. They often last a long time. b. They keep you from functioning effectively. c. They are intense. d. They are a product of your beliefs. e. All of the above are true of debilitative feelings.

e. All of the above are true of debilitative feelings.

Which of the following is an example of self-talk? a. I shouldn't have pushed so hard. b. I'll make her neurotic. c. I'll never be able to make her see my side. d. I can't get anyone to listen to me. e. All of the above could be examples of self-talk.

e. All of the above could be examples of self-talk.

All of the following are dimensions of intimacy except which one? a. physical b. emotional c. shared activities d. intellectual e. All of these answer are correct dimensions.

e. All of these answer are correct dimensions.

All of the following are parts of the procedure for dealing with debilitative feelings except: a. Pay attention to your self-talk. b. Become more aware of your emotional reactions. c. Dispute irrational beliefs. d. Identify the activating event. e. Analyze your motives.

e. Analyze your motives.

What's missing from this perception check? "I'm not sure you bought me that present as a genuine thank you, or if you were hoping I'd be less angry about what you said last night. I'd like to know what your reason was." a. It doesn't describe behavior. b. It has only one interpretation. c. It doesn't request clarification. d. It is too wordy. e. Nothing is missing from this perception check.

e. Nothing is missing from this perception check.

Jane did better than Barbara on the math test. Jane can't do math as well as Barbara normally, but her teacher kept telling her how smart she was, and how her hard work would help her do better on the test. The fact that Jane did do better because of her own expectations is an example of a. distorted feedback. b. a good math teacher. c. clear message format. d. defensiveness. e. a self-fulfilling prophecy.

e. a self-fulfilling prophecy.

Research has shown that competent communicators achieve effectiveness by a. using the same types of behavior in a wide variety of situations. b. developing large vocabularies. c. apologizing when they offend others. d. giving lots of feedback. e. adjusting their behaviors to the person and situation.

e. adjusting their behaviors to the person and situation.

Which of the following is an example of the fallacy of causation? a. "My boss makes me so nervous that I can't do a good job." b. "I hurt Laura's feelings yesterday when I asked her to stop being so critical." c. "Bruce is driving me crazy with his excuses." d. "My boss makes me so nervous that I can't do a good job" and "I hurt Laura's feelings yesterday when I asked her to stop being so critical." e. all are examples of the fallacy of causation

e. all are examples of the fallacy of causation

Which is an example of "noise" ? a. someone tapping a pencil while you're trying to talk b. a headache that interferes with your listening c. a phone beeping when in a work meeting d. preoccupation with another topic during a lecture e. all of the above

e. all of the above

Which of the following is a channel for communication? a. Touching b. Writing c. Gesturing d. Talking e. all of the above

e. all of the above

The benefit of forgiveness is a. less emotional distress b. less aggression c. improvement of cardiovascular functioning d. restoration of the damaged relationship e. all of these choices are beneficial

e. all of these choices are beneficial

One type of relational transgression is a. unfaithfulness b. verbal hostility c. rage d. criticism in front of others. e. all of these choices are types of relational transgressions

e. all of these choices are types of relational transgressions

The most significant part of one person's self-concept is a. social roles. b. appearance. c. health. d. accomplishments. e. dependent on the individual.

e. dependent on the individual.

The communication strategies people use to influence how others view them is the process of a. ego-video. b. reflected appraisal. c. manipulation. d. social ethics. e. identity management.

e. identity management.

Another term which describes the Gibb defensive category of neutrality would be a. understanding b. aggressive perception c. positive/negative balance d. displaced loyalty e. indifference

e. indifference

Two things that distinguish facilitative feelings from debilitative ones are a. emotions and behavior. b. interpretation and intention. c. longevity and interpretation. d. intention and intensity. e. intensity and duration.

e. intensity and duration.

