Intro To Business Chapter 7

Directive leaders are often needed in organizations with workers who lack ______ and ______ needed to do the job.

(skills or skill) (experience)

______ is a broad explanation of why the organization exists and where it is trying to go.

Vision

Leaders in traditional organizations who direct employees are likely to:

- provide performance feedback - explain routines - give specific assignments

Employees who get things done using an organization's financial resources, equipment, and information are ______.

managers

The definition of ______ states: a management function that includes hiring, motivating, and retaining the best people available to accomplish the company's objectives.

staffing

______ ______ is finding the right information, keeping information in a readily accessible place, and making the information known to everyone in the firm.

Knowledge management

Which of the following tasks are associated with the leading function of management?

Motivating employees to accomplish organization goals

The definition of ______ states: the broad, long-term accomplishments an organization wishes to attain.

goals or goal

David's manager told him the company wants to achieve a 50 percent market share within 5 years. David's manager was relaying a company:

goal

The definition of _____ states: the broad, long-term accomplishments an organization wishes to attain.

goals

The difference between leaders and managers is that ______ establish a vision and corporate values, while ______ carry out that vision.

leaders, managers

A detailed, short-term plan about what is to be done, who is to do it, and how is a(n)______ plan.

tactical

A company's ______ is a broad explanation of why the organization exists and where it is trying to go.

vision

Which of the following are decided by top management during strategic planning?

- What products or services to sell - Which customers to serve - When to serve customers

The definition of ______ ______ skills states: skills that involve communication and motivation; they enable managers to work through and with people.

human relations

Guiding and motivating employees to work effectively to accomplish organizational goals and objectives, giving assignments, explaining routines, clarifying policies, and providing feedback on performance are all tasks associated with the ______ function of management.

leading or leadership

The process used to accomplish organizational goals through planning, organizing, leading, and controlling organizational resources is ______.

management or managing

The function of management that designs the structures and systems in which everyone works together to achieve the organization's goals and objectives is:

organizing

The ______ function of management designs the structures and systems in which everyone works together to achieve the organization's goals and objectives.

organizing or organization

Allocating resources, preparing a structure, recruiting, selecting, and placing employees where they will be most effective are tasks associated with the ______ function of management.

organizing, organizational , or organization

Technical skills are the ability to

perform tasks such as filing tax forms or assembling a keyboard

SWOT Analysis is a ______ ______ tool used to analyze an organization's strengths, weaknesses, opportunities, and threats.

planning

The management function that anticipates trends, then determines strategies and tactics to achieve them is ______.

planning

When top management is deciding the organization's major goals, policies, and the resources needed to get there, they are doing ______ planning.

strategic

The definition of ______ ______ states: the process of determining the major goals of the organization and the policies and strategies for obtaining and using resources to achieve those goals.

strategic, planning

The definition of ______ states: the process of determining the major goals of the organization and the policies and strategies for obtaining and using resources to achieve those goals.

strategic, planning

The definition of ______ management or first-line management states: managers who are directly responsible for supervising workers and evaluating their daily performance.

supervisory

Setting shorter-term, specific plans such as annual budgets and deciding on other activities necessary to meet strategic objectives are tasks associated with ______ planning.

tactical

The definition of ______ ______ states: the process of developing detailed, short-term statements about what is to be done, who is to do it, and how.

tactical planning

The definition of ______ states: the process of developing detailed, short-term statements about what is to be done, who is to do it, and how.

tactical planning

The definition of ______ ______ states: skills that involve the ability to perform tasks in a specific discipline or department.

technical skills

Strategic planning is done by ______ level management.

top, upper, senior, higher, or highest

A ______ gives the organization a sense of purpose and a set of values that unite workers in a common destiny

vision

Those managers considered as top management in an organization would include the

- Chief Executive Officer - Chief Operating Officer - Chief Financial Officer

A mission statement outlines the organization's fundamental purposes. It should address which of the following?

- Nature of the product or service - Organization's self concept - Customer needs

Which of the following tasks are associated with the organizing function of management?

