Intro to business chapter 5

In some cases nonverbal communication will use words

False

Texting is an example of a communication channel with high channel richness.

False

Which of the following statements is true about listening?

For most people, listening is much slower than thinking

Which of the following communication channels helps your audience benefit from hearing your tone and how it changes through the chat?

Telephone conversation

In the context of communication, taking notes helps one concentrate and listen better.

True

In the context of American culture, which of the following is one of the docs for better listening?

Use your extra mental capacity to summarize what the speaker is saying.

Before starting his presentation on the benefits of taxi services, Mark engages the listeners by asking them to imagine themselves driving in a drunken state. This exercise ensures that Mark gets the listeners' complete attention. In the given scenario, Mark uses _____ to open his presentation.

Audience involvement

When George, an American, went to represent his company in a global conference that was being held in Germany, he was unaware of the social practices of the host country. While talking to a German representative, he used the "ok" gesture, which created tension and uneasiness between him and the German representative. Which of the following communication barriers did George most likely face in the given scenario?

A cultural barrier

As a communication channel, ______ has the highest level of channel richness and is used when the message to be communicated is personal, emotional, or high-priority.

A face-to-face meeting

Fiola is undergoing a special training session to understand the theory of relativity. Mark, Fiola's tutor, conducts the training sessions for her. Mark uses jargon, and this makes it difficult for Fiola to comprehend the theory. In this scenario, which of the following communication barriers is most likely interfering with Fiola's understanding of the theory?

A language barrier

Jake begins his presentation on malnutrition by giving an estimate of the amount of food that is wasted every day in the country. This makes the audience more attentive and responsive throughout Jake's presentation. In the given scenario, Jake uses _____ to open his presentation.

A starting statistic

Rubin, a freelance software developer, has a meeting with an independent bakery owner to discuss a potential project. Before meeting with the client, Rubin does a thorough research on the client's business and the client's educational background. He develops his proposal accordingly, ensuring to use common words instead of technical jargon. In the given scenario, which of the following communication guidelines does Rubin follow?

Analyze your audience

Kenneth prepares a PowerPoint presentation for the board meeting by adding only the essential information and discarding any unnecessary details that could confuse the board members. He ensures to keep his sentences short but not at the expense of completeness. In the given scenario, which of the following communication guidelines is Jeffrey following?

Be concise

As globalization gains speed, intercultural communication will:

Become increasingly pivotal to long-term business success.

Paulina is constantly distracted by Samantha, her colleague, who always slouches in her chair during meetings, fiddles with papers and pens, and keeps cracking her knuckles while talking. In the given scenario, Paulina gets distracted by _____.

Body language barriers

To decide the vocabulary and the complexity of a message, one must know the _____ of the audience.

Education level

As a listener, you are most likely to interpret the maximum meaning from a speaker's:

Facial expressions

As globalization gains speed, intercultural communication will become less important to business success.

False

Which of the following communication channels should ideally be used when you need to reach a large audience with an important message?

In-person presentation

Which of the following statements is true about nonverbal communication?

People communicate through a wide range of facial expressions.

Gimn Sphere, a content development firm, rents a small building and moves its marketing team there to make room for new content developers. The new building is smaller than Gimn Sphere's main office, with smaller cubicles and a poor heating system. The marketing team members are unhappy with the new environment, which directly affects their productivity. In the given scenario, the marketing team is most likely facing _____ to communication.

Physical barriers

In the context of creating and delivering successful verbal presentations, which of the following is a tip for dynamic delivery?

Slow down and listen to yourself

A business email should have a compelling subject line.

True

A job listing that invites recent graduates to apply for the job illustrates:

age bias

Diana has to give a presentation on air pollution and its effects at a conference. She begins the presentation by asking the conference participants to imagine themselves carpooling to work instead of using their individual vehicles. This small exercise helps the participants to relate to the topic at hand. In the given scenario, Diana uses _____ to open her presentation.

audience involvement

The management of Minstrel Magik, an event management company, ensures to use gender-neutral language in its emails to both customers and employees. In the given scenario, it can be inferred that the management follows the business communication guideline of _____.

avoiding bias

Michael has excellent oratory skills. He is well-spoken and very innovative. However, people are often distracted by his odd mannerisms while speaking, such as his constant foot movement, his slouched posture, and his habit of biting nails. In the given scenario, people get distracted because of _____ to communication.

body language barriers

In the context of nonverbal communication, fidgeting during a conversation is likely to be considered a sign of:

nervousness

During his English class, Ingrid was struggling to focus on the presentation given by his professor as the classroom was freezing cold. Also, the professor's table was creaking. In this scenario, both the cold atmosphere in the classroom and the creaking table are _____ to communication.

physical barriers

In face-to-face communication, the verbal content of a message conveys much more meaning to the listener than the tone of voice and body language.

False

Studies suggest that three days after a presentation, people retain more from an oral presentation than from a visual presentation.

False

Noise is any interference that causes the message one sends to be different from he message his/her audience understands.

True

Studies cited in The Wall Street Journal's Career Journal suggest that during face-to-face communication, 38% of meaning comes from tone of voice.

True