Of the following, what is not a category of relational transgressions? a. minor vs. significant b. one-time vs. incremental c. deliberate vs. unintentional d. social vs. relational e. open vs. private

e. open vs. private

Maslow's hierarchy of human needs lists self-actualization as the highest need. What need is the most fundamental, or the lowest, in Maslow's hierarchy? a. Safety b. Psychological c. Social d. Esteem e. physical

e. physical

In order for communication to take place, the sender and receiver need to be a. experiencing identical environments. b. alone together. c. looking at each other so that eye contact can be made. d. in the absence of all "noise." e. sending and receiving any type of message.

e. sending and receiving any type of message.

Exaggerated beliefs associated with a perceptual categorizing system are a. role constructs. b. self-judgments. c. white lies. d. Sub-cultural translations. e. stereotypes.

e. stereotypes.

Which of the following statements accurately describes the research about "friends with benefits? a. Partners regularly check in with each other to discuss the status of their relationship b. Sex and friendships almost never mix well c. Neither partner has a fear of developing more serious feelings d. Neither partner has any fear that feeling will go unreciprocated e. these relationships are often problematic for the reasons they are attractive.

e. these relationships are often problematic for the reasons they are attractive.

The communication strategies people use to influence how others view them is the process of

e. identity management.*

The process of using questioning and paraphrasing messages is a type of

e. perception checking.*

An intimate relationship a. may only exhibit one or two dimentions b. can be achieved by sharing activities c. can be created through exchanging important feelins d. can come from exchanging ideas e. All of these answer are correct

e.All of these answer are correct

When Kenji nods his head up and down rather than saying "Yes," he is using a nonverbal behavior known as a(n)

emblem

When Kenji nods his head up and down rather than saying "Yes," he is using a nonverbal behavior known as a(n)

emblem.

All of the following are defense mechanism except

endorsement

Some studies show that computer-mediated communication

enhances verbal, emotional, and social intimacy in interpersonal relationships.

The most visible way disconfirming messages reinforce one another, as when one attack leads to another and another, is termed a(n)

escalatory conflict spiral

The most visible way disconfirming messages reinforce one another, as when one attack leads to another and another, is termed a(n)

escalatory conflict spiral.

"You drink too much" is an example of the Gibb defensive category of

evaluation

Your instructor tells you how poor your writing ability is and how wrong it is for you not to work harder on it. That instructor used the Gibb category of

evaluation.

families are systems.

The environments that communicators occupy are

fields of experience that affect how they understand others' behavior.*

Social psychologist Roy Baumeister makes the case that, on average, most people want ___________ close, important relationships in their lives at any given time.

four to six

According to Chapter One, all of the following are attributes needed to communicate successfully with people from different cultures except

friendliness*

Identity and communication are related in that we

gain an idea of who we are from the way others communicate with us.*

The text suggested that you may react non-defensively to criticism by

guessing about the specifics of a critic's remarks.

Nonverbal evidence of lying is most likely to occur when the deceiver

has not rehearsed the deception.

His supervisor asked Arturo to generate a PowerPoint presentation for the Thursday team meeting. On Thursday, Arturo showed up without the presentation. Which element of the listening process is where Arturo's listening failed?

hearing, attending, understanding, and remembering

Students who were shown interior home photos accurately identified that the homes communicated

homeowners polietness, tenseness, artisitc interests, and family orientation

An accelerated discussion of personal topics and relational development beyond what normally happens in face-to-face interaction is called

hyperpersonal communication*

An accelerated discussion of personal topics and relational development beyond what normally happens in face-to-face interaction is called

hypersonal communication

Disconfirming responses loaded with cliches and other statements that never truly respond to the speaker are called

impersonal

Carmen revives an E-mail message that is a question from Jack, but she doesn't respond to Jack's E-mail. Jack might interpret this as

impervious

Cassie felt ignored because Jaime kept playing on his phone during their lunch together. This example best illustrates which type of disconfirming message?

impervious

Lilly calls Cameron to invite her to a party, leaving the message on Cameron's voicemail. After two days, Cameron still hasn't returned Lilly's call. Lilly might interpret this as what type of response?

impervious.

