Interpersonal Communication Chapter 2

Barnlund's Transactional Model recognizes the importance of what kind of cues during the process of interpersonal communication? 1. Ambiguous cues 2. Public cues 3. Private cues 4. Behavioral cues

Ambiguous cues Feedback: Barnlund's model recognizes the role public, private, and behavioral (i.e., nonverbal and verbal) cues play during interpersonal communication. (Textbook reference: Section 2.4)

Joel was cleaning the kitchen when he noticed a small, black, oval in the corner a few feet away. Which type of schema did he use to define the incoming stimuli? 1. Physical construct 2. Role construct 3. Psychological construct 4. Social construct

Physical construct Feedback: Physical construct. (Textbook reference: Section 2.3)

What is the first stage of perception? 1. Attending 2. Interpreting 3. Organizing 4. Experiencing

Attending Feedback: Attending. The first stage of perception requires that an individual focuses on a specific object or stimuli within their environment. (Textbook reference: Section 2.3)

True/False Listening is the most important component of interpersonal communication.

True Feedback: Textbook reference: Section 2.5

True/False A sender's thoughts, feelings, perceptions, and past experiences all influence how they construct an encoded message.

True Feedback: Textbook reference: Section 2.2

Which of the following is not a type of action model? 1. Osgood and Schramm Model 2. Early Schramm Model 3. Shannon-Weaver Model 4. Berlo's SMCR Model (Sender, Message, Channel, Receiver)

Osgood and Schramm Model Feedback: The Osgood and Schramm Model is an interaction model. (Textbook reference: Section 2.4)

Catherine was trying her best to focus on reading her new book. But she found that she was reading the same paragraph over and over again because she couldn't stop thinking about her roommate's exciting news. Which of the following type of noise was interfering with Catherine's ability to comprehend the paragraph's meaning? 1. Psychological noise 2. Physical noise 3. Semantic noise 4. Physiological noise

Psychological noise Feedback: Psychological noise. This type of noise occurs when the receiver's internal thoughts and/ or emotions influences their ability to receive and undestand the communication message being sent. (Textbook reference: Section 2.2)

True/False An individual's concept of self is influenced by their communicative interactions with others.

True Feedback: How one communicates and interacts with others influences an individual's concept of self, particularly when such communication includes messages of acceptance and challenge. (Textbook reference: Section 2.1)

True/False The process of perception involves all five senses - sight, hearing, smell, taste, and touch.

True Feedback: Textbook reference: Section 2.3

True/False According to the transaction model of interpersonal communication, communicative exchanges occur simultaneously between communication partners through a multi-layered feedback system involving both verbal and nonverbal cues.

True Feedback: Textbook reference: Section 2.4

True/False Interpersonal communication skills are innate, meaning that one cannot improve upon them. You either have them or you don't.

False Feedback: Individuals can learn how to develop and improve their interpersonal communication skills with practice. (Textbook reference: Section 2.5)

When Corrin gives careful and thoughtful attention to her friend as she talks about a problem she is having with her roommate, which interpersonal communication skill is Corrin practicing? 1. Mindful listening 2. Emotional intelligence 3. Message formulation 4. None of the above

Mindful listening Feedback: When an individual is giving careful and thoughtful attention to the message being received, it is called mindful listening.(Textbook reference: Section 2.5)

What is the ability to identify one's emotions and the emotions of others to guide one's behavior called? 1. Emotional intelligence 2. Mindful listening 3. Emotional regulation 4. Self-concept

Emotional intelligence Feedback: Emotional intelligence. (Textbook reference: Section 2.5)

True/False Because the same environmental information is available to everyone present, the process of perception is universal, meaning that every individual experiences the same situation in the same way.

False Feedback: Different people view and understand the same situation in different ways. (Textbook reference: Section 2.3)

True/False Communication occurred even when the receiver did not fully comprehend the message sent by the source.

False Feedback: If the receiver fails to understand the message, then communication did not occur. (Textbook reference: Section 2.2)

Which type of interpersonal communication model views communication as a one-directional transmission of information from a source or sender to some destination or receiver? 1. Action model 2. Interaction model 3. Transaction model 4. All of the above

Action model Feedback: Both the Interaction model and transaction models recognize the role of both the sender and receiver. (Textbook reference: Section 2.4)

Which of the following helps individuals build and maintain relationships? 1. All of the above. 2. Individuals initiate relationships with those who have similar self-concepts 3. Communication is the vehicle through which relationships develop 4. Social comparison helps identify others who might be compatible friends

All of the above. Feedback: All of the above. (Textbook reference: Section 2.1)

At lunch, Patrick's girlfriend was busy telling him all about her new job. From time to time, he replied, "uh-huh," as she continued to talk about her morning. What kind of feedback did Patrick provide? 1. Ambiguous feedback 2. Negative feedback 3. Positive feedback 4. Appreciative feedback

Ambiguous feedback Feedback: Neutral or ambiguous feedback leaves the sender uncertain if the receiver received or understood the communicative message sent. (Textbook reference: Section 2.2)

What is the pathway or medium in which communication messages are sent? 1. Channel 2. Noise 3. Message 4. Feedback

Channel Feedback: Channel. The pathway or medium in which communication messages are sent and received is called the channel. (Textbook reference: Section 2.2)

Which of the following is not an outcome associated with strong people skills? 1. Difficulty empathizing with others 2. Healthy interactions with others 3. Knowledge of how to interact with others in group situations 4. The ability to understand people

Difficulty empathizing with others Feedback: Strong people skills help individuals build and maintain healthy interpersonal interactions with others, including the ability to show empathy. (Textbook reference: Section 2.5)

True/False The Osgood and Schramm Model of interpersonal communication recognizes the importance that nonverbal communication, and the lack thereof, plays in interpersonal communication.

False Feedback: The Watzlawick, Beavin, and Jackson Model states that the act of not communicating communicates a message. (Textbook reference: Section 2.4)

True/False According to Maslow's Hierarchy of Needs, safety is the most fundamental human need.

False Feedback: The most fundamental human need, according to Maslow, is physiological. (Textbook reference: Section 2.1)

In an attempt to understand the situation unfolding around her, Julia considered past personal experiences, her involvement with others present, and any assumptions she might have. In doing so, what stage of the perception process was she engaged in? 1. Interpreting 2. Attending 3. Organizing 4. Communicating

Interpreting Feedback: Interpreting. The last stage of the perception process, interpreting, is the act of assigning meaning to a stimulus to evaluate and understand its worth. (Textbook reference: Section 2.3)

Which of the following is a characteristic of high self-esteem? 1. Other's comments are viewed as constructive and helpful 2. Focused attention on one's failures 3. The use of indirect communicative styles 4. Other's comments are viewed as criticism or hostile

Other's comments are viewed as constructive and helpful Feedback: Individuals with high self-esteem view other's comments as constructive and helpful. (Textbook reference: Section 2.1)

Sam and Peter sit next to each other in class. They had never seen each other before the first day of class and had no idea what to expect sitting next to each other. Over the course of the semester, they talked more and more, learning about each other - their attitudes about class, how they behaved, and their likes and dislikes. By the end of the semester, they were not only comfortable sitting next to each other but had become friends. Which of the following theories best describes what occurred between Sam and Peter? 1. Uncertainty reduction theory 2. Self-conceptualization 3. Social turbulance 4. Maslow's Hierarchy of Needs

Uncertainty reduction theory Feedback: Uncertainity reduction theory posits that when humans first interact with each other, they work to eliminate unknown elements about the other individual, thereby reducing uncertainity about each other and associated increased anxiety. (Textbook reference: Section 2.1)