- Preparing a structure showing lines of authority and responsibility - Staffing the organization - Allocating resources, assigning tasks, and establishing procedures for accomplishing goals

External customers include

- dealers - end users

The management function known as organizing

- designs the structure of the organization - creates an organization chart showing lines of responsibility and authority - places employees and resources where they will be effective in achieving the organization's goals

Autocratic leadership is effective in situations such as

- emergencies - working with new, unskilled workers

The tasks managers perform to organize a firm to achieve its goals include:

- establishing procedures - allocating resources - assigning tasks

Managers classified as middle management include

- plant managers - division managers - general managers

Functions included in staffing an organization are

- retaining - recruiting - hiring

The control function of management (select all that apply):

- takes corrective action when necessary - measures performance relative to the planned objectives and standards - rewards people for work well done

Supervisory managers are those directly responsible for

- workers' daily performance - evaluating first line workers' daily performance

why is planning a key management function?

Accomplishing the other functions depends heavily on having a good plan.

______ leadership is a leadership style that involves making managerial decisions without consulting others.

Autocratic

Tactical planning deals with:

setting annual budgets and deciding on activities to meet strategic objectives

The type of planning done mostly by top management is ______ planning.

strategic

Which of the following are part of a situation analysis (SWOT)?

- Strengths - Opportunities - Weaknesses

Finding the right information, keeping information in a readily accessible place, and making the information known to everyone in the firm is

Knowledge management

The definition of ______ ______ states: highest level of management, consisting of the president and other key company executives who develop strategic plans.

(top, senior, or upper) (management)

A mission statement should address an organization's

- customer needs - self-concept

The tasks of knowledge managers include

- making information known to everyone in the organization - finding the right information - keeping information in a readily accessible place

Top management sets the vision for the organization and may work with others to establish a mission statement that outlines its

- product or service offering - self-concept

Kendra is considering opening a new business. While writing the business plan, she is answering the following questions: What external success factors affect the industry? How does her business measure up to competition? What can my bakery do to survive and prosper during a recession? What was Kendra performing?

A SWOT analysis

______ customers include dealers, who buy products to sell to others, and ultimate customers (or end users), who buy products for their own personal use.

External

______ are long-term accomplishments an organization wishes to attain. ______ are short-term statements detailing how to achieve the organization's goals.

Goals, Objectives

______ is creating a vision for the organization and guiding, training, coaching, and motivating others to work effectively to achieve the organization's goals and objectives.

Leading

______ is the process used to accomplish organizational goals through planning, organizing, leading, and controlling people and other organizational resources.

Management

______ is a key management function because the success of the other functions depends on it.

Planning

______ is a management function that includes anticipating trends and determining the best strategies and tactics to achieve organizational goals and objectives.

Planning

The definition of ______ ______ analysis states: a planning tool used to analyze an organization's strengths, weaknesses, opportunities, and threats.

SWOT

The ______ function measures performance relative to the planned objectives and standards, rewards people for work well done, and takes corrective action when needed.

control or controlling

Choosing between buying more inventory for her bike shop or hiring another employee requires Gail to make a(n) ______.

decision or choice

The definition of ______ ______ states: choosing among two or more alternatives.

decision, making

Giving workers explicit instructions to meet the goals and objectives of the organization is ______.

directing

Employees who get things done using an organization's financial resources, information, equipment, and workers are:

managers

In organizations, ______ strive to produce order and stability, whereas ______ embrace and manage change.

managers, leaders

The definition of ______ ______ states: the level of management that includes general managers, division managers, and branch and plant managers who are responsible for tactical planning and controlling.

middle management

A ______ ______ is an outline of the fundamental purpose and basic philosophy of an organization.

mission statement

The ______ ______ should address the organization's self-concept, its philosophy, long-term survival needs, customer needs, social responsibility, and the nature of the product or service.

mission statement

The definition of a(n) ______ ______ states: an outline of the fundamental purposes of an organization.

mission statement

A(n) ______ is a short-term statement that details how to achieve the organization's goals.

objective

A(n) ______ is a specific, short-term statement of how to achieve the organization's long-term ______.

objective, goals

The definition of ______ states: specific, short-term statements detailing how to achieve the organization's goals.

objectives

In order to accomplish their goals, managers must ______ a firm by allocating resources and assigning tasks.

organize