Another term which describes the Gibb defensive category of neutrality would be

indifference

Another term which describes the Gibb defensive category of neutrality would be

indifference

The stage where a couple might come up with "our song" is

integrating

Judith and Natalie work for the same employer and often have lunch together to talk about their current romances, problems with their families, and apartment headaches. Most Saturday afternoons they play tennis together. Which relationship stage do they seem to be in?

intensifying

Constructive criticism is a kind of listening response that falls into the category termed

judging

Win-win problem solving is seldom used because

lack of awareness, emotional reflexes prevent constructive solutions, and it requires both persons cooperation

Amber wants to make a sale. According to the nonverbal information presented in Chapter 6, to get compliance from a customer she might try

lightly touching her customer

Whenever we discuss a relationship with another, we are

metacommunicating

When you give careful and thoughtful attention and responses to the messages you receive you are listening

mindfully

Research shows that when online, communicators express themselves

more honestly and bluntly, with less caution and self-monitoring

Psychologist Abraham Maslow suggests that the most basic human needs

must be satisfied before we concern ourselves with other ones.*

all of the following are true about nonverbal communication except:

nonverbal behaviors reach us one at a time, whereas verbal messages reach us all at once

nonviolence

The many ways the voice communicates—including tone, speed, pitch, number and length of pauses, volume, etc.—are called

paralanguage

When you try to reflect the underlying theme in a statement, you are engaging in

paraphrasing

The family is trying to decide where to go for summer vacation. All family members—and maybe even other relatives—get to weigh in with their perspectives until a consensus is reached.

pluralistic

This chapter states that a defensive communicator protects his/her

presenting self

Nodding, looking away, or moving toward the door are nonverbal behaviors that illustrate the nonverbal function of

regulating

You and your partner's pattern of managing disagreements that repeats itself over time is called your

relational conflict style.

__________________describes the abundance of nonverbal cues that add clarity to a verbal message.

richness*

Agreeing with critic's perception of you behavior involves

saying you think she/he might interpret it way.

self-fulfilling prophecy

All of the following elements are included in the transactional communication model introduced in Chapter One except

sender.*

Research on the benefits and challenges of social media indicates that

some benefits of communicating via social media significantly outweigh the costs.*

Althea shrugs her shoulders in response to Nicole's question. Althea is using a function of nonverbal communication known as

substituting

"Rankism" best relates to which of these behaviors?

superiority

Rhonda complains to Collin that she's tired of their weekend routine. Irritated, Collin snaps back that he's tired of her complaining. Their conflict pattern reflects which of the following conflict styles?

symmetrical

Jenna says, "Sophia, I'm really upset about how we divide the cooking chores." Sophia retorts, "Speaking of cooking, my secretary brought in great cookies today." Sophia's response is an example of a(n)

tangential response.

Gina looked annoyed when she walked into the classroom and saw Megan sitting in the chair she usually sits in. The nonverbal communication Gina is demonstrating is

territoriality.

One of the best methods to use to describe your problem and needs to a partner during conflict resolution is

the assertive message format.

Warranting value is

the degree to which information is controllable by the person being described

Warranting value is

the degree to which information is controllable by the person being described*

The "ownership" of a problem almost always belongs to

the person who is dissatisfied.

Proxemics is the study of

the way people and animals use space.

Communication climate are a function of

the way people feel about one another

"The Look of a Victim" story in this chapter points out that victims of assault may set themselves up as easy targets because of

the way they walk.

"You didn't like that restaurant, did you?" is an example of a question that

traps the speaker

adaptors are

unconscious

Nonverbally, women __________ more than men.

use more head, hand, and arm gestures

All of the following are disconfirming messages except

using a problem-oriented approach

Defensive counterattacks take the form of

verbal aggression and sarcasm.

Online groups that gather around shared interests are known as ___________________.

virtual communities*

A phone message includes which of the cues of a face-to-face conversation:

vocal tone

intention statement can communicate

where you stand on an issue, request of others, and description of how you plan to act in the future.

People who act in accordance with Gibb's category of equality communicate that

while they may have greater talent in some areas, all have just as much worth as human beings.

People who act in accordance with Gibb's category of equality communicate that

while they may have greater talent in some areas, all have just as much worth as human beings.

According to your text, studies have found leaner mediated communication can be advantageous when

you want people to focus on what you're saying rather than your appearance

According to your text, studies have found leaner mediated communication can be advantageous when _____________.

you want people to focus on what you're saying rather than your appearance*

You meet a friend at the supermarket and ask how he is doing. He replies, "I'm OK for the most part, just stressed with all these finals." Which of the following is the best helping paraphrase response?

"Yeah, I know what you mean."

Imagine you've been listening for some time to a friend talk about whether or not to drop out of school. Which is the best helping paraphrase response?

"You're confused because there are as many reasons to stay as there are to leave, right?"

Evaluative language is also described as

"you" language.

Research of male and female intimacy styles shows that

All of these answer are correct.

Which of the following is a nondefensive response to the criticism, "You've really messed up that account now"?

All of these answers are correct to respond nondefensively to that criticism.

The benefit of forgiveness is

All of these choices are beneficial.

All of the following are true about similarity research except which one?

Communication ability is more important to relational happiness than being similar.

Of the following statements, which most accurately describes the part gender plays in conflict style?

Gender is less important in determining conflict style than the behavior of the other person in the conflict.

Which of the following does not typically occur in the intensifying stage of interpersonal relationships?

The parties begin to take on an identity as a social unit.

Which of the following statements accurately describes the research about "friends with benefits?"

These relationships are often problematic for the same reasons they are attractive.

All of the following are true about touch except which one?

Touch in any of its forms can have positive effects.

Which best describes the relationship between our rate of hearing speech and the average rate of speaking

We can listen 4-6 times faster than an average person speaks.

10. Which perceptual tendency is illustrated in the following example? Leah was trying to be helpful when she told Eric he should wear pants that make him look less fat. However, when Eric told Leah she should lay off the makeup because it makes her look "old," she perceived his comment as hurtful and mean.

We judge ourselves more charitably than others.*

The concept of self-fulfilling prophecy relates best to which of these perceptual tendencies?

We judge ourselves more charitably than others.*

__________________refers to the delay between the time from when a message is sent to when it is received.

According to research findings about defensiveness, when one person in a dyad acts in a defensive manner

a defensive spiral usually results.

Members of an individualistic culture like the United States

act more familiar with strangers and disclose more personal information.

Members of an individualistic culture like the United States

act more familiar with strangers and disclose more personal information.

Molly makes an excuse not to attend a party she knows Jack is invited to. She's most likely in which stage with Jack?

avoiding

Conflict rituals

become problems when they are seen as the only way to resolve problems.

Complementary and symmetrical conflict styles have been shown to produce

both "good" results as well as "bad" ones.

Almost every message has

both a content and a relational dimension.

According to research studies, which family communication pattern produces more productive and satisfying results?

both consensual and pluralistic

We notice some stimuli over others in our environment because they are

contrasting or changing.*

Talking the most, interrupting the other person, and changing the topic most often are all common indicators of

conversation control.

Talking the most, interrupting the other person, and changing the topic most often are all common indicators of

conversation control.

When people deliver subtle aggressive messages involving feelings of resentment, anger, or rage that they aren't able or willing to express directly, they are engaging in what psychologist George Bach calls

crazymaking.

A confirming response may

criticize the other.

The strategy where communicators respond to one end of the dialectical spectrum and ignore the other is

denial.

"Don't worry about it" is an example of what type of "cold comfort" message?

denying others the right to their feelings

"Don't worry about it" is an example of what type of "cold comfort" message?

denying others the right to their feelings*

Relational partners shift from "we" orientation and use more "me" messages.

differentiating

"You're a slob!"

evaluation

"You are such a couch potato" is an example of what Gibb defense-arousing behavior?

evaluation.

People who have low self-esteem

expect to be rejected by others.*

families are systems.

intensifying

Most family members do their own thing and make their own decisions without much discussion.

laissez-faire

According to the text, we are usually attracted to people who

like us.

All of the following are reasons why it's impossible to listen well all the time except

message importance

When you give careful and thoughtful attention and responses to the messages you receive you are listening

mindfully.*

In a survey of conflict views of college men and women, women were described as being

more concerned with maintaining the relationship during a conflict.

. Research shows that when online, communicators express themselves

more honestly and bluntly, with less caution and self-monitoring.*

"That's the way of the world. Get used to it."

neutrality

nonviolence

Of the following, what is not a category of relational transgressions?

open vs. private

All of the following are true about conflict, except

people typically have similar conflict styles.

The process of using questioning and paraphrasing messages is a type of

perception checking

The family is trying to decide where to go for summer vacation. All family members—and maybe even other relatives—get to weigh in with their perspectives until a consensus is reached.

pluralistic

The distinguishing characteristic in win-lose problem solving is

power.

Twelve-year old Russell asks his parents if he can attend a rock concert. They say "no" and end the discussion there. Russell does not bring it up again.

protective

Giving only the appearance of being attentive is termed

pseudolistening.*

Shannon says that she works out in the evenings instead of the afternoons because Roger is always late coming home from work. Roger says he doesn't bother to rush home from work because Shannon is always working out. This process of organizing the series of events in different ways is called

punctuation.*

recognized

Omid and Micayla have an agreement that he will call to tell her when he will be late from work so she won't worry. When he forgets, Micayla is upset because of what type of transgression?

relational

You and your partner's pattern of managing disagreements that repeats itself over time is called your

relational conflict style.

"How many times do you think I'll have to explain this to you?!"

superiority

symmetrical

tangential response.

One of the best methods to use to describe your problem and needs to a partner during conflict resolution is

the assertive message format

Studies of different cultures and conflict reveal that

the assertiveness appropriate in North America could be perceived as rude and insensitive in collectivist cultures.

One of the key differences between marriages that end in separation and those that are restored to their former intimacy is

the communication that occurs when the partners are unsatisfied.

One study of 195 critical incidents in banking and medical settings showed that a major difference between effective and ineffective listening was

the kind of feedback offered.

The residual message is

the part of the message we remember.*

The "ownership" of a problem almost always belongs to

the person who is dissatisfied.

An uncontrolled, spontaneous "explosion," a "Vesuvius," is

therapeutic when you feel it's impossible to be relational and your partner understands what you're doing.

Conflict rituals are

unacknowledged but repeating patterns of dealing with conflict.

All of the following are disconfirming messages except

using a problem-oriented approach.

People who act in accordance with Gibb's category of equality communicate that

while they may have greater talent in some areas, all have just as much worth as human beings.

Interpersonal Comm. Ch. 8-11, communication, Ch.2 interpersonal comm, chapter 11, COM 252 - Chapter 9 Quiz, Interpersonal Communication CH6, Comm 1 Final, interpersonal communication, CHAPTER 9A COMM, Interpersonal Communication Review Ch-9 & 10, CHA...

Related study sets

Chapter 1 170

Psychology 203 Quiz 1

Business Math: Ch 18: Assigning Costs to Ending Inventory

FIN301 CH7

Topic 1.4 - Membrane Transport

Combo with "Adam Smith "Wealth of Nations"" and 9 others

Chapter 14: Preparing a Family for Childbirth and Parenting

Digital Media Forensics - Cengage, pre course

chapter 22

English 120

ch 11

Chapter 1 [section 1 (5 q's)]

Chapter 14 Learnsmart

Chapter 3 - Business Communications

BIO 1101 Chapter 1

Revolutionary War Battle Chart

Econ 3.2

Give the medical names of the following bones

homework 20

Chapter 3.9 - More Mathematical Library Functions C++